--- title: OpenText Documentum Content Management Reviews meta_title: 'OpenText Documentum Content Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how OpenText Documentum Content Management works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 57 scale: '5' date_modified: '2026-11-05' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

OpenText Documentum Content Management Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

10 months

Perceived Cost

$$$$$

User Insights

Average based on 57 real user reviews.

Implementation Time

10 months

Perceived Cost

$$$$$

OpenText Documentum Content Management Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is OpenText Documentum Content Management, and what problem is it built to solve?

OpenText Documentum Content Management is used as a central repository for organizing and managing business documents and records. Teams use it to control document versions and access, retrieve information, and route content through review or approval workflows.

What company sizes and industries is OpenText Documentum Content Management the best fit for?

OpenText Documentum Content Management appears most suited to organizations managing substantial volumes of business-critical content, though positive experiences also come from smaller organizations. The strongest fit spans these segments and industries:
  • Enterprise organizations: The clearest fit, particularly for complex document, records, and compliance processes.
  • Mid-market and small businesses: Also represented, with use cases such as shared repositories, document storage, and version control.
  • Financial services, energy, and IT: These sectors use it for controlled records, sensitive content, and business workflows.

What customer support options does OpenText Documentum Content Management provide, and how do users find the overall support experience?

Support is available through email or help desk and phone channels. The experience is mixed: some users value the support team, while others describe support as difficult to access or lacking, and note that product expertise and documentation can be challenging to find.

What features or capabilities could make OpenText Documentum Content Management even more useful?

The most useful improvements would make everyday work smoother, especially for teams handling large repositories. Users point to opportunities in these areas:
  • Modernize the interface: Make navigation and common actions more intuitive, with clearer menus and more configurable screens.
  • Improve speed and search: Reduce delays in uploads, document access, and large searches, while making search more flexible.
  • Strengthen guidance and administration: Provide clearer contextual help and documentation, and simplify configuration and user management.

Is OpenText Documentum Content Management considered safe and secure for handling data?

OpenText Documentum Content Management is used to protect sensitive content through document-level permissions and controlled access, and users value its ability to keep records organized and confidential. Security depends on careful setup, particularly where permissions inherit through folder structures or need to align with document lifecycle stages.

OpenText Documentum Content Management Reviews (57)

Reviews

OpenText Documentum Content Management Reviews (57)

3.7
57 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Sanjana S.
SS
Sanjana S.
Team Lead
Small-Business (50 or fewer emp.)
"Good app"
4/5
What do you like best about OpenText Documentum Content Management?

The best app to store the important documents, and then restore them whenever needed to any device. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

I feel it is a bit complicated and it took me a lot of time initially to understand the app and all features. And this I ended up wasting a lot of time reading about it. Review collected by and hosted on G2.com.

Sharib T.
ST
Sharib T.
Service Management Specialist
Enterprise (> 1000 emp.)
"It's a pretty useful platform"
5/5
What do you like best about OpenText Documentum Content Management?

The admin tools are easy to use and controls over the properties of a particular file or folder are particularly decent Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The UI could improve. User interaction could be more vibrant. Review collected by and hosted on G2.com.

Anirudha.V. P.
AP
Anirudha.V. P.
Senior Analyst / Software Engineer
Enterprise (> 1000 emp.)
"Recommendation to friends"
4.5/5
What do you like best about OpenText Documentum Content Management?

Data security, retrieval of data anytime Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Performance is the area where it has to improve Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Nice Content Management Solution"
3.5/5
What do you like best about OpenText Documentum Content Management?

The best thing about it is that it is a single-stop shop for managing your content. If properly managed, a user can use it for well-defined lifecycle management of the documents and content. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

It is a licensed product. So it might be expensive for some organizations. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"It was very efficient and very reliable for Open Text"
4.5/5
What do you like best about OpenText Documentum Content Management?

What I like the best is that we were able to write down our documents effectively Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The web app closes down in times of idle but I think that's normal for now Review collected by and hosted on G2.com.

Manolis K.
MK
Manolis K.
Assistant Accountant
Enterprise (> 1000 emp.)
"Excellent choice to organize and digitalize your archives."
4.5/5
What do you like best about OpenText Documentum Content Management?

User-friendly program, easy to store your files and to organize them in such a way to be easily found afterwards. I have been in many companies during my career and it is the best solution I have used for managing documents. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

I would say it needs an extra effort at the beginning to feel familiar with the program. Other than that it is very simple and there are no drawbacks. Review collected by and hosted on G2.com.

Jaimee K.
JK
Jaimee K.
Policy and Communications Intern
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great storage - could use a faster interface"
3.5/5
What do you like best about OpenText Documentum Content Management?

Documentum is great for easily uploading files into a single storage file. There are so many tags you can put on each file so that they are easy to find later. You can search and store by date, time, file name, student information, etc. The best part is being able to sort through information based on different tags. It is also great that we are able to work from so many different computers and administrators using this. It makes it highly collaborative. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The interface could be faster and more modern. Like I said, you can store and search a lot, but it takes quite awhile. It also isn't the fastest in uploading files so something faster might make it more efficient. Thus, if I were able to offer any advice on how Documentum could get better it would be by making a faster and more modern looking interface which would also help it in competing with other products. Another thing is that it would be nice to be able to edit documents within the system and keep the previous documents, similar to how Dropbox works. Lastly, I'm not sure if my organization just does not have the best scanners at the moment, but having an interface that is able to pull a lot of the information for tagging right off of the scanned paper would save a lot of administrative time. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Enterprise (> 1000 emp.)
"A good enterprise solution for content management."
3.5/5
What do you like best about OpenText Documentum Content Management?

Great scalability for document management and storage among many users Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

It’s become a little outdated compared to other options out there Review collected by and hosted on G2.com.

Chris M.
CM
Chris M.
Sr. Business Analyst
Biotechnology
Enterprise (> 1000 emp.)
"Once a great, prescient product for Content Management..."
3/5
What do you like best about OpenText Documentum Content Management?

Back in the day, from the early 2000s-2013 Documentum was the cat's meow and grew and grew, with tentacles crossing over into many other related areas such as Records Management, Lifecycle Management, Compliance, and on and on. Unfortunately, the product was expensive and support was mostly provided by the community itself, with little books or education material available except threw official channels. Coupled with expensive licensing and products that were released with many defects and bugs left a bad taste in the mouths of businesses and developers alike. Cheaper in-house enterprise competitors like SharePoint started encroaching, as did FileNet, OpenText, and Open Source product (alfresco, joomla). Workflow engine was very powerful. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Licensing costs and bad support, software that had quality issues. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
EO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Solution Manager maximizing document control"
3.5/5
What do you like best about OpenText Documentum Content Management?

Customization. You can set a standard to implement globally Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Control - design control where admin can change document folder structures Review collected by and hosted on G2.com.

Questions about OpenText Documentum Content Management? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 4 years ago

Is Documentum dead?

0 Upvotes
1
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GU
Guest User

What is Documentum used for?

0 Upvotes
0
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Pricing Insights

Averages based on real user reviews.

Time to Implement

10 months

Perceived Cost

$$$$$
OpenText Documentum Content Management Comparisons
OpenText Documentum Content Management Features
File Type Support
Metadata
Versioning
Performance and Reliability
Reporting and Auditing
System of Record Integration
Process Automation
Conditions
Activities