--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### OnPay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnPay ##### 1. Ease of Use Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [ See 57 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Small-Business (50 or fewer emp.) 5.0/5 "OnPay Review" What do you like about OnPay? The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy ##### 2. Customer Support Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [ See 56 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) See Related User Reviews NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ##### 3. Helpful Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [ See 40 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll ##### 4. Easy Onboarding Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [ See 28 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ##### 5. Onboarding Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [ See 27 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ### 5 Cons or Disadvantages of OnPay ##### 1. Poor Customer Support Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [ See 11 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Very happy with onboarding process, support and user interface" What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. ##### 2. Missing Features Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [ See 10 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Small-Business (50 or fewer emp.) 4.5/5 "Recommend OnPay for its ease of use, customer support, and value" What do you dislike about OnPay? I wish there was a time clock feature included. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seemless Payroll Sofware" What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. ##### 3. Poor Support Services Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [ See 7 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Small-Business (50 or fewer emp.) 5.0/5 "IYH straightforward fast professional relief first timers to payroll processes" What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo ##### 4. Integration Issues Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [ See 6 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) See Related User Reviews ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Small-Business (50 or fewer emp.) 5.0/5 "Easy onboarding and first payroll run!" What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use" What do you dislike about OnPay? I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h ##### 5. Inadequate Verification Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [ See 5 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Payroll Taxes and Tax Forms Handled Seamlessly" What do you dislike about OnPay? It took a little over a week to finally get approved to run payroll. KR Kim R. Small-Business (50 or fewer emp.) 5.0/5 "Great Service for Small Nonprofits" What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Chief Executive Officer Computer Software Small-Business (50 or fewer emp.) 4/24/2025 "IYH straightforward fast professional relief first timers to payroll processes" 5/5 What do you like best about OnPay? IYH your friendly english native speaker agents and fast turnaround help desk support staff, your copipus updated help pages for state payroll info taxes and SUI and CCC. I am completely new to this process and am very relieved that our remuneration is now compliant with all jurisdictions in the US. Looking forward to trying out the other features! Review collected by and hosted on G2.com. What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and logging inagain) Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Legal above water w all taxes paying of people who work for company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AG Aleah G. Office Manager Small-Business (50 or fewer emp.) 7/10/2025 "WE LOVE ONPAY!" 5/5 What do you like best about OnPay? OnPay is very user friendly, easy to use, and quick. Review collected by and hosted on G2.com. What do you dislike about OnPay? The amount of contact from OnPay during the onboarding process was slightly overwhelming (quite a few phone calls and emails from various team members). Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay provides a way for us to pay employees via direct deposit, and they handle calculating and filing all of the payroll taxes for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 3/19/2025 "Fast and Easy -- Love it!" 4.5/5 What do you like best about OnPay? It's just so easy. Everything about it just takes this CHORE off my plate and has it handled with an exceptional degree of professionalism. My people get paid on time, the entire interface is easy to use, and it makes payroll a BREEZE. I wish I'd done it two years ago. I found the implementation/setup process to be extremely easy. There's paperwork, of course, but the support team at OnPay was quick to assist. Two thumbs up from this CEO! Review collected by and hosted on G2.com. What do you dislike about OnPay? I haven't really found any downsides! My peple get paid on time, my payroll filings are done, customer support is excellent - and I've really enjoyed having some "to do" things off my plate. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay handles all of our payroll needs. We enter the information into the system -they get our people paid and file all the reports with the appropriate State/Federal agencies. It cut out 95% of the work that I had to do around payroll. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 7/22/2025 "Excellent Software and Service" 5/5 What do you like best about OnPay? I’m overall very happy with OnPay. It’s easy to use and its customer service is excellent. My questions get answered right away either by email or phone. One feature that our employees like the most is its self-service portal, which they can use to access at any time to check their pay stubs and download tax forms. Review collected by and hosted on G2.com. What do you dislike about OnPay? So, far, I don't dislike anything about OnPay. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Running payroll is much faster than using Paychex and it's more affordable. My questions are answered right away. Review collected by and hosted on G2.com. Show More 7/28/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stacia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacia A.") SA Stacia A. CEO Small-Business (50 or fewer emp.) 5/21/2025 "Great for small business with complexity" 5/5 What do you like best about OnPay? The platform is modern and intuitive; the support is phenomenal; and there are options to customize and modify that were not available with our prior payroll provider. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have not encountered anything I don't like after more than a year! Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Our payroll and onboarding processes are much more streamlined for me as admin and for our users; that saves us time and money. I also get help when needed, which I never did with our prior provider. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![rhonda h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rhonda h.") RH rhonda h. president Small-Business (50 or fewer emp.) 8/21/2025 "Easy to use and not as expensive as other services" 5/5 What do you like best about OnPay? Easy to use and saves me alot of time. Especially the payroll return filings. Review collected by and hosted on G2.com. What do you dislike about OnPay? i don't have anything i dislike. it's very easy to use. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? filing payroll tax returns Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sharla R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharla R.") SR Sharla R. Lead Instructor Small-Business (50 or fewer emp.) 12/18/2024 "Peace of mind, great interface, multiple states covered, high level of accuracy and response!" 5/5 What do you like best about OnPay? OnPay understands Payroll processing and Payroll taxes. I love that I can relax and know that my payroll is being handled professionally and accurately. I have employees in four different states and keeping track of all that would be a nightmare, but I don't have to worry about it because OnPay handles them all. My employees really like the interface and the direct deposit. They can look up their paystub and balances any time they want. I also pay contractors through OnPay, so my year end reporting for W-2s and 1099's is all taken care of! The price is very reasonable for the amount of work that this takes off of my plate - much less expensive than hiring a bookkeeper and more secure and private as well. Review collected by and hosted on G2.com. What do you dislike about OnPay? It can be a bit of a search to find the email to send in any notices from States and the AI chatbot is not very helpful yet, but I expect that will improve over time. The humans involved are extremely helpful and quick! Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Making sure I am compliant in my reporting and payroll taxes for multiple states. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BS Brian S. Owner Small-Business (50 or fewer emp.) 12/11/2024 "Originally 10/10, after 6 months, 0/10." 0/5 What do you like best about OnPay? I have a small business with only one employee other than myself, and they work remotely, in a different state than me. OnPay had by far the best pricing structure for our situation. They made onboarding a breeze, and they were there to answer every question I had. Running payroll is easy, and it has the features we need. Review collected by and hosted on G2.com. What do you dislike about OnPay? Added after 6 months: During initial setup, I made a configuration mistake, and set my Florida SUI rate to start a month later than it was supposed to. I got a letter requesting the difference be paid from the Florida Department of Revenue, and shared it with OnPay. I told OnPay that I was happy to pay it myself, and that I just wanted guidance on how to handle it. OnPay told me on the phone and over email to not do anything with the letter, and they would take care of it. Awesome! Except they didn't. Over the next 15 weeks, I emailed OnPay repeatedly, and continued to get letters from the Florida DOR demanding payment. OnPay continued to tell me not to worry about it, and that they'd take care of it. Eventually Florida DOR sent it to collections. OnPay continued to tell me not to worry about it, and that they'd take care of it. Then, today, after more than 3 months of back and forth, OnPay told me that the issue was caused by me entering an incorrect SUI rate, and that I need to take care of it with the Florida DOR myself, and that they are not responsible for that. All of that was information that I told them when I filed the ticket 3 months ago. But for whatever reason, they repeatedly told me not to do anything about it for the last 3 months. It'd be tough to overstate how frustrated I am with OnPay. I cannot recommend them for small businesses. Their support, including their advanced teams, is slow, unreliable, incorrect, and does not stand by what they say. Original: It would also be nice if the reminders to run payroll were a little smarter. You can only set the number of days to be reminded before the paycheck date. However, they have a calendar on the dashboard that shows which date you actually need to run payroll for checks to post on time, which can vary based on holidays and weekends. From what I can tell, there's no way to set it to send you reminders on that day. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? We use it to run payroll, and they handle all the associated payroll calculations and paperwork for us. Review collected by and hosted on G2.com. Show More Response from Alissa Hicks of OnPay [Editedit](https://www.g2.com/survey_responses/onpay-review-10633919/official_response/edit) Hi Brian - Thank you for the feedback. We are glad our team was able to recently connect with you directly to resolve this. If you ever need anything else, we're here to help. 2/28/2025 Validated ReviewerSource: Organic SD Sunil D. Partner Small-Business (50 or fewer emp.) 12/12/2024 "Simple, Detailed and Helpful" 5/5 What do you like best about OnPay? The best so far has been the onboarding team and how friendly and easy it was to work with them. There was no such thing as a dumb question and all information was easily accessible on the online portal. It was amazingly simple and quite painless. It covers more features than I needed in the software but it is good to know that the features are available when I need them Review collected by and hosted on G2.com. What do you dislike about OnPay? The downside is it is all on me to plan and execute the payroll. My worry is always, I do not know what I dont know. It will take a bit of time of always asking questions of the CS team at OnPay but I'm hopeful the onbarding process is sign of the CS team as well. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay is allowing me to run payroll and retirement benefit deductions and have that directly integrated into my Accounting software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marshall M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marshall M.") MM Marshall M. CEO Small-Business (50 or fewer emp.) 7/22/2025 "Strong full payroll management option for SMBs" 5/5 What do you like best about OnPay? OnPay has streamlined onboarding and manages to make the complexities of HR and simplify it. Managing payroll for a small business is time intense, expensive, and complicated, but OnPay is none of those things. Review collected by and hosted on G2.com. What do you dislike about OnPay? OnPay doesn't have as much flexibility as other systems or platforms, but this is part of the simplification process. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay solves our payroll and benefits tracking and entry. They handle integrations with our 401k and make it easy to administer benefits. Review collected by and hosted on G2.com. 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