--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-10' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### OnPay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnPay ##### 1. Ease of Use Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [ See 57 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Small-Business (50 or fewer emp.) 5.0/5 "OnPay Review" What do you like about OnPay? The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy ##### 2. Customer Support Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [ See 56 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) See Related User Reviews NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ##### 3. Helpful Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [ See 40 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll ##### 4. Easy Onboarding Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [ See 28 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ##### 5. Onboarding Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [ See 27 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ### 5 Cons or Disadvantages of OnPay ##### 1. Poor Customer Support Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [ See 11 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Very happy with onboarding process, support and user interface" What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. ##### 2. Missing Features Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [ See 10 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Small-Business (50 or fewer emp.) 4.5/5 "Recommend OnPay for its ease of use, customer support, and value" What do you dislike about OnPay? I wish there was a time clock feature included. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seemless Payroll Sofware" What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. ##### 3. Poor Support Services Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [ See 7 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Small-Business (50 or fewer emp.) 5.0/5 "IYH straightforward fast professional relief first timers to payroll processes" What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo ##### 4. Integration Issues Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [ See 6 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) See Related User Reviews ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Small-Business (50 or fewer emp.) 5.0/5 "Easy onboarding and first payroll run!" What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use" What do you dislike about OnPay? I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h ##### 5. Inadequate Verification Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [ See 5 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Payroll Taxes and Tax Forms Handled Seamlessly" What do you dislike about OnPay? It took a little over a week to finally get approved to run payroll. KR Kim R. Small-Business (50 or fewer emp.) 5.0/5 "Great Service for Small Nonprofits" What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 12/1/2025 "A valuable tool for newly established small businesses." 5/5 What do you like best about OnPay? It is quite user friendly and clearly shows the steps to set up. The customer support follows up very quickly. Review collected by and hosted on G2.com. What do you dislike about OnPay? At this stage, I haven’t found any significant downsides. It has been working well for my needs. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? It is quite suitable for start-up SMEs, and the cost-performance ratio is very high. I’ve already recommended it to several companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 12/4/2025 "A highly cost-effective payroll software that is great for small startups" 5/5 What do you like best about OnPay? It is quite easy and friendly to new user. The steps are very clear and the customer support is very prompt. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have not encountered problems yet. I will check later. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? It is a very easy and convenient payroll software. It saved time for payroll with good value for money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![tyler m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "tyler m.") TM tyler m. Owner Small-Business (50 or fewer emp.) 6/4/2025 "Flexible payroll made easy" 5/5 What do you like best about OnPay? Payroll for a low monthly fee that allows me to run payroll whenever I want and how I want. Review collected by and hosted on G2.com. What do you dislike about OnPay? My current scheduling software does not integrate with OnPay. Nor does it have the ability to export my payroll file in an easy-to-upload Excel doc. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? It solves the problem of getting employees paid on the schedule that they want. OnPay enables me to run payroll on a weekly, biweekly, or daily basis. All included in the one-time monthly fee. Other payroll providers charge per pay run, and with employees being paid at different intervals, it gets expensive to operate that way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AB Ashlee B. 10/16/2025 "Affordable and Easy Payroll Solution with Seamless Transition" 5/5 What do you like best about OnPay? I am impressed with OnPay's customer service, which stands out superbly against the competition. The transition from Paychex was effortless, thanks to their onboarding specialist, who made the switch seamless with minimal effort on my part. OnPay effectively resolves time, service, and pricing issues, offering an affordable and user-friendly experience. Review collected by and hosted on G2.com. What do you dislike about OnPay? No complaints Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay solves time, service, and pricing issues. It's affordable and easy to use, which benefits our payroll process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") CA Verified User in Accounting Small-Business (50 or fewer emp.) 6/26/2025 "Sooooo Easy" 5/5 What do you like best about OnPay? OnPay is the hands down easiest payroll software out there. I have used plenty in helping my bookkeeping clients. The interface is clean and not overly complicated. OnPay has everything you need to stay up to date and compliant with tax agencies and is easily navigated by my team and clients alike. Their support is unmatched. Getting started and migrated is as straight forward as you could make it. I recommend OnPay to my clients and they love it, too! Review collected by and hosted on G2.com. What do you dislike about OnPay? There's nothing I dislike about OnPay, it's great! Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay is making sure my clients are compliant and on track with all tax agencies. Their integration with my accounting software makes payroll tracking on my clients' books a cinch! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 4/17/2025 "No problems with OnPay...simple, easy to use!" 5/5 What do you like best about OnPay? OnPay was easy to setup. Email responses were fantastic. Didn't really have any issues. Tax filings are all taken care of. Direct deposits are on time. I have no issues so far. They offer collaborations with other vendors, but I haven't looked into that, so I cannot comment. However, its great to know that it's available for me. Review collected by and hosted on G2.com. What do you dislike about OnPay? The one feature I wish they had was automatic payroll. Meaning unless there is a change in the weekly payroll, then the payroll would run the same as last week. Maybe if a simple verification of Change or No Change button can work without causing any issues for either party. Other than that, OnPay has fulfilled my expectations. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay helps the business with the payroll needs. It helps with the payroll tax filings as well. In New York, there is a separate filing, which OnPay takes care of. It's one less headache we have to take care. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David L.") DL David L. President Retail Small-Business (50 or fewer emp.) 5/20/2025 "Epic Time-Saver" 5/5 What do you like best about OnPay? The seamless integrations with time-tracking software and accounting software. The information is categorized succinctly and the dashboard makes the entire system easy to navigate. There are also plenty of detailed reports that I tend to access quite often to keep track of labor trends. Customer Support hand-held me through onboarding, and we had our new payroll system implemented in under a half hour. Review collected by and hosted on G2.com. What do you dislike about OnPay? OnPay doesn't offer its own time-tracking and scheduling suite. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay took an incredibly laborious payroll workflow and simplified it into a less-than-five-minute process to get everyone paid properly every pay period. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. APN Small-Business (50 or fewer emp.) 10/6/2025 "Recommend OnPay for its ease of use, customer support, and value" 4.5/5 What do you like best about OnPay? Ease of use, the portal is not bulky or overwhelming. Customer support, they have been very pleasant, available, and helpful from the very beginning. Value, very competitively priced. Review collected by and hosted on G2.com. What do you dislike about OnPay? I wish there was a time clock feature included. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? I use OnPay for payroll services in my small business. It is helpful knowing they also monitor my compliance, and assist with my state regulations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AM Anjum M. Office Manager Small-Business (50 or fewer emp.) 6/4/2025 "so Easy to use!" 5/5 What do you like best about OnPay? It's a simple system and anything I need help navigating, the Customer Service is happy to help. They've even gone above and beyond what they should have to help me. If i forgot to pay someone something, I can easily run another pay run. The employees love seeing their check right after payroll is run and using the portal to request time off. Really Customer Service is barr none and the cost fabulous!!! Review collected by and hosted on G2.com. What do you dislike about OnPay? I haven't found one thing about OnPay that I don't like...seriously Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? it has really made my job much easier in tracking time off. I used to use an excel spreadsheet, but this is more accurate and I love the time accrued feature instead of front loading it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Joseph M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph M.") JM Joseph M. CFO Small-Business (50 or fewer emp.) 1/10/2025 "Great experience so far" 5/5 What do you like best about OnPay? Customer support has been top-notch. We've had a number of relatively complicated items come up and their support has been helpful and quick to resolve things. Their interface is simple and intuitive. I've been accustomed to more complex systems such as PayChex and Paylocity, and this interface is refreshingly simple which is great for our current application. As the primary user of the system (using it multiple times each week, this is important for me. I've also appreciated the integrated services some of which we've taken advantage of. Initial implementation was also very easy. Their team was helpful and responsive and the how-to articles were also specific to our state and needs. Review collected by and hosted on G2.com. What do you dislike about OnPay? Not a problem with OnPay, per se, but the interface is different enough from other vendors that there is a learning curve to find certain settings or features if you're used to another system. Once I understood the system, though, I appreciate it. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Payroll is a complicated need for business and they make it fairly simple. I spend fairly minimal time processing payroll these days because of how they're setup. Review collected by and hosted on G2.com. 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