# Ondato Reviews **Vendor:** Ondato **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.8/5.0 **Total Reviews:** 80 ## About Ondato Ondato is a global identity and age verification provider that helps businesses streamline Know Your Customer (KYC), Anti-Money Laundering (AML), and age-related compliance. With a focus on accuracy and speed, Ondato enables organisations to verify user identities and ensure compliance with regulatory standards, enhancing operational efficiency and reducing risks associated with identity fraud. Compliant with global regulation standards such as eIDAS, ISO/IEC, NIST, KJM, CAADCA, DSA, GDPR, COPPA, PIPEDA, and others, Ondato is a trusted provider worldwide, catering to various industries, including financial institutions, gaming platforms, e-commerce sites, telecommunications, adult entertainment, and more. Recognised by the Financial Times as one of the fastest-growing companies in Europe, Ondato: -Verifies user identity with 99.8% accuracy -Provides coverage for 192 countries -Confirms onboarding results in less than 30 seconds -Cuts KYC-related business costs up to 90% Ondato's high level of precision builds trust with customers while minimising the risk of fraud. Its extensive coverage ensures that companies can maintain compliance with local regulations while expanding their customer base internationally without compromising quality and security. The fast processing time reduces both friction and user drop-off rates during the onboarding process. By employing Ondato, businesses can decrease AML compliance costs and avoid hefty fines. Overall, Ondato stands out in the identity and age verification industry due to its combination of high accuracy, global coverage, and rapid processing capabilities. By offering a complete Know Your Customer, Anti-Money Laundering, and age verification solution, Ondato enables companies to handle complex regulatory environments while enhancing customer satisfaction and operational effectiveness. ## Ondato Pros & Cons **What users like:** - Users appreciate the **verification efficiency** of Ondato, noting its fast and accurate identity verification process. (34 reviews) - Users value the **effective fraud prevention** of Ondato, appreciating its efficiency and seamless integration into their workflows. (20 reviews) - Users commend Ondato for its **effective ID verification** , ensuring smooth compliance and an exceptional user experience. (19 reviews) - Users commend Ondato for its **impressive security features** , ensuring safety and accuracy without hindering productivity. (19 reviews) - Users praise the **ease of use** of Ondato, highlighting its fast, smooth, and efficient identity verification processes. (16 reviews) - Fast Verification (15 reviews) - Users commend Ondato for its **automation capabilities** , streamlining KYC and AML compliance with effortless efficiency and accuracy. (14 reviews) - Features (14 reviews) - Onboarding (14 reviews) - Biometric Authentication (13 reviews) **What users dislike:** - Users often experience **slow performance** with Ondato, particularly when navigating between pages, affecting user experience. (6 reviews) - Users experience **verification issues** due to poor lighting, image quality, and the limitations of the liveness verification method. (5 reviews) - Users experience **delays in process** , particularly with slow page turning, impacting overall efficiency and user satisfaction. (4 reviews) - Users experience **verification challenges** due to limited customization and occasional failures in the verification process. (3 reviews) - Users find the **integration issues** with Ondato challenging, requiring extra time and support for a seamless connection. (3 reviews) - Poor Documentation (3 reviews) - Users find the **complex setup** challenging, especially without technical expertise for optimal configuration. (2 reviews) - Users face **data inaccuracies** with Ondato, such as unrelated matches and difficulties in adapting risk scoring properly. (2 reviews) - Users find the **learning difficulty** challenging, especially for non-technical users navigating the advanced settings. (2 reviews) - Not User-Friendly (2 reviews) ## Ondato Reviews ### 1. How Ondato Quietly Became Our Safety Net **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Customer Support Supervisor, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Ondato?** Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb through.Then we switched to Ondato.It wasnt flashy or overpromised; it just& worked. Their system feels like it was built with a real plan in mind  not just make it faster, but make it safer without slowing people down. Whether its confirming IDs, doing ongoing monitoring, or flagging potential risks, it all happens without interrupting our workflow or annoying our clients. **What do you dislike about Ondato?** The system seems okay to me. It helps in growing our business and gives us a hassle-free workplace. **What problems is Ondato solving and how is that benefiting you?** Now, instead of chasing after missing documents or double-checking names manually, we can focus on the actual relationships were building. I cant say that about many tools weve used.If theres one thing Ive learned, its that good compliance isnt loud  its invisible. Ondato made ours disappear into the background, and thats exactly how I like it. ### 2. The Day We Stopped Worrying About Compliance and Started Growing Again **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro R. | Payroll Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Ondato?** When I started my company, I thought the hardest part would be getting customers.I was wrong. It wasn’t the marketing,the product or trust. After expanding fast with new markets, new customers and opportunities, we started facing new problems. With every step forward, compliance slowed us down. ID checks took days. Fraud slipped through. Then my team needed to do more paperwork instead of building the business.I could see it in our numbers.Then Ondato came in and did fast, accurate, and scalable work. It made them our compliance department in a box. In weeks, they integrated seamlessly with our platform. Customers could verify their identity in minutes. Fraud detection became proactive, not reactive. And best of all, we were always ready for any regulator’s questions — without having to scramble.Overnight, onboarding time dropped by more than half. Fraud attempts plummeted. **What do you dislike about Ondato?** While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. **What problems is Ondato solving and how is that benefiting you?** Ondato didn’t just fix a problem.They changed our present by removing our biggest growth barrier — and they changed our future by making expansion possible without fear.Today, we’re not just surviving in a regulated industry.We’re thriving. We opened in three new countries in six months. My marketing team stopped tiptoeing around compliance and started proudly telling the world: “We protect your trust with the best verification technology there is.” ### 3. Made me feel secure, respected, and in control during the whole process **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Founder & Principal, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Ondato?** Ondato wins my heart with transparency,care and reliability. What impressed me even more was how professional and fast the entire verification process was. I submitted all my documents and within minutes of submitting my documents and photo, everything was reviewed, verified, and I received an update. It doesn’t need any paperwork, no unnecessary back-and-forth. **What do you dislike about Ondato?** One small problem which I faced was after uploading documents my device reset once. But it didn’t affect the outcome. **What problems is Ondato solving and how is that benefiting you?** Ondato is a big relief for me as it comes with digital solutions. It helps a lot for checking my identity, and verifying information securely.This takes the stress of in-person visits entirely. I felt protected throughout, and that matters a lot when you’re sharing sensitive data. The fact that the platform follows strict compliance protocols gave me even more peace of mind. ### 4. Robust compliance without slowing us down **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna M. | Software Developer/Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Ondato?** Ondato combines everything we need into one platform—real-time identity checks, document scanning, biometric match, and background investigation across over 15,000 sources. Their AI-driven process feels incredibly robust yet smooth, even for first-time users. The 99.8% accuracy gives us peace of mind, and we’re able to process investor applications securely in under a minute. **What do you dislike about Ondato?** We’d love a bit more custom branding flexibility within the verification journey, though that’s a minor wish compared to the platform’s strengths. **What problems is Ondato solving and how is that benefiting you?** Before Ondato, our compliance team was spending too much time manually validating ID documents and running checks across different systems. Now everything is automated, faster, and more reliable. We also significantly reduced compliance costs and cut down user drop-offs during registration. Most importantly, it protects both our investors and borrowers from risk. ### 5. Eliminates the manual bottlenecks and legal guesswork we used to face in onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Joan B. | Engineer - Team Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Ondato?** A seamless identity verification is needed for our sim card registrations and the process may vary from country to country. Ondato has the ability to customize document and ID methods as per the requirements. It maintains the region methods to ensure compliance with laws like eIDAS, GDPR, and local telecom-specific KYC mandates. Moreover they use AI based background analyses to add an extra layer of fraud prevention. This helps to make the mobile number portability services and high-risk accounts free from potential threats or attacks. **What do you dislike about Ondato?** It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the necessary steps to overcome the situation. **What problems is Ondato solving and how is that benefiting you?** SIM activation or service sign-up is mandatory in this telecom sector for verifying identity of the clients. So that fully digitization process makes the fraud cases low and improves customer satisfaction. We now process tens of thousands of verifications per month with 99.8% accuracy, and we’ve been able to cut our compliance overhead by over 70%. ### 6. My loan got approved and ready with the help of Ondato system **Rating:** 5.0/5.0 stars **Reviewed by:** Jim R. | VP Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Ondato?** Some Days before I applied for a personal loan and identity verification of Ondato made a huge difference in this process. All things went very smoothly and nicely but in an organised way. Visiting any offices or paper works was always annoying to me and I personally didn't like all these processes. Ondato took all the hassles and did the work quickly and accurately. So it saved a lot of time and effort. **What do you dislike about Ondato?** The only problem I found is the delay of page turning. It took some extra time to turn around the page. This problem needs to be solved. **What problems is Ondato solving and how is that benefiting you?** What I loved the most is the transparency and security of the system. I needed to submit the ID and photo and the system did the rest with perfection. The relief was it checked the documents properly and I had my loan approved and ready within a few days. It earned my trust in all ways. ### 7. Values time, energy, efforts and money **Rating:** 5.0/5.0 stars **Reviewed by:** Ken H. | Customer Support Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2025 **What do you like best about Ondato?** Ondato goes ahead and wins the heart of its customers when it really shines in the speed of its authentication process. Most verifications are completed in less than a minute, that means it values time, energy, efforts and money. Undoubtedly this is ideal for our fast-moving environment. This has had a direct impact on our conversion rates too. Our customers love this seamless experience. **What do you dislike about Ondato?** More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. **What problems is Ondato solving and how is that benefiting you?** We switched to Ondato mainly for their authentication solutions, and with great joy we saw that we were right.The accuracy of the document and facial recognition checks is also a big plus. It’s reassuring to know that our user base is fully vetted and safe. ### 8. Smooth, secure and simple video identity verification system **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Senior DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Ondato?** My company was looking for a verified platform where video identity calls really work and verified the right choice. Ondato provides the same service with some best options. The way they do the video identity verification is smooth and simple. Customers just need to hold up their ID on cameras and the KYC agent takes care of the rest procedures. This saves time and energy both and lessens the burden of us. **What do you dislike about Ondato?** Nothing to worry about. Totally smooth and secure verification process. **What problems is Ondato solving and how is that benefiting you?** This system is designed to satisfy the customers at its best. It works super fast as it can give you results in under 30 seconds. The accuracy rate is also 99.8%. I like the cost effectiveness of it. It reduces my KYC costs by up to 90%. This is a fast, flexible and built for modern business to work without a headache. ### 9. Highly configurable platform with multi - channel verification system **Rating:** 5.0/5.0 stars **Reviewed by:** Glen A. | Manager - Digital Technology Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Ondato?** Ondato is a highly configurable platform with multi - channel verification system. It provides a robust tool for all the verification and ensuring security. This comes with video based KYC, automated photo KYC, manual upload and NFC verification. All these ensure extraction of identity data and speed and accuracy. This platform integrates with real-time identity validation and cross-referencing. In this way it helps in our business to detect the risk of frauds and suspicious activities. **What do you dislike about Ondato?** This is super fast, reliable, speedy, accurate and built to keep you out of compliance hassle. I'm satisfied with the service. **What problems is Ondato solving and how is that benefiting you?** It is compliant with regulatory compliance frameworks, like - GDPR, eIDAS, ISO, COPPA and others. The UI customization options allow businesses to align the experience with their own brands. This integration flexibility makes it a technically mature choice for any business. ### 10. Remote business needs an authentication system with proper planning **Rating:** 5.0/5.0 stars **Reviewed by:** Scott E. | Senior Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Ondato?** I have a ecommerce business and this kind of remote business needs an authentication system the most. Ondato provides us that without compromising security. Moreover, it adds an extra layer of protection on our website. We use multi factor authentication, passwordless authentication, time based authentication, face recognition, and more to ensure the privacy and authenticity of clients and ours too. It definitely increased my customer confidence and trust. **What do you dislike about Ondato?** Nothing seems unusual to me that can be addressed as a disadvantage. It helps in my business and I like it. **What problems is Ondato solving and how is that benefiting you?** I would like to mention that it meets legal requirements like GDPR, AML and KYC compliance. This ensures compliance with regulations and prevents unauthorised access. So the sensitive data and information are kept quite safely and protects personal, financial and corporate data from cyber security. The best part is supporting the seamless business operation and this brings the best result. ### 11. Uses liveness detection to ensure a real image or photo **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Technical Operation Manager , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Ondato?** Unlike traditional document based verification, Ondato verifies through biometric data collection and AI & Machine learning processing. It allows us to verify quickly and efficiently without requiring any documents and all. This platform uses liveness detection to ensure a real image or photo. It can easily detect spoofing attempts like modified images,deepfake, mask photo etc. Then it goes for age classification and decision making. **What do you dislike about Ondato?** The platform is designed to provide the best to its users and doing this profoundly. It meets all my requirements and sometimes more than that. **What problems is Ondato solving and how is that benefiting you?** I think users like me will love it for a fast and seamless experience. It can complete verification in just a few seconds and no paperwork is needed for this. As no personal information is shared, it ensures users anonymity. The most important thing is it is highly scalable for gaming, e-commerce, social media and other age-restricted platforms. ### 12. Comes with good documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis C. | Chief Marketing Officer, Venture Capital & Private Equity, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Ondato?** I like the clear communication from Ondato regarding the verification system or maintenance. Moreover, it helps to do significant feature updates too. This helps in managing the security and efficiency of the system process. The structured data are kept in an organised way which we can use easily in our internal audits. **What do you dislike about Ondato?** I don't like the learning curves. It is a little bit slow and is not helpful for nontechnical users. **What problems is Ondato solving and how is that benefiting you?** The accessible and organised records are helpful in our business. Here the identity verification solution with the latest features makes our verification process simple and easy. ### 13. Very fast service with 99.8% accuracy rate **Rating:** 5.0/5.0 stars **Reviewed by:** Susan B. | Account Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Ondato?** We have used multiple digital identity verification companies but only Ondato has met the features we were looking for. The platform uses advanced AI technology to verify user identities or perform anti money laundering screening. All these processes take very little time. Only 60 seconds and we could know the result. The result also has a 99.8% accuracy rate and reduces the manual checkups load. **What do you dislike about Ondato?** The customization part needs technical support depending on the specific areas. But if you connect with the support team, it provides immediate solutions. **What problems is Ondato solving and how is that benefiting you?** After using Ondato our operational cost decreases a lot and we get confidence in our business. The fraud detection rates with potential threats allows us to take immediate steps. Therefore we find peace and security. This is our go to partner for scalable identity verification. ### 14. Setting mechanism takes a very few second to start the game **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Marketing VP, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ondato?** If financial transactions are your big deal, Ondato is an essential tool for you then. It tracks all transactions in real time and also analyses them properly. This analysis has been done against PEP databases, global sanction lists and fraud detection models. It uses a multi-layered safety process. So the chance of missing any red flags isn't possible and the human error chance is almost zero. **What do you dislike about Ondato?** While the system is fast and effective, the initial setup requires technical expertise to set up for the best use. **What problems is Ondato solving and how is that benefiting you?** It helps me through the onboarding process as it is smooth and the interface is user-friendly as well. The setting mechanism takes just a few seconds and honestly it was beyond my imagination. Another reason it works so well is its supporting team. They are very helpful in every aspect and work for the best output. ### 15. Adapt to different regulatory environments **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah O. | Vice President, Member Engagement, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Ondato?** Ondato is the ultimate platform that provides extremely fast and accurate service. It has documents scanning and facial recognition technology and this gives the seamless experience for both customers and businesses. This can adapt to different regulatory environments by verifying documents across multiple jurisdictions.Our small business has streamlined this compliance process and make the identity process almost instant but maintains the high accuracy on point. Obviously, this has increased our trust and reduced the onboarding process. **What do you dislike about Ondato?** The only problem I face is the delay in changing pages. I think this problem will be solved very soon. **What problems is Ondato solving and how is that benefiting you?** We appreciate the part where it can verify and identify documents in multiple languages. So we can expand our business globally and don't need to think about compliance. This definitely prevents sensitive data and ensures high level data. ### 16. Automation and AI powered verification works on elimination of human errors **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan K. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Ondato?** We got a remarkable result after adding Ondato in our process. It saves both time and energy. Customer onboarding is an easy process as Ondato takes the hussle. Where it previously took several minutes now happens in 30 minutes. The automation and AI powered verification works on elimination of human errors and ensures smooth and frictionless experience. **What do you dislike about Ondato?** The page changing time takes more time than usual. This needs to be changed. **What problems is Ondato solving and how is that benefiting you?** It comes with a triple matching system and registry checks. This significantly reduces fraud risks and ensures almost 99% accuracy. I personally like the scalability and efficiency of the system. The response time is something pleasurable for me. ### 17. Perfect blend of human oversights and AI automation **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | District Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Ondato?** Ondato is a must-have tool if your business relies on a secure and effective identity verification system. It is a perfect blend of human oversights and AI automation. This ensures a secure and smooth onboarding process in an organised way. It uses biometric facial recognition and document scanning for the identity verification process. So it can easily detect fake documents spoofing attempts, deep fakes, and any kind of fraud attacks. **What do you dislike about Ondato?** I am very much impressed with the service as nothing bothers me. This is really doing good. **What problems is Ondato solving and how is that benefiting you?** It ensures legitimate users’ access and prevents fraud activities in a classic and effective way Therefore we can ensure a 99.8% accuracy rate. On the other hand, minimising drop offs increases the user's effectiveness and flexibility. ### 18. Versatile tool for digital business identification **Rating:** 5.0/5.0 stars **Reviewed by:** Laura R. | VP Sales development, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Ondato?** If you are looking for a versatile tool for your digital business identity or age verification system, Ondato is the name then.It maintains the highest quality standards and adapts to various customer and business types. So that it is able to detect any fraud activities or any fault easily. **What do you dislike about Ondato?** I have been using this for almost six months and find it useful. Here nothing is observed as a drawback. **What problems is Ondato solving and how is that benefiting you?** 1. Fast and accurate. 2. Prioritise security and compliance. 3. Reduce customer drop off rates. 4. Scalable and efficient. 5. Expand globally without legal concerns. 6. Cutting-edge technology. 7. Digital identity verification. 8. Turn compliance into a strategic advantage. ### 19. A great experience with fast and accurate process **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Director Of Operations, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Ondato?** We have been using this Ondato for quite a long time and the experience is largely positive. They offer various services like - age verification, business onboarding, identity verification, transaction monitoring and more. All these processes are fast, simple and accurate at the same time. The automation process along with integration are seamless.In a sense this reduces operational cost and speeding up onboarding times. **What do you dislike about Ondato?** However, the platform isn’t without its drawbacks. Sometimes we get a few bugs that delays the response time.While this hasn’t significantly affected operations, it’s an area that could use improvement. **What problems is Ondato solving and how is that benefiting you?** What makes it stand out from others is their responsiveness. The team is highly cooperative and solution oriented. Whenever I go to them for any help, they are ready to accommodate feedback and quick but effective solutions. This feature changes the real scenario. ### 20. The Ultimate KYC/AML Solution – Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany K. | Founder, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about Ondato?** Our handling process of KYC and AML compliance has been transformed fully since we have used Ondato. They use cutting-edge technology to ensure the toughest job. From digital identity verification to fraud detection all orchestrated through a single click. Undoubtedly the platform meets the highest quality standard and adapts to all kinds of customers and various business types. This is incredibly versatile. **What do you dislike about Ondato?** I haven’t observed any drawbacks yet. It has exceeded my expectations more than my imagination. Really helpful. **What problems is Ondato solving and how is that benefiting you?** What impressed us the most is Ondato’s ability to turn compliance into a strategic advantage.This makes the platform more effective and helpful. The customization option allows security and ease of use. ### 21. Improve business strategy in unique way **Rating:** 5.0/5.0 stars **Reviewed by:** Elina A. | CEO | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Ondato?** Ondato streamlines our onboarding process and helps us to improve our business. It provides faster and hassle-free service. The valuable insights improve the insights and this is excellent. **What do you dislike about Ondato?** I like the way Ondato delivers end-to-end onboarding with automated workflows. Video identity verification is my favorite feature for many reasons. It helps me to find out my sales approach fast. The advanced reporting tools keep the security safe. Its data security compliance is excellent. **What problems is Ondato solving and how is that benefiting you?** The initial inversion process and cost is high. Whenever I need a support team, I get a late response. So they should focus on the support team. ### 22. Provide verification efficiency in an organised and effective way **Rating:** 5.0/5.0 stars **Reviewed by:** Augie S. | Founder, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Ondato?** Verification efficiency is the most needed for digital telco service and Ondato provides it with flexibility. I appreciate that their identity verification system follows the privacy rules seriously and ensures it for the clients strictly. It has improved our work quality and sped up the game. **What do you dislike about Ondato?** I don't like the adverse media findings or sanctions. It takes so much time to find out the reasons for sanctions and work thereby. **What problems is Ondato solving and how is that benefiting you?** They are very user-friendly and unique in strategy and mindset. We are thrilled to see their responsiveness and solution-oriented features. Whenever we come to them with queries they make us comfortable with quick but effective solutions. ### 23. Great tool for the live verification of online customers **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy-Claire I. | Senior Onboarding Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Ondato?** It is easy to use, and you can print out full reports with one touch of a button. It does auto prelimanary checks for you and is great for checking whether a document is fake or not. **What do you dislike about Ondato?** Currently it is only able to do checks passports and Identity Documents in latin letters. The Grecian alphabet, Hebrew, Cyrillic script and Arabic it is unable to identify. **What problems is Ondato solving and how is that benefiting you?** It helps us to confirm the validitity of the clients we are onboarding, and it checks whether they are sanctioned individuals or not. It also checks whether the quality of the documents is correct and whether the identification documents could be fraudulent. ### 24. Easy to use verification software for regulated entities with great customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Ondato?** It is easy to use, customizable, and provides an affordable, yet compliant solution for customer verification. Also, the support is very helpful and solves most issues in a matter of minutes. **What do you dislike about Ondato?** I feel like the .gif solution for liveness verification, while compliant with EU laws, does not always provide us with enough of a view of the customers' surroundings (in cases of fraud, for example), as some other solutions on the market (which record a video). **What problems is Ondato solving and how is that benefiting you?** It allows us to verify the identities of customers remotely in a customer friendly and quick way, but while still complying with EU regulations. ### 25. Many years experience with Ondato in Finance and Gambling industry showed great results **Rating:** 4.0/5.0 stars **Reviewed by:** Elina B. | Head of AML, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Ondato?** The first advantage of Ondato is their cooperation, time of response, and support, during many years in the banking and finance industry none of the third-party solutions showed such great cooperation, The Team is always responsive and helps with any issues and listens for advice for future product improvements. And the second is product itself and it's price. The product is one of the best in the market, during this years Ondato's growth has been great, product has always improved and the speed of system is user friendly. Prices are one of the best in the market. **What do you dislike about Ondato?** There is always room for improvement in product itself, such as Risk scoring should be revised and improved a lot, the idea itself is very good, but it should be flexible and adjustable for your partner's business needs. **What problems is Ondato solving and how is that benefiting you?** Support Team is very responsive, most of the issues are solved the same day and even is few hours ### 26. Flexible screening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Ondato?** Navigation through Onfido is extremely simlpe - you do not need any form of training or introduction to start using it. All the features are easily accessible, the UX is seamless, and each button or section is self-explanatory. The layout is nice to look at. **What do you dislike about Ondato?** If there is anything I could suggest, it would be possibility to display more than 12 results on one page - usually, websites have the option to set up the number of viewed elements, and users can choose between, e.g. 10, 25, 50 or 100. For checks which generate, e.g. 20 results, viewing them all in one page instead of reviewing two separate pages would be easier. **What problems is Ondato solving and how is that benefiting you?** Necessity of screening checks. The platform is easy to use, and all the information about potential matches are easily accessible (if in place). They are grouped in a nice, understandable, and logical way. Rarely do I have to use any sources other than Ondato to find information about idividuals or legal entities that I am looking for. I have never contacted Ondato support, as I did not have such need, so I can not elaborate on it. ### 27. Very good working **Rating:** 5.0/5.0 stars **Reviewed by:** Odilija R. | Asistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Ondato?** The most helpful is business info searching **What do you dislike about Ondato?** There is nothing that I dislike about Ondato **What problems is Ondato solving and how is that benefiting you?** Ondato helping me with business finance ### 28. Quite nice the experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ingvaras S. | AML manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Ondato?** They ar eproactive and responsive, and although there sometimes errors (as with all service providers), this is solved always by their support. **What do you dislike about Ondato?** The price to add a new country can be very expensive as you need to add different operators in that country and pay for each separate operator. **What problems is Ondato solving and how is that benefiting you?** Id provides with verified identity verification following EU standards of uninterupted id verification. ### 29. Great product & efficient service! **Rating:** 5.0/5.0 stars **Reviewed by:** MARTYNAS A. | Finance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Ondato?** We like the ease of use of their services and integration and implementation, we went live in 1 day with the product. Customer, billing & accounting support is also super fast in responding the inquiries and helping with whatever is needed! **What do you dislike about Ondato?** At first, their platform could be made a bit easier to understand and navigate. But once you've done it once, it's pretty self explanatory **What problems is Ondato solving and how is that benefiting you?** Ondato helps us solve compliance and user protection problems ### 30. Identification and Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei M. | MLRO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Ondato?** Speed and accuracy of identification and verification process **What do you dislike about Ondato?** Sometimes wrong decisions ( human factor) **What problems is Ondato solving and how is that benefiting you?** The process of onboarding clients, as we are an online business and they are helping us with Identification and Verification ### 31. Thank you for your work! **Rating:** 4.5/5.0 stars **Reviewed by:** Maksims P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Ondato?** Proffecionality and speed. Usability is really nice. **What do you dislike about Ondato?** I do not know about pricing. But maybe Rejection reason could be more informative **What problems is Ondato solving and how is that benefiting you?** Id verification - automated ### 32. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Ondato?** Easy to use and to understand, fast working. **What do you dislike about Ondato?** Sometimes it's not clear why a person didn't pass the verification **What problems is Ondato solving and how is that benefiting you?** It helps to identify if a person is not a fraud ### 33. A very helpful tool for day to day KYC check. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Ondato?** 1. automatic KYC ID documentation check that helps to prevent the appearance of fraudsters; 2. the ability to create a Stoplist of a potential/confirmed fraud so the system won't pass any other documentation uploaded by the same frauders; 3. easy to reach Customer Support **What do you dislike about Ondato?** 1. in terms of Sanctions/PEP checks, it is not very helpful that the system declines documentation with a "Person found in Sanctions list" reason even though a potential match found in Adverse Media and the reason "Adverse Media found" is applicable **What problems is Ondato solving and how is that benefiting you?** Ondato helps with the identity verification of the customers upon registration to the website - it is good for fighting fraud and excluding potential Sanctions/PEPs from accessing the website. ### 34. A VERY POWERFUL AND EFFICIENT IDENTITY VERIFICATION TOOL FOR ALL BUSINESSES. **Rating:** 4.5/5.0 stars **Reviewed by:** Shirley M. | Assessment Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Ondato?** Ondato is very safe and secure and scalable digital identity verification tool that help businesses streamline their customer onboarding processes. It is intuitive and allows businesses to easily manage their onboarding processes and identity verification. What makes it unique from it's competitors is how it offers fast identity verification services, with verification time as short as a few minutes. When it comes to e-signing, authentication or identity verification, Ondato makes our life more easier. **What do you dislike about Ondato?** All minor issues we had were solved by Ondato's technical support team. Currently we are experiencing zero downsides. **What problems is Ondato solving and how is that benefiting you?** Ondato has solved many problems in our organization and so far we are pleased with great services. One of the greatest benefits of using Ondato is how it is easy to use. It's great automation capabilities, customization options and intuitive interface makes it the best choice. ### 35. So far so good! UPDATED **Rating:** 4.5/5.0 stars **Reviewed by:** Egils D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Ondato?** Great user interface and UI responsiveness. Intuitive and easy to understand. Responsive customer support. **What do you dislike about Ondato?** Difficulties integrating the platform with API/Back-office of external platforms. **What problems is Ondato solving and how is that benefiting you?** Effective screening of customers is preventing of risks for the company. Great cutomer support. ### 36. Best identity verification platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Mantvydas L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Ondato?** For our product we needed to verify users and confirm their identity in order for them to use our platform. It gives us insane amount of information that we can work on. **What do you dislike about Ondato?** Main platform does not have that many roles and that many permissions so it is hard to create users with limited visibility. **What problems is Ondato solving and how is that benefiting you?** For our P2P platform we must ensure that users are real and not a robots. So it saves us insane amount of time and we do not need to develop this type of solution by ourselves. ### 37. KYC & AML compliance made easy (and saved $$$) **Rating:** 4.5/5.0 stars **Reviewed by:** Dmitrij S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Ondato?** Ondato created a customized KYC & AML process for us, which helps us onboard clients easily at relatively low cost. Fast, agile team and good support. **What do you dislike about Ondato?** Onboarding could be automized even further. **What problems is Ondato solving and how is that benefiting you?** We can onboard our clients (both private individuals and companies) to the fund online and do a proper check on AML for them. Saves a lot of paperwork, time, covers main areas of AML. ### 38. Great and remarkable experience with Ondato. **Rating:** 5.0/5.0 stars **Reviewed by:** Hellen M. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Ondato?** Intuitiveness - Ondato is extremely easy to use since it has a very intuitive and straightforward interface. Great and excellent customer support team - very responsive and always available when we need help. Ondato works smoothly to verify the users. It is very easy to implement and set up. **What do you dislike about Ondato?** We had few minor issues but Ondato's technical support team helped us to resolve them so nothing to dislike about it at the moment. **What problems is Ondato solving and how is that benefiting you?** Ondato has a nice and user friendly interface that makes it super easy to learn and understand. I love how it offers fast identity verification processes. It makes identity verification easier and hassle free. Availability of customer support team. ### 39. Good review. **Rating:** 5.0/5.0 stars **Reviewed by:** Donatas S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Ondato?** I recently had the pleasure of using the identity verification services provided by Ondato, and I am extremely impressed with the quality of their services. From start to finish, my experience with them was exceptional. **What do you dislike about Ondato?** At this moment I can't think about bad things. We are very happy and recommend you our partner. **What problems is Ondato solving and how is that benefiting you?** First and foremost, the reliability of their identity verification process is commendable. The system accurately verified our clients identity without any hiccups or delays. It gave me peace of mind knowing that clients personal information was being protected and handled securely. One aspect that truly stood out to me was the excellent communication maintained by the company throughout the entire onboarding process. Their team was responsive, professional, and always available to answer any questions or concerns I had. They provided clear instructions, guiding me seamlessly through the steps. It was evident that they genuinely cared about their clients and prioritized their satisfaction. ### 40. exclusive product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Ondato?** Very intuitive panel and highly responsive support team **What do you dislike about Ondato?** In case person is rejected due to adverse media findings or sanctions, it is not that easy to check what findings have been found or what sanctions was hitted. **What problems is Ondato solving and how is that benefiting you?** Verifying identity of petential clients ### 41. Easy to use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Ondato?** Like the design, functionality of green color. **What do you dislike about Ondato?** If you leave the page after 15 minutes, it refreshes again, which is sometimes annoying because you have to enter the customer's data sometimes a second time. Sometimes not opening PEP windows. Lithuanian characters do not work. Shows a coincidence for completely unrelated individuals. **What problems is Ondato solving and how is that benefiting you?** - ### 42. Using for IDV and screening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Ondato?** User-friendly design, quick and prompt customer support. **What do you dislike about Ondato?** Missing functionalities (for example, ability to rule out each potential sanctions/pep/adverse media matches, ability to close potential matches in bulk with 1 comment); lack of adverse media resources (compared to other providers). **What problems is Ondato solving and how is that benefiting you?** Performing remote identity verification sessions and sanctions, pep, adverse media screening. ### 43. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Ondato?** Ondato offers a wide range of verification methods, including document scanning, facial recognition, and biometric authentication, ensuring a high level of security and accuracy. Overall, Ondato's onboarding system is highly regarded for its ease of use and robust verification capabilities. Good and fast customer support. **What do you dislike about Ondato?** There are still areas for improvement in automation, such as automatic ongoing monitoring, matching accuracy etc. **What problems is Ondato solving and how is that benefiting you?** Constantly improving their functionality and options. Ondato adds various new features such as blacklists, document expiry monitoring etc. ### 44. I'm using the service for few months and it works quite good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Ondato?** Very good and fast customer support. Easy to use. **What do you dislike about Ondato?** Doesn't process Italian and Greek paper IDs. **What problems is Ondato solving and how is that benefiting you?** Identity verification is a must for our KYC process and Ondato was implemented to meet the requiriments. ### 45. Overall , great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Ondato?** Customer friendly interface - really easy to use and intuitive; great customer support - quick , comprehensive replies and helpful attitude. I prefer it to majority of the competitors **What do you dislike about Ondato?** I have encountered several cases where adverse media or pep status was missed during customer screening which was revealed after additional screening using another provider **What problems is Ondato solving and how is that benefiting you?** helps prevent identity fraud, helps prevent human error in identity and documents verification; the resulting reports are understandable and easy to use - that also cuts time costs for employees ### 46. The system Ondato is easy to understand, everything is clear and can be found very quickly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Ondato?** AML screening is easy to conduct, very helpful that you can choose a type between natural and legal. **What do you dislike about Ondato?** Some potential hits in AML screening section do not contain additional or any sources/information. **What problems is Ondato solving and how is that benefiting you?** To verify the documents and age of the potential customers, as well to check the customer on daily basis against sanction, adverse media lists etc. ### 47. Smooth sailing **Rating:** 5.0/5.0 stars **Reviewed by:** Audrius D. | Product Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Ondato?** It has been a positive ride working with the company. The pricing model is fair, which is especially important for companies just starting in the field. At the same time, we've received timely support during the integration phase. The same level of attention continues in our day-to-day activities as well. **What do you dislike about Ondato?** Features to support automated KYC/KYB for documents in arabic script are still in the works. This will help to have a truly global outreach. **What problems is Ondato solving and how is that benefiting you?** KYC and AML ### 48. Thank you for a great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Ondato?** Thank you, Ondato, for a great experience! I recently used Ondato's identity verification services, and I was thoroughly impressed. The process is amazing, with no bugs, and the communication with clients was really impressive. Their platform was easy to use, and the team was responsive and professional. I highly recommend their services for anyone in need of hassle-free and trustworthy identity verification. **What do you dislike about Ondato?** When I worked with Ondato I liked that they care about the client, they go extra mile, and can't think of one single thing I disliked **What problems is Ondato solving and how is that benefiting you?** It is benefiting me because it helps me to get to know my customers and quickly onboard them in the company. I believe it's fast and secure way to do the due diligence ### 49. Simple integration and trustworthy KYC provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Ondato?** AML regulations are quite strict while operating in the payments industry. We do not need to search for many service providers because Ondato has it all: provides all of the compliance tools in one! They provide identification verification checks, and age verification checks - which are always accurate, and also help us with KYB. They have an amazing support team, who are always happy to help, no matter time or day. **What do you dislike about Ondato?** We don’t have any issues present with Ondato. **What problems is Ondato solving and how is that benefiting you?** We chose Ondato because of its adaptability and flexible solutions. Identity verification and fraud prevention are top-notch and it is crucial in our field of work. We are always sure that our client's data and sensitive information are secure. ### 50. Easy-to-implement and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Ondato?** The continuous improvements, attention to customer **What do you dislike about Ondato?** Could be faster as it works just a bit slow. **What problems is Ondato solving and how is that benefiting you?** Compliance with ever-growing regulatory scrunity. ## Ondato Discussions - [What is Ondato used for?](https://www.g2.com/discussions/what-is-ondato-used-for) - [View Ondato pricing details and edition comparison](https://www.g2.com/products/ondato/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A25%3A59+-0500&secure%5Bsession_id%5D=d3020c98-6f9c-4c87-9e35-856fb2853254&secure%5Btoken%5D=8e376ba4f08a81579c401acb8625cdaf60e15e7c940afab17ec987db00d6d723&format=llm_user) ## Ondato Features **Integration** - Mobile SDK - Customer Authentication **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - Liveness Check **Fraud Detection** - Name Matching - Watch List - Scoring - E-filing - Workflows and Alerts **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Administration** - Encryption - Audit Trails - Regulatory Compliance **Compliance** - Due Dilligence - Regulations and Jurisdictions - Internal Policies **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Monitoring** - Models - Simuation - Transaction Monitoring - Segmentation - QA **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Reporting** - Compliance Reports - Suspicious Activity - Real-Time Dashboards **Generative AI - Anti Money Laundering** - Risk Scoring - Pattern Recognition **Agentic AI - Anti Money Laundering** - Adaptive Learning - Decision Making ## Top Ondato Alternatives - [Entrust IDV, formerly Onfido](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews) - 4.4/5.0 (110 reviews) - [Sumsub](https://www.g2.com/products/sumsub/reviews) - 4.6/5.0 (110 reviews) - [iDenfy](https://www.g2.com/products/idenfy/reviews) - 4.9/5.0 (214 reviews)