--- title: Odoo CRM Reviews meta_title: 'Odoo CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Odoo CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 205 scale: '5' date_modified: '2026-07-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Odoo CRM Reviews **Vendor:** Odoo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 205 ## About Odoo CRM With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?! ## Odoo CRM Pros & Cons **What users like:** - Users highlight the **user-friendly interface** of Odoo CRM, making lead management and marketing communication effortless. (20 reviews) - Users value the **effective lead management** in Odoo CRM, streamlining communication and follow-ups seamlessly. (11 reviews) - Users commend Odoo CRM for its **user-friendly interface** , making navigation and integration of functions seamless and intuitive. (10 reviews) - Users appreciate the **easy customization** of Odoo CRM, allowing seamless integration with existing business processes and applications. (9 reviews) - Users appreciate the **affordability** of Odoo CRM, making it ideal for startups and businesses of all sizes. (7 reviews) - Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews) - Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews) - Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (5 reviews) - Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users find Odoo CRM's **learning curve steep** due to complex setup and a less intuitive interface. (13 reviews) - Users find Odoo CRM offers **limited customization** , making advanced setups challenging, especially for non-technical teams. (8 reviews) - Users face **integration issues** with Odoo CRM, making it difficult to connect with other platforms and services. (4 reviews) - Users find Odoo CRM **not intuitive** , mentioning a cumbersome workflow and difficulties with the user interface and setup. (4 reviews) - Users experience **slow performance** with Odoo CRM, especially when handling large amounts of data, affecting efficiency. (4 reviews) - Time-Consuming (4 reviews) - Users note that **expertise is required** for effective customization and initial setup, which can hinder usability. (3 reviews) - Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews) - High Complexity (3 reviews) - Incomplete Information (3 reviews) ## Odoo CRM Reviews ### 1. Simplifies Lead Management, Needs UI Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Arunkumar s. | Head of Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Odoo CRM?** I love using Odoo CRM for leads management as it allows me to easily manage all my leads in one place. The email marketing tools are a huge help, letting me send communication to customers in the easiest way. Odoo CRM makes it easier to process sharing leads, manage calls, and follow-up, effectively supporting an end-to-end marketing funnel. The initial setup was smooth and easy, making the transition to using the software hassle-free. **What do you dislike about Odoo CRM?** I feel the ERP system is not beginner-friendly, so I think a better UI would help. The fonts and the placement of buttons are not relevant, making it difficult to approach. **What problems is Odoo CRM solving and how is that benefiting you?** I find Odoo CRM helps manage all my leads in one place and eases sharing and managing leads through the marketing funnel. The email marketing tools make it easy to connect with customers. ### 2. Odoo CRM Makes Lead Tracking Effortless with a Visual, Time-Saving Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Aniruddha G. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Odoo CRM?** What I really like about Odoo CRM is how easy it makes tracking leads - everything's in one place instead of messy spreadsheets. The pipeline view is super visual and I can just drag deals between stages which saves me alot of time. Email integration works smoothly so I dont have to keep switching apps, and the mobile app is decent for when im out meeting clients. **What do you dislike about Odoo CRM?** The reporting could be better honestly, sometimes i need specific data and have to export to excel which is annoying. Also the learning curve for some advanced features is bit steep, took our team while to figure out automation stuff. Price can add up quick if you need alot of users or want extra modules, wished the pricing was more transparent upfront. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM solved our biggest problem which was leads getting lost or forgot about - now everything's tracked automatically and we dont miss followups. Before we had customer info scattered everywhere like emails, notes, different spreadsheets but now its all centralized so anyone on the team can see whats happening with a client. ### 3. How Odoo CRM Helped Me Stay Organized and Close More Deals **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy R. | International Logistics Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Odoo CRM?** I really like how simple and customizable Odoo CRM is. It’s easy to adjust to my business needs and connect with other Odoo apps like Sales, Invoicing, and Marketing. The interface is clean, and I can track every lead and opportunity step by step. Another big advantage is that it gives me clear analytics and insights, helping me understand my sales performance and make better decisions. **What do you dislike about Odoo CRM?** The only downsides are that it can take some time to learn at first, especially if you’re new to CRM systems. Also, some of the advanced features require paid modules, and full customization might need a bit of technical knowledge. **What problems is Odoo CRM solving and how is that benefiting you?** Using Odoo CRM has really helped me organize and improve the way I manage customer relationships. Before, I struggled to keep track of leads, follow-ups, and client communication. With Odoo CRM, everything is in one place — from contacts and sales pipelines to tasks and reports — which makes my workflow much more efficient and professional. It helps me save time, stay organized, and never miss a sales opportunity. ### 4. last few months experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Suvendu S. | Digital Marketing Executive, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Odoo CRM?** What I like most about Odoo CRM is its simplicity and flexibility. The interface is very clean and easy to navigate, even for someone who is new to CRM tools. I love how it connects seamlessly with other Odoo modules like Sales, Inventory, and Invoicing, which makes it much more than just a CRM. The automation features, pipeline tracking, and real-time reporting really help in staying organized and focusing on leads. It saves a lot of time and reduces the need to switch between different platforms since everything is integrated. using frequently. **What do you dislike about Odoo CRM?** While Odoo CRM is powerful, the initial setup and customization can take some time, especially if you’re not very technical. Sometimes it feels that certain advanced features require developer support, which might not be ideal for smaller teams. The customer support can also be a bit slow during peak times, and documentation can be overwhelming if you’re searching for very specific details. Additionally, some integrations with third-party apps require extra configuration which could be simplified. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM is solving the problem of managing customer relationships and sales processes all in one place. Before using it, tracking leads, opportunities, and customer interactions was scattered across different tools and spreadsheets, which was inefficient and prone to errors. With Odoo CRM, I have a centralized platform that automates follow-ups, tracks communication history, and provides clear visibility into the sales pipeline. This helps me prioritize leads better, close deals faster, and improve customer satisfaction. The integration with other modules like sales orders and invoicing also streamlines workflows, making everything smoother and saving a lot of time. Overall, it has boosted my productivity and helped create a more organized and scalable sales process. ### 5. Great Lead Stages and Source Tracking for Organized Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Odoo CRM?** Its stages and the way our leads can be organized, and how we can view where each lead was received from. **What do you dislike about Odoo CRM?** The way we have to insert lead information its a bit tricky sometimes. **What problems is Odoo CRM solving and how is that benefiting you?** Our call and lead records help us maintain better control over the clients we receive, and they make it easier to provide proper follow-up. ### 6. Effortless Lead Management and Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Consultor funcional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Odoo CRM?** You can manage all your leads simultaneously and keep track of everything. **What do you dislike about Odoo CRM?** At times, when there is a large amount of information stored on it, the system can become a bit slow. **What problems is Odoo CRM solving and how is that benefiting you?** The way this tool helps organize your leads and manage them is quite effective. ### 7. It is used for slaes for manage to lead create and mantain record **Rating:** 5.0/5.0 stars **Reviewed by:** Rajan Y. | Technical support engneer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Odoo CRM?** It is very useful the mantain to maintain the creation of sales leads and maintain activity records in Odoo CRM **What do you dislike about Odoo CRM?** I did not see any dislike in Odoo CRM .it is useful **What problems is Odoo CRM solving and how is that benefiting you?** I did not see any problems with odoo CRM ### 8. A Better Half of business 🫦 **Rating:** 4.0/5.0 stars **Reviewed by:** Dimple B. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Odoo CRM?** It's complete package at one place such as email website ecommerce lead management social media accounts and much more . A power house for msme business .. I have tried it personally and recommend to try atleast once **What do you dislike about Odoo CRM?** Some customisation like api are not possible **What problems is Odoo CRM solving and how is that benefiting you?** MARKETING AT ONE PLACE ECOMMERCE LEAD MANAGEMENT ERP ### 9. Its a very convenient crm for managing your leads and nurture them using WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Odoo CRM?** It have great UI and lead management capabilities and customization is great. **What do you dislike about Odoo CRM?** WhatsApp integration is not not, dont have workflow for whatsapp and cannot see statistics of bulk whatsapp which is very important. **What problems is Odoo CRM solving and how is that benefiting you?** It solve all the problems of lead management, nurturing, and followups. It is easy tu use and very user friendly and customizable where ever nessesary. ## Odoo CRM Discussions - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment - [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews?filters%5Bsentiment_snippet%5D=1822547&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+01%3A55%3A30+-0500&secure%5Bsession_id%5D=cc665769-87af-4734-9ac2-8ecdd43fb0cc&secure%5Btoken%5D=4d4b54303909782c1968baeca40e3938065d874c2c7f96debfccf8e757afd983&format=llm_user) ## Odoo CRM Integrations - [Android](https://www.g2.com/products/android/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Razorpay](https://www.g2.com/products/razorpay/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) ## Odoo CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Odoo CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,675 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,277 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,835 reviews)