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Numa Reviews & Product Details

Numa is the AI platform transforming auto dealerships. We are pioneering the AI-native dealership by putting intelligent AI agents into every facet of dealership operations. From rescuing missed calls and booking service appointments to coordinating inter-departmental tasks and managing customer expectations, Numa's platform transforms how dealerships work. Unlike outdated systems, Numa's AI agents actively help with every customer interaction, reducing response times by up to 100x, increasing customer satisfaction scores and driving bottom line results for dealerships. By streamlining communications, Numa delivers operational improvements that dealerships can see and feel, setting a new standard for efficiency, productivity, and profitability in automotive. Founded by the team behind Location Labs, has raised $48 million and works with over 600 dealerships across the U.S. and Canada.

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Numa

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Numa Community

Overview by

Joel Grossman

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Ken D.

CEO

Small-Business (50 or fewer emp.)

9/29/2020

"Great for customer communication."

5/5

Describe the project or task Numa helped with:

Numa is part of our customer contact center, as it is set to answer every phone call not answered by a human. Review collected by and hosted on G2.com.

What do you like best about Numa?

The ease of setup; I was able to deploy in less than 1 day. Review collected by and hosted on G2.com.

What do you dislike about Numa?

I wish there were more pricing tiers because for the number of calls I receive this has a high marginal cost at $49 per month. Review collected by and hosted on G2.com.

Recommendations to others considering Numa:

Use It, and you will be convinced to keep it. Review collected by and hosted on G2.com.

What problems is Numa solving and how is that benefiting you?

This makes sure that customers get a good impression on that first contact with us. Review collected by and hosted on G2.com.

GH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/12/2020

"Numa saved our necks!"

5/5

Describe the project or task Numa helped with:

Our campground had to alert visitors about new procedures due to Covid, survive a staffing crisis, and deal with a week-long phone and power outage. Numa enabled us to communicate with visitors/customers when we otherwise could not have. We are still relying on it extensively. Review collected by and hosted on G2.com.

What do you like best about Numa?

Ability to text with callers. FAQ function. Super responsive Numa help desk. Review collected by and hosted on G2.com.

What do you dislike about Numa?

Can't think of anything to criticize! Sorry! Review collected by and hosted on G2.com.

What problems is Numa solving and how is that benefiting you?

For staffing reasons we had to cut back our office hours, so Numa's ability to "chat" with customers means we have fewer calls to return. Huge benefit in customer service. Even if we have to return their call, we can assure them we will do so. Review collected by and hosted on G2.com.