--- title: NUACOM Reviews meta_title: 'NUACOM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how NUACOM works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 302 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # NUACOM Reviews **Vendor:** NUACOM **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 302 ## About NUACOM Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. ## NUACOM Pros & Cons **What users like:** - Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration. (54 reviews) - Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding. (47 reviews) - Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations. (42 reviews) - Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues. (32 reviews) - Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support. (26 reviews) - Implementation Ease (22 reviews) - Quick Setup (22 reviews) - Features (17 reviews) - Simple (17 reviews) - Intuitive (15 reviews) **What users dislike:** - Users report **occasional call issues** and lag, though support assists in resolving these problems effectively. (7 reviews) - Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls. (4 reviews) - Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting. (4 reviews) - Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience. (4 reviews) - Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks. (3 reviews) - Users experience **dialer issues** , including slow performance and inaccurate voicemail pronunciations of some names. (3 reviews) - Users note the **difficult setup** of NUACOM, requiring multiple calls and personal troubleshooting for resolution. (3 reviews) - Users find NUACOM to be **expensive** , especially when needing multiple extensions and added features like texting. (3 reviews) - Slow Performance (3 reviews) - Call Management (2 reviews) ## NUACOM Reviews ### 1. Wonderful Experience and best product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about NUACOM?** Feature-rich product, easy implementation, great support, good pricing, well thought out integrations. **What do you dislike about NUACOM?** Yet to find, everything is just what is wished for. **What problems is NUACOM solving and how is that benefiting you?** Omni channel support with voice, SMS, mail integration. ### 2. Totally professional **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about NUACOM?** The features and the help in the set up. **What do you dislike about NUACOM?** Nothing yet, new to the system but everything seems great so far **What problems is NUACOM solving and how is that benefiting you?** The recording of calls and the geographical freedom of the system ### 3. Smoother Start **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about NUACOM?** I did not use yet but the onboarding was fluid. **What do you dislike about NUACOM?** I would prefer a french interface. I will see with my sales if it's intuitive enough. **What problems is NUACOM solving and how is that benefiting you?** call recording ### 4. Simple transition and great service **Rating:** 5.0/5.0 stars **Reviewed by:** ryan c. | Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about NUACOM?** The admin screen - we are able to review calls and customise this to our own needs which will massivley help us with our reports. The wallboard feature is great addition to the service provided by NUACOM. Being able to see a live dashboard of agents and incoming calls is a great feature to have. The SoftPhone has the option to be made unavaliable for inbound calls. The feature on the softphone will really help us improve the way we handle calls. The implementation of the phone system was quick and easy. Great level of support from Heather and the team was greatly appreciated. **What do you dislike about NUACOM?** The only thing which would be a good edition to the NUACOM phone system would be to have other options on the softphone. Example, have an option for "Lunch" so on the dashboard, this is reflected. Also, when avaliable, the user shows as green. But busy shows as offline (in its own way) when busy is selected. it could be shown as red to show that the application is open, but they are anavliable to take calls. Other than this, nothing else to state. This is just some feedback. **What problems is NUACOM solving and how is that benefiting you?** NUACOM is benefiting us with the feature its provides. Being able to track calls and the queues they are from. The ease of customising reports to give us more in depth, detailed data which can be used to improve customer satisfaction. ### 5. Nuacom Cloud IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about NUACOM?** from first contact to creating the account was an excellent experience, ease of use, training was excellent, clear and very helpful, it was a great experience and value for money **What do you dislike about NUACOM?** didnt dislike anything yet just started using the system **What problems is NUACOM solving and how is that benefiting you?** no problem yet ### 6. Onboarding with Vaibhav **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about NUACOM?** We haven't started to use the system yet, but Vaibhav just talked me through the setup seamlessly. I really liked that he didn't patronise me, but still make everything sound simple and straightforward. Looking forward to using the system. **What do you dislike about NUACOM?** I don't know yet. Looking forward to getting started. **What problems is NUACOM solving and how is that benefiting you?** We have a lot of staff working remotely and using mobile phones to make and receive calls and we are using an excelled Call receiving service, but we are hoping that by switching to NUACOM we will be able to provide a better service to our clients while monitoring the quality, quantity and nature of incoming and outgoing calls. ### 7. Straight forward **Rating:** 4.0/5.0 stars **Reviewed by:** Liam D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about NUACOM?** Headsets, data logs are great for looking at call history **What do you dislike about NUACOM?** Changing to something different, always a hassle **What problems is NUACOM solving and how is that benefiting you?** Landlines will be eventually phased out ### 8. Effortless Integration and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about NUACOM?** Ease of use and integrations. The Onboarding is great **What do you dislike about NUACOM?** I've not found any yet as we're a new user **What problems is NUACOM solving and how is that benefiting you?** Fully integrated phone system ### 9. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** ES D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about NUACOM?** The platform appears to be user-friendly, and our experience with the installation process has been smooth so far. Although we are still in the early stages of implementation, it already meets our company's needs effectively." **What do you dislike about NUACOM?** We are still in the early stages of the installation process, and so far, everything has been smooth. We haven't encountered any issues yet. **What problems is NUACOM solving and how is that benefiting you?** Currently, NUACOM is helping us set up accounts and port our phone numbers, ensuring a smooth transition. This process is essential for us to start using their services efficiently. ### 10. Good system and great support, but room for imrpovement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about NUACOM?** Comprehensive features and the support has been very good so far. **What do you dislike about NUACOM?** The user interface for configuring the system isn't the most straightforward. It could do with a cleaner model which either allows you to manage the call flow using a visual flow chart-type layout, or at least provides a visual of the call flow separately, even if you have to use the different sections of the settings menus to put your configuration together. This would make life easier - not just for the user, but for the Nuacom support when you are trying to explain to them what you need. We weren't setup correctly, and when we tried to have this corrected (with the Nuacom supports help), our call flows just became more and more complicated, when the answer was actually quite easy and it needed to be simplified, rather than made more complex. This could have been fixed quicker (probably without Nuacoms help) with a more visual diagram of how the system is working. Keeping in mind that more than one person from a company may need to deal with a call flow issue at any point and it may not be the person who has put it all together (i.e. not me) and unless you are really familiair with the setup, it's not going to be clear to the layman. I also don't see why you need to put a 5 second minimum limit on voicemail's, before they can be emailed to us. We want the voicemails to be sent to us regardless of if they are only a few seconds long, which they can very possibly be. Not sending them because of this time limit could lead to things being missed. Maybe we could decide for ourselves if we want to set a minimum seconds limit. **What problems is NUACOM solving and how is that benefiting you?** Improved features versus previous provider and ease of use for things like greetings menu's and voicemails. Really like the AI tools to turn tect to speech and (although not used yet), am exctied to see how the transcription of calls can be used to benefit us, especially when used with integrations to a CRM. ### 11. Prompt and easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about NUACOM?** Nuacom were extremely quick in setting up our account, delivering our new phones, arranging training and everything else that comes with integrating a new phone system. I have found it all such an easy process, their customer support has been very helpful and I would be very happy to recommend their service. **What do you dislike about NUACOM?** There is not anything that i dislike about Nuacom. **What problems is NUACOM solving and how is that benefiting you?** It is making it easier for patients to contact our office during the hours that we are open and being able to leave voice messages when we are closed. The call queue is keeping patients on the line for longer so that we are not missing calls and it will be a much nicer experience for people knowing that they are going to speak to someone soon. ### 12. Happy to speak with the customer support team....very polite & supportive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about NUACOM?** customer support & autodialer feature are good. **What do you dislike about NUACOM?** Not having the pause function at the caller end on the desktop application for autodialer **What problems is NUACOM solving and how is that benefiting you?** Autodialier ### 13. My experience with NUACOM was awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Griselda P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about NUACOM?** What i like best is that they have web access and a phone app, we are just getting started using this so a lot more to discover. **What do you dislike about NUACOM?** What i like least is that the price is a little on the higher side. **What problems is NUACOM solving and how is that benefiting you?** We are still on the onboarding phase with Nuacom, but so far what will be beneficial to us is the reports for the calls coming in/out and how long our agent is taking to answer calls and with the calls. ### 14. Great and quick implementation & clear onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about NUACOM?** As title says, it was a quick and easy implementation process and the product covers all customer needs. **What do you dislike about NUACOM?** No downsides as of yet to be found with the product. **What problems is NUACOM solving and how is that benefiting you?** Missing calls when nobody is on-site due to hospitality business hours, NUACOM allows for voicemails to be sent to our email so no customer or booking is lost. ### 15. I've been really happy with Nuacom so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Eavanna B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about NUACOM?** It’s made communication smoother and more professional for my business — highly recommend for anyone looking for a solid VoIP system. **What do you dislike about NUACOM?** Nothing so far I am happy with the system. **What problems is NUACOM solving and how is that benefiting you?** It’s made communication smoother and more professional for my business. ### 16. Responsive, open and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about NUACOM?** Number of options available. Easy set up **What do you dislike about NUACOM?** Nothing yet will need to use it further but looks user friendly **What problems is NUACOM solving and how is that benefiting you?** Free up my time and allow calls to be answered by other staff as required ### 17. Easy, efficient and very helpful service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about NUACOM?** Clear and concise explanation of the product and options. Efficient and very friendly customer service. **What do you dislike about NUACOM?** Nothing negative to report about NUACOM! **What problems is NUACOM solving and how is that benefiting you?** Streamlining office communications via new phone systems, call recording and voicemail ### 18. Process was made as easy as possible. **Rating:** 4.0/5.0 stars **Reviewed by:** Sinead M. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about NUACOM?** Straight forward to deal with. Nothing seemed to be an issue, all problems solvable. **What do you dislike about NUACOM?** We are new to Nuacom and have had no issues so far. **What problems is NUACOM solving and how is that benefiting you?** Simplifying our phone system. ### 19. Pleasant and efficent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about NUACOM?** It was easy and everything was done for me **What do you dislike about NUACOM?** nothing to dislike as everything was done for me **What problems is NUACOM solving and how is that benefiting you?** connecting new account and phones ### 20. Fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about NUACOM?** Nuacom have a no fuss system and the customer support is fantastic. Always available if any issues arise or any changes need to be made to the system. **What do you dislike about NUACOM?** We have been working with Nuacom for some time and can't say there is anything we dislike or there is no negative feedback to provide, from our experiences. **What problems is NUACOM solving and how is that benefiting you?** An all in one phone system. Nuacom is supporting our business requirements. ### 21. Amazing, software looks amazing and Vaibhav was great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about NUACOM?** Everything just seems so simple to do with so many features **What do you dislike about NUACOM?** Nothing yet but we have only just installed today **What problems is NUACOM solving and how is that benefiting you?** To take incoming calls for potential new clients ### 22. New user - impressed with what I've seen so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about NUACOM?** In the interests of transparency, our company (and myself) are new users of the system - we signed up after it came highly recommended from one of our business contacts. The initial training was conveyed in a straightforward manner and the user interface is easy to understand. **What do you dislike about NUACOM?** Nothing so far...so hopefully this continues as we fully get to grips with all the functionality **What problems is NUACOM solving and how is that benefiting you?** We have a hybrid working system - we have an office location, but it is only occupied 1 or 2 days a week and - my colleagues lives 200 miles away, so having a phone system that we can access from anywhere, via laptop and/or mobile is perfect for our needs., ### 23. Switched over to Nuacom without any issues. Quick and easy setup and great onboarding call **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about NUACOM?** The setup was quick and easy. The onboarding call was great to get used to the system and ensure we were ready to go. **What do you dislike about NUACOM?** There is nothing at this point in time that I dislike **What problems is NUACOM solving and how is that benefiting you?** It is an online platform which suits our work from home model. It makes making and receiving calls easier as we can transfer calls between agents compared to our old service provider. We can record calls and listen back if required which we did not have previously ### 24. NUACOM exceeded my expectations with its user-friendly interface and top-notch customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about NUACOM?** NUACOM offers an intuitive and reliable platform that makes communication seamless and efficient. The wide range of features, including call management, analytics, and integrations, are incredibly useful and enhance productivity. The customer support team is responsive and knowledgeable, ensuring any issues are quickly resolved, which greatly improves the overall experience. **What do you dislike about NUACOM?** Nothing to review at this time as we have had no bad experiences at this time **What problems is NUACOM solving and how is that benefiting you?** NUACOM is solving several key communication challenges, such as managing multiple lines, ensuring reliable call quality, and providing detailed analytics for call performance. This has benefited me by streamlining communication processes, reducing missed calls, and improving customer interactions. The ability to integrate with other business tools also saves time and increases efficiency, allowing me to focus on more important tasks rather than managing communication issues. Overall, NUACOM enhances productivity and ensures that communication with clients and team members is smooth and effective. ### 25. We highly recommend Nuacom for their excellent support and an easy-to-use system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about NUACOM?** We recently switched our telephone system to Nuacom. From the beginning, their customer support has been excellent. They guided us through the entire setup process with clear, timely communication, making the transition seamless and stress-free. With help and guidance from Nuacom's Sarah with the application process and Vaibhav from the onboarding team we were able to get everything up and running quickly. The interface is intuitive which has made managing calls much easier for our small team. It has many useful features that we are sure will improve our day-to-day operations, from call forwarding to voicemail management. These tools will help us to stay better connected with our customers. **What do you dislike about NUACOM?** At this early stage of using the Nuacom system, we haven’t encountered any issues or drawbacks. **What problems is NUACOM solving and how is that benefiting you?** Call management and recording ### 26. NUACOM - Professional & thorough **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about NUACOM?** I am a new business customer to NUACOM. I have found NUACOM's products to be well thought through. NUACOM is well resourced, their cloud tech is functionally rich and the assistance I received to get my business onboarded to their cloud VOIP system was excellent. Of the VOIP providers I have had experianced, I have no hesitation in recommending NUACOM to enterprise organisations, corporates and small businesses alike. **What do you dislike about NUACOM?** NUACOM's product pricing is a little higher that its competitors BUT having taken the journey to commit to NUACOM corporate VOIP, I understand why. Comparing NUACOM to its perceived competitors is like comparing apples with oranges. Customer support, onboarding assistance and functionally rich technology far exceed others I have reviewed. **What problems is NUACOM solving and how is that benefiting you?** Simplifying VOIP management. ### 27. Great product with solid support **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | cvo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about NUACOM?** The dashboard is incredibly intuitive, making it easy for anyone to navigate. It also boasts a variety of impressive and powerful features that enhance functionality and improve the overall user experience! **What do you dislike about NUACOM?** I can't think of anything at the moment. **What problems is NUACOM solving and how is that benefiting you?** It allows us to easily connect calls to our whole team, no matter where they are in the world. ### 28. A VOIP system that knows what it's trying to do. **Rating:** 5.0/5.0 stars **Reviewed by:** Caolán F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about NUACOM?** After moving around the VOIP & telephone market for a number of years it's great to come back to Nuacom. The team are amazing, support is right there with you and training is readily available. The Portal is clean, clear and intuative; everything is where I expect it to be, and it all works. The set up and implementation is straightforward and fast. It links in and compliments existing systems with loads of features that improve our analytics and mean that we use Nuacom daily to suport us in our business. **What do you dislike about NUACOM?** Take the time to get flat on your requirements; understand what is required and be clear that you have the right package for you. I signed up without adequate facilities for calling mobile phones. (HOWEVER - Again the team at Nuacom have been first rate at getting me sorted out and fixed up with exactly what I need) **What problems is NUACOM solving and how is that benefiting you?** We have a clear, clean and manageable line of communication with a customer base, which as a seasonal business makes life so much easier. ### 29. Seamless Migration and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew V. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about NUACOM?** We moved to Nuacom after issues with a previous provider. Within a week of our first enquiry we were fully set up. We are a busy solicitors office which depends on client contact and phone service. We couldn't recommend Nuacom highly enough. Andy **What do you dislike about NUACOM?** Nothing to date! We hope that the present service continues **What problems is NUACOM solving and how is that benefiting you?** Our communication to clients is now crystal clear and efficient ### 30. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mantas P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about NUACOM?** What I like best about NUACOM is their exceptional customer service and efficiency. Vaibhav was incredibly helpful and set everything up very quickly. The entire process was smooth, and he made sure we were up and running without any hassle. Highly recommend! **What do you dislike about NUACOM?** There is absolutely nothing to dislike about NUACOM. The service has been excellent, and everything was set up quickly and efficiently. Highly satisfied! **What problems is NUACOM solving and how is that benefiting you?** NUACOM solved the issue of transferring my phone numbers from another provider seamlessly. ### 31. Easy onboarding and very easy to use softphone mobile app for calls. **Rating:** 5.0/5.0 stars **Reviewed by:** JamJo M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about NUACOM?** I really like the softphone mobile app and its ease of use and quality of call. Far better than what we used with a previous supplier. **What do you dislike about NUACOM?** Not much really. All the features I require are there for now. **What problems is NUACOM solving and how is that benefiting you?** Our business has remote employees and NUACOM allows easy access for members of the team to make calls and receive calls via their softphone mobile app. ### 32. AMAZING TRAINING **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about NUACOM?** Extremely helpful and well explained training. **What do you dislike about NUACOM?** We did fall off the radar as we had been confused about filling in forms. **What problems is NUACOM solving and how is that benefiting you?** It reduces the need for company phone as we can work through an app ### 33. Very promising onboarding session with Vaibhav & helped greatly to simplify experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about NUACOM?** Easy to use system that ticks all the boxes. Looks like implementation will be a smooth process. **What do you dislike about NUACOM?** So far so good, there is nothing popping up. **What problems is NUACOM solving and how is that benefiting you?** Hopefully cause less issues than our current outgoing system. ### 34. Very informative and detailed **Rating:** 4.0/5.0 stars **Reviewed by:** Wayne B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about NUACOM?** Swift actions and easy to understand, Customer support, Ease if use **What do you dislike about NUACOM?** I don't like the format to listen to voicemails - it takes far too long **What problems is NUACOM solving and how is that benefiting you?** Monitor staff performance ### 35. Excellent service, great product and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Solicitor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about NUACOM?** Very easy to install the phone system. Customer support was very good for onboarding, i haven't needed it since as the product is easy to use and navigate around. It integrates very will with my case management system allowing me to call clietns with a single click. **What do you dislike about NUACOM?** The fact that there is a 2 user miminum requirement. **What problems is NUACOM solving and how is that benefiting you?** I moved from another provider who was leaving the market. Nuacom appears to be a better system and with less technical issues so far. ### 36. 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about NUACOM?** We at Ecovolt have had an excellent experience with NUACOM. The team was incredibly supportive, helping us smoothly transition from our previous provider. They provided instant assistance whenever needed and were very patient throughout the entire process. Special thanks to Mark for going above and beyond to ensure everything went perfectly. Their VoIP solutions are top-notch and have greatly improved our communication efficiency. We highly recommend NUACOM to any business looking for a reliable and customer-focused communication solution! **What do you dislike about NUACOM?** There's nothing that we would dislike. We like Nuacom. **What problems is NUACOM solving and how is that benefiting you?** We are using this for our business to track calls etc. ### 37. Very efficient and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about NUACOM?** Ease of use and quick set up was really helpful for us **What do you dislike about NUACOM?** Nothing so far, we have not used the system enough to have dislikes **What problems is NUACOM solving and how is that benefiting you?** We need a way to answer our landline via mobile and desktop ### 38. very pleasant experience as the representative was very helpful and explained everything very well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about NUACOM?** The representative setting up the phones was very helpful and left no questions unanswered. **What do you dislike about NUACOM?** There were no downsides i experienced while setting up the phones. **What problems is NUACOM solving and how is that benefiting you?** we had no problem just wanted to switch to a different provider. ### 39. Very straight forward **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | managing director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about NUACOM?** How helpful all of the team are and was easy to upgradde the handsets **What do you dislike about NUACOM?** It is pricey once you go beyond one exension **What problems is NUACOM solving and how is that benefiting you?** ease of allowing people working from home and also oversght of calls ### 40. Setting up the Phone and mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about NUACOM?** the simplicity of changing over to them. and the voice messages transcribed to email **What do you dislike about NUACOM?** A lot of features to go through, will take a while to use its full capacity **What problems is NUACOM solving and how is that benefiting you?** able to have a voicemail service that can be accessed by every one ### 41. New ccusatomer, great customer service so far **Rating:** 5.0/5.0 stars **Reviewed by:** Rory G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about NUACOM?** Dealing with the sales team and the onboarding team has been really efficient and everyone has been very helpful. The admin software is really easy to use and the desktop app is just great. **What do you dislike about NUACOM?** Nothing, all great so far. Wer are very happy. **What problems is NUACOM solving and how is that benefiting you?** Much easier set-up interface then our old supplier ### 42. Very good so far **Rating:** 5.0/5.0 stars **Reviewed by:** Miles S. | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2024 **What do you like best about NUACOM?** Mobile phone app and simplicity of service **What do you dislike about NUACOM?** Mobile phone app uses more battery on mobile phone **What problems is NUACOM solving and how is that benefiting you?** Remote working. It allows people to work freely from home or office in any country. ### 43. Brilliant and smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil Q. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about NUACOM?** NUACOM have been more than helpful and we've had a smooth onboarding experience so far. **What do you dislike about NUACOM?** Nothing to complain about so far as the team has been brillaint **What problems is NUACOM solving and how is that benefiting you?** NUACOM is giving my business an official phone number which makes it look more professional ### 44. Great onboarding experience and brilliant service **Rating:** 5.0/5.0 stars **Reviewed by:** Susan N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about NUACOM?** NUACOM provides excellent support, reliable call quality, and flexible solutions that grow with your business. With features like call analytics, CRM integration, and automated routing, helps deliver better customer service. **What do you dislike about NUACOM?** I can't think of anything at the moment. **What problems is NUACOM solving and how is that benefiting you?** It provides a professional front face, ensuring that your company’s communication with clients and partners is polished and reliable. ### 45. Staff were very helpful and efficient. setup was easy and straightforward. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about NUACOM?** What i liked best about NUACOM was just how easy they made the switching process. **What do you dislike about NUACOM?** I didnt dislike anything as they made everything very easy. **What problems is NUACOM solving and how is that benefiting you?** Nuacom provide a way in which we can edit our phone system through a browser based app, which has been very beneficial to our buisness ### 46. It was fast forward and easy to understand, their staff are highly trained in what they are doing. **Rating:** 5.0/5.0 stars **Reviewed by:** salman K. | Sr. Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about NUACOM?** Customer Services and after sale services **What do you dislike about NUACOM?** I am happy with the service and free hardware provided. The quality of phone call and hardware is great. **What problems is NUACOM solving and how is that benefiting you?** The best thing about NUACOM system and solutions is the call waiting and welcome notes. they are super easy to setup. ### 47. Really positive experience. **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about NUACOM?** The technical support made the transition from our previous provider to NUACOM very easy. I was also impressed by the number of features compared to our previous provider. The NUACOM team responds very quickly to emails. **What do you dislike about NUACOM?** I haven't been using it long enough to have found faults and hopefully wont find any. **What problems is NUACOM solving and how is that benefiting you?** Nuacom allows our business to take calls anywhere through VOIP. It's so easy to switch between physical handsets, mobile apps, and desktop apps. ### 48. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Head of Leasing and Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about NUACOM?** Our company decided to go with NUACOM on Thursday and we were set up by Friday morning with all paperword complete and numbers ported from previous carrier. Support team was very helpful and could not do any more for our transition. **What do you dislike about NUACOM?** Never heard of NUACOM before our previous carrier was leaving the market. Difficult to find online **What problems is NUACOM solving and how is that benefiting you?** Easy to switch from one carrier to another ### 49. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Shayne K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about NUACOM?** After our last company decided to leave the market, I began my search for a replacement. Nuacom was my first call and after speaking with the agent there was no hesitation is moving forward and confirming my order. Evey detail I needed was explained and within 15 minutes my process was underway. The customer service and support is excellent. I opted for the new phones from Nuacom and they are excellent quality. I now have a better service and more features than before at much better prices. **What do you dislike about NUACOM?** I cant find any downside. My porting took a little long than expected but that was not the fault of Nuacome as my previous compnay had locked my service. **What problems is NUACOM solving and how is that benefiting you?** Option menu for callers, call bouncing for unanswered phones and easy to set up ### 50. It seems a great system, Vaibhav was very helpful once we got chatting together **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne T. | Owner of business, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about NUACOM?** The fact that you cannot miss calls, .i.e they keep them flagged until you return the call and also the call recording for staff training **What do you dislike about NUACOM?** Getting set up took a few calls but once that was done I hope all will be fine **What problems is NUACOM solving and how is that benefiting you?** Call recording for staff training and flagging non returned calls ## NUACOM Discussions - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) - [How was your onboarding and number porting experience with NUACOM?](https://www.g2.com/discussions/how-was-your-onboarding-and-number-porting-experience-with-nuacom) - 1 upvote - [View NUACOM pricing details and edition comparison](https://www.g2.com/products/nuacom/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+13%3A51%3A07+-0500&secure%5Bsession_id%5D=e59cefa7-f543-496b-880f-ce75478d74ff&secure%5Btoken%5D=31eff5b39577487316154f9e6f5c74830858f964016881cdf692b3f0b7815bbe&format=llm_user) ## NUACOM Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AdRoll](https://www.g2.com/products/adroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [ezServiceHUB](https://www.g2.com/products/ezservicehub/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Kayako](https://www.g2.com/products/kayako/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Mailjet](https://www.g2.com/products/mailjet/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Odoo](https://www.g2.com/products/odoo-odoo/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) - [Overloop.ai](https://www.g2.com/products/overloop-ai/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sendloop](https://www.g2.com/products/sendloop/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## NUACOM Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top NUACOM Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,600 reviews)