Noom Reviews & Product Details

App is easy to use and track food and caloric intake. It works, slow and steady wins the race Review collected by and hosted on G2.com.

Expensive, sometimes I wish the app was better at easing data entry. Doesn't have a functional website so must do everything from my phone Review collected by and hosted on G2.com.

I have struggled with my body image and health since I was very young, including having a gym membership at only 13. I ate only grapefruit and lettuce and thought I was very healthy and fit until I almost shut down my metabolism/thyroid. At 15, I was on medication for hypothyroidism. I struggled with eating and diets throughout my life. I became diabetic (type 2) and disliked my body. I tried Noom, and I really did wake up, put my pants on, and notice a significant fit that surprised me. How was this happening? Noom worked as long as I put the daily footwork in to change my habits and work on my goals. Review collected by and hosted on G2.com.

The only downside to using Noom was that when I became inundated with life obstacles and stresses, I missed helpful daily practices in the app and wanted it to pause for a moment while I got back on track and caught up. Still, the app keeps going day after day, and I just let it go and then canceled my subscription. I tried it again. The same thing happened. I'd be scrolling backward to try to catch up and then rush through and not put all of my focus into consciously working on the daily readings, goals, and activities. I was trying to complete each day I missed to catch up. I once again canceled the subscription. It would be great if there were a way to pause for a moment to deal with obstacles such as sudden family deaths, accidents, job loss, etc. Or another module to work with sudden life obstacles. But it never stops or pauses, and the river keeps flowing, and I can't keep up with it, so I cancel and give up. I understand working on the daily tasks is supposed to teach me to continue through life obstacles; however, some obstacles do completely derail, and they should implement something to address that. Review collected by and hosted on G2.com.

The color orange in the UI? That's the only redeeming quality I can see Review collected by and hosted on G2.com.

The support is terrible:

Different reps telling me completely different things, disconnecting on me, saying that I will be contacted by specialists within hours and then not hearing for days. One rep told me that they were easily able to help me by looking at my chat history, the next one said that that wasn't possible, the rep after that said that they had to look into my cancellation before acting on it, the one after that was able to easily take care of it in less than a minute on the chat (thanks Andrea) so obviously they are not all trained with the same information and ability to service a customer.

Before signing up they put you through a series of questions. In this case prior to paying it said that I could reach my goal in 6 months based on those questions. Once I actually paid and signed up that timeline mysteriously turned into 1 year.

I was told a coach would clarify and...::crickets:: no coach. When I asked why I hadn't heard in days they said "Sorry lots of tickets" well then prioritize better and DON'T SET TIME EXPECTATIONS IF YOU ARE BUSY. That's support 101. Review collected by and hosted on G2.com.

This app is great for accountability. You're assigned a goal coach that checks in with you. You also have daily tasks and fun little quizzes to complete that give you insight into your goals. Review collected by and hosted on G2.com.

Meal logging is challenging due to the system they have in place (Red=poor choice, Yellow, and Green=good choice). This works well if you eat pre-packaged foods that fall into one of the categories. Otherwise, if you log your ingredients separately, you're more likely to end up with a bunch of Red items on your food log. I wound up cancelling due to outside circumstances, and I appreciated that the cancelleation process was straight-forward and quick (they don't make you jump through hoops to quit). Review collected by and hosted on G2.com.