NinjaOne is our go-to platform for managed and co-managed IT.

We use NinjaOne across the board — for fully-managed, co-managed, and even self-managed customer environments. It's central to how we handle steady-state operations, security posture management, OS and third-party patching, automation, and integrated ticketing.

The interface is clean and easy to navigate, which makes it ideal for both our internal engineers and customers we support in a co-managed model. Automation and scripting are rock-solid, and the platform integrates well with the rest of our stack.

Security and alerting are proactive and reliable, which helps us stay ahead of issues before they hit production. NinjaOne has helped us streamline operations, reduce overhead, and scale our service delivery efficiently.

Support has consistently exceeded expectations — not only in resolving issues quickly and effectively, but also in escalating to engineering when needed. We've seen rapid turnaround on tickets that require deeper technical insight, and the feedback loop has been excellent. The responsiveness and technical depth of the support team is a major differentiator.

New features continue to roll out regularly, enhancing functionality without adding complexity. Combine that with an unbeatable price point, and NinjaOne continues to deliver exceptional value as a cornerstone of our operations.

As we have moved forward with NinjaOne SKUs over time, it just becomes more and more valuable as one of our core offerings. NinjaOne has done a FANTASTIC job of working towards a "single pane of glass" for many of the offerings, tying things together really well. We have grown our SaaS offerings wildly in the last few years, and that wouldn't be possible without our partnership with NinjaOne. Review collected by and hosted on G2.com.

Reporting continues to be the weakest area of the platform. While the built-in reports offer basic visibility, they still lack the depth and flexibility needed for more advanced use cases. There's limited ability to drill down into data, filter by asset, site, or tag, or generate audience-specific reports that speak to both technical and non-technical stakeholders.

Unfortunately, this aspect has seen little improvement over time. While NinjaOne does provide an open API, leveraging it effectively requires development resources and a level of API fluency that smaller teams may not have. For organizations without in-house scripting or development expertise, producing custom reports that meet customer expectations is difficult and time-consuming.

I strongly encourage the NinjaOne team to take a deeper look at this area. Enhanced native reporting capabilities — including ad hoc report builders, more granular filters, dynamic visualizations, and templating for different audiences — would go a long way in making the platform more self-sufficient for IT teams of all sizes. As it stands, reporting remains the most significant gap in an otherwise strong and rapidly evolving platform. Review collected by and hosted on G2.com.

NinjaOne has updated and now has the ability to remote support Linux, I haven't tested it yet but I am glad to see the feature starting to be rolled out for more linux support. Also as mentioned before the new NinjaOne Connect which I am hoping to try out but will helpful in some instances. Review collected by and hosted on G2.com.

make a custom device list/filter from an excel upload, we sometimes need to run a script on a certain set of computers that we have as a list in excel. Review collected by and hosted on G2.com.

NinjaOne has been a great fit for managing IT across our multi-site senior living organization, covering roughly 50 communities spread across six states. The UI is clean and intuitive, making it easy to jump between devices, run scripts, and check status without a steep learning curve. Integrations are a real strength. We've built out custom PowerShell and Bash scripts to track endpoint protection status via device custom fields, and the API/scripting flexibility has saved us countless hours compared to manual checks. Performance has been consistently reliable, even managing devices across dozens of remote locations and mixed environments (Windows, Mac, and a growing MDM fleet including kiosk iPads). From a pricing and ROI standpoint, combining RMM and MDM in one platform has simplified our tech stack and cut down on tool sprawl, which has real value for a lean IT team supporting this many sites. Support and onboarding have been responsive whenever we've needed help troubleshooting edge cases. On the AI/intelligence side, the automation capabilities are useful for cutting down repetitive work, though there's still room for growth in that area. Overall, NinjaOne has become a core part of how we keep our IT infrastructure running smoothly at scale. Review collected by and hosted on G2.com.

The MDM is limited compared to our previous MDM provider. Lacks some products and features we were used to and miss. Review collected by and hosted on G2.com.

NinjaOne is incredibly versatile and easy to setup & use. It also gives us the piece of mind in knowing that we have all the tools we need to support our endpoints. The script library, patching, and remote assistance tools all perform great, and their customer support is also top-notch. The built-in integrations with SSO and other products like DUO are super convenient and easy to setup. The FedRAMP version was also surprisingly affordable compared to some of the other products we looked at. Would definitely recommend to anyone in the market for a solution like NinjaOne. Review collected by and hosted on G2.com.

The differences between the FedRAMP version and the regular version of NinjaOne has caused some confusion in the past when looking at documentation, but that also goes with the territory for all FedRAMP products, and no one is immune to it. After pointing out those shortcomings, NinjaOne has done a great job of addressing the issue and taking steps to correct it. I have no outstanding complaints regarding the product at this time. Review collected by and hosted on G2.com.

NinjaOne has been an excellent remote monitoring and management solution for our IT operations. The platform is intuitive, easy to deploy, and provides a centralized view of all our endpoints, making day-to-day administration much more efficient.

One of the biggest advantages is the simplicity of managing devices at scale. Remote access, patch management, software deployment, and monitoring are all integrated into a single interface, which significantly reduces the need to switch between multiple tools. The automation capabilities have helped us streamline repetitive tasks and improve response times for routine maintenance. Review collected by and hosted on G2.com.

The latest update to the remote agent didn't auto-update. Connecting to a remote machine gave a version mismatch and required I download and install the new version. Not a huge complaint, but it would've been nice to have it already updated and ready for me to get to work.

While the built-in reports are useful and cover most common needs, creating highly customized reports can sometimes require extra effort and isn't as flexible as some platforms Review collected by and hosted on G2.com.

The most modern RMM I've used to date. The dashboard helps me see where I should focus our efforts on improving our managed fleet and it incorporates MDM functionality and integrates extremely well with our PSA and other tools. Our customers also tell us that their remote access is faster than our old tool.

Support has been good and they are accessible by the greater MSP community. They listen to feedback and develop new features and fixes quickly. Pricing is about the same as other RMM tools.

We're not leveraging the AI very much at this time. Largely because we recently onboarded and we're not fully settled into the core functionality and dialing in all our integrations, workflows, and reporting. I'm looking forward to working more in this area in the coming months. Review collected by and hosted on G2.com.

I've run into a few minor roadblocks with very niche and specific things I was trying to accomplish that weren't directly supported in the platform. I was able to develop work arounds with assistance from support and the community. I'd like to see some additional focus on the inventory tracking module and vulnerability and patching modules. Our patching success rate is lower than I would have expected and the vulnerability and inventory tracking modules are still new and lacking in functionality. Review collected by and hosted on G2.com.

The most valuable features in Ninja One is the ability to use scripts. In my case I was able to upgrade a multi store client to the new version of the software over 60 stores all in 1 night by myself with the click on one button. (I used tasks which can group scripts together to accomplish complex tasks) Of course I had to write and test the scripts but Ninja one gave me the ability to do this. I loaded a VM on the old version, downloaded the updates applied the patch. validated that the patch worked (validating version numbers and writing to a Ninjaone field) if the patch failed it alerted me due to the condition not being met IE:version number=2.4.1.896. Review collected by and hosted on G2.com.

There are not many downsides but if I have to be critical, sometimes filters are a little finicky, and logging is great but I if I have a script that monitors for a specific condition every 1 minute my activity logs are FULL of this job. I can export the report out and filter it but it is a lot of "noise" it would be nice to have an activity rule LOG ONLY IN AN EXCEPTION IE:Fail log and allert if the monitor worked and did not find anything dont log. Review collected by and hosted on G2.com.

I like that I can look up and see all device updates, including who installed applications and when they were installed. I also like that Ninja is very easy to use and can do a lot, so I don’t have to rely on multiple tools. I rarely run into issues with Ninja not working, and if I do, they’re usually easy to resolve. Another thing I appreciate is that when I search for a device, it also shows devices with similar names, which is helpful when I accidentally mistype or misspell something. Review collected by and hosted on G2.com.

The thing I dislike most about ninja is when I have to create an invite to be able to access a device remotely. It's a lot to type but I don't really see a way around it, and I don't see it as a big deal Review collected by and hosted on G2.com.

NinjaOne has become the central platform our IT team relies on to support every user and device we manage. It provides a solid foundation for our day-to-day operations and keeps the tools we use most within a single, easy-to-manage interface.

Their support team is consistently excellent to work with. They're knowledgeable, responsive, and focused on resolving issues quickly, making them a true partner rather than just a software vendor.

The platform also integrates well with other solutions we use, including SentinelOne and Ninja Backup for Microsoft 365, allowing us to manage security and backup services more efficiently from a unified ecosystem.

Perhaps most importantly, NinjaOne listens to its customers. They take feedback seriously, continue investing in improvements that matter, and have built a reputation for treating their customers well. Review collected by and hosted on G2.com.

While I've had a very positive experience with NinjaOne overall, there are a few areas where I'd like to see improvements.

One is vulnerability management. I'd like to see a smoother workflow that makes it easier to review and remediate the highest-priority vulnerabilities in a structured way. It can sometimes feel like there's a disconnect between identifying the issues that matter most and taking action on them efficiently.

I'd also like to see better coordination between automation scripts. When multiple scripts are configured to run at user logon, they can occasionally compete with one another or create unnecessary delays. More control over script sequencing or dependencies would help make automation more predictable.

Overall, these are workflow improvements rather than major shortcomings. NinjaOne has shown that it listens to customer feedback, so I'm optimistic these areas will continue to improve over time. Review collected by and hosted on G2.com.

We've been using NinjaOne now for a few years, and we continue to be impressed by the innovated functionality added to the platform - The ease of use has always been a big plus to us, as are the many integrations and ease of scripting. Most recently, we have migrated our cloud backup to Ninja Backup and the amount of time we have saved in chasing down problems with backup schedules has been significant - it simply works - and restores! Oh sweet Jesus, it can't get any simpler than this. Such an improvement over our previous platform of choice. We've also added MDM to our Ninja portfolio - and we are finally able to get meaningful management of Mac OS under control as well as iOS and Android platforms. I am confident that we will definitely be sticking with Ninja for years to come. Review collected by and hosted on G2.com.

That we didn't make the decision to migrate over to NinjaOne sooner? - update for 2026 - this still holds true! Review collected by and hosted on G2.com.