What I like most about NextGen Healthcare EHR is how easy it makes managing patient information and everyday tasks. Everything is organized in one place, which makes it simpler to find records, update details, and stay on top of patient visits. Review collected by and hosted on G2.com.

I haven't come across any major issues so far. Some features may take a little time to understand initially, but once you get familiar with the system, things become easier to manage. Review collected by and hosted on G2.com.

That it's customizable. The syncing of applications. I find it easy to navigate and understand how to use it. Review collected by and hosted on G2.com.

The report options feel inconsistent across the different applications, since each one offers different report types. For example, I find the EPM reports to be the best and the easiest to work with, while the EHR reports are different, harder to pull, and don’t always let me retrieve the data I need. Overall, the documenting process can also feel too “clicky” at times, with a lot of extra steps just to add the correct information or make sure we are hitting our reporting needs. Review collected by and hosted on G2.com.

I like the robust reporting and all the functionality that NextGen Healthcare EHR offers. The reporting functionality is very robust when we go into the report center for all of our practices. Another part I find valuable is the ability to submit claims, track claims, and auto-post payments. We us the patient ledger and payment history a lot to track balances in NextGen. I also appreciate how they did a great job walking us through the steps, making the initial setup pretty easy. Review collected by and hosted on G2.com.

Some of the settings and provider setup/ practice setup are a little bit cumbersome and difficult to understand on the back end. The Admin tab can be a little overwhelming. You need a little more training to know where to start. ERA enrollments have changed over the years, so sometimes those can get a little more confusing. They use Waystar and once you get the training then it goes well. Review collected by and hosted on G2.com.

One of the most compelling aspects of NextGen is its commitment to innovation, particularly its AI capabilities. The Ambient Assist technology is truly a game changer, significantly enhancing efficiency and user experience. Additionally, the annual User Group Meeting offers valuable insights and meaningful opportunities to learn about upcoming developments and future direction. Another standout benefit is how seamlessly new functionalities can be integrated into our practice, including interface connections and reporting capabilities. Review collected by and hosted on G2.com.

A potential downside is the cost, as it can be quite expensive. Additionally, some providers within our practice have noted that it is less user-friendly compared to other EHR systems they have used in their private practices. Review collected by and hosted on G2.com.

I really appreciate how NextGen Healthcare EHR has evolved to better support FQHCs like ours, especially in the last few years. The NG8 upgrade was much more seamless and user-friendly, making workflows faster for both providers and front office staff. The integrated system has helped us reduce accounts receivable, streamline payment processing, and improve reporting accuracy, which is critical for our compliance and quality management. The dedicated support team during upgrades and the ability to customize reporting for our risk management and quality programs have been invaluable. Review collected by and hosted on G2.com.

There was a period about five years ago when support and system cohesion were frustrating, and we seriously considered other options. Some past upgrades (like NG6) were difficult and stressful. It’s never totally seamless, and upgrades always come with some stress, but things have improved. There are also ongoing challenges with getting our patient population to adopt digital features beyond paper statements, and sometimes implementing new tools takes longer than hoped. Review collected by and hosted on G2.com.

It is relatively easy to use. It does a good job at helping both offices operate on the same system, which in turn allows us to be a fully integrated care model. Review collected by and hosted on G2.com.

The updates & system crashes without a timely resolution. For the price point we feel as though it should run a bit more smoothly. Support has been helpful, although when the system goes down no one in support seems to have answers or a fix it solution. We tried the AI features, but my providers decided that it was not for them, and we discontinued those services. Review collected by and hosted on G2.com.

The most helpful tool I believe for NextGen is that we are assigned a technical account manager to assist with system issues and performance. Also, an account manager is assigned to help with any issues that may be stalled in support. Review collected by and hosted on G2.com.

Moving most support outside the US has been a downfall in support circumstances. Review collected by and hosted on G2.com.

User-friendly and easy to navigate. I can locate items quickly, and the saved templates are really helpful. I also like the copy-forward features, which make it easier to keep things consistent. Review collected by and hosted on G2.com.

Care Guidelines: It doesn’t auto-complete a guideline. Review collected by and hosted on G2.com.

We really enjoy how customizable templates are in the EHR Review collected by and hosted on G2.com.

The reporting in both PM and EHR could be enhanced significantly. There are multiple times where we have to pul 2-3 different reports and then manually combine them to get what we want Review collected by and hosted on G2.com.

The connection HR is very customizable and has a wide variety of products Review collected by and hosted on G2.com.

Support can be a challenge at times, but overall I have a positive view of the NextGen product and organization Review collected by and hosted on G2.com.