MSP360 RMM Features
Inventory Management - Remote Monitoring & Management (RMM) (3)
Device Management
Unifies endpoint management of employee devices
Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network
ITIL Policy Compliance
Supports implementation and adherence to ITIL processes and regulations
Monitoring and Management (4)
Remote Monitoring
Monitor IT asset activity remotely from an administrator terminal.
Application Deployment
Releases applications for access on desktop or mobile devices.
Patch Management
Automates the updating of security measures on enterprise devices.
Asset Tracking
Tracks IT assets including financial and lifecycle data.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery
Service Management (3)
Remote Access
Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.
Service Management (Issue Prioritization)
Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments
Agentic AI - Remote Monitoring & Management (RMM) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




