--- title: MSP360 RMM Reviews meta\_title: 'MSP360 RMM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how MSP360 RMM works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 24 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### MSP360 RMM Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **responsive and knowledgeable customer support** of MSP360 RMM, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/msp360-rmm/reviews?filters%5Bsentiment_snippet%5D=2358251&qs=pros-and-cons#reviews) Users praise the **reliability** of MSP360 RMM, noting its strong performance and dependable customer support. [(1 mentions)](https://www.g2.com/products/msp360-rmm/reviews?filters%5Bsentiment_snippet%5D=2358268&qs=pros-and-cons#reviews) ### Top Pros or Advantages of MSP360 RMM ##### 1. Customer Support Users praise the **responsive and knowledgeable customer support** of MSP360 RMM, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/msp360-rmm/reviews?filters%5Bsentiment_snippet%5D=2358251&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support and Reliable Performance" What do you like about MSP360 RMM? Customer support is responsive, knowledgeable and friendly. The product is reliable and performs well. Setup can be a bit complex but only because of ##### 2. Reliability Users praise the **reliability** of MSP360 RMM, noting its strong performance and dependable customer support. [ See 1 mentions ](https://www.g2.com/products/msp360-rmm/reviews?filters%5Bsentiment_snippet%5D=2358268&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support and Reliable Performance" What do you like about MSP360 RMM? Customer support is responsive, knowledgeable and friendly. The product is reliable and performs well. Setup can be a bit complex but only because of ![John O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John O.") JO John O. Operations Manager Small-Business (50 or fewer emp.) 5/27/2026 "Easy-to-Use RMM with Handy Remote Access and Effortless PC Auditing" 4.5/5 What do you like best about MSP360 RMM? MSP360 RMM is so easy to use, we can see everything we need to in one place. The built in Remote Access comes in useful too. Its now easy to audit companies PC details details all from one console. Spotting and being alerted to low disk space and lack of memory is now effortless. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? Being able to customise certain things such as it will show Antvirus Status as Green with Windows Defender, would be good to set it to alert if our own Antivirus is missing but they are adding new features all the time so its something they may add Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? It used to be a manual process to check all client PCs for things like low disk space. Low memory, missing updates. To audit all client devices used to be a manual procedure too. All in a single console now, saves so much time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Teddy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teddy C.") TC Teddy C. JEFE DEL DEPARTAMENTO DE SISTEMAS Mid-Market (51-1000 emp.) 5/27/2026 "Very useful management console and centralization with MSPBACKUB" 4/5 What do you like best about MSP360 RMM? The administration console is very useful. I also value the ability to run Bash commands from PowerShell and the centralization with MSPBACKUP, which makes it easier to have everything more organized and accessible. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? That sometimes the CONNECT application cannot connect to the client endpoint or terminal Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? It brings me closer to the end customer, allows for a close support experience and centralization of computing assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Kimpe (Kim) K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimpe (Kim) K.") KK Kimpe (Kim) K. Service Owner Customer Success Small-Business (50 or fewer emp.) 5/27/2026 "MSP360 RMM: Stable, Agile, and Easy to Deploy" 4.5/5 What do you like best about MSP360 RMM? MSP360 RMM is stable and agile, and it works like a charm. It’s easy to deploy and doesn’t use many resources on the host. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? I have yet to find anything I Dislike, it just works very good. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? It helps me support and manage my MSP managed devices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/27/2026 "Easy Disk & Process Monitoring Without Remote Access" 4.5/5 What do you like best about MSP360 RMM? Allows us to see disk and process utilization without needing to remote into the computer. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? Can't think of any! We love the product and will continue to use and renew it yearly. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? Ability to push updates and programs. This allows our techs to save a lot of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/27/2026 "Affordable Pricing That’s a Big Win for Small MSPs" 4.5/5 What do you like best about MSP360 RMM? Low pricing, really helps me as a small MSP Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? I didn't get the API working for now. Hope to see this fixed soon Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? I now have a much better view of my clients endpoints and react proactive to issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 11/21/2025 "Outstanding Support and Reliable Performance" 4.5/5 What do you like best about MSP360 RMM? Customer support is responsive, knowledgeable and friendly. The product is reliable and performs well. Setup can be a bit complex but only because of the number options available. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? I can't think of anything at the moment. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? MSP360 provides a comprehensive backup solution for our small business. Reliable cloud and local backups for server, office workstations and remote sites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SS Seamus S. IT Consultant Small-Business (50 or fewer emp.) 8/13/2024 "No-nonsense design and straight to the point dashboard" 4/5 What do you like best about MSP360 RMM? I like the clean, no-nonsense design to the MSP360 platform. Finding and endpoint or a company is very easy to achieve and drilling further into any asset is quick and efficient for gathering further information on harware or software etc. Committing to an remote session is just a button click away, allowing for either Web or App based connections. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? The RMM tool could do with more scripting support or background file transfers as available on other platforms. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? Allows me to provide 24/7 monitoring and management of client assets, and the associate app on my iPhone is a great addition for alerts to any issues that may crop up or if I need any information on an endpoint on the fly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/4/2024 "Great Product for managment of your resources" 4/5 What do you like best about MSP360 RMM? The interface and the detailed view of the resources. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? MSP360 RMM can be a little sluggish to load. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? This tool gives me a centralized location for me to monitor all the resources and correct any problems that may arise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PL Paul L. Small-Business (50 or fewer emp.) 7/20/2023 "Solid RMM" 4/5 What do you like best about MSP360 RMM? MSP360 has RMM, remote connection and scripting baked into the platform by default, and the fee structure is based on a per admin rather than per device, which makes it affordable to manage a lot of endpoints. The included remote connect utitlity works in browser which is nice, but there is a remote viewer you can install on your tech station as well. The scripting ability with Powershell is a handy feature and I like that 2FA is enforced by default when trying to connect to a machine. There is also a built in registry editor for making changes without having to remote connect to a worksation. They also have native integration with Deep Instinct (if you're interested in using it) and they have their cloud backup solution integrated into the RMM which is super handy to be able to view deivce informaiton and backup status all from one UI. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? The remote connect tool has some problems with unattended access when using the software. Never had an issue using the browser version, but it can be annoying having to access the RMM dashboard to connect to a client after hours. The RMM platform is very basic, don't expect exciting graphs and alert modules like you would have with some of the competitors. There is no integrated ticketing or PSA solution with MSP360 - this is straight up RMM with remote connect. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? Device health monitoring, Windows patch management, remote support ability with the Remote Connect software, and easy scripting acess to deploy Powershell scripts or system changed when necessary. Their backup solution is pretty solid also, and MSP360 RMM has the backup integrated with RMM so we can manage RMM and backup from one UI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JT Jim T. Small-Business (50 or fewer emp.) 7/18/2023 "MSP360 covers all my MSP Business support needs." 5/5 What do you like best about MSP360 RMM? MSP360 is easy to use and covers all my business needs. Their integrated monitoring gives a snapshot of each PC, their backup is simple to deploy and monitor and their remote access is a breeze. I can push updates to each PC as needed. They stay on top of updating their own software. I have never had an issue connecting to my portal or accessing what I need. Their support is easy to access and they respond quickly. Review collected by and hosted on G2.com. What do you dislike about MSP360 RMM? Setting up remote access for first time clients was a bit tricky the first few times I tried it, but after some advice from MSP360 support I've got the process down pat. Review collected by and hosted on G2.com. What problems is MSP360 RMM solving and how is that benefiting you? Relying on Clients to determine Product specs, updates, etc. is problematic. MSP360 RMM does it for me. Once deployed, I can monitor and push needed MS updates, see in near-real-time PC issues via their EventViewer monitor. I can easily track all client backups, see when they have failed and resolve the issue without having to physically be at the client. Their Cloudberry Backup solution is the best I've found, and it itegrates seamlessly with my Backblaze B2 and AWS storage. When there are questions or issues, controlling the client PC/Server is simple and quick. Review collected by and hosted on G2.com. 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