Compare MSP360 RMM and NinjaOne 
At a Glance
Market Segments
Small-Business (94.7% of reviews)
Mid-Market (49.1% of reviews)
Entry-Level Pricing
Free 1 Admin With One-Time Purchase
No pricing available
MSP360 RMM
Star Rating
(19)4.3 out of 5
Market Segments
Small-Business (94.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Admin With One-Time Purchase
Free Trial is available
Browse all 2 pricing plansNinjaOne
Star Rating
(4,263)4.7 out of 5
Market Segments
Mid-Market (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user experience, with many praising its wide feature set and ease of use. Users appreciate the ability to quickly generate usage reports and run scripts without needing to log onto endpoints, making it a favorite for those who value efficiency.
- Users say that while MSP360 RMM offers a reliable product with responsive customer support, the setup process can be somewhat complex due to the numerous options available. This complexity may pose a challenge for users looking for a straightforward implementation.
- According to verified reviews, NinjaOne stands out for its quick implementation and intuitive onboarding process, which users find easy to navigate. This contrasts with MSP360 RMM, where some users have noted that the initial setup can be a bit overwhelming.
- Reviewers mention that NinjaOne's performance in remote monitoring and device management is particularly strong, with high ratings in these areas. Users highlight the fast connection capabilities and the ability to manage devices seamlessly, which enhances their day-to-day operations.
- Users appreciate the clean and efficient interface of MSP360 RMM, which allows for easy navigation and quick access to detailed resource views. However, they also note that it lacks some of the advanced features that NinjaOne offers, which may limit its appeal for users seeking a more comprehensive tool.
- G2 reviewers highlight that NinjaOne's commitment to continuous improvement is evident, as users frequently mention the regular addition of new features and enhancements. This proactive approach helps maintain high user satisfaction, while MSP360 RMM, despite its solid support, may not match this level of innovation.
Pricing
Entry-Level Pricing
MSP360 RMM
Community Edition
Free
1 Admin With One-Time Purchase
Free RMM Software for MSPs
- 50 endpoints
- Centralized management
- Computer health monitoring
NinjaOne
No pricing availableFree Trial
MSP360 RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.1
15
9.0
4,041
Ease of Use
7.8
15
9.1
4,082
Ease of Setup
8.8
15
9.1
3,833
Ease of Admin
8.6
14
9.1
3,082
Quality of Support
9.2
14
9.1
3,874
Has the product been a good partner in doing business?
9.2
15
9.4
3,015
Product Direction (% positive)
8.3
14
9.7
3,920
Features by Category
Administration
Not enough data
8.2
674
Not enough data
8.8
721
Not enough data
8.3
718
Service Desk
Not enough data
8.1
713
Not enough data
7.9
665
Not enough data
7.7
641
Management
Not enough data
8.3
635
Not enough data
9.0
640
Not enough data
8.7
613
Not enough data
8.8
614
Not enough data
8.4
589
Functionality
Not enough data
7.6
638
Not enough data
8.5
624
Not enough data
8.9
666
Not enough data
9.0
683
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.0
176
Not enough data
6.8
172
Not enough data
6.9
169
Not enough data
6.8
172
Not enough data
6.7
170
Not enough data
6.8
169
Not enough data
6.8
167
Compatibility
Not enough data
8.9
363
Not enough data
8.2
304
Not enough data
8.5
326
Not enough data
8.3
288
Management
Not enough data
Feature Not Available
Not enough data
8.4
304
Not enough data
8.7
302
Not enough data
8.9
342
Not enough data
9.2
362
Compliance
Not enough data
8.8
301
Not enough data
8.4
283
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
66
Not enough data
7.3
66
Not enough data
7.7
65
Not enough data
7.4
64
Not enough data
7.3
64
Not enough data
7.5
65
Functionality
Not enough data
8.3
91
Not enough data
8.7
348
Not enough data
9.0
387
Not enough data
8.5
354
Not enough data
Feature Not Available
Compatibility
Not enough data
Feature Not Available
Not enough data
8.6
355
Not enough data
8.3
330
Management
Not enough data
8.2
333
Not enough data
8.8
339
Not enough data
8.7
335
Agentic AI - Online Backup
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Inventory Management - Remote Monitoring & Management (RMM)
8.6
12
9.4
2493
|
Verified
Not enough data
8.9
675
Not enough data
8.2
469
Monitoring and Management
8.3
13
9.4
2426
|
Verified
Feature Not Available
8.5
1937
7.3
11
8.7
2129
|
Verified
8.1
12
9.1
2435
|
Verified
Not enough data
8.5
527
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
505
Service Management
7.1
12
9.2
2316
|
Verified
Not enough data
8.1
470
Not enough data
7.6
570
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.5
522
Not enough data
7.0
468
Not enough data
7.3
478
Not enough data
6.9
457
Not enough data
6.9
455
Not enough data
7.0
463
Not enough data
7.0
458
Scope
Not enough data
8.7
425
Not enough data
8.9
451
Security
Not enough data
8.6
444
Not enough data
8.3
407
Not enough data
7.4
388
Management
Not enough data
8.9
430
Not enough data
8.7
429
Not enough data
8.7
412
Not enough data
8.7
412
Not enough data
7.8
373
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
170
Not enough data
7.1
169
Not enough data
7.3
170
Not enough data
7.2
167
Not enough data
7.0
165
Not enough data
7.2
169
Not enough data
7.2
170
Functionality
Not enough data
8.8
698
Not enough data
9.0
732
Not enough data
8.1
616
Not enough data
8.8
613
Monitoring - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
280
Management
Not enough data
8.3
571
Not enough data
8.2
585
Not enough data
7.6
538
Analytics - Network Monitoring
Not enough data
Feature Not Available
Not enough data
6.9
238
Security - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Network Performance - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
AI Automation - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring
Not enough data
9.3
570
|
Verified
Not enough data
9.2
568
|
Verified
Not enough data
8.5
510
|
Verified
Not enough data
7.2
200
Management Tools
Not enough data
8.3
503
Not enough data
8.7
514
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
98
Not enough data
7.5
96
Not enough data
7.8
95
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
9.0
1187
Not enough data
8.8
1166
Not enough data
7.7
1023
Not enough data
7.4
294
Not enough data
8.2
1068
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.5
239
Not enough data
7.2
226
Not enough data
7.4
223
Not enough data
7.1
221
Not enough data
7.1
217
Not enough data
7.1
223
Not enough data
7.1
221
Management
Not enough data
9.1
1157
Not enough data
8.7
1048
Not enough data
8.1
1007
Not enough data
8.2
1070
Administration
Not enough data
9.2
1723
Not enough data
8.7
1610
Not enough data
7.8
1419
Not enough data
9.2
1727
Not enough data
8.9
1527
Not enough data
8.8
1591
Maintenance
Not enough data
9.2
1743
Not enough data
7.7
1334
Communication
Not enough data
8.0
1430
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1301
Security
Not enough data
8.3
1354
Not enough data
8.4
1390
Device Support
Not enough data
7.6
1363
Not enough data
8.4
1464
Not enough data
8.4
1435
Performance
Not enough data
8.2
1534
Functionality
Not enough data
8.9
332
Not enough data
7.9
294
Not enough data
8.1
297
Not enough data
8.6
320
Performance
Not enough data
8.8
319
Not enough data
8.5
306
Not enough data
Feature Not Available
Not enough data
8.6
308
Agentic AI - PC Backup
Not enough data
7.2
91
Not enough data
7.2
90
Not enough data
6.9
88
Not enough data
7.1
89
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
222
Not enough data
8.4
221
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.4
224
Not enough data
8.8
237
Not enough data
8.4
226
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
66
Not enough data
7.3
69
Not enough data
7.3
67
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.9
124
Not enough data
8.2
77
Not enough data
8.1
78
Not enough data
9.1
113
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
464
Operating System
Not enough data
9.3
629
Not enough data
8.2
581
Not enough data
8.4
550
Management
Not enough data
8.7
568
Not enough data
8.4
499
Not enough data
8.4
496
Not enough data
8.3
490
Not enough data
8.5
507
Security
Not enough data
8.6
505
Not enough data
8.7
518
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.8
149
Not enough data
7.6
143
Not enough data
7.8
147
Not enough data
7.7
143
Not enough data
7.7
139
Not enough data
7.7
145
Not enough data
7.7
142
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.2
774
Platform
Not enough data
7.9
721
Not enough data
9.2
907
Not enough data
8.3
697
Not enough data
8.6
788
Not enough data
8.4
743
Security
Not enough data
8.8
807
Not enough data
9.2
911
Not enough data
7.7
689
Not enough data
8.8
750
Not enough data
8.2
704
Agentic AI - Enterprise IT Management
Not enough data
7.5
172
Not enough data
7.3
156
Not enough data
7.4
160
Not enough data
7.0
154
Not enough data
7.0
152
Not enough data
7.0
156
Not enough data
7.0
153
Categories
Categories
Shared Categories
MSP360 RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM)
Unique Categories
MSP360 RMM has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
MSP360 RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.6%
Computer & Network Security
26.3%
Medical Practice
5.3%
Electrical/Electronic Manufacturing
5.3%
Construction
5.3%
Other
5.3%
Information Technology and Services
27.0%
Computer & Network Security
13.4%
Hospital & Health Care
3.9%
Manufacturing
3.5%
Computer Software
2.8%
Other
49.4%
Discussions
MSP360 RMM has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
