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Compare MSP360 RMM and NinjaOne 
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At a Glance
Market Segments
Small-Business (94.7% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
$59.99 1 Admin Per Month
No pricing available
MSP360 RMM
Star Rating
(19)4.3 out of 5
Market Segments
Small-Business (94.7% of reviews)
Pros & Cons
Entry-Level Pricing
$59.99 1 Admin Per Month
Free Trial is available
Learn more about MSP360 RMMNinjaOne
Star Rating
(3,210)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher score compared to MSP360 RMM. Users appreciate its versatility, noting that it effectively handles tasks ranging from device management to application management, making it a reliable choice for various IT needs.
- According to verified reviews, NinjaOne's implementation process is praised for its ease and speed, with users highlighting the intuitive onboarding wizard. In contrast, some MSP360 RMM users mention that while the setup can be complex due to the numerous options available, it ultimately leads to a reliable and well-performing product.
- Users say that NinjaOne's continuous updates and features, such as AI analysis for patch management, enhance its usability and effectiveness. This is a notable advantage over MSP360 RMM, where users have expressed a desire for more streamlined features in certain areas.
- Reviewers mention that both products offer quality support, but NinjaOne stands out with a higher satisfaction rating. Users have highlighted the reliability of NinjaOne's remote screen sharing capabilities, while MSP360 RMM users appreciate the responsiveness and knowledge of their support team.
- G2 reviewers indicate that NinjaOne's user interface is not only easy to navigate but also designed for efficiency, allowing users to quickly access necessary tools. In comparison, MSP360 RMM users enjoy its clean design but have noted that it can take time to familiarize themselves with all the features available.
- According to recent feedback, NinjaOne's high ratings in areas like remote monitoring and device management reflect its strong performance in day-to-day operations. Meanwhile, MSP360 RMM, while reliable, has received lower scores in these specific functionalities, indicating room for improvement in user experience.
Pricing
Entry-Level Pricing
MSP360 RMM
MSP360 RMM
$59.99
1 Admin Per Month
Remote Monitoring and Management Solution for MSPs and IT Teams
- Unlimited endpoints
- Centralized management
- Computer health monitoring
NinjaOne
No pricing availableFree Trial
MSP360 RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.1
15
9.1
3,034
Ease of Use
7.8
15
9.1
3,068
Ease of Setup
8.8
15
9.2
2,867
Ease of Admin
8.6
14
9.2
2,747
Quality of Support
9.2
14
9.2
2,911
Has the product been a good partner in doing business?
9.2
15
9.5
2,684
Product Direction (% positive)
8.3
14
9.7
3,018
Features by Category
Administration
Not enough data
8.2
652
Not enough data
8.7
670
Not enough data
8.2
672
Service Desk
Not enough data
8.0
663
Not enough data
7.8
652
Not enough data
7.7
630
Management
Not enough data
8.3
615
Not enough data
9.0
622
Not enough data
8.7
600
Not enough data
8.8
596
Not enough data
8.4
579
Functionality
Not enough data
7.5
602
Not enough data
8.5
610
Not enough data
8.8
630
Not enough data
8.9
629
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Compatibility
Not enough data
8.8
308
Not enough data
8.1
284
Not enough data
8.3
285
Not enough data
8.2
275
Management
Not enough data
Feature Not Available
Not enough data
8.2
286
Not enough data
8.6
289
Not enough data
8.8
303
Not enough data
9.1
303
Compliance
Not enough data
8.7
282
Not enough data
8.4
275
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
336
Not enough data
8.9
352
Not enough data
8.5
340
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
345
Not enough data
8.5
335
Not enough data
8.3
326
Management
Not enough data
8.2
325
Not enough data
8.8
327
Not enough data
8.7
328
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Inventory Management - Remote Monitoring & Management (RMM)
8.6
12
9.2
1947
|
Verified
Not enough data
8.5
464
Not enough data
8.1
443
Monitoring and Management
8.3
13
9.3
1934
|
Verified
Feature Not Available
8.4
1826
7.3
11
8.6
1880
|
Verified
8.1
12
8.9
1930
|
Verified
Not enough data
8.2
448
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
438
Service Management
7.1
12
9.1
1854
|
Verified
Not enough data
8.0
433
Not enough data
7.2
424
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
464
Not enough data
7.0
461
Not enough data
7.1
455
Not enough data
6.8
450
Not enough data
6.8
451
Not enough data
6.9
447
Not enough data
6.9
444
Scope
Not enough data
8.7
411
Not enough data
8.8
420
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Functionality
Not enough data
8.8
652
Not enough data
8.9
668
Not enough data
8.0
614
Not enough data
8.7
610
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Management
Not enough data
8.2
570
Not enough data
8.2
579
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
242
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Monitoring
Not enough data
9.2
549
|
Verified
Not enough data
9.2
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
489
Not enough data
8.6
504
|
Verified
Not enough data
8.5
485
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
94
Not enough data
7.4
94
Not enough data
7.6
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
Not enough data
8.9
1122
Not enough data
8.8
1113
Not enough data
7.7
1020
Not enough data
Feature Not Available
Not enough data
8.1
1047
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
226
Not enough data
7.2
223
Not enough data
7.4
221
Not enough data
7.1
218
Not enough data
7.1
217
Not enough data
7.0
219
Not enough data
7.0
217
Management
Not enough data
9.1
1077
Not enough data
8.7
1025
Not enough data
8.1
992
Not enough data
8.1
1017
Administration
Not enough data
9.2
1548
Not enough data
8.7
1507
Not enough data
7.8
1411
Not enough data
9.1
1544
Not enough data
8.9
1471
Not enough data
8.8
1505
Maintenance
Not enough data
9.1
1535
Not enough data
7.7
1326
Communication
Not enough data
7.9
1372
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1299
Security
Not enough data
8.3
1340
Not enough data
8.4
1369
Device Support
Not enough data
7.6
1335
Not enough data
8.4
1404
Not enough data
8.4
1392
Performance
Not enough data
8.2
1460
Functionality
Not enough data
8.8
318
Not enough data
7.9
291
Not enough data
8.1
295
Not enough data
8.6
307
Performance
Not enough data
8.8
313
Not enough data
8.5
300
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.2
88
Not enough data
7.1
88
Not enough data
7.0
87
Not enough data
7.1
87
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Operations - IT Documentation
Not enough data
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.5
74
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
74
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
427
Operating System
Not enough data
9.1
473
Not enough data
8.0
465
Not enough data
8.2
451
Management
Not enough data
8.5
456
Not enough data
8.2
434
Not enough data
8.2
432
Not enough data
8.1
433
Not enough data
8.2
434
Security
Not enough data
8.5
441
Not enough data
8.5
438
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
702
Platform
Not enough data
7.8
690
Not enough data
9.0
713
Not enough data
8.2
674
Not enough data
8.4
706
Not enough data
8.2
690
Security
Not enough data
8.6
705
Not enough data
9.1
718
Not enough data
7.6
663
Not enough data
8.6
688
Not enough data
8.1
668
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Categories
Categories
Shared Categories
MSP360 RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM)
Unique Categories
MSP360 RMM has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
MSP360 RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.6%
Computer & Network Security
26.3%
Medical Practice
5.3%
Electrical/Electronic Manufacturing
5.3%
Construction
5.3%
Other
5.3%
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Discussions
MSP360 RMM has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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