--- title: MSP360 Backup Reviews meta_title: 'MSP360 Backup Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how MSP360 Backup works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-08' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # MSP360 Backup Reviews **Vendor:** MSP360 **Category:** [Server Backup Software](https://www.g2.com/categories/server-backup) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About MSP360 Backup MSP360 Managed Backup is a centralized backup platform for managed service providers and IT teams. It covers multiple clients, platforms, and workloads from a single web console - no on-premises infrastructure needed. Deploy agents remotely, configure backup plans, track job status in real time, and handle issues without site visits. The platform supports the full range of environments MSPs work with: - File-level and image-based backup for Windows, macOS, and Linux desktops and servers - Virtual machine backup for VMware (vSphere 6.0+), Hyper-V, and Proxmox - SQL Server backup and application-aware (VSS-based) backup - Local, cloud, and hybrid destinations, including NAS and network shares MSP360 Managed Backup works on a bring-your-own-storage model - connect your preferred provider and keep full control over costs and data residency. Supported storage includes Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, Google Cloud, and IDrive e2. No proprietary storage required. Security and compliance are covered at every level: - AES 256-bit encryption in transit and at rest - Object Lock (immutability) to protect backups from ransomware and deletion - Two-factor authentication and role-based access control - GFS retention policies and versioning - Audit logging and scheduled reporting Group endpoints by company, apply policies in bulk, and configure alerts and reports per client. White-labeling lets MSPs deliver the platform under their own brand. Native integration with MSP360 RMM gives teams a unified view of endpoint health and backup status in one console. PSA integrations include ConnectWise PSA and Autotask for billing automation and ticketing, and HaloPSA for asset sync and remote access. Recovery options include bare-metal restore, granular file and folder recovery, and restore to dissimilar hardware or virtual machines. ## MSP360 Backup Pros & Cons **What users like:** - Users praise the **ease of use** of MSP360 Backup, appreciating its intuitive interface and reliable performance. (39 reviews) - Users find MSP360 Backup's **ease of use** exceptional, allowing quick setups and hassle-free backups across platforms. (28 reviews) - Users praise the **responsive customer support** of MSP360 Backup for providing clear solutions promptly. (17 reviews) - Users find the **easy setup** of MSP360 Backup highly efficient, streamlining their backup management process effortlessly. (17 reviews) - Users appreciate the **easy backup setup** with MSP360 Backup, ensuring smooth and efficient data management. (16 reviews) - Users appreciate the **seamless integration** and easy-to-use features of MSP360 Backup for efficient automated backups. (16 reviews) - Reliability (14 reviews) - Users value the **affordability** of MSP360 Backup, benefiting from its competitive pricing and quality service. (13 reviews) - Cloud Services (11 reviews) - Product Quality (11 reviews) **What users dislike:** - Users struggle with **poor customer support** , finding it difficult to get timely assistance and contact for technical issues. (8 reviews) - Users struggle with the **confusing interface design** , making navigation and locating settings unnecessarily challenging. (8 reviews) - Users experience **backup issues** that require specific software for recovery, limiting flexibility with remote storage access. (7 reviews) - Users express concerns about the **lack of local storage options** and find the restore process slower than preferred. (7 reviews) - Users experience a **slight learning difficulty** initially, requiring time to master the interface and settings effectively. (7 reviews) - Storage Issues (6 reviews) - Expensive (5 reviews) - Licensing Issues (5 reviews) - Restore Issues (5 reviews) - Difficult Configuration (4 reviews) ## MSP360 Backup Reviews ### 1. MSP 360 Review **Rating:** 4.0/5.0 stars **Reviewed by:** keerthi P. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about MSP360 Backup?** * Its a flexcible application and its support all the OS like Mac ,Linux ,Windows ,ETC * Its user Frendly to operate * We can schedule a backup as per our required time. * we can Encrypt the backup in this MSP 360 even thosugh its a free software. **What do you dislike about MSP360 Backup?** * Even though Its looks like a userfrendly application ,few people find it bit dificult to operate. * Backup performance in term of speed is not upto the mark. * We wont get much advance report feature in Free verstion. compair to paid one. * Free users have limited access to customer support access. **What problems is MSP360 Backup solving and how is that benefiting you?** *Since its provides free service we can avoid investing for a paid application so that its sove some money for us. * We can avoid data lose since we are taking a backup in cloud. * since we have data encription in this data will be more secure. * we have automate backup system in this , With that it will intimate user through mail also once its backedup. ### 2. Excellent easy to use product that saves you money and time **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | Technical Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about MSP360 Backup?** Easy to use interface, documentation excellent and customer support great to deal with, overall this is an excellent value for money product that saves us a significant amount of time. **What do you dislike about MSP360 Backup?** The product itself is easy to use however the only flaw is that some of the error codes are a bit ambigious and therefore makes resolving issues a bit more time consuming but the technical support is excellent so it somewhat offsets this. **What problems is MSP360 Backup solving and how is that benefiting you?** As we deal with multiple customers who have multiple backups, the single interface allows us to easily monitor whcih backup are workign and which ones need attention ### 3. Great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Harry Q. | Apprentice IT Support technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about MSP360 Backup?** Very easy to use. Easy to implement and the support is great. We use this every day to backup multiple servers. Intergration is great and number of features. **What do you dislike about MSP360 Backup?** Sometimes slow to load. However, there is nothing to hate **What problems is MSP360 Backup solving and how is that benefiting you?** Missing files and data on users servers/devices. ### 4. Easy configuration and deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Seamus S. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** I've been using the MSP360 platform for just over a year now and have been impressed with their pricing model and backup features. Their support are very quick to assist with any queries or issues that arise and their regular webinars help to keep you in the loop for best practices or upcoming updates. **What do you dislike about MSP360 Backup?** Recovering any data from a backup feels a little long winded compared to other solutions, but not a deal breaker. **What problems is MSP360 Backup solving and how is that benefiting you?** Providing a layer of security to the businesses I manage through trusted backups of their M365 accounts. ### 5. Great Product and Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about MSP360 Backup?** MS360 managed backup service is a seamless product for any MSP. Its features and capabilities make a great product for business use. It has many features for a MSP to deploy with managed backup, RMM and connect takes the guess work out from managing an environment with servers, desktops, laptops..etc. **What do you dislike about MSP360 Backup?** I would like a better portal or a GUI that can be managed from a desktop without having to sign in to a web portal. The expiration of the web login can get a bit annoying. **What problems is MSP360 Backup solving and how is that benefiting you?** Easily set up multiple backups that run daily weekly and monthly with forward incremental, image-based, consistency check options and other features. Also, has the capability of remote management and connectivity to perform task on remote computers ### 6. Power Platform + Huge Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Marco B. | Book Author, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** The platform keeps improving, new features and great support. Overall, if you're looking for anything cloud backups, do not go anywhere else. Simple to implement and integrate the software. **What do you dislike about MSP360 Backup?** You need to be a littl tech savvy to know what all the features are used for. However, it doesn't take long if you're famliar with cloud backups. **What problems is MSP360 Backup solving and how is that benefiting you?** Providing an opportunity that gives you the best of both worlds. Professional quality service that you can offer your clients with the reliability on the back end without ballooning costs. ### 7. Great potential - good only for small environment **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about MSP360 Backup?** The ability to manage mutiple endpoints backup from a single console. **What do you dislike about MSP360 Backup?** Support is bad and updates often create new problems **What problems is MSP360 Backup solving and how is that benefiting you?** With a single solution we can backup all the data locally and to a remote storage ### 8. Great all in one backup platform **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | IT support coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2024 **What do you like best about MSP360 Backup?** Setting up MSP360 was a breeze, a couple of clicks and you have the agent installed and running on any machine you want to backup **What do you dislike about MSP360 Backup?** License management was a little confusing, it would be easier to just get a one-key fits all kinds of machines. **What problems is MSP360 Backup solving and how is that benefiting you?** i have a lot of machines to back up and managed backup helps easy the burden a lot. ### 9. Wonderful Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Stan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** This is a great product and use it to backup all of our customers data! They are constantly updating the product and their support is fast. **What do you dislike about MSP360 Backup?** I cannot really think of any kind of downside. **What problems is MSP360 Backup solving and how is that benefiting you?** This product allows us to backup all of our customers data. It is a very great product that we have been using for many years. ITts efficient and easy to deploy. Support is great. ### 10. MSP360 Standalone Backup Reliable Data Protection for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Saud A. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MSP360 Backup?** MSP360 Standalone Backup offers easy setup, reliable performance, and flexibility. **What do you dislike about MSP360 Backup?** One downside of MSP360 Standalone Backup is its complex pricing structure, which can be difficult to navigate. Additionally, the interface could be more user-friendly for beginners. **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 Standalone Backup solves data protection challenges by offering reliable, automated backups, ensuring business continuity in case of data loss. Its cloud support and encryption provide security and accessibility, benefiting users with peace of mind and efficient data recovery. ### 11. The desktop backup software is really easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian L. | Head of Key-Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about MSP360 Backup?** The desktop backup software is really easy to use, I didn't have any problems so far. Backups are set up within minutes. **What do you dislike about MSP360 Backup?** I didn't have any problems yet! Maybe the UI could look a little bit better. **What problems is MSP360 Backup solving and how is that benefiting you?** Full backup of all of my desktop files. ### 12. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson R. | Analyst IT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about MSP360 Backup?** It is a very intuitive and easy-to-use platform. **What do you dislike about MSP360 Backup?** It has very little customization of the portal and its agents **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 is a very good alternative to other backup solutions, it is functional and fast, it has the advantage of integration with the cloud, which has been of utmost importance for our company. ### 13. MSP360 Managed the best among 10 reviwed competitor **Rating:** 5.0/5.0 stars **Reviewed by:** Karim R. | programmer, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about MSP360 Backup?** MSP360's Fast NTFS Scanner Fast Highest compression Ease of use **What do you dislike about MSP360 Backup?** Nothing. All functions as described. Hard to buy a license **What problems is MSP360 Backup solving and how is that benefiting you?** Safeguarding critical data ### 14. Cost effective and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Blaine Y. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** One pane of glass to look at all backups. Reporting is great and the price is outstanding for the features you get **What do you dislike about MSP360 Backup?** There is a little learning curve but you will have that with just about any service **What problems is MSP360 Backup solving and how is that benefiting you?** One pane of glass to manage and monitor all backups. ### 15. Excellent and easy-to-use backups done right **Rating:** 5.0/5.0 stars **Reviewed by:** Martyn D. | Senior SysOps, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about MSP360 Backup?** Having now used the product for persona and business use, I've adapted all my personal backups to use M365 Backup - backing up to B2 and local drives as well as Wasabi for additional protection. It's incredibly straight forward to use and it's as close to "set it and forget it" as backups can be. **What do you dislike about MSP360 Backup?** With most backup systems, if you want to make the best use of it, you'll need to use their own backup formats and as such, you'll need the software to recover backups - you can't just log in to your remote storage and simply copy from there. Otherwise there is very little not to like. **What problems is MSP360 Backup solving and how is that benefiting you?** From a business perspective, archiving data. From a personal perspective, frequent backups. ### 16. Easy to use worry free Back up solution **Rating:** 5.0/5.0 stars **Reviewed by:** Donald B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about MSP360 Backup?** Easy to use Does not require a lot of babysitting. Recovery is pretty smooth. **What do you dislike about MSP360 Backup?** Not being able to deploy and setup backup plans to devices remotely. Support is quick to respond and very helpful. **What problems is MSP360 Backup solving and how is that benefiting you?** manging all backups for our datacenter in one location ### 17. It just works **Rating:** 4.5/5.0 stars **Reviewed by:** Scott P. | Network admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** It's easy to get up and running, and doesn't require a lot of attention **What do you dislike about MSP360 Backup?** It would be nice to have an easier way to restore files on demand without a restore plan. **What problems is MSP360 Backup solving and how is that benefiting you?** On/Offsite backup, disaser recovery. ### 18. We utilize MSP360 for our backup solution software for small to medium sized businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** Ease of use, integration to Microsoft 365. **What do you dislike about MSP360 Backup?** Some items aren't inherently intuitive, but you can work around that. **What problems is MSP360 Backup solving and how is that benefiting you?** 3-2-1 Backup strategies. Full reporting and alerting of backup success and failures. ### 19. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MSP360 Backup?** I was looking for a solution to backup Hyper-V virtual machines that fell into my lap. I looked around and kept seeing MSP360 popping up. They set a meeting up with me and went over every question I had and had an answer for everything I threw at them. I feel confident if there was a failure or I needed to restore a VM I would be able to, and have done so on a couple occasions. I have since switched all of my customers to MSP360 from SQL version of backup, to just a normal windows server to replace the on prem windows server backup. Couldn't be happier with the level of service and support I have gotten. **What do you dislike about MSP360 Backup?** I haven't seen any issues or downsides. There have been a few times backups didn't complete and errors thrown, but normally it was an issue with my configuration of the backup, or the first backup not being complete when starting a second backup. **What problems is MSP360 Backup solving and how is that benefiting you?** Backup and ransomware mitigation of backup, as well as eliminating having only an on prem backup in case of fire or corruption. ### 20. Works as promised **Rating:** 4.5/5.0 stars **Reviewed by:** doug p. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** It is easy to deploy, the interface is simple but contains exactly what you need to see. We have done restores and they have worked as promised. It can be summed up in the fact that it just works as it is supposed to do. **What do you dislike about MSP360 Backup?** I hate that it doens't easily intergrate into our RMM :-( But its not a HUGE deal for how good of a product it is. **What problems is MSP360 Backup solving and how is that benefiting you?** It is really difficult to find a product that will just work. Something easily deployed that just does what it is supposed to do and you don't have to babysit it or jump through hoops to get it to work! ### 21. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Colten T. | Backup Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** Love the fast and easy onboarding experience! **What do you dislike about MSP360 Backup?** Support can be a little slow or unhelpful. **What problems is MSP360 Backup solving and how is that benefiting you?** Cheap and easy solution. ### 22. Great Solution - Provides an all in one backup platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about MSP360 Backup?** Very intuitive and logical platform. Provides many cloud storage options. **What do you dislike about MSP360 Backup?** No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task. **What problems is MSP360 Backup solving and how is that benefiting you?** One platform for all backups and monitoring. ### 23. MSP360 is a great solution for MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of. **What do you dislike about MSP360 Backup?** Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive. **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 allows us to offer a comprehensive managed backup solution to our small business clients. This offers them peace of mind knowing we can get databack no matter what. ### 24. Great Backup platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** it is straightforward to set up and use. **What do you dislike about MSP360 Backup?** many other features are in the same space as managed backup that sometimes it "bloats" the experience **What problems is MSP360 Backup solving and how is that benefiting you?** I can offer my clients a realiable backup solution and I dont have to worry about it. ### 25. Great Backup for MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about MSP360 Backup?** The dashboard is great for seeing what is happening with all backup agents easily.Customer support is great! **What do you dislike about MSP360 Backup?** Nothing, it really works great, they keep upgrading it and enhancing it for our needs. **What problems is MSP360 Backup solving and how is that benefiting you?** Backing up client data to S3 for us. ### 26. It just works, without all of the nonsense **Rating:** 5.0/5.0 stars **Reviewed by:** Rich C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** The platform is extremely easy to use, and they have great storage options. I have always been able to get through to customer support whenever I had a problem. Installing the agent only takes under a minute and you can begin implimentation which is also a breeze. **What do you dislike about MSP360 Backup?** More of an annoyance than anything, the syncing of the backup data can give undesireable results. **What problems is MSP360 Backup solving and how is that benefiting you?** I do not have to worry about my system and data backups, because it just works and is always there. ### 27. Great for personal pc backup **Rating:** 5.0/5.0 stars **Reviewed by:** Hector M. | Video Editing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2024 **What do you like best about MSP360 Backup?** All the customizable options for cloud based backup **What do you dislike about MSP360 Backup?** I think it can benefit if it had how-to tutorial videos **What problems is MSP360 Backup solving and how is that benefiting you?** It does not require any hardware for backups ### 28. One of the best softwares for Backup & Recovery **Rating:** 5.0/5.0 stars **Reviewed by:** Christos S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about MSP360 Backup?** The implementation is really easy. Also, you can monitor and control everything through MSP Portal like licensing, backup plans, user accounts, the backup storage and much more **What do you dislike about MSP360 Backup?** Real time support, not only with email communication.The price for this solution is not suitable for small business. **What problems is MSP360 Backup solving and how is that benefiting you?** We are backing up our customer's data to the Cloud Storage in order to avoid any data loss from cyber threats such as ransomware and other malware or hardware failures. ### 29. Offline backup application options. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MSP360 Backup?** I do very much like that you can include remote storage systems for your repository and or can use the intergrated systems provided through MSP360. The GUI has gotten much better than it was at the beginning of when we started used the platform therefor giving it ease of use like capabilities. You can also customize the backup profiles which is a good feature. **What do you dislike about MSP360 Backup?** I would very much like a means or ensuring that within the backup profiles you could easily exclude things like dropbox, box, onedrive, google drive folders. **What problems is MSP360 Backup solving and how is that benefiting you?** The need to have on site hardware for backups and then having to configure it to replicate off site. ### 30. Why I have choose MSP360 **Rating:** 4.5/5.0 stars **Reviewed by:** Avyerinos K. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about MSP360 Backup?** The functionality and scalability of it are the most important for my requirements. Easy to use. **What do you dislike about MSP360 Backup?** Until now, I didn't find anything that I dislike yet. **What problems is MSP360 Backup solving and how is that benefiting you?** First, we can centrally manage the backup and recovery of my work company. The ability to schedule automatic backups gives us freedom without forgetting or making mistakes. Also, provide me with strong security features, like data encryption and support for many authentication solutions. ### 31. Affordable backup solution **Rating:** 4.0/5.0 stars **Reviewed by:** Alex M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about MSP360 Backup?** The price point of the application. As well as it's functionality. **What do you dislike about MSP360 Backup?** I don't like how you are allowed to do things in MSP360 that the software doesn't want to do them. If it is unable to do that function the way I'm trying to do it, it shouldn't allow me to select that option. **What problems is MSP360 Backup solving and how is that benefiting you?** Backups at an affordable price. ### 32. Does what it needs to do, and is reliable! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about MSP360 Backup?** It's easy to install and configure, and gives helpful troubleshooting info if a backup fails for some reason. MSP360 also offers clear visbility on historic backup status. Also their support **What do you dislike about MSP360 Backup?** It's a bit cumbersome when rebuilding a server and therefore needing to restore a past backup to a different server, but the process is possible, and their support are on hand to assist if needed! **What problems is MSP360 Backup solving and how is that benefiting you?** MSP gives us confidence that our important data is backed up, and in the event of a catastrophic system failure, we can rebuild our servers without too much difficulty. ### 33. Great support and a grat RMM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** The ability to handle my customer based remotely. Manage and monitor my Clients systems. **What do you dislike about MSP360 Backup?** Need the ability to edit the main home page (default page) to reflect what id like to see when I open MSP **What problems is MSP360 Backup solving and how is that benefiting you?** The ability to integrate my cloud based drives along wiht local storage to push backups to different locations ### 34. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sérgio U. | Developer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MSP360 Backup?** We have been using the solution for several years and have verified its quality and evolution. In a competitive market, they are able to differentiate themselves through a combination of technology, service and adequate prices. **What do you dislike about MSP360 Backup?** They could have an even more versatile solution in terms of storage. **What problems is MSP360 Backup solving and how is that benefiting you?** They offer an easy-to-use and quick-to-implement solution. ### 35. MSP 360 excellent backup **Rating:** 4.0/5.0 stars **Reviewed by:** Mat D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about MSP360 Backup?** Easy to check the status of all backups across multiple customers at one time, easy to deploy and run backups **What do you dislike about MSP360 Backup?** Support always advise to upgrade to latest agent before they will look into issues. **What problems is MSP360 Backup solving and how is that benefiting you?** One central location to manage multiple clients backups ### 36. Remarkably complete backup and monitoring solution **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about MSP360 Backup?** MSP360, formerly Cloudberry Labs, has been our backup partner for several years now and has been both reliable and helpful. Their technical support team has been very responsive whenever we've needed them. I also love the at-a-glance remote management page that will tell me which machines are out of compliance for their backup schedules. **What do you dislike about MSP360 Backup?** Their support for Linux environments is there, but minimal. It's improved over time, though, and they are responsive to feature requests. The Windows client can be a little confusing, so perhaps some more attention to the UX there would be helpful... but these are minor problems. **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 Managed Backup solves the problem of identifying which machines in our environment are in or out of compliance with backups. It provides us a robust off-site, cloud-based backup solution which we have found to be reliable when it comes to restoring data. The added flexibility of restoring to different hardware or to a virtual disk has proven very useful to us. ### 37. MSP360 works well with SMB **Rating:** 4.5/5.0 stars **Reviewed by:** Jay D. | SysAdmin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about MSP360 Backup?** MSP360 is solid software and continues to have new features and security regularly updated. Because it is the software used to manage the backup without getting locked into using any particular type of cloud storage the flexibility for choosing your preferred cloud is key. **What do you dislike about MSP360 Backup?** MSP360 has so many features it is sometimes a little difficult to find where the particular menu item is to be found. Some are accessed via an ellipse where others are undfer a normal text menu item. **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 makes managing automated incremental backups a simple point and shoot solution. Once configured for the cloud storage of your choice settings are locked in to keep multiple versions of the incremental backup and/or create a weekly or monthly full backup if required. The setup also allows triggers to move from one step to the next so that if a step fails then the backup stops there and a notification is sent. Makes my MSP life much easier. ### 38. Great high level view of assorted backups **Rating:** 3.0/5.0 stars **Reviewed by:** Ronald E. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** The software offeres a great high level view of assorted backups. They can bee monitored easily and managed to provice consistently successful results. **What do you dislike about MSP360 Backup?** The software's update cycle is not intuitive and has not inproved in years despite speciifc and simple suggestions to accomplish that. We use the software for online and local backups. It's hard to beleive but when there is an Interne connectivity problme the software fails to generate local backups as usual. **What problems is MSP360 Backup solving and how is that benefiting you?** It's been working consistently (but for Internet outages) for years! ### 39. Reliable Backup Client for Cloud and Local Storage Destinations **Rating:** 5.0/5.0 stars **Reviewed by:** Bill G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about MSP360 Backup?** Biggest strong point is the ability to password protect the console. In addition to that, reliability, cost, and configurability are important as well. The reporting options and sotrage plans helps manage billing for MSPs. **What do you dislike about MSP360 Backup?** Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations of these options would be helpful, along with some visual diagrams. But this is not a deal breaker. **What problems is MSP360 Backup solving and how is that benefiting you?** As an MSP it's most important that I protect my clients from data loss, including accidental, malicious, and environmental. MSP360 solves this by being reliable and requiring little ongoing maintenance. Job based notifications and monthly automated reports allow me to rest easy knowing things are working as intended. For clients who choose to receive their reports as well, it estabilishes a level of trust with my business as they can see the product I've recommended works as expected. ### 40. A great, light-weight backup agent with all of the bells and whistles **Rating:** 4.5/5.0 stars **Reviewed by:** Russel M. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about MSP360 Backup?** MSP360 Managed Backups quickly lets us, a fairly small MSP, see the state of backup jobs running on our clients' systems. We can view and manage almost all settings from within the web console, as well as running state, percentage of data transferred to storage (local or cloud), backup job history, and can do this on the level of a single client system, a single client company, or according to other searchable features (in non-company groups). Restore jobs can be initiated just as easily from the web management console. The ability to use a variety of cloud storage providers means that we can dial in the needs of particular clients while still getting great storage rates for those who do no have specific security needs. Pricing tiers result in significant savings on the per-client cost after a fairly small number of systems are placed on the plan, and get better as you add more, on top of starting off fairly reasonably-priced. **What do you dislike about MSP360 Backup?** MSP360 Managed Backup doesn't have much in the way of integrations with other non-MSP360 RMM solutions, and there are a small number of backup features (rarely used by us) that can only be accessed from the application running on the client's system, requiring remote access to deal with. If both of these items were fixed, I'd be hard pressed to find a downside. **What problems is MSP360 Backup solving and how is that benefiting you?** MSP360 Managed Backup allows us to easily deploy local and cloud-based backup solutions for the clients of our MSP business, and gives us insights into how their data is flowing, plus reports on the state of the current and recent backups. This allows us to use a super-important tool when creating monitoring and support packages for our customers, including for those who don't need other services from us. ### 41. Great desktop solution that supports multiple cloud storage products **Rating:** 5.0/5.0 stars **Reviewed by:** Judd T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about MSP360 Backup?** Awesome backup software. Does what it claims and does it well. Simple to use, dependable, great value for money and highly flexible allowing backups to be stored in multiple locations. **What do you dislike about MSP360 Backup?** Nothing yet - all is working well - so far so good **Recommendations to others considering MSP360 Backup:** Give it a trial - you'll love it **What problems is MSP360 Backup solving and how is that benefiting you?** Ensures a reliable automated daily backup ### 42. Haven't had any issues **Rating:** 3.5/5.0 stars **Reviewed by:** Jason L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MSP360 Backup?** The licensing is friendly for very small businesses like mine **What do you dislike about MSP360 Backup?** Sometimes it defaults to a server edition **What problems is MSP360 Backup solving and how is that benefiting you?** Allows me to provide low cost, reliable cloud backup for my managed services customers and makes my customers "stickier". ### 43. Amazing and Easy to Use Backup Software **Rating:** 5.0/5.0 stars **Reviewed by:** Gary J. | Manager / Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about MSP360 Backup?** We have been using MSP products for about 5 years and have switched over to Online Backup about 3 years ago. So software is wonderfull. It's simpel to use yet combines all the features we need as an MSP to run backup solutions for our clients. Some of the best features are easy deployment, and backup monitoring. The admin dashboard is fantastic. **What do you dislike about MSP360 Backup?** There is nohing that I think of that I dislike about the product. **What problems is MSP360 Backup solving and how is that benefiting you?** For us as an MSP is to be able to provide a backup service for our clients that is not to overly complicated and can be easily deployed, moinitored and restored. MSP360 is perfect for this. From restoring full server images to single files the software just works. The support is quite good as well and the team is always responsive when issues arise. ### 44. simplicity of use for sophisticated features **Rating:** 5.0/5.0 stars **Reviewed by:** Jeferson S. | Diretor fundador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** simplicity of use, fair and effective cost, attentive support **What do you dislike about MSP360 Backup?** lacks a central dashboard to manage a single environment with many servers **What problems is MSP360 Backup solving and how is that benefiting you?** streamline our provision of backup services to our customers and automation for our management ### 45. Great product for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | VP of IT Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about MSP360 Backup?** MSP360 managaed backup is very easy to make profit margin on based on the pricing **What do you dislike about MSP360 Backup?** No built in business continuity, no standard cloud like the larger players in the field **What problems is MSP360 Backup solving and how is that benefiting you?** Helping us sleep at night by backing up our data reliably ### 46. Does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about MSP360 Backup?** One of the better backup products out there, generally happy with the interface overall, easy to add new customers, easy to integrate with storage platforms, committed support guys who will keep trying to help you resolve a problem **What do you dislike about MSP360 Backup?** Sometimes items are not quite where you expect them to be but they are working to improve all the time **What problems is MSP360 Backup solving and how is that benefiting you?** reliable and efficient offsite backup ### 47. Always works **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** Easy to use, always works. Simple installation. **What do you dislike about MSP360 Backup?** Would be nice if there were more of an person to contact. **What problems is MSP360 Backup solving and how is that benefiting you?** We use MSP360 to perform full image backups ### 48. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Dan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about MSP360 Backup?** I love MSP 360 for the security it provides for my clients. The Object Lock is the biggest selling point by far for me. I can sleep at night knowing my clients data is protected. **What do you dislike about MSP360 Backup?** So far I havent run into any downsides. The customer support is top notch and I havent had any software issues at all. I guess maybe the only downside I can think of is it doesnt do automatic software updates. **What problems is MSP360 Backup solving and how is that benefiting you?** I needed a solid software package to add to my MSP stack so I could offer onsite and offsite backup at a competitive price point to all my clients. They feel protected and I feel that I have all the disaster recovery covered with them now. ### 49. MSP360 has been an important part of our backup strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Senior IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about MSP360 Backup?** The customer service is great and its very easy to see issues. **What do you dislike about MSP360 Backup?** Some of the errors don't have the best details. I'd like to know what the error means without hunting it down on google. **What problems is MSP360 Backup solving and how is that benefiting you?** We have had a full recovery from ransomware because we had good backups from msp360. ### 50. Strong software, initial experience was good, but support has been very spotty **Rating:** 1.5/5.0 stars **Reviewed by:** Kyle B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about MSP360 Backup?** The software itself is pretty well designed, easy to deploy and manage. Have performed a number of Bare Metal Restores and restores to Virtual Machines and generally they work well. **What do you dislike about MSP360 Backup?** The biggest downside to MSP360 is the erratic nature of their support. I find myself always hoping I'll get a particular Tier 1 Tech (Evan) because he's very good, but the others are hit or miss. And if you get elevated to Tier 2 or 3, be prepared to go days without responses even on "Priority 1" issues. It's a shame because we've had a number of excellent support experiences with MSP360 but they've really dropped the ball lately. **What problems is MSP360 Backup solving and how is that benefiting you?** It's good backup software at a fair price. Being able to leverage Wasabi is a big draw. Again, the issue is the uncertainty of whether support will be there when you need them and uncertainty is the last thing you want in a backup vendor. ## MSP360 Backup Discussions - [i want to schedule my cloude servers backup how can i do that?](https://www.g2.com/discussions/36834-i-want-to-schedule-my-cloude-servers-backup-how-can-i-do-that) - 1 comment, 1 upvote - [Has anyone use MSP360 to backup from cloud to cloud or with B2 Backblaze ?](https://www.g2.com/discussions/has-anyone-use-msp360-to-backup-from-cloud-to-cloud-or-with-b2-backblaze) - 2 comments, 1 upvote - [Is there a version of CloudBerry Backup for Managed Service Providers and businesses looking for more centralized management?](https://www.g2.com/discussions/is-there-a-version-of-cloudberry-backup-for-managed-service-providers-and-businesses-looking-for-more-centralized-management) - 2 comments, 1 upvote - [What do I need to start using CloudBerry Backup?](https://www.g2.com/discussions/what-do-i-need-to-start-using-cloudberry-backup) - 2 comments, 1 upvote - [Does CloudBerry Backup provide backup storage space?](https://www.g2.com/discussions/does-cloudberry-backup-provide-backup-storage-space) - 2 comments, 1 upvote - [View MSP360 Backup pricing details and edition comparison](https://www.g2.com/products/msp360-backup/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+04%3A28%3A32+-0500&secure%5Bsession_id%5D=a01b907b-a8f7-4160-b161-357fa5c97552&secure%5Btoken%5D=ecae8f8dc8ffaab0e4c33eeae6660abcaaae0626d3df2586606998258a1f93d7&format=llm_user) ## MSP360 Backup Integrations - [Agentic AI](https://www.g2.com/products/agentic-ai/reviews) - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews) - [Azure Blob Storage](https://www.g2.com/products/azure-blob-storage/reviews) - [Bacula Enterprise](https://www.g2.com/products/bacula-enterprise/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [CloudMover™ for AWS S3](https://www.g2.com/products/cloudmover-for-aws-s3/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [MinIO AIStor](https://www.g2.com/products/minio-aistor/reviews) - [myQNAPcloud Storage](https://www.g2.com/products/myqnapcloud-storage/reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) ## MSP360 Backup Features **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Functionality ** - Incremental Backup - OS Boot Recovery - Bootable Disk - Online Restore **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Management** - Continuous Backup - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Performance** - Multiple Backup Versions - Unlimited Backup - Deduplication - Lag Free Operation **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Compliance** - Security Standards - Cloud Data Protection - Data Deduplication **Management** - Security Standards - Encrypted Storage **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top MSP360 Backup Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (682 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (424 reviews) - [NAKIVO Backup & Replication](https://www.g2.com/products/nakivo-backup-replication/reviews) - 4.7/5.0 (328 reviews)