I like that ServiceNow EmployeeWorks gives me visibility into processes that might otherwise be unclear. Being able to track requests and see where they stand provides me with control and allows me to document them for future reference. I also appreciate the request tracking feature because it saves me from having to remember who I spoke to about any ongoing issues, like if there's something wrong with my paycheck. This feature saves me time and the hassle of emailing back and forth, which is a big plus for me. Review collected by and hosted on G2.com.

The search function in ServiceNow EmployeeWorks could use some improvement. Sometimes I struggle to find the information I need because it doesn't recognize the terms I'm accustomed to using. I often have to try multiple searches or go through different categories to find the right information. Review collected by and hosted on G2.com.

What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical.

It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time.

Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. Review collected by and hosted on G2.com.

What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used.

At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation.

Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. Review collected by and hosted on G2.com.

What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com.

One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com.

I really like that ServiceNow EmployeeWorks is friendly and easy to use, allowing me to work without having to jump from one screen to another. It makes solving tasks easier using just one screen. I use it with other tools like Teams, Outlook, and Front, and also integrate it with Slack. Overall, I find it quite effective for facilitating my processes. Review collected by and hosted on G2.com.

Maybe that we have to request for a tool to use it Review collected by and hosted on G2.com.

What I like best about ServiceNow EmployeeWorks is how easy it is to navigate and find important employee resources. It centralizes information, requests, and support in one place, making everyday tasks faster and helping employees find what they need efficiently. Review collected by and hosted on G2.com.

What I dislike about ServiceNow EmployeeWorks is that navigation can sometimes feel confusing, especially when searching for specific information. Some processes require too many steps, and certain pages can load slowly, making simple employee tasks take longer than expected to complete. Review collected by and hosted on G2.com.

I like how Moveworks makes it easy to find the stuff associates are looking for through the AI Search. It's a one-stop place where you can integrate many applications. With the option to index the sources, I can control the content that we want to show to users based on their roles. Review collected by and hosted on G2.com.

The UI currently is not engaging for the associates. Also, when we integrate Moveworks with ServiceNow, it takes out a lot of useful functionalities like Taxonomy on the portal. We have an established portal that's engaging to the associates, so if it could keep the current UI we have on the portal and just integrate the Search functionality, it would be very helpful. Review collected by and hosted on G2.com.

I like how EmployeeWorks provides employees with a centralized place to access services, submit requests, and find information. It simplifies everyday tasks and improves the overall employee experience. Review collected by and hosted on G2.com.

Some features can take time to learn, and navigation could be more intuitive. Additional customization options and simpler integrations would make the overall experience more flexible and user-friendly. Review collected by and hosted on G2.com.

Easy access to the workflow. Replaces “portal sprawl” with a single front door, and focuses on “action,” not just search. It also provides enterprise-grade security and governance. Review collected by and hosted on G2.com.

High complexity and integration overhead, loss of native portal features due to UI conflicts, sub-optimal UI engagement, search and query nuances, and a high cost of entry and licensing. Review collected by and hosted on G2.com.

It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. Review collected by and hosted on G2.com.

One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. Review collected by and hosted on G2.com.

Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. Review collected by and hosted on G2.com.

While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. Review collected by and hosted on G2.com.