--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ServiceNow EmployeeWorks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [(11 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [(10 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [(6 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [(5 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [(3 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow EmployeeWorks ##### 1. Efficiency Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [ See 11 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 2. Ease of Use Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [ See 10 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 3. AI Integration Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 4. Innovation Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 5. Time-Saving Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [ See 6 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you like about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platfor ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Small-Business (50 or fewer emp.) 5.0/5 "AI platform ...that makes life easy" What do you like about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results ### 5 Cons or Disadvantages of ServiceNow EmployeeWorks ##### 1. Complexity Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [ See 5 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ##### 2. Learning Curve Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 3. Time-Consuming Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 4. Usage Limitations Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There i ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 5. Delayed Response Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [ See 3 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 5.0/5 "Wonderful Support team" What do you dislike about ServiceNow EmployeeWorks? Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. ![Ankit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit S.") AS Ankit S. Sme Small-Business (50 or fewer emp.) 4/26/2026 "Fast, Chat-Based Support—Great for Common Requests, Less So for Complex Issues" 3.5/5 What do you like best about ServiceNow EmployeeWorks? What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical. It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time. Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used. At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation. Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps solve the problem of slow and manual employee support processes. Earlier, most issues required raising tickets and waiting for the IT or support team, which delayed productivity. With Moveworks, many common requests like password resets, access issues, and basic troubleshooting are handled instantly through chat. This reduces the workload on support teams and allows them to focus on more complex tasks. It also improves response time and overall employee experience, as issues get resolved much faster without long wait times. From a business perspective, it increases efficiency, reduces operational costs, and ensures smoother day-to-day operations across teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![HIMANSHU M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HIMANSHU M.") HM HIMANSHU M. Software Engineer Enterprise (\> 1000 emp.) 4/25/2026 "Seamless Slack/Teams Integration That Resolves IT Requests Fast" 4.5/5 What do you like best about ServiceNow EmployeeWorks? What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks mainly helps address slow, manual IT/HR support processes. Previously, even for simple requests like password resets, access requests, or basic policy questions, we had to raise a ticket and then wait for someone on the support team to respond. That often led to delays, along with unnecessary back-and-forth communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SK Sruthi K. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient AI Search Tool with Room for UI Enhancements" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like how Moveworks makes it easy to find the stuff associates are looking for through the AI Search. It's a one-stop place where you can integrate many applications. With the option to index the sources, I can control the content that we want to show to users based on their roles. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The UI currently is not engaging for the associates. Also, when we integrate Moveworks with ServiceNow, it takes out a lot of useful functionalities like Taxonomy on the portal. We have an established portal that's engaging to the associates, so if it could keep the current UI we have on the portal and just integrate the Search functionality, it would be very helpful. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks makes it easy to find what associates are looking for with AI Search. It's a one-stop place that integrates many applications, allowing us to index sources and control content based on user roles. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Tharani K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tharani K.") TK Tharani K. Associate Manager - Talent Acquisition Enterprise (\> 1000 emp.) 4/21/2026 Guest users or non-business users of the software, not included in G2 scores. "Fast, Accurate Automation for Employee Support Requests" 4/5 What do you like best about ServiceNow EmployeeWorks? It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Harsh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh S.") HS Harsh S. Jr. Engineer Mid-Market (51-1000 emp.) 6/6/2024 "Revolutionizing Workplace Efficiency with Moveworks" 4/5 What do you like best about ServiceNow EmployeeWorks? Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department: 1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties. 2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly. 3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes. 4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force. Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency. Review collected by and hosted on G2.com. Show More 4/6/2026 Validated ReviewerIncentivizedSource: G2 invite ![Bramhanand K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bramhanand K.") BK Bramhanand K. Associate Process Manager Enterprise (\> 1000 emp.) 6/7/2024 "Still solid and reliable AI assistant for IT support" 5/5 What do you like best about ServiceNow EmployeeWorks? I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests. Review collected by and hosted on G2.com. Show More 4/4/2026 Validated ReviewerIncentivizedSource: G2 invite AH Alexander H. Enterprise (\> 1000 emp.) 5/6/2026 "Effortless Setup and Stellar Efficiency with Moveworks" 5/5 What do you like best about ServiceNow EmployeeWorks? I like that Moveworks is easy to use for the end user and easy to set up the intake and knowledge for the agent. It's convenient because we have it set up to intake issues from the end user via chat, so they just have to click on the bot and ask what it needs. I also appreciate having the ability to log in and modify what it sends and what it can review easily, which makes adding new materials and areas of scope easier. The initial setup of Moveworks was fairly easy too. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? There is nothing I dislikes about moveworks Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks relieves strain from our service desk by answering basic questions, resolving issues faster, and allows easy setup and modifications for better scope management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign OB Oscar B. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient Ticket Handling with Room for Improvement" 4/5 What do you like best about ServiceNow EmployeeWorks? I like the interception of tickets feature in Moveworks because it helps reduce the time agents spend on first contact, expediting information delivery to our customers. This efficiency in handling tickets is valuable. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? When customers get information from Moveworks, they receive links that aren't listed on the agent's side, causing chaos when agents need to take action and remediate knowledge articles. Additionally, the way to gather information on ticket deflection is limited to a thumbs up or down. I would prefer to have a button where the customer can fully confirm if the deflection was performed. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks for first contact tickets, ticket interception, and deflection, saving agents time by not having to handle initial contacts and expediting information to customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DD David D. Enterprise (\> 1000 emp.) 5/7/2026 "Effortless Integration, Elevates Sales Support" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks because it provides a single point of access for the sales team to get help with anything they need. I appreciate the ease of integration to other applications and the ability to bring all that data together, which helps the sales team have a simple and pain-free method to get answers to their problems and solutions. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? there seem to be limits to how it performs user desired work Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks provides a single point of access for the sales team to get help with anything they need. It makes it easy to integrate with other applications and brings all the data together, giving the sales team a simple and pain-free way to find solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Martin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin K.") MK Martin K. Staff Business Analyst Enterprise (\> 1000 emp.) 5/5/2026 "Moveworks: A Powerful AI Assistant with Robust Skills and Agent Studio Flexibility" 4.5/5 What do you like best about ServiceNow EmployeeWorks? We have been using Moveworks since 2018, and it has been a great AI assistant for us. It offers a strong range of native skills, including knowledge, FAQs, software provisioning, and analytics. Now, with Agent Studio, it also helps us build our own plug-ins to address different use cases. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Sometimes building plug-ins isn’t as easy as it looks, especially when you need multiple plug-ins to address a single use case. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Knowledge, FAQ, software provisioning, anlytics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Aisera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aisera") Aisera 4.4/5(146) ](https://www.g2.com/products/aisera/reviews) [ ![Leena AI Autonomous Agent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leena AI Autonomous Agent") Leena AI Autonomous Agent 4.6/5(151) ](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) [ ![Kore.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-employeeworks/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots)[AI Agents for HR](https://www.g2.com/categories/ai-agents-for-hr)[AI Orchestration](https://www.g2.com/categories/ai-orchestration)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[AI IT Agents](https://www.g2.com/categories/ai-it-agents)[Enterprise AI Chatbots](https://www.g2.com/categories/enterprise-ai-chatbots) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best user-friendly password manager software for desktop?](https://www.g2.com/discussions/what-is-the-best-user-friendly-password-manager-software-for-desktop)[What are the best aviation compliance monitoring tools for teams building strong safety management systems without excessive training?](https://www.g2.com/discussions/what-are-the-best-aviation-compliance-monitoring-tools-for-teams-building-strong-safety-management-systems-without-excessive-training)[Which app monetization platforms automate COPPA compliance and GDPR regulations for online publishers?](https://www.g2.com/discussions/which-app-monetization-platforms-automate-coppa-compliance-and-gdpr-regulations-for-online-publishers) [Which museum management platforms remain reliable during peak usage and high demand periods?](https://www.g2.com/discussions/which-museum-management-platforms-remain-reliable-during-peak-usage-and-high-demand-periods)[Best software for tracking construction resource allocation](https://www.g2.com/discussions/best-software-for-tracking-construction-resource-allocation)[Pros and Cons Details](https://www.g2.com/products/servicenow-employeeworks/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)