Moneypenny Reviews & Provider Details

I like the ease of use with Moneypenny online access. Review collected by and hosted on G2.com.

The representative who supports our account was not very supportive when I came onto this property. It took several weeks to ever get a response on how our answering services worked. Had Robert been more attentive when I first came on, I may have felt better about the transition. Review collected by and hosted on G2.com.

I like that Moneypenny provides us with 24/7 answering services, eliminating the need for individual voicemail boxes, and ensuring that messages from our clients are returned properly. It's great that we always get a live operator, which is important to our CEO. I also appreciate that they are always available with no wait times and quick turnaround from admin services when changes are needed. The live operator service is something I like, as it handles our calls live and can transfer them if necessary. Review collected by and hosted on G2.com.

Integrating with our phone systems would be very helpful if we were to use their operator service more. Coming down in price would be another change. Review collected by and hosted on G2.com.

I liked Moneypenny for its live answering service, which made callers feel special and allowed for information to be passed to the correct staff member efficiently. It was great that they told callers whether or not the person was available or not, and they would take a message if not. I thought it was very nice that they could ferret out spam calls and let us know if it was a marketer or just someone trying to get through. Their software was very easy to install and walk through for what we wanted for scripting. Review collected by and hosted on G2.com.

I think they need to make a way where you don't get charged for things that are spam calls. They should make it cheaper and charge per call instead of per minute. I think there's too many other options out there, and with AI being able to do a lot of live interactions now, it's a consideration. The pricing is a major factor for me, so I'd rate it around six or seven out of ten. Review collected by and hosted on G2.com.

Real-time live support. The service allows field personnel to get the help they need to resolve issues and follow requirements. Review collected by and hosted on G2.com.

Pay model can sometimes be expensive as caller details are captured and relayed to the right person(s). Review collected by and hosted on G2.com.

They're just easy to work with. The people who manage our accounts are always super pleasant, so it makes navigating any changes pretty easy. Review collected by and hosted on G2.com.

We've experienced a billing error in the past but the team's proactive and corrected it for us quickly when we brought it to their attention. Review collected by and hosted on G2.com.

Very easy to set up, and the billing is straightforward. Review collected by and hosted on G2.com.

The only improvement I can really nitpick is that agents sometimes stumble over our name, even though it’s a standard dictionary word. I’m not sure how I could address that or make it clearer for them. Review collected by and hosted on G2.com.

I use Moneypenny as my answering service for my business, and what I like most is that they help me not miss important phone calls, especially from new clients, which helps me not miss out on new business opportunities. I appreciate that they're really professional when they answer calls, and they even do a good job filtering scam callers. I also like their bilingual service since many of my clients are Spanish speakers, and Moneypenny offers answering services in Spanish as well. Their customer service is pretty good, and they email and text message me about calls, which I find great. Review collected by and hosted on G2.com.

I would probably change, like, when you're about to go over your minutes, maybe if they could send you a text or an email or call you that, hey. You're about to go over your minutes. Review collected by and hosted on G2.com.

I use Moneypenny for our practice's after-hours answering service, and they've been amazing. They always have solutions to any minor issues that come up. The thing I find most valuable is their response time. When I didn't receive 3 invoices last year, I called customer service and they were able to assist me. For a billing issue, I called Moneypenny and within 30 minutes someone from customer service called me back. They quickly answered all my questions and concerns in a timely manner. The support and onboarding setup was great, including the custom configuration and call routing rules. Their customer service was amazing and the team really helped with understanding what my practice needed. What I like most is their customer service. Review collected by and hosted on G2.com.

{"I did not receive 3 invoices last year.","Moneypenny did not set up any integrations between VoiceNation and my practice systems.","This is taking too long.","I already said VoiceNation.","I said 'i am done' several times."} Review collected by and hosted on G2.com.

I use Moneypenny for our live answering service, and a big reason we switched to them was their reasonable pricing, reliability, and bilingual representatives. The bilingual reps are a huge help and they can screen the calls properly. Before, our patients were getting frustrated when reps didn't speak Spanish, so they'd hang up and we'd miss that call. Now that's not an issue. Their responsiveness, reporting, and call screening are all excellent. One example that really stood out was when an elderly patient was home over the weekend and wasn't feeling well. He only spoke Spanish and was able to speak to a representative with no problem, and the rep immediately paged the doctor who then called the patient. They also set up our on-call paging and voicemail handling, which made things more organized. They provide ongoing support, and I have a direct contact individual who gets in touch with me weekly, and he's excellent. Any concerns I have or changes I need to make, I can email the representative directly and it gets taken care of immediately. We've had a positive experience with Moneypenny and they're doing a great job with the service they provide us. Review collected by and hosted on G2.com.

{"Maybe broader languages."} Review collected by and hosted on G2.com.

Moneypenny helps manage the flow of phone calls, freeing up my bandwidth to focus on preparing deliverables and working directly with contractors without distractions. They assist in scheduling vendor calls and provide quality messaging services after phone calls. I don't have to worry about their services because they're experts. I also like the easy sign-up process, the customized pricing solutions, and the training they offer. Review collected by and hosted on G2.com.

I would say preferential pricing and, maybe some anti-spamware tools that kind of either lower the cost of handling spam phone calls or maybe screen out spam phone calls to maximize the efficiency of the service for the business owner. Review collected by and hosted on G2.com.