1. [Home](https://www.g2.com/) 2. ... 3. [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) 4. [Moneypenny Discussions](https://www.g2.com/products/moneypenny-2025-09-24/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ed28fe4e8a194f7f96adc0071d4884c0/moneypenny-2025-09-24.png "Product Avatar Image") ](/products/moneypenny-2025-09-24/reviews) [ Moneypenny ](/products/moneypenny-2025-09-24/reviews) (46)4.4/5 Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty. Show More * * * ### 35 Discussions ### 35 Participants ### 54.0 Nps Score Already have Moneypenny? ### All Moneypenny Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Mary Jane G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Jane G.") MG Loading... [Mary Jane G.](https://www.g2.com/users/bc84b5b3-78c9-4a34-ac4e-71a960894bb5 "Mary Jane G.") • about 1 month ago Director at Greenhalgh PR and Director of PR When You Need It. Corporate Relations Counsel at Moneypenny Director at Greenhalgh PR and Director of PR When You Need It. Corporate Relations Counsel at Moneypenny More Options - [ # How has Moneypenny helped you handle calls when you’re unavailable? ](/discussions/how-has-moneypenny-helped-you-handle-calls-when-you-re-unavailable) I’ve found Moneypenny very helpful, with friendly PAs and a good AI Receptionist. It’s been useful for call answering when I can’t pick up, like when I’m in meetings or on holiday, and it fits well with my CRM systems. [ Virtual Receptionist Services Providers ](https://www.g2.com/tags/virtual-receptionist-services-providers) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Moneypenny+questions+and+get+answers+from+expert+users+in+our+Moneypenny+Discussions+section.&title=Moneypenny+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmoneypenny-2025-09-24%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Moneypenny+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmoneypenny-2025-09-24%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmoneypenny-2025-09-24%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Moneypenny+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmoneypenny-2025-09-24%2Fdiscuss%0aAsk+Moneypenny+questions+and+get+answers+from+expert+users+in+our+Moneypenny+Discussions+section.) 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Answer a few questions to help the Moneypenny community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmoneypenny-2025-09-24%2Fdiscuss%3Fsmall_ask%3Dmoneypenny-2025-09-24) No ## Top Contributors in Moneypenny 1 ![Mary Jane G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Jane G.") MG Loading... ### [Mary Jane G.](https://www.g2.com/users/bc84b5b3-78c9-4a34-ac4e-71a960894bb5 "Mary Jane G.") Comms Manager 1 pt