--- title: Microsoft Copilot Reviews meta_title: 'Microsoft Copilot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 430 reviews by the users' company size, role or industry to find out how Microsoft Copilot works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 430 scale: '5' date_modified: '2026-09-07' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Microsoft Copilot Reviews **Vendor:** Microsoft **Category:** [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 430 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Microsoft Copilot Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams. ## Microsoft Copilot Reviews ### 1. Streamlining Compliance and Production Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando . | QA/QC Supervisor, HACCP Certified, Manufacturing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2026 **What do you like best about Microsoft Copilot?** Microsoft Copilot has become an essential part of my day-to-day workflow as a QA and Production Supervisor. It helps me streamline documentation, audit responses, and regulatory analysis with real precision and clarity. I especially value how seamlessly it integrates with Microsoft 365, making it easier to produce structured, data-driven writing while quickly pulling up verified information when I need it. Copilot also supports my compliance needs by summarizing complex reports and automating repetitive tasks, which saves me hours each week. It’s more than just an assistant—it’s a productivity multiplier that improves accuracy and consistency across every project I work on. **What do you dislike about Microsoft Copilot?** As a QA/Production Supervisor and Administrative Law Documentation Specialist, I genuinely find very little to dislike about Microsoft Copilot. It supports structured regulatory writing, audit responses, and administrative documentation with strong clarity and consistent output. My only minor limitation is that certain state-specific procedural nuances still need manual verification. Even so, Copilot’s accuracy, organization, and seamless integration across Microsoft 365 make it an indispensable part of my compliance and production workflow. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot has transformed the way I handle documentation and compliance workflows. As a QA/Production Supervisor and Administrative Law Documentation Specialist, I depend on Copilot to streamline audit responses, regulatory filings, and production reports. It removes repetitive formatting work, keeps structured documentation consistent, and speeds up legal-style writing by generating clear, well-organized drafts. Copilot’s integration with Microsoft 365 also supports smoother collaboration, helps reduce human error, and saves me significant time during quality assurance reviews. Overall, the result is higher productivity, better accuracy, and a more efficient compliance process across every project I manage. ### 2. Great for Professional Emails, Process Docs, and Summaries in M365 **Rating:** 4.0/5.0 stars **Reviewed by:** Paritaba Z. | CRM Analytics Developer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2026 **What do you like best about Microsoft Copilot?** Good for professional, formal email write-ups and for quickly preparing detailed process and work documents. It also offers multiple options to refine the tone of writing in different ways. It can extract and summarize documents and email threads well. It works well with the M365 apps and can analyze organizational-level data. **What do you dislike about Microsoft Copilot?** It sometimes glitches and doesn’t perform the exact activity I ask for. For example, when I ask it to convert a given process into a document, the document it generates is sometimes not exactly in line with what I requested it to convert. It tends to shorten the content and usually tries to create a one-page document. I often need multiple prompts to get the output document in the format and level of detail I’m expecting. **What problems is Microsoft Copilot solving and how is that benefiting you?** It saves me a lot of time when I’m preparing official documentation and writing project metric logic. It can also look into the data available within the organization and provide the outputs I need—analysis that could otherwise take me days to find. On top of that, it’s able to fetch and analyze data from other software that the customer organization uses. ### 3. Copilot Boosts Writing and Excel Workflows with Smart Document Generation **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh K. | Quality Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about Microsoft Copilot?** It can be integrated into work documents and helps with reviewing, rephrasing, and proofreading, which is great. It can also generate new documents for you if you provide the right prompt, and then it suggests a few different options to choose from. It also tells you various formulas you can use in Excel, or even edits them on our behalf. **What do you dislike about Microsoft Copilot?** There are some limitations with 365 Pilot, especially around formatting. When I submit a document to Copilot for updates, it ends up messing up the formatting in the Word and Excel files I’ve submitted. This happens even when I clearly prompt it not to change the formatting, which isn’t good. I hope it can preserve the original formatting going forward. **What problems is Microsoft Copilot solving and how is that benefiting you?** I am trying to draft new documents with specific requirements for each one, including Word files, Excel spreadsheets, and PowerPoint presentations. I’m also trying to create new templates for certain progress reports based on a general document template I already have, and I prompt Copilot to use that template as a reference. ### 4. Seamless Microsoft Ecosystem Integration That Boosts Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Eyad B. | Director network management and alliances , Aviation & Aerospace, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 02, 2026 **What do you like best about Microsoft Copilot?** its seamless integration across the Microsoft ecosystem. It enhances productivity by assisting with drafting emails in Outlook, summarizing meetings in Teams, creating presentations in PowerPoint, analyzing data in Excel, and generating or refining documents in Word—all while working within the applications I already use. Its ability to understand context from my work and automate repetitive tasks helps save time, improve efficiency, and allows me to focus on higher-value strategic activities. **What do you dislike about Microsoft Copilot?** While Microsoft 365 Copilot is a powerful productivity tool, its responses occasionally require verification for accuracy, especially when working with complex data or business-critical documents. Performance also depends on the quality and organization of the underlying data, and some advanced capabilities require a learning curve to use effectively. Additionally, licensing costs may be a consideration for smaller organizations. **What problems is Microsoft Copilot solving and how is that benefiting you?** It solves the challenge of spending too much time on repetitive administrative work, information gathering, document creation, and meeting follow-ups. It helps me quickly draft emails and reports, summarize long conversations and documents, analyze data, and create presentations, significantly reducing manual effort. This allows me to work more efficiently, make faster decisions, improve the quality of my output, and dedicate more time to strategic and value-added activities. ### 5. Microsoft 365 Copilot: A Practical Time-Saver for Writing, Docs, and Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Sree K. | Software Development Engineer in Test III, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 28, 2026 **What do you like best about Microsoft Copilot?** What I like most about Microsoft 365 Copilot is how much time it saves on everyday work. I mainly use it to draft and rephrase emails, polish document content, summarize long discussions, and get a solid starting point when I’m working on documentation. Rather than spending time writing everything from scratch, I can generate an initial draft and then make a few targeted edits to fit what I need. It also does a good job summarizing lengthy material, which is especially helpful when I’m reviewing documents or trying to catch up quickly. For routine tasks, it helps me stay productive and keep moving without breaking my workflow. Another advantage is that it’s built into the Microsoft 365 applications I already use, so I don’t have to switch between different tools. Overall, it’s become a practical productivity assistant that helps me finish writing and documentation tasks faster while still leaving me fully in control of the final content. **What do you dislike about Microsoft Copilot?** I don’t have any major complaints, but the responses aren’t always spot-on on the first try. When I’m working with more detailed or technical content, I usually need to refine the prompt and/or make a few manual edits before the output is ready to use. That’s pretty typical with AI, but it does add an extra review step. I’ve also noticed that very long documents or more complex requests can sometimes lead to summaries that overlook smaller, yet important, details. Because of that, I always review the generated content before sharing it or using it in official documentation. Aside from these minor points, Microsoft 365 Copilot has been a valuable productivity tool for me. It handles routine writing and summarization tasks well, and it helps me get everyday work done much faster. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot helps me cut down the time I spend on routine writing and documentation. I use it to generate first drafts of emails, rephrase existing content, summarize long documents or conversations, and generally improve the clarity of what I write. Rather than starting from a blank page, I can quickly produce a draft and then refine it to fit my needs. It’s also been useful for summarizing lengthy material, so I can grasp the key points without having to read every detail. This comes in handy when I’m working through documentation or reviewing long discussions. The biggest benefit for me is higher productivity. It helps me finish everyday tasks faster, spend less time on repetitive writing, and focus more on the actual work instead of getting stuck on formatting or wording. I still review and adjust the output before using it, but it has become a valuable assistant in my daily workflow. ### 6. Seamless MicoSoft + MicroSoft365 Integration That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sukirti K. | student, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Microsoft Copilot?** Before I started using Microsoft Copilot, I often copied text between Word and other AI tools whenever I needed help summarizing or rewriting a report. Now I can do those tasks without switching between different apps. I also use it in PowerPoint to turn rough ideas into a presentation that I can edit, instead of creating every slide from scratch. This saves me time, especially when I’m working on class presentations and reports. **What do you dislike about Microsoft Copilot?** While Microsoft Copilot is very useful, I still review its suggestions before using them. When I’m working on longer documents, it can miss important context, so I usually make a few edits myself. In Excel, I double-check the formulas because sometimes the suggestions aren’t accurate for more complex spreadsheets. I’d also like more options to customize the responses and to see more advanced features included in the standard Microsoft 365 plans. **What problems is Microsoft Copilot solving and how is that benefiting you?** Before using Microsoft Copilot, preparing assignments and presentations meant researching information, organizing notes, and rewriting content manually. Now I use Copilot in Word to summarize reference material and improve my document structure, while PowerPoint helps me convert key points into presentation slides. This has made completing academic reports and presentations much more efficient, and it has reduced the time I spend on repetitive editing. ### 7. Seamless Integrations and Faster response That Save Time **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika R. | Business Data Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 21, 2026 **What do you like best about Microsoft Copilot?** It's integration with other products supports using and learning them easier. The quick response helps to gain insights faster than ever. I can upload the files from my system as well as use the one already on OneDrive which decrease the efforts and save time. It is a easy to learn software and must recommended for learning new things. **What do you dislike about Microsoft Copilot?** It sometimes hallucinates or assumes things that are not shared or are based on past conversations even after pointing out that the information is wrong. Sometimes it doesn't provide in depth answer even when asked to provide details for specific questions or events. When uploading something from the system, it uploads on the One Drove that is not always great. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot help me review the new areas I leared and the messages I want to send in a professional set up. It also has the ability to simplify the process reducing efforts spent on doing a tasks manually. It's integration with different other products make it easier to support wider teams. It is cost effective. ### 8. Microsoft 365 Copilot: A Game-Changer for Virtual Assistant Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Alana S. | Bilingual Customer Support & Virtual Assistant | AI Language Quality Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Microsoft Copilot?** What I value most about Microsoft 365 Copilot is its incredible versatility. It transforms the way I approach my daily workload by optimizing an endless array of tasks, from drafting complex emails to summarizing detailed documents. Beyond the time saved, what truly stands out is the tool's precision; it consistently delivers accurate, context-aware results that seamlessly integrate with the entire Microsoft ecosystem. It is an essential asset for me because enhance productivity and maintain high-quality standards in my work. **What do you dislike about Microsoft Copilot?** While Microsoft 365 Copilot is a powerful tool, it does have a learning curve when it comes to refining prompts to get the most accurate output. Sometimes, the AI can be overly cautious or generic in its responses, requiring manual adjustments to achieve the desired tone or depth. Additionally, the integration across all apps can occasionally feel inconsistent, with some features working more seamlessly in Word than in Excel or Outlook. I believe that improving the contextual awareness across the entire suite would make the experience much smoother and even more efficient for daily professional tasks **What problems is Microsoft Copilot solving and how is that benefiting you?** As a Virtual Assistant, I often struggle with balancing high-volume administrative tasks, such as summarizing long email threads, drafting meeting notes, and managing complex scheduling workflows. Before implementing Microsoft 365 Copilot, these repetitive tasks consumed a significant portion of my day, leaving less time for strategic support. Since using Copilot, I have seen a measurable improvement in my efficiency; the tool helps me quickly synthesize information, generate drafts instantly, and organize data across the Microsoft 365 ecosystem. This has significantly reduced my turnaround time, allowing me to provide faster, higher-quality support to my clients. Essentially, Copilot acts as a force multiplier for my productivity, enabling me to handle more complex projects with greater precision while minimizing the cognitive load of routine documentation. ### 9. Saves time on everyday work **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian M. | Inside Sales Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Microsoft Copilot?** I like that it works directly inside the tools I already use every day. I spend a lot of time in Outlook, Teams, Word, and PowerPoint, so the main benefit for me is saving time on repetitive tasks without changing my usual workflow. The interface is familiar and easy to understand. I did not need much onboarding because it feels like another function inside Microsoft 365 rather than a completely separate platform. The integrations are probably its strongest point, especially for reviewing email threads, summarizing meetings, finding key information, and preparing a first draft of a document or presentation. The AI is useful, but it still requires review. Sometimes the result is very good, while other times it needs more context or a more specific prompt. **What do you dislike about Microsoft Copilot?** I think the pricing can be difficult to justify for lighter users. If someone only uses Microsoft 365 occasionally, it may be hard to see the value. Finally, there are still some situations where Copilot feels more focused on summarizing information than providing deeper insights, so I see it as a productivity tool rather than something I can fully rely on for more complex work. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot helps me handle repetitive work faster, especially summarizing emails, Teams conversations, meetings, and preparing first drafts. Performance is generally good for these tasks, although results are more reliable when the prompt and context are clear. The main benefit is saving time and being able to focus more on customers, follow-ups, and decisions instead of reviewing information manually. ### 10. Great M365 & Entra Integration, Makes User & Admin Experience Better **Rating:** 3.0/5.0 stars **Reviewed by:** John J. R. | Manager of Information Technology and Security, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Microsoft Copilot?** I like that Copilot it integrated with the entire suite of M365 applications and Entra admin environment. That makes it more useful as there is no need to copy and paste into an application like Chatgpt or Perplexity. It also makes troubleshooting issues from within Entra or ExchangeOnline much easier and more efficient **What do you dislike about Microsoft Copilot?** Other models are better at various tasks. I also do not like how Microsoft basically forces it upon the user with updates. Also I find ChatGPT and Claude provide more consistent, detailed, and context-aware responses for complex technical tasks. They better retain conversational context, produce clearer explanations, and require fewer follow-up prompts, resulting in a more efficient workflow. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot helps summarize emails, meetings, and documents, draft content, and automate routine tasks, saving time on repetitive work. However, I find its responses less detailed and adaptable than other AI assistants for complex technical analysis and problem-solving. But for basic replies or summaries it is more than adequate ### 11. Boosts Productivity and Creativity Within Microsoft Apps **Rating:** 4.0/5.0 stars **Reviewed by:** William Adrian C. | Consultor TI AZURE , Computer & Network Security, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 11, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Microsoft Copilot?** One of the newest things I appreciate about Microsoft Copilot is how much better it has become at understanding context across Microsoft 365 applications. It helps me write documents, summarize meetings, analyze Excel data, and generate presentations much faster. I also like that it integrates well with Microsoft Teams, Outlook, and Word, reducing repetitive work and allowing me to focus on more valuable tasks. As someone who works with Azure and Microsoft technologies, Copilot also helps me explore ideas, automate workflows, and troubleshoot technical scenarios more efficiently. **What do you dislike about Microsoft Copilot?** I would like Copilot to provide more consistent and context-aware responses, especially for technical and Azure-related tasks. Sometimes the suggestions are too generic or require several prompts before producing the desired result. It would also be beneficial to have deeper integration with Azure Portal, Microsoft Learn, and administrative tools, along with more accurate code generation and infrastructure recommendations. Faster responses and greater transparency about the sources or reasoning behind certain suggestions would also improve the overall experience. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot is solving the problem of time-consuming and repetitive tasks by helping automate content creation, data analysis, and summarization. This benefits me by speeding up workflows, reducing manual effort, and allowing me to focus on higher-value activities rather than routine tasks. From a business perspective, it helps improve productivity, enhance decision-making, and maintain consistency across documents and reports. By providing quick insights, generating drafts, and suggesting ideas, Copilot enables teams to work more efficiently, respond faster, and deliver higher-quality outputs, all while staying integrated within the Microsoft ecosystem. ### 12. Seamless Microsoft Integration with Excellent Meeting Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Randy H. | Technical Support Analyst, Computer Software, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 12, 2026 **What do you like best about Microsoft Copilot?** I feel like its connectivity with all the Microsoft products so it can refer and use the information discussed in other Microsoft products. I also use it for include document drafting, email summarization, meeting recaps, data analysis in Excel, and creating presentations from prompts. Having it summarize my meetings is very helpful which is my main usage. **What do you dislike about Microsoft Copilot?** While Microsoft 365 Copilot is useful, there are a few things that can be frustrating. The quality of its responses isn't always consistent, so I still find myself double-checking its work, especially for more detailed tasks. It also works best if you're fully using the Microsoft ecosystem—if your files or workflows are spread across other tools, it feels much less helpful. Another downside is the cost, since many of the most valuable features require an additional subscription. Overall, it's a solid productivity tool, but I don't think it's something you can rely on without reviewing its output. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot has been most helpful for keeping up with meetings and improving the quality of my documentation. It can quickly summarize meetings, highlight key decisions, action items, and discussions, which makes it much easier to catch anything I may have missed. I also use it to refine my notes by organizing them into a clearer, more structured format that's easier to share with the team. When I'm creating documentation, Copilot helps turn rough notes into more complete and polished content, saving time while making the final documentation more accurate and useful. ### 13. Great MS app integration and productivity boost, but needs more speed and accuracy **Rating:** 3.5/5.0 stars **Reviewed by:** AMAL P. | Software Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 12, 2026 **What do you like best about Microsoft Copilot?** What I like most is how naturally it fits into the MS apps I already use every day. It helps me summarize meetings and analyze Excel files, and it does a solid job of maintaining context through longer sessions. The suggestions it gives are also pretty nice. Overall, it’s definitely a time saver and a productivity booster, while still maintaining security and compliance as expected. **What do you dislike about Microsoft Copilot?** Sometimes it requires manual verification, especially with complex documents or data analytics. It can also feel slower when working with large files. In addition, some advanced features are only available under specific licences. Although it usually maintains context, it sometimes hallucinates. Also, the subscription cost feels high for small teams. **What problems is Microsoft Copilot solving and how is that benefiting you?** It helps reduce the time I spend on tasks like drafting emails, summarising meetings, creating presentations, and analysing Excel data, instead of having to start from scratch each time. It has drastically improved my productivity, and a lot of manual effort is reduced. As a result, my everyday tasks have become easier and simpler. ### 14. Microsoft 365 Copilot: Quick, Insightful, and Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Phani Venkata Sai B. | Architectural Staff, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Microsoft Copilot?** Microsoft 365 Copilot has become a trusted companion for organizations and schools to get things done. It helps with tasks like analyzing data and logs, reviewing content, and providing a strong search experience with useful results. I also like that it offers suggestions that push you to think in different directions so you can still reach the end goal. It integrates easily with many products in the Microsoft suite, such as Outlook, Word, Excel, and MS Teams. In Teams, it can generate a summary based on meeting content and capture relevant actions for each participant, which makes follow-ups much easier. Since most of organizations are closely tied with Microsoft eco system with either M365 E3 or M365 E5 licensing already in place, they can have M365 copilot included in their suite at a significantly better price than what other similar tools would charge..!! Copilot responses are generally quick and easily understandable, in terms of performance i would rate it high, with in no time we will be able to get meaningful insights into those subjects/topics that were put forward to it. User interface too looks simple and great where users can directly choose the response type and the LLM to be used for generating the output depending on the topic that's being asked for..!! Onboarding Copilot into any organization is fairly straight forward however things can get tricky if there are no guard rails into what kind of data the tool is exposed to and to ensure security of the data its always considered and have stricter conditional access policies implemented so data stays with in permissible limits and relevant sensitivity labels are applied as part of data loss prevention, roll outs too should be performed in a controlled fashion so that governance can be handled well. **What do you dislike about Microsoft Copilot?** The accuracy of the output this tool generates isn’t consistently reliable. From what I’ve seen, this is a common complaint across several tools on the market. In some cases I’ve observed, it also doesn’t share details transparently—especially in sensitive use cases where proving a point matters and you need clear reasoning supported by source-backed references. **What problems is Microsoft Copilot solving and how is that benefiting you?** As I deal with a lot of EUC-related work, I often ask Copilot about things I’m unsure of or where I need more clarity. In most cases, Copilot points me in the right direction so I can arrive at a solution or plan out a design in the Intune, Azure Virtual Desktop, automation, and M365 space. M365 Copilot clearly saves time, and I also like that I can switch between different LLM models depending on the situation and use them accordingly—for example, using Think Deeper for more complex scenarios, or setting it to Auto so Copilot can decide based on what I’m working on. ### 15. Copilot Boosts My Daily Productivity with Effortless Voice Prompts **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Head cashier/supervisor, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Microsoft Copilot?** When I am stuck on anything for work, Copilot helps me to come up with great ideas. This has become a software that I use every single day and it has decreased my work time as well. It is very easy for me to speak what I need done and it takes just a few minutes to be able to get what I need done. The program integrates amazing with the products that I need done. Yes I can say I am getting my money worth with this program because it helps with so many projects. All the AI capabilities of this program flow perfectly with my job. Training for this program was super easy and the support given when needed is amazing. Copilot gives me what I need. **What do you dislike about Microsoft Copilot?** I have just started Copilot not too long ago and so far I have not had too many issues with it. There has been some time when the performance was a little slow when I am in a project or the program may not understand something that I need done and doesn't give me exactly what I may need but everything is a work in progress. **What problems is Microsoft Copilot solving and how is that benefiting you?** When it comes to Copilot, it gives me all the tools I need in one place, so I don’t have to jump between multiple programs just to figure out how to complete a project, make a chart, or handle other tasks. It saves me a lot of time when I’m working on a project or need to get something done quickly. Overall, I’m able to do more work in less time. ### 16. Microsoft 365 Copilot: Deep Workflow Integration with Powerful Cross-App Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Dhilshan S. | ICT Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 08, 2026 **What do you like best about Microsoft Copilot?** If I had to pick the most impressive aspect of Microsoft 365 Copilot, it’s how deeply it integrates into a professional workflow—right where people already spend their workdays. Instead of acting like a separate assistant you have to context-switch to use, it works directly inside the apps people already rely on. Copilot is a genuinely powerful example of how AI can remove the tedious “work about work” from an office routine. What stands out to me most is the cross app intelligence, the real time meeting mastery in Teams, and the Semantic Index for Copilot. **What do you dislike about Microsoft Copilot?** It can be pricey for smaller teams, occasionally hallucinates information when working with complex spreadsheets, and depends on a well-organized corporate data ecosystem to be truly effective. If your company’s internal files are messy, Copilot’s answers will likely be messy too. On top of that, its deep integration with the Microsoft ecosystem means it doesn’t always play nicely with third-party tools, and the sheer number of features can create a steep learning curve for everyday users who are simply trying to streamline their workflow. **What problems is Microsoft Copilot solving and how is that benefiting you?** As an ICT Engineer, I’ve found Copilot can help with a range of everyday tasks. It can draft technical documentation and SOPs, summarize incident reports and change requests, and support the preparation of management updates and presentations. It’s also useful for quickly extracting insights from logs, reports, or spreadsheets, which helps reduce admin work so you can focus more on engineering and problem‑solving. In short, Microsoft 365 Copilot turns time‑consuming “work about work” into faster, assisted tasks—giving you back time, clarity, and focus. ### 17. Seamless Office 365 Integration, But Model Switching and Hallucinations Hold It Back **Rating:** 3.5/5.0 stars **Reviewed by:** Robert D. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 06, 2026 **What do you like best about Microsoft Copilot?** As with all Office 365 products it is seamlessly integrated into their platform. Easy to licence and onboard. It works well with other office products. It uses existing security for internal documents, so it is secure. It has a simple and uncluttered interface. You can use different models based on your requirements. It is reasonably priced but not as good value as other office products. all in all a good AI tool for casual users who are looking for efficiency and productivity gains. **What do you dislike about Microsoft Copilot?** It is just not as good as its competitors. While you can switch to Claude or different chat-gpt models it needs to be done every time you open the tool and there is no way to default it. It is very prone to hallucinations. There are weird restrictions between the app and web based products that are not clear. If it were a standalone product i would not recommend it over any other tool. However the most egregious is it is not transparent or easy to figure out how much using studio for agents will cost you. **What problems is Microsoft Copilot solving and how is that benefiting you?** it is very good at summarising documents. for comparing and contrasting or for generating things like policies and email replies. It is the only system i will allow to access our internal Sharepoint datastores as it is constrained by the existing security restrictions in place so it is easy to get the value of the tool and know your files are safe. we are seeing good time saving from the tool. ### 18. Copilot Saves Time with High-Quality Code and Seamless M365 Search **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant A. | Cloud Architect, Civil Engineering, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 03, 2026 **What do you like best about Microsoft Copilot?** Here are the benefits that I like the most about using Copilot: 1. It saves me a lot of time on my daily work. I used to write Terraform Code, create documents, reports for power BI by putting manual efforts however now I get a good quality code, copilot created documents, and step by step guidelines to create Power BI Dashboard. 2. Since it is M365, it works across all of my emails, teams chat, one drive and sharepoint. Hence, whenever I ask anything, it performs the search across all the paltforms along with its master data and gives me relevant results. **What do you dislike about Microsoft Copilot?** Copilot is connected to my organization's knowledge which is emails, chats, files, etc, which is a good thing however when I perform code level searches, sometimes I find the results less matured as compare to open ai and claude. Another things is that few times it just doesn't gives the results and whole efforts of explaining the summary gets wasted. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Copilot on a daily basis and it is solving one practical problem for me. In office, I am handling information across emails, teams chats, techincal documentation, dashboards of power BI. Copilot helps me convert all of this scattered information into clear actions, summaries, drafts things for me and helps me create management ready outputs faster ### 19. Microsoft Copilot Saves Time with Fast Summaries, Drafting, and Research Help **Rating:** 5.0/5.0 stars **Reviewed by:** priyanka p. | Packaged Application Development Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 23, 2026 **What do you like best about Microsoft Copilot?** Microsoft Copilot helps save time by quickly generating content, summarizing information, and answering questions within the tools I use every day. I like that it can assist with drafting emails, summarizing meetings, and helping with research without having to switch between multiple applications. For example, when I need to understand a lengthy document or meeting notes, Copilot can provide a quick summary, helping me focus on the key points instead of reading everything in detail. **What do you dislike about Microsoft Copilot?** The responses are not always accurate, especially for technical or project-specific topics. It sometimes provides generic answers that need further validation. In my experience, when asking about implementation details or project-specific requirements, I still need to verify the information because the suggestions may not fully match the actual context. **What problems is Microsoft Copilot solving and how is that benefiting you?** It helps reduce the time spent on routine tasks such as drafting content, searching for information, summarizing documents, and organizing information. For example, when preparing status updates or reviewing lengthy documentation, Copilot helps create an initial draft or summary, allowing me to spend more time refining the content rather than starting from scratch. ### 20. Boosts Productivity with Microsoft 365 Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul H. | CAFM administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 25, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Microsoft Copilot?** What I like most about Microsoft Copilot is how effectively it improves productivity in daily work. It integrates well with Microsoft 365 applications and helps streamline tasks such as drafting professional emails, summarizing reports, and organizing data. In my role, it saves time when preparing audit summaries, communication messages, and handling operational data, which makes my workflow faster and more efficient. **What do you dislike about Microsoft Copilot?** Sometimes Copilot provides generic or less accurate responses, especially when handling specific or complex queries. While it integrates well with Microsoft tools, the responses can occasionally lack depth or precision compared to other AI assistants, which can affect productivity for advanced tasks. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot helps reduce the time spent on routine tasks such as email drafting, report summarization, and data organization. Previously, preparing audit summaries and operational communications required significant manual effort. With Copilot, these tasks can now be completed faster and more consistently, improving productivity and allowing more focus on critical work. This has made working within Microsoft 365 tools much more efficient. ### 21. A fantastic drafting and summarizing assistant, but requires heavy fact-checking **Rating:** 3.0/5.0 stars **Reviewed by:** Francisco Javier S. | Product Manager, Chemicals, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Microsoft Copilot?** The time it saves me on administrative overhead is incredible. My absolute favorite feature is the meeting summarization in Teams—if I join a call late, I can ask Copilot to catch me up on what I missed, and the action items it extracts at the end are surprisingly accurate. It is also brilliant for drafting emails in Outlook or turning a messy page of notes into a clean, formatted PowerPoint skeleton in seconds. **What do you dislike about Microsoft Copilot?** It still hallucinates too much when dealing with complex, numbers-heavy Excel files or long Word documents. I cannot trust it blindly; I have to manually verify its data analysis because it occasionally misunderstands context or creates formulas that do not make sense. Also, the premium licensing cost is very high for an assistant that still requires this much human supervision and fact-checking. **What problems is Microsoft Copilot solving and how is that benefiting you?** It completely cures the "blank page syndrome" and eliminates hours of tedious busywork. Instead of spending my afternoon digging through unread email threads to understand a project's status, I can just ask Copilot to summarize the key updates. This lets me bypass the initial grunt work of drafting, sorting, and summarizing, freeing up my energy to focus on strategy and actual problem-solving. ### 22. Seamless Microsoft App Integration That Supercharges Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay K. | Assistant Manager, Pharmaceuticals, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 18, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Microsoft Copilot?** Microsoft Copilot works seamlessly with Outlook, helping me draft emails, summarize long threads, and generate quick replies. It’s also deeply integrated with Word, Excel, PowerPoint, and Teams, which keeps my workflow smooth as I move between apps. I can access and use data from OneDrive and SharePoint as well, which makes collaboration easier. I’ve also used it for sentence formatting and grammar checks. Performance feels fast, and it saves time by letting me complete tasks within seconds, which boosts productivity. Overall, its strong integration across Microsoft apps makes my work quicker, smoother, and more connected. **What do you dislike about Microsoft Copilot?** Sometimes Copilot doesn’t respond exactly according to the prompt. I often have to repeatedly select “I don’t like this” before the output improves and it finally provides a more accurate response. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot helps reduce manual work, such as writing emails, creating reports, and analyzing data. It also makes my work easier by bringing tools like Outlook, Excel, and Teams together in one place. ### 23. Convenient in Word/Teams, but Still Hit-or-Miss and Needs Too Much Rewriting **Rating:** 3.0/5.0 stars **Reviewed by:** Bálint K. | Principal Data Architect, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 21, 2026 **What do you like best about Microsoft Copilot?** It does a decent job with first drafts and summarizing meeting notes. The best part is definitely the convenience—having the AI right there in Word or Teams means I don't have to copy-paste back and forth from a separate browser tab. The interface is clean and easy to figure out. **What do you dislike about Microsoft Copilot?** The output is pretty hit-or-miss. It frequently gives generic answers or misses the actual context of my files, meaning I spend too much time rewriting and correcting facts. Given the steep price tag, the value just isn't quite there yet for the amount of babysitting it requires. **What problems is Microsoft Copilot solving and how is that benefiting you?** It mostly helps with administrative overhead. We used to struggle with catching up on long email chains and missed Teams meetings. Now, Copilot gives a quick summary that saves a couple of hours a week on catching up. It’s not perfect and still requires a manual double-check, but it solves the initial time drain. ### 24. Powerful AI Integration Across Microsoft 365 with Flexible Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Robert Z. | President, Automotive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about Microsoft Copilot?** Integrating all office programs with AI! Copilot can access my email history, files stored in the Microsoft cloud (OneDrive or SharePoint), OneNote, and even other users’ files if I already have access and the file is stored in a shared SharePoint group, list, etc. They also offer the option to use the default agents they’ve created or to build your own. OpenAI is the default model, but with some setup, Claude is available as well. **What do you dislike about Microsoft Copilot?** The ability for agents to remember past conversations and improve over time still feels underdeveloped. You can use AI notebooks to link files to agents, but that option seems limited to OneNote. You can link up to 20 files for an agent to reference, but that isn’t the same as having it remember past prompts or previous conversations. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use it to help me solve challenging database, ERP, and engineering problems. I ask it for support with system integrations, improving existing systems, and coding in Python, SQL, Visual Basic, and C. It’s excellent at uncovering insights in complex data and identifying underlying trends. I’m also starting to use it to improve my day-to-day organization—especially around emails and task management—but that part is still a work in progress for me. ### 25. Microsoft Copilot’s Contextual Integration Makes Daily Workflows Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek G. | Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 15, 2026 **What do you like best about Microsoft Copilot?** From an architectural and utility standpoint, the most impressive aspect of Microsoft Copilot isn't just the underlying language model—it is its contextual integration. Instead of acting as an isolated chatbot where you have to constantly copy, paste, and switch tabs, Copilot is woven directly into the workspace ecosystems professionals use daily. **What do you dislike about Microsoft Copilot?** Copilot functions primarily as an editorial assistant or a high-powered summarizer, but it doesn't actually execute workflows. It will tell you what needs to be done, outline action items, or draft a response, but it cannot independently run long-running background processes, automate ticketing systems, or execute backend technical tasks without complex, manual configuration inside Copilot Studio. It acts as an accelerator for a human, not an autonomous agent. **What problems is Microsoft Copilot solving and how is that benefiting you?** Your prompts indicate you're solving: Slow programs Large data handling issues Unsafe parallel execution Reusability gaps 👉 And gaining: Faster execution Stable system behavior Clean architecture Career growth toward senior/lead roles ✅ If you continue this path, next logical upgrades would be: Parallel processing with Application Server load balancing Logging framework (SLG1) Retry mechanism for failed tasks ABAP OO-based batch framework ### 26. Effective Integration with Office 365, but Needs Quick Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo F. | Senior Internal Auditor | Special Audit | Corporate Investigations, Automotive, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** July 24, 2026 **What do you like best about Microsoft Copilot?** I use Microsoft Copilot in my daily work to enhance emails, spreadsheets, reports, and presentations. I like the integration with Office 365 suite applications. These integrations allow me to interact directly with the content I want to improve and let me use the company's own data without the need to anonymize it, since Microsoft has agreements with the company I work for. Microsoft Copilot solves textual structure problems and reduces the time needed for project planning. **What do you dislike about Microsoft Copilot?** I feel that the tool could be updated at the same speed as other generative AI tools, like Claude, Gemini, or ChatGPT. I have the impression that Microsoft Copilot is lagging behind these tools. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft Copilot to enhance texts, such as emails and reports, and to reduce project planning time. The integrations with Office 365 allow direct interaction with the content and the use of company data without anonymizing it. ### 27. Microsoft Copilot – An AI Productivity Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Vishnu S. | Senior Software Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 08, 2026 **What do you like best about Microsoft Copilot?** The best thing about Microsoft Copilot is that it’s available right inside Microsoft applications like Excel, Word, Outlook, Teams, and even the RPA tool Power Automate. For a developer like me, this makes it much easier to write code, because I can clearly communicate the exact scenario and context without switching tools. I also find it very useful when creating SDDs, since it helps me structure and set the key points based on my requirements. **What do you dislike about Microsoft Copilot?** The feature I dislike most is that the license is expensive, and in some cases it makes assumptions and provides incorrect information. For example, when we have an error in a Power Automate flow and we ask for the exact issue, it may say the problem is in a particular action, but the real issue might be somewhere else in the flow. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot can help me solve coding issues in Power Automate. However, we need to communicate clearly and make sure we both understand the problem; otherwise, it can mislead us. It’s also very good when I’m creating solution design documents in Word and preparing Excel files for documentation purposes on projects. ### 28. Seamless Microsoft 365 Integration That Supercharges Daily Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Microsoft Copilot?** What I like most about Microsoft 365 Copilot is its seamless integration with the Microsoft 365 ecosystem. Having AI built directly into Outlook, Teams, Word, Excel, and PowerPoint allows me to draft emails, summarize meetings and long documents, and quickly analyze or generate content without switching between applications. Because Copilot understands the context of my Microsoft 365 environment, it fits naturally into my daily workflow and helps me complete routine tasks more efficiently. **What do you dislike about Microsoft Copilot?** Microsoft 365 Copilot's biggest strength, its deep integration with Microsoft 365, can also be its biggest drawback. Because it's embedded throughout the Microsoft ecosystem, it can sometimes feel overly persistent or appear in places where I don't necessarily need AI assistance. I would also like more flexibility to customize where and how Copilot appears so the experience feels more tailored to my personal workflow. These are relatively minor concerns, but greater user control would make an already strong product even better. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot helps reduce the time spent on routine, low-value tasks so I can focus more on strategic work. It streamlines activities like drafting emails, summarizing meetings and documents, creating first drafts of presentations, and finding information that's spread across Outlook, Teams, SharePoint, and OneDrive. Having those capabilities embedded directly in Microsoft 365 reduces context switching and makes it easier to stay productive throughout the day. Rather than replacing expertise, Copilot helps accelerate the work that's already being done. ### 29. Recent Updates Made Microsoft 365 Copilot Less Reliable for File and Document Generation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Microsoft Copilot?** What I like best about Microsoft 365 Copilot is its ability to generate images, work across chats, emails, meetings and files through Work mode, and enable rapid agent building with repositories, making knowledge access and automation seamless. It significantly boosts productivity and decision-making. **What do you dislike about Microsoft Copilot?** It’s pretty dumb nowadays. It takes shortcuts and often gives the wrong answer, with more of that generic “AI-type” response instead of something actually helpful. File and document generation is an utter failure too; it will destroy everything you’ve written. Before, Copilot was good, but the devs have spoiled it with the latest updates. I’m not sure if they did it to save time, speed things up, or cut costs, but the new version is just so bad. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot solves the challenge of finding information scattered across emails, Teams chats, meetings and documents. It helps me quickly locate the right information, automate repetitive tasks, generate content, and build agents for specific workflows, saving time and enabling faster, more informed decisions. ### 30. Copilot Delivers Strong Summaries and Drafting Support for Better Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Microsoft Copilot?** I used Copilot for work and I do highly enjoy it. I like that is it able to pull all my work information and provide good summaries, feedbacks, and helps me draft ideas as well. I also enjoy the fact that it helps me make my work better, including the overall flow and integrates new information that may better my work (including emails, ads, and other supports). **What do you dislike about Microsoft Copilot?** I find that sometimes, it gets confused on what I am talking about. So in the same chat, I want to be able to bounce my ideas with AI but sometimes, it gets off topic. I clearly highlighted above on what I am looking for but it sometimes ties topics from another chat into the conversation, which ends up not making any sense. **What problems is Microsoft Copilot solving and how is that benefiting you?** It's giving me clearer breakdown on topics that I may not fully understand as well. For example, if my manager tells me one thing and i don't know what she is talking about, Copilot is able to search my inbox or internal data to help me breakdown what's needed or what my manager is trying to convey. ### 31. Quick, Helpful Excel Formula Suggestions—With the Occasional Annoying Pop-Up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Microsoft Copilot?** The most helpful thing about Copilot is its suggestions when working on a document, particularly in Excel when it can be tricky to find the right formula. It's quick, efficient, and mostly correct (when it's wrong, I can ignore the suggestion and it often provides a better one). This interface is also helpful, as it immediately appears by the right thing. Set-up was easy as it automatically turned itself on. **What do you dislike about Microsoft Copilot?** The only real downside is that sometimes the pop-ups are annoying/give the wrong suggestion, but you can then easily and quickly click them away. I also only have access to in-app Copilot through my institution, so the price may be quite high for individual users. I'm unsure how well it integrates across apps as I haven't used this capability yet. **What problems is Microsoft Copilot solving and how is that benefiting you?** Copilot mostly helps me to work more quickly and efficiently. I used to have to look up correct ways to format things, or the right formulas in Excel. Now, I don't have to open a separate tab and research myself, as Copilot often provides me with the correct answer without me having to leave the document I'm working on. This saves me time and effort. ### 32. Seamless Microsoft Integration and Flexible Copilot Models **Rating:** 4.0/5.0 stars **Reviewed by:** Kushan N. | Batch Representative of Department of Computer Science and Enginerring, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about Microsoft Copilot?** Integration capabilities. It is all Microsoft. It is easy to integrate with data in the company. Also I like how it blend with other tools. Example, m365 tools have it's #Copilot init. Also, like flexibility of copilot. We can use best models in copilot and harness capabilities of those models for different tasks. **What do you dislike about Microsoft Copilot?** Sometime, I feel we need more models as ochestrator. But Microsoft Foundry we can use any model. Also, some time copilot agents act differently based on where they deploy. That wired too. Some timw it take lot of time to index the data, means it taks some time to read the data when i attache the data as a knowledge. **What problems is Microsoft Copilot solving and how is that benefiting you?** It help me to got through my emails and set up todo list of the day. Also I use cowork to automate daily repeating task. Most of the time those taks are link with my emails and Planner and other reports. Also, it is mych more easier to create a co work task than powrr automate. Also, I use copilot to get information from web and summarize it. ### 33. Easy to Onboard and Well-Integrated, but Needs Refined Prompts **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about Microsoft Copilot?** Microsoft 365 copilot is easy to use, remembers details such as names, roles, governance meetings, style and tone used etc. for use across chats, it has proved easy to onboard my team and use of copilot has improved team's confidence in turning around minutes, emails, reports etc., well-integrated with other M365 tools that we use in our organisation **What do you dislike about Microsoft Copilot?** Microsoft 365 copilot sometimes gets repetitive, prompts need to be super refined and accurate in order for it to generate some outputs the way we want - for example, a simple prompt to generate minutes of meeting would result in quite a complex and fluffy output. However, it can be refined and providing a sample to analyse the format, structure and tone the organisation requires instantly transforms results. It can make wrong assumptions quite often and generating actions would result in a big list of assumed actions. **What problems is Microsoft Copilot solving and how is that benefiting you?** - Generating minutes from the Teams transcript - Summarising large emails/discussions - Generating ideas for event organisation, project planning, workshops etc. - Developing questions and discussion points for fruitful meetings - Tailoring output to audiences - technical/ non-technical, senior leaders etc. - Day to day administrative tasks - Personal tasks - Turning around outputs quickly, leaving time for brainstorming or other important activities ### 34. Clear, Concise Responses That Fit Perfectly Into Documents, Emails and Presentations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about Microsoft Copilot?** It has a clear and concise understanding of the requests that I present. After a little refining of a request it puts together a suitable reponse that I can then use in a text document, email or presentation. It searches multiple resources and then presents its finding based on the searches. Good service! **What do you dislike about Microsoft Copilot?** There are times that it doesn't understand what I'm asking it to do. It could be all in the way I word my request, not sure. It may take several revisions and submittlas to get the answer I'm looking for, or at least something that is useful. The big thing is that the more you refine the request the more it presents. **What problems is Microsoft Copilot solving and how is that benefiting you?** I work on audits a lot here and creating policies is a big part of that. I can ask the AI most anything realted to my audit tasks and it can come up with an answer based on the searches it performs. I can also create presentations for my Sunday school class and lay it out in a form that younger children can understand. ### 35. Automatic and Efficient Generation of Documents **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** May 05, 2026 **What do you like best about Microsoft Copilot?** I highly value the quick access to information and the ability of Microsoft Copilot to generate documents and presentations from scratch, especially for presentations to Smart cities clients. I also appreciate its integration with the Microsoft environment, such as SharePoint, which helps me analyze information and KPIs of my municipal projects. The autocomplete feature makes document creation easier, and the suggestions for improvements guide me on how to divide and focus my presentations. Additionally, it is a product that requires minimal configuration, making it accessible for all types of users. **What do you dislike about Microsoft Copilot?** It is important that the information you provide is of high quality, which means you should limit your search to your documents, as in smart city environments the information is not mature and therefore not very reliable. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft Copilot to prepare presentations and analyze project information. It facilitates document creation by auto-completing and suggesting improvements. The integration with Microsoft, especially SharePoint, allows me quick access to information and the generation of presentations from scratch. ### 36. Boosts Productivity with Seamless Microsoft Integration **Rating:** 3.5/5.0 stars **Reviewed by:** akshit j. | Senior Software Engineer, Legal Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 04, 2026 **What do you like best about Microsoft Copilot?** I like Microsoft Copilot because of how seamlessly it fits into the tools I already use. Since it's integrated with the Microsoft ecosystem, I don't have to switch between multiple applications. The UI is simple and easy to use, which made adoption very quick without requiring extra time to learn. It felt quite intuitive from the beginning. Practically, it helps me quickly summarize long content, improve or rewrite text, and generate structured responses from rough inputs. It also reduces context switching because I don’t need to open another AI tool; I can work directly where I am. This integration improves overall efficiency. Additionally, it's integrated with my Windows system and offers suggestions and notes as I work. **What do you dislike about Microsoft Copilot?** One limitation is that the response can sometimes feel a bit generic, especially if the input is not very detailed. For more technical and context-specific tasks, I usually need to refine the output manually or take assistance from other AI tools. It works best within the Microsoft ecosystem, but outside of that, flexibility feels slightly limited compared to standard AI tools. Also, the generated output may look correct at a glance but still needs validation, so you can't fully rely on it, especially for important or technical content. Accuracy is less. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft Copilot to enhance productivity by summarizing large documents and converting notes to structured formats, reducing time spent on repetitive tasks. It helps me focus on implementation and decision-making while improving speed and clarity in writing. ### 37. Seamless Microsoft 365 Copilot Integration That Streamlines Everyday Work **Rating:** 4.5/5.0 stars **Reviewed by:** Pavitra V. | Strategy Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 18, 2026 **What do you like best about Microsoft Copilot?** What I like best about Microsoft 365 Copilot is how it integrates directly into everyday tools like Outlook, Teams, Word, Excel, and PowerPoint. It can summarize conversations, organize information, draft content, and turn data into actionable insights without disrupting the workflow. This makes it especially valuable for reducing repetitive work and creating more time for strategic thinking and decision-making. **What do you dislike about Microsoft Copilot?** What I dislike most is that Microsoft 365 Copilot can be inconsistent. It sometimes produces generic summaries, overlooks important context, or confidently presents inaccurate information, so its work still needs careful review. It can also be difficult to understand why it cannot locate certain information, particularly when permissions, file organization, or data access are involved. Finally, the experience and usefulness vary across applications, which makes it feel less seamless than expected. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft 365 Copilot helps solve information overload and reduces time spent on repetitive tasks. It summarizes long email threads and Teams meetings, drafts and improves documents, organizes ideas into presentations, and helps analyze data. This benefits me by saving time, helping me catch up quickly, and allowing me to focus more on strategic thinking, decision-making, and higher-value work. ### 38. Integrates Seamlessly, Needs Speed Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Babu S. | Senior Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 02, 2026 **What do you like best about Microsoft Copilot?** I find Microsoft 365 Copilot very helpful because it's capable of integrating with almost every Microsoft application, including Excel, Power BI, Word, Outlook, and Microsoft Teams. This integration is really useful for creating multiple agents and projects. I also use it when building pitch decks for clients and brainstorming within PowerPoint. It helps me create visualizations that are apt for stakeholders and automate meetings in Teams, like removing canceled meetings from calendars or automatically accepting meetings from specific stakeholders. The initial setup was very easy, taking weeks to complete, which was convenient. **What do you dislike about Microsoft Copilot?** I find Microsoft 365 Copilot is good, but it's also a little slow sometimes, and it doesn't generate an image or a particular outcome sometimes as we intend to. And it says 'sorry, try again later.' I don't feel that sits well. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft 365 Copilot for generating effective prompts and building AI agents across projects. It's integrated with several apps, helping me build pitch decks, draft narratives, and manage meetings efficiently. ### 39. Efficient Multitasker with Minor Downtime Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Data Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Microsoft Copilot?** I like that I can assign multiple tasks to Microsoft 365 Copilot, whether it be research or building something, and it can solve the tasks step by step and deliver a finished result. Rather than using one prompt at a time, I love that it's able to accomplish a set of tasks to achieve the set deliverable. It has allowed me to spend less time working and more time just assigning tasks to Copilot and guiding it, almost like a supervisory role. The initial setup was straightforward and easy. **What do you dislike about Microsoft Copilot?** There have been a few times when I wasn't able to log in to my Microsoft 365 Copilot account for hours. I get that this likely has to do with their upgrades and all, but whenever I have had to experience this, it's affected my productivity levels at work. Without the outages and login bugs, it sure would have been a ten. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft 365 Copilot for editing, research, data analysis, and coding, saving me time. I assign tasks instead of doing them manually, like being in a supervisory role, and it efficiently handles multiple tasks to deliver finished results. ### 40. Incredible assistance but Chat Intelligence Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Parvathy S. | Associate Software Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Microsoft Copilot?** Copilot offers strong security for handling confidential information, which is why many companies prefer it. Its seamless integration with other tools also makes debugging and code fixing more efficient. It generates optimized code and provides faster responses. **What do you dislike about Microsoft Copilot?** In regular chat mode, it’s not as capable as tools like Claude or ChatGPT, especially when it comes to understanding complex scenarios and generating code based on them. **What problems is Microsoft Copilot solving and how is that benefiting you?** Faster debugging and capturing information: It speeds up debugging by quickly suggesting fixes and identifying issues in code. It also helps capture and interpret information from flows in Power Automate, making it easier to understand what’s happening and troubleshoot when needed. It reduces manual effort by generating code, summaries, and suggestions, which saves a lot of time on repetitive tasks. Overall, it improves productivity by integrating smoothly with tools like Microsoft 365, so I can work without constantly switching contexts when reviewing flows in Power Automate. ### 41. Great Built-In AI, Strong Security, and Smarter Meeting Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Anam Q. | Assistant Manager Data engineering, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Microsoft Copilot?** The built-in AI features are great. It has strong security and authentication, and the IntelliSense is better. I also like that it keeps track of the meeting points, so we can avoid listening to the meeting recordings afterward. The Copilot prompts in Teams help us understand what’s going on in the conversations. The built-in memory of the topics that are ongoing is one of the best features. **What do you dislike about Microsoft Copilot?** Incosistent accuracy in complex queries, have to ask a lot of questions for complex queries to give results. High licensing cost for enterprise. Limited functionality of offline mode. Occassional latency in processing large files or queries. Too much internet dependencies, if the wifi or connections fail, the whole query must be rewritten **What problems is Microsoft Copilot solving and how is that benefiting you?** I basically work on the development side of the team and whenever i am stuck with some query thats too complex to understand and cannot find a way out, copilot generally helps find out ways, it helps a lot in solving queries or even giving solutions thats the plus point of copilot and as my organisation uses microsoft products so it becomes more easier ### 42. Useful AI with an Easy UI and Reliable Results Across Email, Sheets, and Word **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Sales Administration Support, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 29, 2026 **What do you like best about Microsoft Copilot?** It’s very useful for asking questions, whether I’m working in my email, a spreadsheet, or a Word document. I also use it to make emails more concise and to search for decision-makers at different companies for sales outreach. The UI is easy to use, and if you’re signed in, your searches are saved for future reference. The AI is pretty good, and I find I don’t have to double-check the results as much as I do with other GPT/chatbots. **What do you dislike about Microsoft Copilot?** I don’t always want it enabled in every program I use. For example, I don’t think it needs to be integrated with MS Paint. I do think it’s helpful in email, spreadsheets, and Word, and it can also be useful for running multiple searches at the same time. Still, I really don’t need it in every Microsoft program all the time. I usually turn off automatic suggestions so I can focus, especially when it’s something that needs to be completed manually. I also keep it from auto-running on startup, so it only uses resources when I actually need it. **What problems is Microsoft Copilot solving and how is that benefiting you?** It’s a really quick and easy chat model to use alongside other programs. I find it faster to use Copilot than to open a web-based browser chatbot. The integration with Microsoft products works well, and overall it’s mainly a convenience factor: it saves me time and reduces the number of windows and programs I need to have running at once. ### 43. Effective for Document Review, Needs More Conciseness **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan A. | Accounting Intern, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Microsoft Copilot?** I use Microsoft 365 Copilot for reviewing PDF documents, researching accounting guidance, and help with Excel and other miscellaneous questions. It pulls data out of PDFs quickly for me and helps shorten my research time on questions I have. I think it is really helpful when reading old emails and remembering past conversations to pull and find old information quickly for me. The initial setup of Microsoft 365 Copilot was very simple for me. **What do you dislike about Microsoft Copilot?** Sometimes Microsoft 365 Copilot says too much, giving me more information than needed, so I end up spending too much time reading it when I want quick answers. It also tends to repeat itself and I wish it would organize information in a clean and concise way. Setting up a bot within Copilot for a specific task is a little confusing and doesn't always work the best. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft 365 Copilot to quickly extract data from PDFs and shorten research time. It's really helpful in recalling past conversations by finding old emails. However, sometimes it gives more information than needed, causing me to spend extra time reading. ### 44. Copilot’s Quick Search and Rewards Make Daily Tasks Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica B. | Independent Contractor, Entertainment, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Microsoft Copilot?** I believe the quick search feature in Copilot is extremely user-friendly and useful. Some of the upsides would be the Rewards feature that gives you points so you can use the points you get for gift cards. As a Microsoft user, the Rewards features are more useful for my personal use and enjoyment. The more gift cards, the better. **What do you dislike about Microsoft Copilot?** I honestly don’t have any dislikes when it comes to Copilot’s features. It’s been incredibly helpful with my day-to-day tasks, streamlining my workflow and making everything feel much more efficient. The integration and overall ease of use are genuinely impressive, and I find myself relying on it more and more each day as I work on my projects. **What problems is Microsoft Copilot solving and how is that benefiting you?** Copilot is especially useful for saving time on everyday tasks and workflows. It addresses the problem of manual data entry and slow drafting by quickly generating outlines and summaries. For me, that frees up valuable hours in my schedule and lets me focus more fully on higher-priority legal work. I also find it to be a strong brainstorming tool when I need to develop ideas efficiently. ### 45. A Great AI Assistant for Everyday Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Yatin K. | Assistant Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2026 **What do you like best about Microsoft Copilot?** What I like best about Microsoft Copilot is its ability to quickly assist with everyday tasks, improve productivity, and provide helpful suggestions. It saves time by helping with drafting documents, summarizing information, generating ideas, and supporting problem-solving. Its integration with Microsoft tools makes it convenient to use within my existing workflow. **What do you dislike about Microsoft Copilot?** What I dislike about Microsoft Copilot is that its responses are not always perfectly accurate and may require verification before using the information. It can sometimes misunderstand the context of a request or provide generic suggestions. Improving accuracy, customization options, and consistency would make the experience better. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot helps solve productivity challenges by reducing the time needed for tasks such as creating content, summarizing information, generating ideas, and finding relevant insights. It helps me work more efficiently by providing quick assistance, improving the quality of my work, and allowing me to focus more on important tasks instead of repetitive activities. ### 46. A genuine time saver for documentation and client reporting in IT ops **Rating:** 5.0/5.0 stars **Reviewed by:** Ansh B. | Associate Security Engineer, Capital Markets, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 12, 2026 **What do you like best about Microsoft Copilot?** What I like best about Microsoft 365 Copilot is how seamlessly it integrates into the tools we already use every day Outlook, Word, Excel and Teams without requiring us to switch context or learn an entirely new platform. As someone managing IT operations and supporting multiple client environment, my day is split between documentation, client communication, and troubleshooting reports, and Copilot has made a noticeablr diffrence across all three. In Outlook, the ability to quickly summarize long email threads or draft replies based on context has saved a good chunk of time, especially when juggling multiple client escalations at once. Instead of scrolling through a 20 reply threa to catch up, I can get a quick summary and jump straight into action. In Word, drafting SOPs, RCA documents, and client facing reports has become noticeably faster. I can give Copilot a rough outline or bullet points from a troubleshooting session, and it helps stricture that into a more formal, readable documenting things like device enrollment procedure or incident summaries that need to go out to clients or management. Excel is where Copilot genuinely surprised me being able to ask plain language questions about a dataset (like device compliance status or ticket trends) instead of manually building formulas or pivot tables has made reporting a lot less tedious. In Teams, the meeting recap and action item extraction feature is a big plus, especially for internal syncs with the team where decisions get made quickly and it's easy to lose track of who owns what. Overall, the biggest value is time saved on repetitive, low complexity tasks freeing up more bandwidth for actual troubleshooting and client facing security work. It doesn't replace expertise or judgement, but it removes a lot of the friction around documentation and communication, which in an IT support role is a big chunk of the day. **What do you dislike about Microsoft Copilot?** While Copilot has genuinely made a difference in day-to-day work, it does come with a few limitations that are worth mentioning. The output can sometimes feel generic or surface level especially when working with more technical or client specific data. For example, when I ask it to help summaries device compliance reports or structure troubleshooting logs into an RCA document, the first draft is rarely something I can send out a is. It usually gets the overall shape right, but I still need to go in and manually adjust the details, correct technical terminology, or add context that Copilot simply doesn't have visibility into, like specific client environment quirk or past incident history. Getting consistently good results also depends a lot on how well the prompt is structured. If I just a vague question, the response tends to be shallow or generic, and I end up spending extra time rephrasing until I get something usable. This means there is a bit of a learning curve before Copilot actually starts saving time instead of adding an extra editing step. For someone new to using it, this can be a little frustrating at first, since the expectation going in is that it well just understand what you need. Licensing cost is another factor worth considering, especially in an environment like mine where I am supporting multiple clients accounts and internal teams. Not every user needs the full capacity of Copilot, so justifiying the add on cost across an entire organisation can be a harder sell, particularly when usage patterns vary a lot from person to person. From an IT administration and security standpoint, I would also like more visibility and control over what data Copilot is accessing and how it is being used across Outlook, word, excel and Teams. In a role that is focused on endpoint security and client data handling, governance and audit trails matter a great deal, and right now that visibility feels a bit limited compared to the other security tooling we rely on daily. A bit more transparency and reporting around data access would go a long way in making it easier to trust and monitor at scale. **What problems is Microsoft Copilot solving and how is that benefiting you?** In my role, I spend a large part of the day managing endpoint security and device management across multiple client's environment which means constant documentation, client communication and reporting on top of the actual technical troubleshooting Before using copilot, a lot of time went into repetitive, low complexity tasks like drafting emails, structuring SOPs, summarizing long meeting discussions or manually building reports and pivot tables in Excel. None of this required deep expertise but it still consumed hours that could have gone toward actual security work, client escalations or deeper troubleshooting. Copilot has directly addressed this by taking over a lot of the repetitive groundwork. In Outlook, instead of manually going long emails threads during client escalation I can get a quick summary and respond faster, which matters a lot when multiple clients are raising issues around the same time. In word when I am documenting things like device enrollment procedure incident summaries or RCA reports I can start from a rough outline or bullet points from a troubleshooting session and copilot helps turn that into a properly structured, client ready document much faster then writing it from scratch. In excel, being able to ask plain language questions about data like device compliance status or ticket trends instead of manually writing formulas or building pivot tablets, has made reporting far less tedious and time consuming In Teams the meting recap and action item extraction has been genuinely of tasks to get lost afterward. The overall benefit is time. By reducing the efforts spent on documentation, communication and basic reporting, I get more bandwidth to focus on the parts of the jobs that actually need judgement and expertise like investigating security incidents, fine tuning device control policies or working through client specific troubleshooting. Copilot does not replace that expertise but it removes a lot of the friction around the administrative side of an IT support and security role, which ends up being a significant chunk of the day. in a multi-client environment where context switching is constant, that time saved adds up quickly. ### 47. Boosts Productivity with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash T. | Manufacturing Engineer **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 12, 2026 **What do you like best about Microsoft Copilot?** I like how quickly Microsoft Copilot generates clear and well-structured content. It helps me save time on documentation by summarizing large amounts of technical information and improves the quality of reports and emails. The ability to quickly analyze data supports faster decision-making. I also appreciate that it integrates well with Microsoft 365, making everyday tasks like scheduling meetings, follow-up emails, and handling documents more efficient. It keeps everything in one place, so I can draft emails in Outlook, summarize meetings in Teams, and create or refine reports in Word and PowerPoint without switching between multiple tools. This streamlined workflow saves time and boosts productivity. Setting it up was very easy and straightforward too. I also find value in Copilot Studio for creating AI agents that automate repetitive workflows, answer common questions, and integrate with business systems. **What do you dislike about Microsoft Copilot?** Sometimes it generates overly generic responses, so still needs to verify technical content. I would like to see better understanding of complex manufacturing and engineering data, along with better context retention in longer conversations. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot saves me time on documentation, summarizes technical information, improves report quality, and speeds up decision-making with quick data analysis. It integrates well with Microsoft 365, enhancing productivity by keeping everything in one place without switching between tools. ### 48. Microsoft Copilot: great but needs improvement... **Rating:** 4.0/5.0 stars **Reviewed by:** Fabrizio M. | OPERATORE ANTINCENDIO - OSPEDALE PEDIATRICO BAMBINO GESù, Hospital & Health Care, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Italian using AI. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 26, 2026 **What do you like best about Microsoft Copilot?** The thing I appreciate most about Microsoft Copilot is how useful it can be during the workday, especially when it's necessary to speed up certain tasks or quickly find support. It helps me a lot to better organize my work, to summarize information in a short time, and to have useful insights when I have to manage multiple things at once. In the work environment, it's convenient because it saves time and makes many tasks simpler, without replacing my work but helping me to be faster and more efficient. **What do you dislike about Microsoft Copilot?** What I sometimes like less about Microsoft Copilot is that it doesn't always perfectly understand what I mean on the first try, so in some situations, you need to rephrase the request to get the desired result. Moreover, for very specific or complex tasks, personal oversight may still be needed to ensure everything is truly accurate. Despite this, it remains a very useful tool that can significantly enhance daily productivity. **What problems is Microsoft Copilot solving and how is that benefiting you?** Microsoft Copilot helps me mainly to speed up many small daily tasks that would otherwise take more time, such as putting together ideas, writing more quickly, or finding information without having to go through too many steps. This helps me to be more productive during work and to manage everything more easily, leaving me more time to focus on truly important activities. ### 49. Streamlines Routine Tasks but Pricey for Small Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Akhil M. | Managing Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 11, 2026 **What do you like best about Microsoft Copilot?** I use Microsoft 365 Copilot for everyday agency tasks like drafting client emails, summarizing meetings, turning rough notes into proposals, and putting together research for slides. It helps cut down the time I spend on emails, meeting summaries, first draft proposals, and slide decks, allowing me to focus more on client work and strategy. I appreciate how it saves time on the repetitive stuff like emails and meeting notes, making it easier to move faster without starting from scratch each time. The time-saving features like handling emails and meeting notes are valuable to me as they free me from doing low-value work by hand. I can draft emails faster, quickly turn meeting points into actions, and focus on client work instead of getting bogged down by routine admin tasks. Additionally, integrating it with the Microsoft Office ecosystem of apps like Excel and PowerPoint adds to its usefulness. **What do you dislike about Microsoft Copilot?** It can be inconsistent with context, especially across different apps, so I still have to check and edit a lot. It can also be a bit expensive for a small agency like ours. It is not always reliable on client-specific details or large meeting transcripts. **What problems is Microsoft Copilot solving and how is that benefiting you?** I use Microsoft 365 Copilot to draft client emails, summarize meetings, create first draft proposals, and assemble research for slides. It saves time on routine admin work, allowing me to focus on client tasks and strategy while automating workflows in the Microsoft Office ecosystem. ### 50. Quickly Organizes Work Context and Polishes Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Microsoft Copilot?** It pulls in context from different areas of work and helps organize it. It helps me make things formal quickly. It helps me phrase things in emails or in chats where it would usually take me way longer to think thru. My favorite feature is how it gathers notes from meetings and can keep track of who agreed to what. **What do you dislike about Microsoft Copilot?** Sometimes it is very verbose. Meaning I will give it a prompt and it spits out way too much I information and I have to now sift thru that. Sometimes it gets it wrong and adds a lot of verbose details that stray from the point. Many times the simple answer is the right one so that is what I have to guide it to. **What problems is Microsoft Copilot solving and how is that benefiting you?** It helps me make sure things aren't missed and helps me capture all the notes after reading and all things assigned to me. I use it a lot to help me write emails. It saves me a lot of time trying to figure out how to compose it. I often use it to create emails for tickets. For requests that I need to fill, it will add all the details from a chat and compile it into a nice formal ticket request email. ## Microsoft Copilot Discussions - [Why should I choose Microsoft 365 Copilot over ChatGPT/Claude/Gemini?](https://www.g2.com/discussions/why-should-i-choose-microsoft-365-copilot-over-chatgpt-claude-gemini) - 1 comment, 1 upvote - [View Microsoft Copilot pricing details and edition comparison](https://www.g2.com/products/microsoft-copilot-2026-08-27/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+03%3A29%3A28+-0500&secure%5Bsession_id%5D=21288c11-dda0-4233-9f61-805d47f2cdc6&secure%5Btoken%5D=af3155533055ef0210e9170390feed120a51929c2a2e80ea25dab0ad20c9ceb7&format=llm_user) ## Microsoft Copilot Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Grammar** - Grammar Check - Tone Check - Sentence Formatting - Spell Check **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Data** - Reliability - Data Security **Image Generation** - Algorithms - Text-to-Image - Customization - Image Variations - Aspect Ratio - AI/Machine Learning - Image Creation **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Formatting** - Plagiarism Check - Style Editor - Citation Finder - Rich Text Editor **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Advanced Functionality** - Image Weights - Negative Prompts - Seed - Image Quality **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Content ** - Content Ideas - Content Generation - Form Generation **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Learning** - User Interaction Learning - Error Learning **Model** - Model Selection - Style Selection - Image Tiling **Generative AI** - AI Text Generation - AI Text Summarization **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Product Type** - Standalone Application - Plugin **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Compatibility - AI Voice Assistants** - Cross platform compatibility **Commercial Rights & Licensing - AI Image Generators** - Commercial Rights & Licensing **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **License Type Transparency - AI Image Generators** - License Type Transparency **Additional Functionality** - Personalization and Recommendation - API - Automated Image & Video Editing - Image Editing - AI Headshot Generator - Image Upscaling - Default Themes - Creative Design - Generative AI - Inpainting - 3D Imaging - Background Removal - Style Check - Content Policy - Outpainting - Multi-Language - Virtual Characters and Avatars - 2D Drawing - Generative Fill - Natural Language Processing - Adversarial Training - Media Upload - AI Copilot - Mobile App - Prompt Engineering - Color Matching - Content Generation **Additional Functionality** - Revision History - Assisted Content Creation - Collaboration Tools - Templates - Search - Tone Selection - Multi-Language - Tagging - Autocomplete - Document Export - Dictionary/Thesaurus - Snippets - AI Copilot - Third-Party Integrations - Reporting/Analytics - Workflow Management - Customizable Templates - Customizable Rules - API - Autocorrect - Natural Language Processing - Language Detection - Keyword Research Tools - Plagiarism Detection - Text Editing - Auto-Save - Brand Guidelines **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Drift Detection Alerts - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Data Encryption Tools - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top Microsoft Copilot Alternatives - [Gemini](https://www.g2.com/products/google-gemini/reviews) - 4.4/5.0 (416 reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - 4.6/5.0 (448 reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - 4.6/5.0 (2,926 reviews)