--- title: MasterControl Quality Management System Reviews meta\_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 528 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 528 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- ### MasterControl Quality Management System Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [(115 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [(87 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [(65 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [(47 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [(44 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [(43 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [(42 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [(32 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [(29 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [(27 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MasterControl Quality Management System ##### 1. Ease of Use Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [ See 115 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Life sciences Quality Management with MasterControl" What do you like about MasterControl Quality Management System? I like their FBS forms for Deviation, CAPA, and other quality events because they help us with step-by-step information filling, which is approved by ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ##### 2. Document Management Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [ See 87 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Enterprise (\> 1000 emp.) 4.0/5 "A modern approach to digital quality in life sciences" What do you like about MasterControl Quality Management System? Very flexible and scalable system especially for the Document managent and for collaboration on quality workflows. QA staff can manage processes in a TB Travis B. Mid-Market (51-1000 emp.) 4.0/5 "Document Management not Just for Life Sciences" What do you like about MasterControl Quality Management System? MasterControl provides a well-developed document management system. Their team strives to improve and grow their product. They provide numerous config ##### 3. Training Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [ See 65 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) See Related User Reviews ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you like about MasterControl Quality Management System? I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which make MS Melissa S. Mid-Market (51-1000 emp.) 5.0/5 "MasterControl QX Review 2025 - life sciences" What do you like about MasterControl Quality Management System? The integration with training and optimization. Exam Generator has been a great new feature. ##### 4. Document Control Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [ See 47 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Dominique G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique G.") DG Dominique G. 5.0/5 "Streamlined Document Control for Labs" What do you like about MasterControl Quality Management System? I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one anot ##### 5. Features Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [ See 44 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you like about MasterControl Quality Management System? I really appreciate the interconnectability of MasterControl Quality Management System. It allows me to see different quality events all tied together ### 5 Cons or Disadvantages of MasterControl Quality Management System ##### 1. Not Intuitive Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [ See 43 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 2. Learning Curve Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [ See 42 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you dislike about MasterControl Quality Management System? They improve it constantly. We have never had to ask for improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great for Life Sciences" What do you dislike about MasterControl Quality Management System? It can be hard to teach employees how to use if they are not familiar with the system. ##### 3. Difficult Usability Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [ See 32 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you dislike about MasterControl Quality Management System? I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe shoul ##### 4. Not User-Friendly Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [ See 29 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 5. Complex Setup Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [ See 27 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to encourage harmonization" What do you dislike about MasterControl Quality Management System? There are times when a process cannot be duplicated or integration is a little complicated. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Mx Summit Review" What do you dislike about MasterControl Quality Management System? The import was not as successful as team had hoped. It required many manual updates. ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 2/19/2025 "Life sciences Quality Management with MasterControl" 5/5 What do you like best about MasterControl Quality Management System? I like their FBS forms for Deviation, CAPA, and other quality events because they help us with step-by-step information filling, which is approved by FDA and helpful during audits. The initial setup was easy, and 250-300 people are currently using it. I would rate it 10/10. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I feel like their publishing queue needs improvement because sometimes it takes time. Also, the publishing queue can change the formatting or it might not publish correctly, which is frustrating. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? MasterControl Quality Management System streamlines our processes, ensures compliance, and aids in document and training approvals. Review collected by and hosted on G2.com. Show More Response from Megan Haskins of MasterControl [Editedit](https://www.g2.com/survey_responses/mastercontrol-quality-management-system-review-10860047/official_response/edit) We love to hear how MasterControl help streamline work and increase efficiency! 8/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices 6/4/2026 "Seamless transition from paper-based QMS to eQMS" 5/5 What do you like best about MasterControl Quality Management System? I evaluated several eQMS options for our company's transition from a paper-based system to an electronic one, and MasterControl's user interface was the most intuitive and easy to use. As our main concern was end user rollout and adoption, the modules keep processes in a neat 'container,' which makes the process of learning the system easier. As a first time sysadmin, there are endless resources from MasterControl Academy, to the Help pages, to the Community Hub which allow me to see the capability of the system. Our company will also make great use of leveraging dynamic organizers to maintain Design History Files, which previously was a huge manual effort. Overall, the best thing about the system is the time it saves. Previously, preparing a Change Order could take hours, but in MasterControl it takes minutes. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? There are a couple small improvements that could be made. For example, with the search functionality-there is a general search bar at the top of the page, but also one within the page you are on, and I often end up searching in the wrong one. It is also difficult to keep multiple tabs of MasterControl open. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Users generating the wrong document numbers, not completing their training in a timely manner, and ease of locating training records. Review collected by and hosted on G2.com. Show More Response from Megan Haskins of MasterControl [Editedit](https://www.g2.com/survey_responses/mastercontrol-quality-management-system-review-12920249/official_response/edit) Thank you for this thoughtful review! We're glad to hear that our resources and team supported a seamless end-user role out and continued adoption. End-users are critical to continued success. Validated ReviewerIncentivizedSource: Seller invite SC Stephanie C. Mid-Market (51-1000 emp.) 3/16/2026 "Efficient Workflow Management with Stellar Document Control" 5/5 What do you like best about MasterControl Quality Management System? I appreciate how MasterControl Quality Management System keeps all documents organized with wonderful revision and version control. The collaboration features are great for editing documents, and it's very easy to use with a nice user interface. I really value the ability to create customized forms for CAPAs and foreign material investigations; they are very detailed and work well. The document workflow for editing and revising documents works very well and flows easily, and it's easy to customize these workflows to fit what is needed. MasterControl is a highly functional system with designated workflows and secure information storage, allowing us to expand our quality system. The initial setup and configuration was done very efficiently and effectively, despite the amount of information to work through, thanks to the great organization of the schedule. After the configuration, it turned into a great product. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The tech support is very slow. It is easy to submit a ticket and follow up on it with all needed info, but the follow-through is slow. It would also be helpful to add photos for the IT help desk tickets. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? I use MasterControl Quality Management System to keep documents organized with version control, customize forms for investigations, and follow a continuous improvement mindset. Review collected by and hosted on G2.com. Show More Response from Megan Haskins of MasterControl [Editedit](https://www.g2.com/survey_responses/mastercontrol-quality-management-system-review-12487733/official_response/edit) Thank you for the thoughtful feedback, Stephanie! We are glad to partner with you. Validated ReviewerIncentivizedSource: Seller invite ![Jessica W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica W.") JW Jessica W. Document Administrator Mid-Market (51-1000 emp.) 2/19/2025 "MasterControl QMS: A Game-Changer for Quality Management" 5/5 What do you like best about MasterControl Quality Management System? We've been using MasterControl Quality Management System for some time now, and it has truly transformed the way we handle compliance, document control, and overall quality processes. This system is a comprehensive, user-friendly, and highly efficient solution for organizations looking to streamline their quality management workflows. Seamless compliance management - MasterControl makes it easy to meet regulatory standards like FDA, ISO, and GMP with automated workflows and real-time tracking. It has significantly reduced the burden of compliance audits and greatly assisted with our recent FDA audit and UL. Pulling up workflows, procedures, work instructions was wildly easy and definitely cut time down. Powerful document control - The system provides a centralized repository for documents, ensuring version control, easy access, and secure collaboration across departments. The automation features eliminate manual errors and approval bottlenecks, and as the document control specialist I greatly appreciate the ease and organization. User-friendly interface - Despite being a robust system, MasterControl has an intuitive design that is easy to navigate and very comprehensive. We've been able to adapt quickly, which reduced training time and improved productivity. Even just surfing around by yourself with minimal training is effective in learning the different tools and spaces in document control. I can say it's been a great addition to our quality control and management team, honestly, I don't know where we'd be without it at this juncture. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I really have no come across many things that haven't already been addressed and patched since our system has adopted the program. Really an overall great experience. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? MasterControl QMS is an indispensable tool for our organization that prioritizes quality, compliance, and efficiency. The automation, tracking and reporting features have saved us time and resources while ensuring we stay ahead of regulatory requirements and audits. I highly recommend for businesses looking for a reliable and scalable quality management solution. We all know how time consuming, stressful and angry our printers get around audit times, this really did help us (my position in particular) provide all the requested and necessary documentation to our auditors seamlessly. It really allowed our professionalism to shine. Review collected by and hosted on G2.com. Show More Response from Megan Haskins of MasterControl [Editedit](https://www.g2.com/survey_responses/mastercontrol-quality-management-system-review-10858877/official_response/edit) Thanks for this thoughtful review, Jessica! We are so glad that MasterControl is supporting you with cost and time savings! 12/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Surinder M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surinder M.") SM Surinder M. Senior Quality Associate Small-Business (50 or fewer emp.) 3/29/2026 "Secure, GMP-Compliant, and Easy to Use Day to Day" 4.5/5 What do you like best about MasterControl Quality Management System? It feels very secure and is GMP-compliant. It’s also easy to manage, navigate, and use day to day. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? It can be very expensive at the start, especially when it comes to making the initial purchase. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It’s easy to track things, and you can generate metrics without much effort. Review collected by and hosted on G2.com. Show More 6/25/2026 Current UserValidated ReviewerSource: Organic ![Petar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Petar M.") PM Petar M. Enterprise (\> 1000 emp.) 5/20/2026 "Flexible Yet Challenging Setup for Qx Quality Events Management" 3.5/5 What do you like best about MasterControl Quality Management System? I really appreciate the primary support I receive from Marc Baldwin. Flexibility and agility are standout features of the MasterControl Quality Management System, which help speed up and optimize our sysadmins' daily work. I like how all the quality events are managed in one system, allowing for overall event tracking. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I find the AQEM and MOC modules in MasterControl Quality Management System could be improved. Specifically, dynamic routing, AI numbers, APIs, and Audit Trail Reviews need enhancement. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? I use MasterControl Quality Management System for all quality events in one system and overall event tracking, which speeds up and optimizes sysadmins' daily work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Quality Assurance Specialist Biotechnology Small-Business (50 or fewer emp.) 3/4/2025 "Effortless Learning Curve, Excellent Support" 5/5 What do you like best about MasterControl Quality Management System? I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which makes it remarkably easy for users to get up and running. Whether through their structured training modules or hands-on guidance, users can acclimate quickly to the system, making transitions seamless based on roles. I am impressed by their incredibly responsive customer support that promptly addresses issues, ensuring smooth and uninterrupted usage of the system. Additionally, my favorite aspect is the company's dedication to continuous product enhancement and ongoing improvements, which reflects their commitment to evolving and meeting user needs effectively. This ongoing development guarantees that the system remains at the forefront of technological advancement, keeping up with industry demands. The user interface is another standout feature, with its intuitive design and uniform portals that facilitate an easy-to-navigate experience. Overall, the system is not only robust and fully accountable, providing a consistent and straightforward quality management process, but it is also a delight to work with due to its intuitive and user-friendly nature. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe should be eliminated due to their inefficiency and usability issues. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? We use MasterControl Quality Management System for document and training administration, change management, and quality event management such as CAPA. It provides full traceability and consistent management, simplifying all quality operations. Review collected by and hosted on G2.com. Show More 11/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Quality Management Systems Coordinator Mid-Market (51-1000 emp.) 10/15/2024 "Quality System Review" 5/5 What do you like best about MasterControl Quality Management System? MasterControl Quality Management System (QMS) has introduced several noteworthy updates recently. The system now boasts FedRAMP Moderate authorization for its Quality Excellence Gov (Qx Gov) solution, ensuring enhanced cybersecurity and streamlined compliance with federal standards. Additionally, AI-powered document management capabilities have been integrated, significantly improving the efficiency of document control processes. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface design to make it more intuitive and user-friendly could significantly benefit users, especially those new to the system. Additionally, expanding integration capabilities with other enterprise systems would streamline workflows and improve data connectivity. Improving the customization options for reporting and analytics could provide users with more tailored insights. Lastly, increasing the scalability of the system to better support growing organizations and adapting to evolving regulatory requirements would ensure long-term effectiveness and compliance Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Audit trail is much easier and traceability Review collected by and hosted on G2.com. Show More 11/20/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 5/21/2026 "Automated Workflow Tracking and Centralized Data Management Made Easy" 4.5/5 What do you like best about MasterControl Quality Management System? I highly appreciate its automated workflow tracking and centralized data management. It makes tracking deviations, CAPA, and change controls much easier and more transparent across different departments. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? System configuration and system updates require a lot of time and technical effort. It would be much better if the platform offered a more modern UI and faster loading times when opening heavy documents. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? MasterControl helps us solve the problem of fragmented document management and manual tracking of quality events. Before implementing it, preparing for regulatory audits required a tremendous amount of paper-based cross-checking and time. By centralizing our SOPs, deviations, and CAPAs, it ensures complete data integrity and traceability. The biggest benefit is that we are always audit-ready, which significantly reduces compliance risks and saves our team hours of manual preparation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices 7/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Genuinely the worst software ive used." 0/5 What do you like best about MasterControl Quality Management System? There is very little I like about this software. The only thing I like is that validations are pretty easy. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? it's terrible software. sometimes it's so bad that you wonder if it's a joke. it's very expensive for trash software. the modules are basically garbage, nothing is interoperable, there are basic problems like columns are not working, data is almost impossible to harvest, it just sucks. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? the only thing it helps with is that it's a central repository for controlled documents for us. everything else is bad. Review collected by and hosted on G2.com. 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