I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, which allows for updates and the management of additional processes, including the production world. Furthermore, the electronic signature is a highly appreciated feature because it allows compliance with regulatory standards in the GxP world. Review collected by and hosted on G2.com.

The reporting and intelligibility of audit trails could be improved Review collected by and hosted on G2.com.

I like their FBS forms for Deviation, CAPA, and other quality events because they help us with step-by-step information filling, which is approved by FDA and helpful during audits. The initial setup was easy, and 250-300 people are currently using it. I would rate it 10/10. Review collected by and hosted on G2.com.

I feel like their publishing queue needs improvement because sometimes it takes time. Also, the publishing queue can change the formatting or it might not publish correctly, which is frustrating. Review collected by and hosted on G2.com.

I evaluated several eQMS options for our company's transition from a paper-based system to an electronic one, and MasterControl's user interface was the most intuitive and easy to use. As our main concern was end user rollout and adoption, the modules keep processes in a neat 'container,' which makes the process of learning the system easier. As a first time sysadmin, there are endless resources from MasterControl Academy, to the Help pages, to the Community Hub which allow me to see the capability of the system. Our company will also make great use of leveraging dynamic organizers to maintain Design History Files, which previously was a huge manual effort. Overall, the best thing about the system is the time it saves. Previously, preparing a Change Order could take hours, but in MasterControl it takes minutes. Review collected by and hosted on G2.com.

There are a couple small improvements that could be made. For example, with the search functionality-there is a general search bar at the top of the page, but also one within the page you are on, and I often end up searching in the wrong one. It is also difficult to keep multiple tabs of MasterControl open. Review collected by and hosted on G2.com.

I appreciate how MasterControl Quality Management System keeps all documents organized with wonderful revision and version control. The collaboration features are great for editing documents, and it's very easy to use with a nice user interface. I really value the ability to create customized forms for CAPAs and foreign material investigations; they are very detailed and work well. The document workflow for editing and revising documents works very well and flows easily, and it's easy to customize these workflows to fit what is needed. MasterControl is a highly functional system with designated workflows and secure information storage, allowing us to expand our quality system. The initial setup and configuration was done very efficiently and effectively, despite the amount of information to work through, thanks to the great organization of the schedule. After the configuration, it turned into a great product. Review collected by and hosted on G2.com.

The tech support is very slow. It is easy to submit a ticket and follow up on it with all needed info, but the follow-through is slow. It would also be helpful to add photos for the IT help desk tickets. Review collected by and hosted on G2.com.

We've been using MasterControl Quality Management System for some time now, and it has truly transformed the way we handle compliance, document control, and overall quality processes. This system is a comprehensive, user-friendly, and highly efficient solution for organizations looking to streamline their quality management workflows.

Seamless compliance management - MasterControl makes it easy to meet regulatory standards like FDA, ISO, and GMP with automated workflows and real-time tracking. It has significantly reduced the burden of compliance audits and greatly assisted with our recent FDA audit and UL. Pulling up workflows, procedures, work instructions was wildly easy and definitely cut time down.

Powerful document control - The system provides a centralized repository for documents, ensuring version control, easy access, and secure collaboration across departments. The automation features eliminate manual errors and approval bottlenecks, and as the document control specialist I greatly appreciate the ease and organization.

User-friendly interface - Despite being a robust system, MasterControl has an intuitive design that is easy to navigate and very comprehensive. We've been able to adapt quickly, which reduced training time and improved productivity. Even just surfing around by yourself with minimal training is effective in learning the different tools and spaces in document control.

I can say it's been a great addition to our quality control and management team, honestly, I don't know where we'd be without it at this juncture. Review collected by and hosted on G2.com.

I really have no come across many things that haven't already been addressed and patched since our system has adopted the program. Really an overall great experience. Review collected by and hosted on G2.com.

It feels very secure and is GMP-compliant. It’s also easy to manage, navigate, and use day to day. Review collected by and hosted on G2.com.

It can be very expensive at the start, especially when it comes to making the initial purchase. Review collected by and hosted on G2.com.

I really appreciate the primary support I receive from Marc Baldwin. Flexibility and agility are standout features of the MasterControl Quality Management System, which help speed up and optimize our sysadmins' daily work. I like how all the quality events are managed in one system, allowing for overall event tracking. Review collected by and hosted on G2.com.

I find the AQEM and MOC modules in MasterControl Quality Management System could be improved. Specifically, dynamic routing, AI numbers, APIs, and Audit Trail Reviews need enhancement. Review collected by and hosted on G2.com.

I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which makes it remarkably easy for users to get up and running. Whether through their structured training modules or hands-on guidance, users can acclimate quickly to the system, making transitions seamless based on roles. I am impressed by their incredibly responsive customer support that promptly addresses issues, ensuring smooth and uninterrupted usage of the system. Additionally, my favorite aspect is the company's dedication to continuous product enhancement and ongoing improvements, which reflects their commitment to evolving and meeting user needs effectively. This ongoing development guarantees that the system remains at the forefront of technological advancement, keeping up with industry demands. The user interface is another standout feature, with its intuitive design and uniform portals that facilitate an easy-to-navigate experience. Overall, the system is not only robust and fully accountable, providing a consistent and straightforward quality management process, but it is also a delight to work with due to its intuitive and user-friendly nature. Review collected by and hosted on G2.com.

I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe should be eliminated due to their inefficiency and usability issues. Review collected by and hosted on G2.com.

MasterControl Quality Management System (QMS) has introduced several noteworthy updates recently. The system now boasts FedRAMP Moderate authorization for its Quality Excellence Gov (Qx Gov) solution, ensuring enhanced cybersecurity and streamlined compliance with federal standards. Additionally, AI-powered document management capabilities have been integrated, significantly improving the efficiency of document control processes. Review collected by and hosted on G2.com.

While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface design to make it more intuitive and user-friendly could significantly benefit users, especially those new to the system. Additionally, expanding integration capabilities with other enterprise systems would streamline workflows and improve data connectivity. Improving the customization options for reporting and analytics could provide users with more tailored insights. Lastly, increasing the scalability of the system to better support growing organizations and adapting to evolving regulatory requirements would ensure long-term effectiveness and compliance Review collected by and hosted on G2.com.

I highly appreciate its automated workflow tracking and centralized data management. It makes tracking deviations, CAPA, and change controls much easier and more transparent across different departments. Review collected by and hosted on G2.com.

System configuration and system updates require a lot of time and technical effort. It would be much better if the platform offered a more modern UI and faster loading times when opening heavy documents. Review collected by and hosted on G2.com.