--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews & Product Details Visit Website The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. * * * Product Website Maqsam Seller [Maqsam](https://www.g2.com/sellers/maqsam) Discussions [Maqsam Community](https://www.g2.com/products/maqsam/discuss) Languages Supported Arabic, English Solution Type All-in-One Overview by Rana Qubain Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) ## Maqsam Integrations (10) What do users say about integrations? Verified by Maqsam [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesloft ](https://www.g2.com/products/salesloft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Salma M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salma M.") SM Salma M. Telesales Team Leader Small-Business (50 or fewer emp.) 7/30/2026 "Excellent Support and a Reliable Business Communication Platform" 5/5 What do you like best about Maqsam? What I like best about Maqsam is the outstanding support team. They are professional, responsive, and always willing to help through emails and meetings. I also appreciate that they genuinely listen to customer feedback and implement many of the suggested improvements, which has made our daily work much easier. Our Account Manager, Hadeel Jamal, has also been exceptional with her continuous follow-up and support. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Honestly, I haven't encountered any major issues during my experience with Maqsam. Whenever a challenge arose, the support team responded quickly and worked with us to resolve it. I also appreciated that they listened to feedback and continuously improved the platform. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam has streamlined our business communication by providing a reliable cloud-based calling system that made it easier to manage customer calls, monitor team performance, and stay connected. It improved our team's efficiency, reduced communication issues, and helped us deliver a better customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Sami Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sami Q.") SQ Sami Q. GCC Head of Operations Mid-Market (51-1000 emp.) 7/23/2026 "Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support" 5/5 What do you like best about Maqsam? Call recording, transcription, and summaries—along with remote team management—are all available in an easy-to-use setup. The native integrations with Zendesk and HubSpot, plus the professional onboarding by Tasneem, made our decision easier; Tasneem did a great job throughout. Performance has been up to the mark and even exceeds expectations, especially when it comes to voice clarity and other call-performance-related aspects. Pricing also feels reasonable. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Cost can become higher than expected Maqsam’s cost isn’t just a simple monthly subscription. The pricing structure can also include paid agent seats, outbound call minutes, and phone numbers. In particular, phone numbers can add up quickly; in our case, we need multiple DIDs, and each one comes with its own charge. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? There were no issues overall, although we initially weren’t able to configure the queues and routing. We received the required support from Tasneem, and everything went fine afterward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![AbdulRahman Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AbdulRahman Q.") AQ AbdulRahman Q. Sales - zain al shabab Small-Business (50 or fewer emp.) 5/14/2026 "Good and reliable call system that works smoothly for our business." 5/5 What do you like best about Maqsam? What I like best about Maqsam is that it is easy to use and reliable. We use it every day to receive calls from our clients and to make outgoing calls. The call quality is clear, and the system helps us manage our work efficiently. It also provides useful reports that help us monitor our team performance. Overall, Maqsam has improved our productivity and made communication with our clients easier. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I do not have any major issues with Maqsam. Overall, the system works well and meets our needs. It is reliable, easy to use, and helps our team manage calls efficiently. We are satisfied with its performance and the support it provides for our daily operations. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam helps us manage all incoming and outgoing calls in one easy system. It improves our communication with clients, helps us track team performance, and makes our daily work more organized. This saves time, increases productivity, and helps us provide better customer service. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12813352/official_response/edit) Thank you for your thoughtful review! We're delighted to hear that Maqsam is helping your team stay productive, manage calls efficiently, and deliver a better experience to your clients. We appreciate your trust and look forward to continuing to support your success. Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 8/3/2026 "Maqsam’s User-Friendly Interface Makes Call Management Effortless" 5/5 What do you like best about Maqsam? What I like most about Maqsam is its simple and user-friendly interface, along with its seamless call management features. It makes handling customer calls more efficient and helps improve communication. The integration with our workflow is also very useful when the service is working smoothly. Review collected by and hosted on G2.com. What do you dislike about Maqsam? One thing I dislike about Maqsam is that it occasionally experiences technical issues, such as the application not opening or calls failing to connect. These problems disrupt daily operations and affect productivity. Improving the application's stability and reducing downtime would greatly enhance the overall user experience. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam helps us manage customer calls efficiently through a centralized calling platform. It simplifies inbound and outbound call handling, improves team communication, and allows us to respond to customers more quickly. This has increased our productivity and made it easier to provide timely customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 6/10/2026 "Arabic-Native Call Routing Built for GCC Contact Centers" 4/5 What do you like best about Maqsam? Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar. Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't Review collected by and hosted on G2.com. What do you dislike about Maqsam? The initial integration phase during the first three months was a bit challenging — there were some hurdles in getting everything set up smoothly on our end. We also experienced multiple service disruptions during that period, and what made it difficult was that these were not communicated to us upfront. Being notified in advance about planned maintenance or known issues would have helped us prepare and manage customer impact more effectively. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam is solving a critical gap we had in managing multilingual, multi-market call routing across the GCC. Before having a dedicated Arabic-native system, handling routing logic, IVR flows, and agent queues across six countries was complex and inconsistent. With Maqsam, we were able to centralize our voice operations, route calls intelligently by country and language, and gain real visibility into inbound call volumes and agent performance — all within a single platform that actually understands the regional setup. The biggest benefit for us has been the ability to build on top of their API. We automated our call data ingestion into our internal reporting systems, which eliminated manual tracking and gave us near real-time visibility into queue performance, missed calls, and daily contact volumes across all GCC markets. This directly supported our goal of automating CS operations and reducing manual reporting effort significantly Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12803821/official_response/edit) Thank you for the detailed review, we appreciate it. We're glad we were able to support your operations efficiently, and we hope all issues have been resolved and communicated through your account manager. Current UserValidated ReviewerSource: Organic ![Faizan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faizan R.") FR Faizan R. Co-Founder Small-Business (50 or fewer emp.) 6/5/2026 "Mobile App Excellence with Auto Transcription, Lags on Web Version" 5/5 What do you like best about Maqsam? I really appreciate the mobile app from Maqsam. It makes it super simple for me to get in touch with my leads on the go, just like making a regular phone call without feeling like I'm using an external app. The auto transcription after calls is fantastic, too. It helps me map exact call details directly to my CRM and also allows me to send the data to AI for further analysis. This functionality provides me with more valuable insights. The initial setup was quite easy, thanks to their detailed guidance and the support from their representative. They also offered some free minutes to test the system, which was helpful. Review collected by and hosted on G2.com. What do you dislike about Maqsam? So far, I think the web app calling through the web app is a bit laggy at times as compared to the mobile device. Sometimes when I want to call from the desktop, web-based solution, I'm not able to get the same seamless experience that I get from the mobile app. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam to get in touch with new data and stay connected with clients and my team easily, especially through its simple mobile app. The auto transcription feature helps map details to our CRM and get insights using AI. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12923666/official_response/edit) Thank you for the detailed review Faizan! Love hearing the mobile app and auto transcription are adding real value to your workflow. Noted on the web app experience, our team is working on improving it. Appreciate the feedback. Validated ReviewerSource: Organic SA Shorouq A. Mid-Market (51-1000 emp.) 5/14/2026 "Reliable, Easy-to-Use Call Management with Outstanding Support" 5/5 What do you like best about Maqsam? What I like best about Maqsam is how reliable and easy-to-use their communication platform is. It significantly improves call management and overall team productivity, making daily operations much smoother. I would also like to highlight that Ms. Hadeel has been exceptionally cooperative and supportive throughout our experience. She consistently provides outstanding service and ensures that everything runs seamlessly. Additionally, the support team is highly responsive, professional, and always willing to assist, which makes a big difference in maintaining a positive experience with Maqsam. Review collected by and hosted on G2.com. What do you dislike about Maqsam? One area that could be improved in Maqsam is the search functionality within the platform. At times, it can be difficult to quickly find specific contacts or records, which may affect efficiency during busy work periods. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam helps us centralize and streamline our communication processes by providing a reliable cloud-based calling solution. It solves challenges related to managing high volumes of calls, tracking interactions, and ensuring consistent communication with clients. This has significantly improved our team’s efficiency, enhanced our ability to monitor performance, and ensured better customer experience through more organized and professional call handling. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12811430/official_response/edit) Thank you for the wonderful review! A special shoutout noted for Hadeel, we'll make sure she knows :) Glad Maqsam is making a real difference for your team. Your feedback on search functionality is noted and appreciated. Validated ReviewerSource: Organic ![hazem h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "hazem h.") HH hazem h. Small-Business (50 or fewer emp.) 5/14/2026 "Streamlined Sales & Communication with Stellar Support" 5/5 What do you like best about Maqsam? I like the ease of use, reliable call quality, and the flexibility Maqsam provides for managing our team. Features like sticky agent routing, call tracking, and CRM integrations make daily operations much smoother. Their support team is also responsive and cooperative. The setup process was smooth and straightforward, and their support team was very helpful during onboarding. Maqsam has been central to centralizing our communication operations and improving call management across different locations. It has resolved issues related to missed calls, agent distribution, call tracking, and team monitoring. We use it alongside our CRM system to manage leads and sales follow-ups, and it has helped us handle inbound and outbound calls efficiently, monitor team performance, and improve customer response times through its integrations. I also appreciate how sticky agent routing improves customer experience by connecting callers to the same agent whenever possible, while call tracking helps us monitor performance and reduce missed calls, and CRM integrations keep lead follow-ups organized. Additionally, the platform is stable, and the overall experience has been very smooth. Most of the features we need are already available. I also like their responsive and cooperative support team. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Honestly, there isn't anyting major we dislike. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam centralizes our communication operations, improving call management across regions. It resolves issues with missed calls, agent distribution, and team monitoring. CRM integration keeps lead follow-ups organized, while sticky agent routing boosts customer experience by connecting them to the same agent. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810573/official_response/edit) Thank you for the detailed review! We appreciate it. Glad sticky routing, CRM integrations, and call tracking are making a real difference for your team. We'll keep delivering :) Validated ReviewerSource: Organic ![Badr K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Badr K.") BK Badr K. Middle East Region Director Enterprise (\> 1000 emp.) 5/13/2026 "Outstanding Reliability and Responsive Support from Maqsam" 5/5 What do you like best about Maqsam? Maqsam offers an excellent, stable, and high-quality telephony solution. We have been using it at Novakid for over 5 years now, and the reliability has been outstanding. The support team is incredibly responsive and fast — any issues are resolved quickly. What stands out the most is the continuous improvement over the years, including the adoption of AI tools that have genuinely enhanced our operations. Maqsam is undoubtedly the best telephony provider in the MENA region. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Honestly, there is very little to dislike about Maqsam. After over 5 years as a client, the experience has been overwhelmingly positive. Minor UI improvements could always be made, but nothing that significantly impacts our day-to-day operations. The team is always open to feedback and continuously works on improvements. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam provides us with a reliable cloud telephony infrastructure that enables our team at Novakid to handle high volumes of customer calls seamlessly across the MENA region. It solves critical communication needs including call routing, recording, analytics, and now AI-powered tools. The platform has helped us improve customer support efficiency, reduce downtime, and scale our operations without worrying about telephony infrastructure. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12804047/official_response/edit) Thank you for taking the time to leave us a review Badr! We’re truly happy to hear your positive feedback, and we appreciate it 😊 Validated ReviewerSource: Organic ![Richa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richa S.") RS Richa S. Customer Success Manager Mid-Market (51-1000 emp.) 4/14/2026 "Enhanced Customer Engagement with UAE Numbers" 4.5/5 What do you like best about Maqsam? I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam provides us with UAE-based numbers, increasing call pickup rates and boosting customer relationships. Call transcripts help with swift issue resolution, call whispering improves intern training, and detailed reports enhance team performance evaluation. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12628233/official_response/edit) Thank you for your detailed feedback Richa, we’re glad you’re benefiting from features like UAE numbers, call transcripts, and call whispering 🙏 We’re sorry to hear about the call quality issue. We’ve introduced updates to improve audio stability. If the issue continues, our support team is ready to assist you right away. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Maqsam? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Maqsam ](https://www.g2.com/products/maqsam/discussions/new) GU Guest User • Last activity 5 months ago What is Maqsam used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-maqsam-used-for) [ View all Discussions ](https://www.g2.com/products/maqsam/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/maqsam/pricing) Maqsam Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2b92692d26abba3f3bcc55953ed750a5/ziwo.jpg "Product Avatar Image") ZIWO 4.9/5(79) [ Compare Now ](https://www.g2.com/compare/maqsam-vs-ziwo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam) ##### ##### Maqsam Features Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards Platform Mobile Access IVR [ View More Features ](https://www.g2.com/products/maqsam/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,639) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maqsam/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR platforms offer customizable workflows for complex tenure, promotion, and merit review approval processes?](https://www.g2.com/discussions/which-education-hr-platforms-offer-customizable-workflows-for-complex-tenure-promotion-and-merit-review-approval-processes)[What practice management system offers the best analytics features?](https://www.g2.com/discussions/what-practice-management-system-offers-the-best-analytics-features)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems) [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Pros and Cons Details](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)