Maqsam Reviews & Product Details

I like that Maqsam is great for making international calls easily without the hassle of selecting country codes. The call quality is smooth and properly audible, and the app's configuration makes dialing straightforward. I also appreciate Maqsam’s recording feature that allows me to listen to calls I've missed. The setup is super easy, just requiring a login and microphone access. The transcript feature is fantastic for reading through calls, and it integrates well with Joe CRM and Freshdesk, which adds more value. Overall, I very rarely face issues with it. Review collected by and hosted on G2.com.

Sometimes there is a glitch, but very rarely case, and I'm not facing any glitch from Maqsam's side. But due to network issues. Review collected by and hosted on G2.com.

What I like best about Maqsam is the outstanding support team. They are professional, responsive, and always willing to help through emails and meetings. I also appreciate that they genuinely listen to customer feedback and implement many of the suggested improvements, which has made our daily work much easier. Our Account Manager, Hadeel Jamal, has also been exceptional with her continuous follow-up and support. Review collected by and hosted on G2.com.

Honestly, I haven't encountered any major issues during my experience with Maqsam. Whenever a challenge arose, the support team responded quickly and worked with us to resolve it. I also appreciated that they listened to feedback and continuously improved the platform. Review collected by and hosted on G2.com.

Call recording, transcription, and summaries—along with remote team management—are all available in an easy-to-use setup. The native integrations with Zendesk and HubSpot, plus the professional onboarding by Tasneem, made our decision easier; Tasneem did a great job throughout. Performance has been up to the mark and even exceeds expectations, especially when it comes to voice clarity and other call-performance-related aspects. Pricing also feels reasonable. Review collected by and hosted on G2.com.

Cost can become higher than expected

Maqsam’s cost isn’t just a simple monthly subscription. The pricing structure can also include paid agent seats, outbound call minutes, and phone numbers. In particular, phone numbers can add up quickly; in our case, we need multiple DIDs, and each one comes with its own charge. Review collected by and hosted on G2.com.

Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar.

Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't Review collected by and hosted on G2.com.

The initial integration phase during the first three months was a bit challenging — there were some hurdles in getting everything set up smoothly on our end. We also experienced multiple service disruptions during that period, and what made it difficult was that these were not communicated to us upfront. Being notified in advance about planned maintenance or known issues would have helped us prepare and manage customer impact more effectively. Review collected by and hosted on G2.com.

I appreciate Maqsam for its simplified reporting and automation. It has just enough features that we require, avoiding the countless unnecessary features of other providers. I'm really impressed with the customer support, especially from Tasneem, who was very understanding and never pressured us into making a decision. Her follow-ups and the way she handled our business requests were crucial to our decision to switch to Maqsam. Even when we only inquired for five licenses, she treated us with the utmost patience and care, not making us feel left out like other companies often do with small businesses. After signing up, the support remained top-notch, with Tasneem addressing configuration issues promptly and involving a technician, Qais Suliman, who was equally supportive and patient. This made the overall experience amazing. I highly value the team's entrepreneurial spirit and passion, which contributes significantly to the company’s growth. Review collected by and hosted on G2.com.

The setup was challenging because we had come on BYOD and had issues with our SIP trunk. I'm still exploring the product, so I'll not share extensive feedback at this stage. Review collected by and hosted on G2.com.

What I like best about Maqsam is that it is easy to use and reliable. We use it every day to receive calls from our clients and to make outgoing calls. The call quality is clear, and the system helps us manage our work efficiently. It also provides useful reports that help us monitor our team performance. Overall, Maqsam has improved our productivity and made communication with our clients easier. Review collected by and hosted on G2.com.

I do not have any major issues with Maqsam. Overall, the system works well and meets our needs. It is reliable, easy to use, and helps our team manage calls efficiently. We are satisfied with its performance and the support it provides for our daily operations. Review collected by and hosted on G2.com.

What I like most about Maqsam is its simple and user-friendly interface, along with its seamless call management features. It makes handling customer calls more efficient and helps improve communication. The integration with our workflow is also very useful when the service is working smoothly. Review collected by and hosted on G2.com.

One thing I dislike about Maqsam is that it occasionally experiences technical issues, such as the application not opening or calls failing to connect. These problems disrupt daily operations and affect productivity. Improving the application's stability and reducing downtime would greatly enhance the overall user experience. Review collected by and hosted on G2.com.

I really appreciate the mobile app from Maqsam. It makes it super simple for me to get in touch with my leads on the go, just like making a regular phone call without feeling like I'm using an external app. The auto transcription after calls is fantastic, too. It helps me map exact call details directly to my CRM and also allows me to send the data to AI for further analysis. This functionality provides me with more valuable insights. The initial setup was quite easy, thanks to their detailed guidance and the support from their representative. They also offered some free minutes to test the system, which was helpful. Review collected by and hosted on G2.com.

So far, I think the web app calling through the web app is a bit laggy at times as compared to the mobile device. Sometimes when I want to call from the desktop, web-based solution, I'm not able to get the same seamless experience that I get from the mobile app. Review collected by and hosted on G2.com.

I use Maqsam because it's fast and easy to use. The customer support has been very helpful, especially with organizing my old messages. I appreciate the chat features, specifically on WhatsApp, and the ability to make direct calls to any country. The initial setup was perfect, making the whole experience smoother. Review collected by and hosted on G2.com.

Sometimes when I send a message via WhatsApp, it gives me an error saying 'failed,' so you could work on this to ensure it reaches all numbers. Review collected by and hosted on G2.com.

What I like best about Maqsam is how reliable and easy-to-use their communication platform is. It significantly improves call management and overall team productivity, making daily operations much smoother.

I would also like to highlight that Ms. Hadeel has been exceptionally cooperative and supportive throughout our experience. She consistently provides outstanding service and ensures that everything runs seamlessly.

Additionally, the support team is highly responsive, professional, and always willing to assist, which makes a big difference in maintaining a positive experience with Maqsam. Review collected by and hosted on G2.com.

One area that could be improved in Maqsam is the search functionality within the platform. At times, it can be difficult to quickly find specific contacts or records, which may affect efficiency during busy work periods. Review collected by and hosted on G2.com.