What do users say about Manychat?

Generated using AI from real user reviews

Users consistently praise the user-friendly interface and ease of setup with Manychat, highlighting how it simplifies the creation of chatbots and automation for various social media platforms. Many appreciate its ability to enhance customer engagement and streamline communication without requiring technical skills. However, some users note that advanced features can be complex and may require additional support.

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Sameer G.

Chatbot Marketer

Small-Business (50 or fewer emp.)

Originally submitted 1/13/2022

"My favourite chatbot marketing tool for Facebook Messenger"

4.5/5

What do you like best about Manychat?

It has many features that give the flexibility to build a chatbot exactly how we need. Easy to use visual flow builder. An excellent part that I like is that we can create templates and reuse them. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

One problem that I face is sometimes, the live chatbot faces some issues due to issues in Facebook Messenger API, like the button is not showing or not working, delays in messages, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

If you are looking for a chatbot marketing tool for Facebook Messenger or Instagram, you can go for ManyChat. It is easy to use, set up, and manage. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Automating the Facebook Messenger chat with keywords, which helps lead generation, lead nurturing eventually helps in conversion. It also acts as customer support. Review collected by and hosted on G2.com.

PRAVEEN .

Advertising Manager

Small-Business (50 or fewer emp.)

Originally submitted 1/25/2022

"Best Chatbot Marketing Solution for Businesses"

4/5

What do you like best about Manychat?

-Manychat has one of the best UI for chatbot marketing which allows the user to easily create their funnel for businesses/services.

-A lot of pre-made templates are available that cater to the need of different businesses like Gyms, Restaurants, Spa, Ecommerce, Health and Beauty, Real estate, etc.

-Drag and Drop feature of many chat is fabulous. You can easily add Button, refer to your website and even connect Paypal and directly sell products through it.

-This one is the cheapest Chatbot software among competitors available in this niche. So, this is extremely cost effective. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

One thing that I dislike about Manychat is that many times I have noticed while testing the chatbot funnel, it does not work properly with Facebook Messenger. Another thing is they claim 1000 contacts in the free plan, but it's not like that. Even with 15-20 contacts, they will tell you your contacts are filled and you need to upgrade the plan. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

You will get the Best User Experience with this Software. Must-Try to Automate your business Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

-As a Programmer, I need to spend a lot of time making a chatbot for my clients, but after using this, I am saving lots of time which allows me to work with even more clients.

- I can integrate other email automation software through this, which helps me target via email based on their preference and data available in the chatbot.

- I do not need to refer customers to the website to purchase my service/product. With Paypal integration, they can pay through Manychat itself to buy products. Review collected by and hosted on G2.com.

Radsé B.

Principal CEO

Small-Business (50 or fewer emp.)

2/16/2022

"Complete the 360 degrees of your online business"

5/5

What do you like best about Manychat?

From a simple like to taking an order and selling products and services. ManyChat is a platform that will allow you to integrate the entire work team in one place: Community Manager, Sales Agent and Owner. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

It does not have a built-in calendar and an integration with Facebook Appointments would be very nice. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

Originally submitted 4/8/2020

"This gives maximum results in the shortest time."

5/5

What do you like best about Manychat?

Perform complex tasks that seem simple and understandable from the outside. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

When questions that can be solved more simply and quickly are overly complicated. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

This simple professional program allows you to solve complex and important tasks in simple ways as efficiently as possible. To use the menu chat effectively, it is best to acquire knowledge and apply it in practice. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Attracting clients happens very quickly and efficiently. The opportunity for interaction from the very beginning and for a long term. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

2/2/2022

"Definitely helped to have income during covid when my so called main income got crashed!!!"

5/5

What do you like best about Manychat?

I used Manychat for a language book page. It helped find customers and helped to survive two years of Covid, because my business was crushed by covid. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Setting up took some time and a lot of effort as things did not work correctly. Took a lot of reading, watching youtube tutorials. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

During setup issues happen. Don't rush. Just solve one issue at a time. Once done, it became very helpful. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Manychat is like a best version of a salesman for my tiny page. Conversion is high once they send message to my page. Review collected by and hosted on G2.com.

Seth S.

Realtor

Small-Business (50 or fewer emp.)

Originally submitted 4/7/2020

"Great Service"

5/5

What do you like best about Manychat?

The information collected is useful. Converted leads are solid. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Not very intuitive but I am also a technophobe. Review collected by and hosted on G2.com.

Mayank D.

Entrepreneur

Small-Business (50 or fewer emp.)

5/30/2021

"Best Chatbot Software For Facebook Messenger"

4/5

What do you like best about Manychat?

1) It directly integrates with your eCommerce store like Shopify & you can take orders, receive payment on the chatbot itself by using PayPal/stripe. Although, you cannot integrate with WooCommerce, but through integration with the Zapier, it problem could be solved. 2) Free templates available for those who don't have much technical knowledge 3) Simple & Easy to user interface Review collected by and hosted on G2.com.

What do you dislike about Manychat?

As far as analytics is a concern, it needs to update & advanced. As there is no one single in-depth analysis, rather, it has been distributed over multiple sections like broadcast, sequences, etc. Further, if a user filled in the keyword that didn't get a response, you cannot get this information to improve it. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Anyone who wants to expand their brand presence on Facebook & Instagram (their Instagram bot is more likely to launch in some time), should more likely use this software. This would help you engage with your targeted audience, run ads through & retarget it through email marketing. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

The most important thing that it helps me to improve customer interactions without being invested my time & effort, especially when you don't want to spend money in hiring someone. Also, it acts like a funnel where you can direct the user on different responses which ultimately helps to improve the conversions on the store. Review collected by and hosted on G2.com.

Ritwik J.

Co-Founder and CTO

Small-Business (50 or fewer emp.)

5/7/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Review of Manychat by Chatbot Developer"

5/5

What do you like best about Manychat?

The best part about Manychat is its very convenient and user-friendly chatbot flow builder. Also, it provides direct and seamless integration to Facebook messenger. It also allows the developer to test the chatbot before deployment. It's one of the most advanced platforms for rule-based chatbots with a lot of useful functionalities. Its growth tools such as short links and comment growth tools makes it really useful for marketers. It can also be integrated with the Facebook Ad Campaign to make complete use of it. It also allows us to connect to external APIs using custom webhook calls. Using this feature we can call any rest API such as GET, POST, etc. It also has a template section where we can create and manage flows in the form of templates. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

The things that I dislike about Manychat are that it lacks a good amount of integrations that are available on other similar platforms. It can have more integrations such as Slack, Websites, Whatsapp, etc. Also, it lacks inbuilt support for NLP for making AI-based Chatbots. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Use it only for rule-based simple chatbots. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We are solving the problem of designing chatbots without writing any code and that too in very less time. With a platform like Manychat we can easily create, build and deploy a chatbot to a Facebook page within no time. Review collected by and hosted on G2.com.

Jocelin C.

Website Design and Messenger Marketing Expert

Small-Business (50 or fewer emp.)

Originally submitted 4/29/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best way to get started in Messenger Chatbots"

5/5

What do you like best about Manychat?

Manychat is the best way to set up your messenger chatbot. Even with the free trial, you can do a lot so you can decide whether or not you should go pro. I recommend you go Pro, you can do so much. I have been using manychat for over 3 years and I love it. Now your business can have an omnichannel presence with manychat. Your customer can contact your business via messenger, SMS, or email. Want to segment your audience? manychat does that Want to collect email and phone number and store them on a google sheet? add them to Mailchimp?? Manychat does that Want to message people when they comment on a post? Manychat got your back! I use Manychat with Facebook ads and I love how everything is automated. My audience is segmented, I collect email and phone numbers, buyers get their questions answered, they barely ask for human help and when they do, I got notified on who wants to talk to a human. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

There's nothing to dislike, Manychat is awesome Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Use manychat if you want to do the following: -have an omnichannel presence -segment your audience -provide customer support 24/7 -engaged with your buyers on Facebook -running FB ads to target your ideal buyers -automate your process as much as possible Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I work with amazon sellers and I help them with their product launch/relaunch and building their subscriber list. and I do that with Manychat. We use Ads to target the ideal buyer and QR codes to get people into our bot. and when they send us an SMS text, we get them into the bot and put them through a funnel. and based on where they are in the funnel, we can nudge them to continue or use their information to create a lookalike audience and target even more people to go into the bot. Review collected by and hosted on G2.com.

Niel R.

Contributing Writer

Small-Business (50 or fewer emp.)

4/28/2021

"The Best Lead Generation Tool We Have Used So Far in terms of Ease of Use"

5/5

What do you like best about Manychat?

ManyChat's user experience makes it super simple for our team to map out the funnel and even make adjustments right away.

And to think that some members of our team aren't tech savvy but can follow really simple instructions from the free course PLUS the support team is the best!

They have answered all of our questions in less than 10 minutes whereas it would take us hours on other tools or worse, get ignored.

I also love ManyChat being an all-in-one software solution for marketing.

We use ManyChat not just for our lead gen campaigns but also as a CRM. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

I am looking forward to having sms available in the Philippines. Aside from that, I'm good. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

If you are investing money on Paid Traffic, one of the best decisions we've made is choose Manychat and conversational marketing.

We quickly fine tune our ads and our funnels through the live chat feature and which makes it really quick and simple for us. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We help local businesses and national businesses turn their lead generation efforts into profitable campaigns.

Our clients pay us only for the results we deliver and ManyChat has made our funnels one of the best with 50% conversions with 7-10 questions as prequalifiers. Review collected by and hosted on G2.com.