--- title: Manychat Reviews meta_title: 'Manychat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Manychat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 165 scale: '5' date_modified: '2026-07-17' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # Manychat Reviews **Vendor:** ManyChat **Category:** [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 165 ## About Manychat Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is. ## Manychat Pros & Cons **What users like:** - Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. (14 reviews) - Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. (11 reviews) - Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. (10 reviews) - Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. (9 reviews) - Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. (9 reviews) - Automation Efficiency (7 reviews) - Users praise the **easy automation setup** in Manychat, enhancing efficiency in chatbot marketing and user interactions. (7 reviews) - Customer Engagement (6 reviews) - Easy Setup (6 reviews) - Setup Ease (6 reviews) **What users dislike:** - Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. (8 reviews) - Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. (7 reviews) - Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. (6 reviews) - Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. (5 reviews) - Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. (5 reviews) - Users express frustration over **limited integrations** with Manychat, wishing for more channels and improved functionality. (4 reviews) - Users find the **limited customization options for templates** restrictive, hindering alignment with their brand aesthetics. (4 reviews) - Access Limitations (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ## Manychat Discussions - [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) - 1 comment, 1 upvote - [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) - 1 comment, 1 upvote - [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) - 1 comment, 1 upvote - [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) - 1 comment, 1 upvote - [We need quick answer like we give quick answer. Is there any chatbot where we can get instant help?](https://www.g2.com/discussions/25349-we-need-quick-answer-like-we-give-quick-answer-is-there-any-chatbot-where-we-can-get-instant-help) - 1 comment, 1 upvote - [View Manychat pricing details and edition comparison](https://www.g2.com/products/manychat/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A31%3A06+-0500&secure%5Bsession_id%5D=bcf27b48-bc66-4bc6-b48d-36ce411491df&secure%5Btoken%5D=b75ac63693b0d6f17fa94460d9f9984259045ade02ce98dd1ec176d13c4b8dcd&format=llm_user) ## Manychat Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Chatling](https://www.g2.com/products/chatling/reviews) - [Facebook Groups](https://www.g2.com/products/facebook-groups/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Manychat Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Role Management - Policy Management - Access Termination - Approval Workflows **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization **Content** - Types - Migration - Publishing - UGC **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **User Maintenance** - Self Service Password Reset - Bulk Changes - Bi-directional Identity Synchronization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Governance** - Identifies and Alerts for Threats - Compliance Audits **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Administration** - Reporting - Mobile App - Ease of set up for target systems - APIs **SMS Platform** - Reporting - Automation - API Integration **Analytics** - Product Insights - Social Listening - Campaigns **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Manychat Alternatives - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (633 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,214 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,190 reviews)