--- title: Manychat Reviews meta_title: 'Manychat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Manychat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 165 scale: '5' date_modified: '2026-07-17' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # Manychat Reviews **Vendor:** ManyChat **Category:** [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 165 ## About Manychat Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is. ## Manychat Pros & Cons **What users like:** - Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. (14 reviews) - Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. (11 reviews) - Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. (10 reviews) - Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. (9 reviews) - Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. (9 reviews) - Automation Efficiency (7 reviews) - Users praise the **easy automation setup** in Manychat, enhancing efficiency in chatbot marketing and user interactions. (7 reviews) - Customer Engagement (6 reviews) - Easy Setup (6 reviews) - Setup Ease (6 reviews) **What users dislike:** - Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. (8 reviews) - Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. (7 reviews) - Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. (6 reviews) - Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. (5 reviews) - Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. (5 reviews) - Users express frustration over **limited integrations** with Manychat, wishing for more channels and improved functionality. (4 reviews) - Users find the **limited customization options for templates** restrictive, hindering alignment with their brand aesthetics. (4 reviews) - Access Limitations (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ## Manychat Reviews ### 1. The product has potential but the customer service is absolutely horrible. **Rating:** 0.5/5.0 stars **Reviewed by:** Adi B. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Manychat?** It has a lot of options. I needed it to quickly create a bot for responding to leads. Chatfuel was easier to use but Manychat had a pricing model that fitted my needs better. **What do you dislike about Manychat?** As opposed to Chatfuel which was so easy to use, I found Manychat extremely complicated to create bots with. Maybe it was like this for me since I was used to Chatfuel, but I just couldn't figure out Manychat's 'Flows' options, despite reading their online material. I built several flows and published them but wasn't able to get my leads to trigger them. The 'highlight' of it all was after I created a flow I wanted to later change and clicked the 'Revert to Published' button, thinking all my recent changes will be reverted. It completely deleted my entire work (not only the latest changes) and I couldn't reproduce it. The worse thing was their customer service - I titled my ticket as urgent (I have huge marketing budgets bringing leads to this bot) but they responded over a week later. Then it became even more frustrating since they gave me numerous solutions which had NOTHING to do with my issue. They just couldn't understand what I'm talking about, suggesting that they themselves don't use their product. Exhausted, I asked them to cancel my subscription. They did refund my money for that month, but a month later I found out they actually didn't cancel my subscription and kept on charging me! I went ahead and canceled my subscription myself, and there - surprise, surprise - found out that cancellation is only valid from the upcoming month. So you need to pay for another unused month. This awful experience cost me time and money and only rewarded me back with frustration. Go with Chatfuel. **What problems is Manychat solving and how is that benefiting you?** Creating bots quickly (allegedly) ### 2. ManyChat is a captivating application. **Rating:** 5.0/5.0 stars **Reviewed by:** Iacob L. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Manychat?** Manychat has enabled me to produce supporters for my page in an exceptionally basic manner. **What do you dislike about Manychat?** You need to take a little consideration in the kind of supporter you need to catch in light of the fact that the bot still don't have the knowledge to distinguish this. **Recommendations to others considering Manychat:** I absolutely suggest it since it doesn't require propelled specialized learning. **What problems is Manychat solving and how is that benefiting you?** Each time somebody begins a talk with their page in Messenger turns into an endorser and this is helpful while catching new clients. ### 3. Cool features but more limited than custom **Rating:** 2.5/5.0 stars **Reviewed by:** Lauren G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Manychat?** I like their social tools for chatbots and their flow editor is an interesting way to organize chatbot management, but it can be a little clunky. **What do you dislike about Manychat?** I do not like their NLU support, and lack of ability to integrate third-party NLU product. I dislike that they limit what you can do with Facebook Messenger, as there are some features not available on the platform that Facebook supports. Companies do not own their customer data, so if/when they want to move away from Manychat they will lose data. **What problems is Manychat solving and how is that benefiting you?** Building PoC and demos. We built our first marketing chatbot with Manychat but ultimately moved to something custom. ### 4. ManyChat is an interesting application **Rating:** 5.0/5.0 stars **Reviewed by:** Rocirys R. | Técnico de Soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Manychat?** Manychat has allowed me to generate subscribers for my web page in a very simple way. This software has a totally free trial demo.. Do not ask for bank data for your test and in simple click you can get to have a robot that generates free subscribers. Totally cool. **What do you dislike about Manychat?** You have to take a little care in the type of subscriber you want to capture because the bot still do not have the intelligence to detect this. **Recommendations to others considering Manychat:** ManyChat allows to create a robot for Facebook Messenger in a few minutes without programming. It's easy to use, so I totally recommend it because it doesn't need advanced technical knowledge. **What problems is Manychat solving and how is that benefiting you?** Every time someone starts a chat with their page in Messenger becomes a subscriber and this is very useful when capturing new customers. ### 5. No customer support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Manychat?** The tool looks smart.. but you will eventually need support. **What do you dislike about Manychat?** That they lead you to believe that it comes with support... No one has even answered my multiple emails with many questions. **What problems is Manychat solving and how is that benefiting you?** managing FB flows ### 6. Moderately easy to use chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** Brad N. | Mortgage Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Manychat?** nice interface with lots of options. moderately easy to use **What do you dislike about Manychat?** can be difficult to navigate and all the useful features require a monthly fee **Recommendations to others considering Manychat:** lots of options but all the good stuff requires a monthly subscription **What problems is Manychat solving and how is that benefiting you?** customer acquisition on facebook ### 7. Many chat review **Rating:** 3.5/5.0 stars **Reviewed by:** Sheryl S. | English Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Manychat?** I like that the page is so colorful. I really like the octopus Icon. I like that you can use emoji’s and it’s pretty user-friendly. **What do you dislike about Manychat?** I think it’s a downfall of it the only thing you can connect to his Facebook. Some people use Twitter and Snapchat and if you’re really old-school my space. **What problems is Manychat solving and how is that benefiting you?** I think it’s a downfall of it the only thing you can connect to his Facebook. Some people use Twitter and Snapchat and if you’re really old-school my space. ### 8. Great Facebook Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2018 **What do you like best about Manychat?** Manychat allows us to create ad campaigns using Facebook messenger that reach directly to our customers inbox. We are able to constantly gain subscribers and reach out to existing subscribers! **What do you dislike about Manychat?** Manychat has a large learning curve to use successfully and alot of it has to do with the facebook integration. Facebook has limits to what your allowed to do and the manychat configuration can be confusing. **What problems is Manychat solving and how is that benefiting you?** Manychat is allowing our company to reach new customers and constantly engage with existing customers. Its a must for small business and I would recommend it to anyone in the field. ### 9. ManyChat keeps listening to their customers & improving **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2018 **What do you like best about Manychat?** I like best that Mikeal and the team are great at listening to the community of ManyChat users and building new features to make it work even better for us. **What do you dislike about Manychat?** It could have more robust error handling. But it's really not too much of a big deal and on par with other marketing automation tools I've used. **What problems is Manychat solving and how is that benefiting you?** Growing sales for e-commerce companies whilst reducing their customer service costs. ### 10. Perfect For Digital Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Manychat?** The free plan very features rich! If you have the time you can put lots of automation into place! I use this software to collect leads, book appointments and answer questions. **What do you dislike about Manychat?** It can get confusing. So many features, I don't know where they hide them all. Even after using the platform for some time, I get lost. **Recommendations to others considering Manychat:** Try it out, its Free and very powerful. **What problems is Manychat solving and how is that benefiting you?** Helping my clients automate their lead generation process. ### 11. great tool for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Manychat?** This tool is great to get new products out there and communicate with customers. You can pair it to your website or pair it to your facebook account. This allows you to do live chats and answer questions customers might have quickly and effectively. **What do you dislike about Manychat?** Sometimes the tags do not stick, the program can skip and you will not know why or what someone is talking about. It can be a bit confusing but you can work around it. It usually takes them a day or so to get it fixed too **What problems is Manychat solving and how is that benefiting you?** market and communicate with customers from website and facebook ### 12. Many Chat - Overview, Pros & Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Manychat?** This software allows personalization with the organization and potential clients / donors (which is my intended use). Everything is processed through one click, including transactions and direct messages. **What do you dislike about Manychat?** Not many negatives except that the one default blue template is boring and not easily changeable/ customizable. **What problems is Manychat solving and how is that benefiting you?** Reaching a greater audience through just one platform - incoming donors now come from various demographics. ### 13. A must have tool for anyone using Facebook bots for marketing and lead generation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Manychat?** The ability to manage client profiles easily to adjust what messages they're receiving. This allowed me to increase customer satisfaction and customer service efforts. **What do you dislike about Manychat?** In my time using this product, there is nothing I dislike about the product. **Recommendations to others considering Manychat:** If you're interested in trying bot marketing for your business, Manychat is a great place to start! **What problems is Manychat solving and how is that benefiting you?** Manychat allowed me to have realtime conversations and offer customer service quicker to customers on a social media platform they're already engaged with. The benefits have been better client satisfaction and faster response time. ### 14. ManyChat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Manychat?** Many Chat is a great way to communicate with others professionally and through an individual platform. **What do you dislike about Manychat?** I dislike the organization of the main page on the app due to the fact that it could be organized better. **What problems is Manychat solving and how is that benefiting you?** ManyChat has allowed for simple, fast, and efficient communication platform in which collegueges and customer can be included. ### 15. My manychat review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2018 **What do you like best about Manychat?** Very easy to spin off a chat bot integrated with facebook messenger and it has got scheduled posting, analytics, broadcasting. **What do you dislike about Manychat?** It has limited AI capabilities and no natural language processing. **What problems is Manychat solving and how is that benefiting you?** Easy to broadcast messages to group and its very easy to chat with subscribers individually which helps a lot for our tech group to discuss things and share info. ## Manychat Discussions - [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) - 1 comment, 1 upvote - [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) - 1 comment, 1 upvote - [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) - 1 comment, 1 upvote - [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) - 1 comment, 1 upvote - [We need quick answer like we give quick answer. Is there any chatbot where we can get instant help?](https://www.g2.com/discussions/25349-we-need-quick-answer-like-we-give-quick-answer-is-there-any-chatbot-where-we-can-get-instant-help) - 1 comment, 1 upvote - [View Manychat pricing details and edition comparison](https://www.g2.com/products/manychat/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+04%3A41%3A01+-0500&secure%5Bsession_id%5D=2dc16d28-6d4a-4f01-aaae-2e6c7c0bfb58&secure%5Btoken%5D=4d31decd7293882525602867da6f6d33d619f967401666c6f7e2a93166c47647&format=llm_user) ## Manychat Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Chatling](https://www.g2.com/products/chatling/reviews) - [Facebook Groups](https://www.g2.com/products/facebook-groups/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Manychat Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Role Management - Policy Management - Access Termination - Approval Workflows **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization **Content** - Types - Migration - Publishing - UGC **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **User Maintenance** - Self Service Password Reset - Bulk Changes - Bi-directional Identity Synchronization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Governance** - Identifies and Alerts for Threats - Compliance Audits **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Administration** - Reporting - Mobile App - Ease of set up for target systems - APIs **SMS Platform** - Reporting - Automation - API Integration **Analytics** - Product Insights - Social Listening - Campaigns **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Manychat Alternatives - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (633 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,223 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,193 reviews)