--- title: Manychat Reviews meta_title: 'Manychat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Manychat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 165 scale: '5' date_modified: '2026-07-17' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # Manychat Reviews **Vendor:** ManyChat **Category:** [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 165 ## About Manychat Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is. ## Manychat Pros & Cons **What users like:** - Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. (14 reviews) - Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. (11 reviews) - Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. (10 reviews) - Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. (9 reviews) - Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. (9 reviews) - Automation Efficiency (7 reviews) - Users praise the **easy automation setup** in Manychat, enhancing efficiency in chatbot marketing and user interactions. (7 reviews) - Customer Engagement (6 reviews) - Easy Setup (6 reviews) - Setup Ease (6 reviews) **What users dislike:** - Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. (8 reviews) - Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. (7 reviews) - Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. (6 reviews) - Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. (5 reviews) - Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. (5 reviews) - Users express frustration over **limited integrations** with Manychat, wishing for more channels and improved functionality. (4 reviews) - Users find the **limited customization options for templates** restrictive, hindering alignment with their brand aesthetics. (4 reviews) - Access Limitations (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ## Manychat Reviews ### 1. Global App of the Year **Rating:** 5.0/5.0 stars **Reviewed by:** Ram H. | Brand Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Manychat?** Using ManyChat is easy anyone can do it, yet so important every business needs it. that is if you mean business. and the ManyChat community is the squad to join, i highly recommend it. Get on the "Many side of life." READ 'money'. **What do you dislike about Manychat?** None, there is verything t like. the features are seamless. **Recommendations to others considering Manychat:** I highly recomend ManyChat, get started. **What problems is Manychat solving and how is that benefiting you?** Reaching more people in record time. Kching. ### 2. Full featured and easy to use app **Rating:** 5.0/5.0 stars **Reviewed by:** Denis A. | Finished machine learning training for eCommerce management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Manychat?** User-friendly interface. Almost no bugs during the beta period, which is big contrast with Chatfuel that was full of bugs. Great educational content that makes onboarding fast and painless. Programm for agencies (haven't tried yet but sound great. Easy integration with AI platforms! **What do you dislike about Manychat?** I couldn't transfer Instagram bots from one account to another. **What problems is Manychat solving and how is that benefiting you?** Instagram automation. Manychat makes it easy to communicate with 1000+ customers and deliver first-class customer service. ### 3. A good platform to create chatbots! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Manychat?** ManyChat has a very simple UI that makes it very easy for the user and also it comes with a lot of free features. **What do you dislike about Manychat?** Sometimes it takes a lot of time to show messages in the inbox. **Recommendations to others considering Manychat:** I would recommend is that you configure your own alerts in your device's app settings to be alerted. **What problems is Manychat solving and how is that benefiting you?** It makes communication so easy with its automated chat feature. ### 4. My favourite for direct message **Rating:** 5.0/5.0 stars **Reviewed by:** Haresh C. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Manychat?** Manychat is one of the best chat bot Instagram Direct Messages and Facebook Messenger. **What do you dislike about Manychat?** my suggestion I don't see any downsides from Manychat **What problems is Manychat solving and how is that benefiting you?** ManyChat will help you solve your customer's problems or questions quickly and ManyChat most uses benefits to grow online business ### 5. i love the Many Chat Real Estate Bot. it has a built in system. **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne G. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Manychat?** It has a follow-up system that Nurtures and keeps in touch with your clients until there or ready to buy a home, sell a home, or rent a home **What do you dislike about Manychat?** it is a little difficult to learn; if you follow the steps and don't skip any steps as I did. It will make it much easier to learn, quickly I am a current user of this product **What problems is Manychat solving and how is that benefiting you?** I am getting new contacts and learning the proper follow-up process. It is helping me to improve my business. Looking forward to doubling my sales in the next few months! ### 6. Beyond the Marketing Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro L. | Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Manychat?** The power of the integrations and the apps **What do you dislike about Manychat?** It is based mainly on Messenger; Facebook is not the best-accepted platform for business **Recommendations to others considering Manychat:** Take the basic courses to really understand all the power and potential of this tool **What problems is Manychat solving and how is that benefiting you?** Automating the responses, create powerful tools to do the repetitive jobs and tasks, to have every activity recorded and act upon it ### 7. Manychat review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Manychat?** It has nice automation features and marketing features **What do you dislike about Manychat?** It is a bit laggy and thus not very fast to use **What problems is Manychat solving and how is that benefiting you?** I helps me in marketing my services ### 8. Medium Performance Chatbot for Social Media **Rating:** 4.0/5.0 stars **Reviewed by:** Camilo H. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Manychat?** To create different flows that improve your clients' social media and website chatbot experience, follow these steps: 1. **Identify User Needs**: Understand the common queries and needs of your clients' audience. 2. **Design User Journeys**: Map out the different paths users might take when interacting with the chatbot. 3. **Create Engaging Content**: Develop content that is engaging and relevant to the users' needs. 4. **Implement Conditional Logic**: Use conditional logic to guide users through different paths based on their responses. 5. **Test and Iterate**: Continuously test the chatbot flows and make improvements based on user feedback. 6. **Integrate with Social Media**: Ensure the chatbot is integrated with social media platforms for seamless interaction. 7. **Monitor Performance**: Regularly monitor the chatbot's performance and make necessary adjustments to improve user experience. **What do you dislike about Manychat?** Sometimes it is difficult to create a human-like experience with many chats, so I have found some conversations that did not bring any value. **Recommendations to others considering Manychat:** Spend a good quality time making sure your flows are correct. You don't want to find out you are losing potential customers due to a bad configuration. **What problems is Manychat solving and how is that benefiting you?** To easily communicate with different potential customers on your social media and website while avoiding "human response time," consider implementing automated chatbots or AI-driven messaging systems. These tools can provide instant responses to common inquiries, guide users through your services, and ensure 24/7 availability, enhancing customer engagement and satisfaction. ### 9. Very intuitive and easy to use, constant updates **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Manychat?** ManyChat as a very nice clean UI, it's easy to navigate, very intuitive UI. I've been using the service for years, and they have continually updated the platform with new integrations, better UI, more tutorials, and a FREE course to help you learn how to use the platform for absolute beginners if you get stuck. **What do you dislike about Manychat?** Nothing really, only subjective pricing...lol **What problems is Manychat solving and how is that benefiting you?** I am managing FB pages with Bots to handle inquiries automatically. ### 10. Very helpful automation **Rating:** 5.0/5.0 stars **Reviewed by:** Find Pros Ja H. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Manychat?** The easy usability I experienced. You can create automation without special skills **What do you dislike about Manychat?** Wish I could use more of the features first before paying for a subscription **What problems is Manychat solving and how is that benefiting you?** I want to create message automation using Facebook and Instagram messenger. I realized that the platform can be customized so well that my customers can have an easy experience with my chatbot ### 11. Many Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Moses T. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Manychat?** It is really easy to start using and connecting a bot into facebook **What do you dislike about Manychat?** It has really limited feature on the free plan and dont have the best support team till date. **What problems is Manychat solving and how is that benefiting you?** We create an automated chatbot for our business and our clients business to automate messaging on facebook. ### 12. ManyChat Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis J. | Real Estate Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2021 **What do you like best about Manychat?** What I love the most is the automation of manychat **What do you dislike about Manychat?** Limitations on broadcasting to number of clients. **Recommendations to others considering Manychat:** Highly Recommended **What problems is Manychat solving and how is that benefiting you?** Time in attending to all my inquiries. ### 13. Features don't work and support are unwilling to assist. **Rating:** 0.0/5.0 stars **Reviewed by:** Shalm H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about Manychat?** Fantastic UI and very easy to understand. **What do you dislike about Manychat?** The primary feature to reach your list is 'Paid Messages' - the only way offered to contact the people in your 'list' - asides from 'messenger tags' which don't apply to the majority of companies. Unfortunately, when we use Paid Messages, we only reach 20-30% of our total contacts. We queried this with our Facebook Ads contact and they stated that despite the list being uploaded containing over 5,000+ contacts, they could only match the information with 1,500 contacts. When I contacted ManyChat for a potential solution, they refused to offer support and said "Unfortunately, I can't provide that info to you, as we don't have enough insight into the Facebook Ads Manager processes. Please, make sure to address it to Facebook support." We will likely have to involve legal services due to the lack of support. We have no access to the information being uploaded to Facebook, no access to OUR contacts. Yet we are charged each week for the services of building a list that we can never use. **Recommendations to others considering Manychat:** I would look for services that offer better support. Unfortunately, there is limited availability. MobileMonkey is an inferior product but perhaps a better option given the lack of support. **What problems is Manychat solving and how is that benefiting you?** Still attempting to get some support. Disappointing to have built such a large list only to find that there is no way to contact them. We've spent thousands and it appears to be to no benefit. ### 14. Manychat is Awesome!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ehecatl R. | Chat marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Manychat?** The interaction with the customers and everything that i can do in the bots **What do you dislike about Manychat?** That the app in android don't let us send a specific flow **What problems is Manychat solving and how is that benefiting you?** Get customers to my clients ### 15. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Joao J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2020 **What do you like best about Manychat?** The user experience is very easy, very straightforward. Even non-techie people like me can do it. Everything from the UX to implementation is very simple and easy to do. They also provide a very comprehensive Free plan which helps micro-businesses such as mine thrive. They also don't bug you to upgrade to a paid account which is also good - It makes me want to consider more to get their paid plan.. but maybe in the near future when my business is more stable. **What do you dislike about Manychat?** So far, I don't see any disadvantage in using manychat. **What problems is Manychat solving and how is that benefiting you?** Automation of my online business via messenger. I don't need to reply to customers one by one now. It also shows my products in-chat to help customers decide then and there which products they want. ### 16. Manychat is the most user friendly tool to build Chatbots. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Manychat?** The flow building tool is so initiative. The ability to use pick-whips and click to add elements in a non-linear fashion allows a user to take complex designs and build quickly. The Google Sheet plugins has multiple ways to both push or pull data which allows for you to keep data in an external tool. The fact that you can do all of this without coding is amazing. **What do you dislike about Manychat?** The conditional blocks could use a bit UX work. The view of conditional blocks in the flow builder is good, but the side-bar options are a bit clunky and doesn't pre-populate with already created values. It would also be valuable to be able to send data out of Manychat more easily for analytic purposes. No ability to download .csv data is a bit painful. This means any data you want has to use Google Sheets. Not great multi-language support. Also our target is focused in Myanmar and so SMS is not supported. **What problems is Manychat solving and how is that benefiting you?** Manychat helps us build chatbot solutions for Financial Literacy in Southeast Asia where where a fast growing percentage of new users are leapfrogging traditional technologies and going strait to chat and facebook messenger. Manychat allows us to quickly spin up solutions for educating users in our market without needing the typical long tech build cycle. We also are meeting our users where they already are which is Facebook. ### 17. ManyChat is a very good messaging bot with a few limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2021 **What do you like best about Manychat?** 1- Best messaging bot I have ever used. 2- Very easy to use. 3- Beautiful UI 4- Rich with features **What do you dislike about Manychat?** there are a few limitations: 1- you can only pause automation for 30 minutes each time you click on it. 2- can't toggle customers in live chat. 3- can't see all text in the custom fields unless you copy text and display it in another application. **What problems is Manychat solving and how is that benefiting you?** Managing customers and offering products were amazing ### 18. User friendly Software .. great for business **Rating:** 4.0/5.0 stars **Reviewed by:** Rey Vincent V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Manychat?** Very user friendly and easy to navigate. I have a good experience during I log in. Multiple FB page management as well, it is great for social media managers who have multiple accounts and are managing multiple account for other businesses. **What do you dislike about Manychat?** To be frank non so far. If it could have funnels that competes against click funnels then that would be a big plus. **What problems is Manychat solving and how is that benefiting you?** TIME management, it solves. I don't have to answer the same questions from different clients. It saves a lot of time on all the basic FAQ's while it is a bot but it also look likes you have been talknig to a live person. ### 19. Best Chatbot Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Manychat?** The user friendly interface, it is very easy to use! **What do you dislike about Manychat?** The long-wait for Instagram Tools! Please hurry! **What problems is Manychat solving and how is that benefiting you?** Attending client messages fast, with ManyChat everything is automated! ### 20. ManyChat helped me respond to my clients while I am away. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Manychat?** I liked the automation function where I can set the responders for my clients. **What do you dislike about Manychat?** I dislike the fact that for every page, you have to pay a separate subscription to upgrade to Pro **What problems is Manychat solving and how is that benefiting you?** The auto-responder function solved my response problem to my clients. I am not worried to sleep peacefully at night because I know, my client's queries will be responded real time. ### 21. The Chat Boot there is! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Manychat?** Friendly user! It lessens workload on my part as it will be the one to the follow ups and answering for me. **What do you dislike about Manychat?** Of course, it will say the same thing even if the question is not related. **What problems is Manychat solving and how is that benefiting you?** Complicated questions of course cannot be handled by ManyChat and therefore I still have to do it myself. ### 22. ManyChat is my favorite software due to versatility and the ManyChat Teams' amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Oskar S. | Founder, Attorney Client Acquisition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Manychat?** The software is easy to learn and use. Extremely versatile. For the most part, you are limited by your imagination when it comes to the capabilities. Mike Yan and the ManyChat team are awesome. They really care and listen to their users and work very hard to make sure their users have access to the best chatbot software available, and this level of care is something I haven't seen from a software company before. **What do you dislike about Manychat?** It would be nice if the chatbot software could be used independent of Facebook messenger so people who are not on Facebook messenger could also be brought into the chatbot systems as well. **What problems is Manychat solving and how is that benefiting you?** I am running ads to chatbots for both, my clients and myself. I am using it to automate many different processes and creating a custom experience for customers. I'm also using Mancyhat to send emails and sms messages to customers and keep the conversations going and relationships and connections fresh and hands free. ### 23. Great data capture for facebook **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Manychat?** It's a very powerful tool when set up right. It is very quick and easy for the customer so helped improve our conversions! They also offer it for free to begin with. Adding payment when upgrading was very quick and easy. **What do you dislike about Manychat?** It isn't the easiest software to get started with - took me a while to find my feet, where i normally pick things up pretty quickly and have worked with others before that were very easy to set up. **What problems is Manychat solving and how is that benefiting you?** Data capture and different ways to get customers to the people they want to talk to/ about. We also used it for a social giveaway comp and give people the chance to enter again by submitting an email address. it was a very nice flow for them once set up. ### 24. Recession-Proof Your Business with Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Meiko S. P. | Strategic Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Manychat?** Pandemic or not, you can keep the lights on and food on your table by automating your business with ManyChat. I personally use the Double O Method. By Optimizing my FB Page, I Organically receive leads into my ManyChat Sequence. This is automation on auto-pilot. It's a no-brainer. Everybody should be doing this. **What do you dislike about Manychat?** ManyChat is constantly upgrading its services, so you have to keep up or you'll get left behind. **Recommendations to others considering Manychat:** ManyChat offers a free online course so you can learn the software. ManyChat really does want you to succeed. As with anything new, there is a learning curve, but you can master it. Dive in and you'll get hooked. **What problems is Manychat solving and how is that benefiting you?** I am solving the problem of getting leads organically. I have gotten leads with my Double O Method. ### 25. Totally recommended, serve your customers always. **Rating:** 4.5/5.0 stars **Reviewed by:** Nibaldo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Manychat?** What we like the most is the fact that communication is persistent, that is, if we are not present when the user wants to chat, we do not lose their contact information. We also like the ease of designing conversation flows. **What do you dislike about Manychat?** What we do not like is that the user must use a Facebook account to communicate with us. **Recommendations to others considering Manychat:** It is a good experience, this will help you a lot with your chatbot experience and it is easy to implement. **What problems is Manychat solving and how is that benefiting you?** Automatically lead our users to pages with relevant information according to their choice (menus and keywords that activate responses). ### 26. Amazing Software for audience Building online. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Manychat?** I Love how easy the interface is to navigate and how they making good updates to the platform. Also, I love the ability of the platform to integrate with different other tools. I also like the visual flow builder especially how it makes all the steps in the chatbot funnel visible. **What do you dislike about Manychat?** Haven't found anything yet that I dislike yet. **Recommendations to others considering Manychat:** Amazing platform for Beginners and also Experienced Marketers **What problems is Manychat solving and how is that benefiting you?** Building my Audience online. Better marketing and personal touchpoints with prospects. ### 27. Escalate your business **Rating:** 5.0/5.0 stars **Reviewed by:** Juan camilo G. | analista programador de plataforma, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Manychat?** A bot never gets frustrated. A bot never get tired. Bot do what you tell him to do. Having a bot is not only about optimizing your time, I gives the possibility to test and optimice sales. And offcourse, get focused in real interested buyers. **What do you dislike about Manychat?** Sometimes the bot doesn't raise. And somehow, the Flows downgrade for no particular reason. **Recommendations to others considering Manychat:** Be patient, learn, test and improve a lot **What problems is Manychat solving and how is that benefiting you?** First contact with the client, attention experiment for optimal propuses ### 28. Nice step into the future of communication **Rating:** 5.0/5.0 stars **Reviewed by:** Eliseu M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2020 **What do you like best about Manychat?** Is a very easy to understand app. Very powerful. And integrates very well with Facebook. The free version is very good and I am very much decided to go Pro in the near future. **What do you dislike about Manychat?** I would like have more features, but I believe that ManyChat will keep growing. So I am comfortable on waiting. SMS and email marketing are still not available in Portugal... **Recommendations to others considering Manychat:** As far as my experience, I think it is a very good application, very easy to work with and very powerful. I recommend it! **What problems is Manychat solving and how is that benefiting you?** I am capturing leads more easily. And I am showing my audience that I am very technologically advanced what is good for my reputation. ### 29. The Easiest Way to Make a Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Christos S. | Growth Driven Design Website Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Manychat?** It's very easy to build a chatbot with Manychat. You can start building your flows very fast and there are also many ways to publish and and 'spread" your bot. I like the fact that there's a "Basic Builder" and a "Flow Builder", making it easy for everyone to start building their bot. The support is also great, anytime I needed help there was someone available to help me! **What do you dislike about Manychat?** You can use some features only on a premium account which is not ideal if you want to test something if it's working before you go premium. Some features like "user input", which in my opinion is standard for a chatbot, cannot be used on a Free Account. **Recommendations to others considering Manychat:** If you are looking for a fast and easy way to start building a chatbot, then Manychat is for you! **What problems is Manychat solving and how is that benefiting you?** Automating messenger communication and creating different competitions for my clients. The main benefit from any other marketing campaign tool is the direct response from the users and also the option to follow up with them. ### 30. The easiest way to activate people **Rating:** 4.5/5.0 stars **Reviewed by:** Davide P. | Content creator & Memer & Community management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Manychat?** I like the way they support your business **What do you dislike about Manychat?** The cumbersome way to download audience data **What problems is Manychat solving and how is that benefiting you?** We have launched several campaigns for activism and with manychat we have been able to structure our campaigns in the best possible way, exploiting the full potential of digital activism. ### 31. No.1 Messenger Marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Evripides G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Manychat?** The team behind manychat, is always willing to help out. ManyChat is always at the frontlines of Messenger Marketing allowing us to serve our customers the best **What do you dislike about Manychat?** Absolutely nothing. Even if I dislike something, you just submit it on their feedback backlog and the team gets back to it ASAP. **What problems is Manychat solving and how is that benefiting you?** I'm helping my clients boost their ROI and save a tremendous amount of time by automating their customer experiences. ### 32. Manychat is a Fantastic Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Founder of OnSpotAutomations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2020 **What do you like best about Manychat?** They are by far leading the way in chat marketing platforms. They have excellent capabilities, customer service, and agency support and resources. It is 100% clear how much they care about their customers. They're always looking for feedback to improve every day even when their platform is already clearly the best. Excellent integration and engagement capabilities. Many fantastic business use cases. **What do you dislike about Manychat?** I like everything about their platform. They have made a very seamless transition with the Facebook terms of service. They adapt quickly and support their customers. They even provide free resources to help their users create better case studies for us and them. Teamwork makes the dreamwork. :) **What problems is Manychat solving and how is that benefiting you?** - Generate revenue - Generate auto-dealer leads - Generate e-com sales - Excellent use case for business customer service and support - Great live chat tools - SMS marketing - Email marketing And many more. ### 33. Agency Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Adonis O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Manychat?** it is very versatile and with integration your options are endless... **What do you dislike about Manychat?** Based on my personal experience im good with it so far **Recommendations to others considering Manychat:** It has all you may need to improve your business **What problems is Manychat solving and how is that benefiting you?** to create qualify data base for businesses and highly effective lowcost retargeting campaings ### 34. ManyChat changed mine and thousands of my customers' lives! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle Barnum S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Manychat?** You don't have to be a developer to use ManyChat. It was created for business owners to quickly setup and optimize chat bots. And while you can do VERY advanced things with ManyChat - you don't have to be advanced to use it. **What do you dislike about Manychat?** Like any platform sometimes you can get into overwhelm on how to do what needs to be done. **What problems is Manychat solving and how is that benefiting you?** I teach Amazon sellers how to launch, rank, and harvest reviews for their Amazon listings. I've personally launched thousands of Amazon products with ManyChat and have trained thousands of Amazon sellers how to use it as well. ### 35. Manychat Is the Greatest Chatbot on the Market. **Rating:** 5.0/5.0 stars **Reviewed by:** Rhys C. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2020 **What do you like best about Manychat?** Manychat delivered on so many levels. It was Simple to set up, easy to get started, and creating my first bot was effortless. Even without having a clue how to use the platform I was able to set up a simple bot that generated me at least 100 leads in a short amount of time. Now That I have integrated the chatbot into my entire funnel system, I am able to provide support, training, and generate leads all on autopilot. **What do you dislike about Manychat?** There wasn't anything I disliked about the platform. And I know I haven't unlocked its full potential. If anything i had some problems with the flow editor. It was crashing my computer on occasion but I am fairly certain it was because of a hardware issue because I have not had any issues since I did some repairs. **Recommendations to others considering Manychat:** If you are in the market for some a ChatBot, You have to at least try ManyChat. The best part is, you set it up once and it continuously does it's job without you having to worry about it. The bot is going to change the way you do business and open up so many avenues of lead generation and nurturing. This is by far the best bot on the market and I'm not sure anything even comes close. Remember when you are creating your flows to be compliant with Facebook rules and regulations and lets make sure Manychat does not get a bad name from Facebook! Download and Install manychat on your Facebook Business Page and I promise you that you will not be dissapointed. **What problems is Manychat solving and how is that benefiting you?** I am able to provide so many services on autopilot to my followers. It has allowed me to focus on many other parts of my business without having to be following up constantly with people. The fact that someone with a question can Simply message my bot and get an answer for most of their questions makes my life so much easier. ### 36. Chat Marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Richard O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Manychat?** What I most like is that you are the owner of your list and are not tied only to Messenger but can also contact them via email and sms **What do you dislike about Manychat?** Not much to dislike, the team is very open and responsive. Support tickets are responded very fast and in general they are very open to community suggestions. The only thing that I think could be better is the reporting, but I understand they're working on that too **Recommendations to others considering Manychat:** Just try it and you'll fall in love with the platform. They are constantly updating the platform and educating the user base in order to comply with messenger policies while making the best use of the tool. **What problems is Manychat solving and how is that benefiting you?** Manychat provides a platform that is easy to use for chat marketing but flexible enough for complex applications too. ### 37. Best tool to manage and organise chat bots **Rating:** 5.0/5.0 stars **Reviewed by:** Olawole I. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Manychat?** It's extremely simple to fabricate a chatbot with Manychat. You can begin constructing your streams exceptionally quick and there are likewise numerous approaches to distribute and 'spread" your bot. I like the way that there's an "Essential Builder" and a "Stream Builder", making it simple for everybody to begin fabricating their bot. The help is likewise incredible, whenever I required assistance there was somebody accessible to support me! **What do you dislike about Manychat?** You can utilize a few highlights just on a superior record which isn't perfect in the event that you need to test something if it's working before you go premium. A few highlights like "client input", which as I would like to think is standard for a chatbot, can't be utilized on a Free Account. **Recommendations to others considering Manychat:** On the off chance that you are searching for a quick and simple approach to begin assembling a chatbot, at that point Manychat is for you! **What problems is Manychat solving and how is that benefiting you?** Mechanizing ambassador correspondence and making various rivalries for my customers. The primary profit by some other advertising effort apparatus is the immediate reaction from the clients and furthermore the alternative to catch up with them. ### 38. Was able to do everything necessary that I wanted to do. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Manychat?** The flow feature that allows me to connect chatbots to Customers. **What do you dislike about Manychat?** How extremely difficult and a pain it is to fix bugs and minor issues in the flow. ManyChat does not have an over the phone option. You must email back and forth your problems with your flow. **Recommendations to others considering Manychat:** If you want to use chatbots and automation, ManyChat is definitely the go. I’d definitely recommend to others to have PRE-used templates otherwise you’ll be struggling like crazy to figure out the entire system. **What problems is Manychat solving and how is that benefiting you?** The automation aspect of getting customers to click on my FB ads and enter my giveaways. ### 39. Easy to use and affordable price **Rating:** 4.5/5.0 stars **Reviewed by:** Taufik Y. | Website Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Manychat?** Manychat is the easiest messenger bot right now. You can use this bot without any technical skills for basic purpose and they also provided tutorial to use it. The most important thing that's make ManyChat is the best platform is, you even can create amazing bot with free plan. With free plan you can create the entire bot and can use almost everything inside your dashboard. **What do you dislike about Manychat?** There is have limitations to use ManyChat due to Facebook regulations. **Recommendations to others considering Manychat:** Every business must use ManyChat for their business. ManyChat will make your business more attractive and interactive. **What problems is Manychat solving and how is that benefiting you?** ManyChat make me easy to communicate with my audience and can solved easy task on my Facebook page. ### 40. Great tool to manage Messenger Bots **Rating:** 4.5/5.0 stars **Reviewed by:** Denis M. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2020 **What do you like best about Manychat?** I've been actively using ManyChat for our business for almost a year now. Though we are using chatbot on our website but most heavily used feature is Facebook comments growth tool. This feature allows us to quickly engage with our target audience, grow subscribers list and increase brand awareness. Also, chatbots allow us to push desired actions for our app by communicating our offers to our segmented subscribers. **What do you dislike about Manychat?** I honestly like Manychat product however what I don't like is their support service. It takes alot of time for them to respond and sometimes answers provided are not really professional. It would be really if they would add an online chat feature. **What problems is Manychat solving and how is that benefiting you?** Chatbot (and Manychat in particular) is an excellent way to stay engaged with your subscribers, communicate our new offers on a regular basis. Open rates with chatbots are insane, so this is great alternative to email marketing efforts. We use several tools within ManyChat - growth tools, keywords, FB comments tools and more. ### 41. Great interface and results using Manychat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about Manychat?** The support is very good and interface makes it easy to work out what you need to do to get to the next step. Flows are easy to build on the fly and when you test them they work really nicely straightaway. From a marketing perspective one of the key features I really like would have to be the ability to segment an audience using features like the tags and custom fields. **What do you dislike about Manychat?** Occasionally I have noticed when I go into a flow to edit the flow is a little blurred and I am having to reset or restart Manychat to fix it. It's a minor frustration to be honest. **Recommendations to others considering Manychat:** I would say that because it is either free or very cheap it is worth giving a go. It is really easy to build a basic bot or find help if you need something more complex putting together. I would also say it is a good idea to learn if you either own or are planning to won a marketing agency given that marketing is going down the path of facebook messenger and there do not appear to be too many experts in this space yet. **What problems is Manychat solving and how is that benefiting you?** One problem is that a lot of businesses are not set up to immediately answer online queries via a Fb page or website. A chatbot set up in Manychat provides the ability to answer a customers query straightaway in a way a human may not be able. Immediately responding increases the chance that the customer will act to book an appointment or even make sale. ### 42. My Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Woratat W. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Manychat?** It is good time response our guest when they visit our page online. Messenger will reply them and notice me. Then I will be at the position. **What do you dislike about Manychat?** Not for now. it is good enough to run the business. But still learn the tools how to use it. **What problems is Manychat solving and how is that benefiting you?** As I mentioned , it is good for our business talk with our guset when they are first contact. And they know we are responsing them. ### 43. ManyChat is Changing the Way We Reach Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Wes B. | Sr. Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Manychat?** ManyChat is so versatile and comprehensive in its ability to do anything I need it to. So far no matter what problem I have in the sequence of conversations with the customer, ManyChat has a way to resolve it. I think the best aspect of ManyChat is the ability to connect to outside API's or applications and record events at any point in my flows. This alone allows for some very complicated problem solving and intelligent flow construction based on customer responses. **What do you dislike about Manychat?** ManyChat is so robust, however, If I had to pick something here, it would be a flow auto arrange button. It would be nice if ManyChat offered an "auto-sort" function to take my flows mismatched and crossed lines and auto arrange it for me. **Recommendations to others considering Manychat:** Go for it! ManyChat provides the best training and support as well as an incredibly knowledgable community. **What problems is Manychat solving and how is that benefiting you?** We are solving so many issues for e-commerce sellers across all marketplace channels. From product launches to driving more sales and reviews. We utilize Manychat every day and have come up with so many uses for it. Our Amazon sellers love us for it! ### 44. Building a chatbot that can last forever **Rating:** 4.0/5.0 stars **Reviewed by:** Eslam E. | CEO and Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2019 **What do you like best about Manychat?** Manychat is easy to use, you can just drag and drop anything you want, also integration with integromate and Google form makes it a powerful platform. I've stopped my mobile app and website and now receiving orders from my chatbot only. **What do you dislike about Manychat?** Manychat can't be integrated with everything in your life, you must have more advanced coding experience to connect to your other platforms using API. **Recommendations to others considering Manychat:** Go for it if you have a single business. If you are a Chatbot Agency it's better to choce another software as multiple accounts will highly increase the cost of manychat There is a big community of Manychat users on their facebook group you can ask any question and they will reply to you. Know more about Integromate and Zapier, to get more done with Manychat. If you know some API REST this will highly benefit your experience connecting Manychat to any other software, and you will be limitless. **What problems is Manychat solving and how is that benefiting you?** Now I don't have to hire more social media representatives to reply to every message coming to our page. also, I realized that I can build a booking system for my cleaning business only by using Manychat ### 45. Revolutionary Product, Fantastic Team **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | Senior Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2020 **What do you like best about Manychat?** The ManyChat platform has been a revolutionary asset in assisting our clients' businesses both in sales and support. Our team has been has thoroughly enjoyed developing chatbots on their platform and have done so for 50+ brands to date. The rate at which they deploy new features and capabilities into the software is staggering, and they are constantly listening to the feedback of the ManyChat community to continually improve and enhance the product even further. What more could you ask for? We're incredibly happy with the decision we made over two years ago to move forward with their platform! **What do you dislike about Manychat?** We've encountered some specific browser-based issues that required us to switch browsers to more effectively develop our chatbot flows, but these weren't too significant. Overall, there are very few things about the platforms that we dislike and most of them haven't been too problematic for our digital agency. **Recommendations to others considering Manychat:** I have tried other Facebook-oriented chatbot software and I can confidently say that ManyChat has a solid leg up on the competition, and they are constantly taking measures to stay ahead of market shifts to ensure the best experience and functionality for the clients on their platform. Their support team is phenomenal, and their development team are rockstars, constantly listening to the needs and requests of the community in consideration of new features and fixes. I can't say enough about how pleased we are about their platform! **What problems is Manychat solving and how is that benefiting you?** We have helped many clients create highly-effective and engaging top-of-funnel customer acquisition experiences that have resulted in tremendous increases in sales and the overall bottom line for their businesses. In addition to the sales side, we have helped other clients automate their customer service and reduce live support needs dramatically. For others, we've created highly-personalized conversational flows that build brand trust and loyalty and at the same time capture valuable information on each new prospect entering their chat experience. And for almost all of our customers, we've been able to leverage Zapier to build in some highly effective marketing automation. ### 46. Perfect service for modern marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Ivica P. | Co Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Manychat?** Direct communication, a lot of options for sales and perfect for small businesses. 90% automatisation of sales process. Perfect service to activate social media users, engage potential and qualify economic customers. **What do you dislike about Manychat?** Unclear sending options "conditions" - misuse can lead to FB problems. Contacted support - didnt get clear answer about sending conditions. **Recommendations to others considering Manychat:** Check "help" video options before start to work on it. Create Flows before Growth tools. Make sure you use images, video and audio files. For lead generation use Many Chat do deliver lead magnets as PDFs.. Keep it short and clear when writing, **What problems is Manychat solving and how is that benefiting you?** Facebook messenger sales - 80% online sales in my region goes through inbox ... Some industries have working time 8-16 but customers are most active 19-23h, Chat bot is perfect solution to offer answers and qualify potential customers. It helps a lot to filter messages in inbox and focus only to hot leads. ### 47. Must have in your digital marketing toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Manychat?** In digital marketing it is pointless trying to force your customers to interact with you exactly how you want them to. ManyChat provides the perfect option for Facebook marketing whether you run Facebook Ads or simple want to give customers a simple to reach you. The automated chat routines make it easy to get a conversation started, even when you are not available. **What do you dislike about Manychat?** Nothing really. There is plenty of content online for those who want to self learn and you can always find an agency willing to help if you need it. **What problems is Manychat solving and how is that benefiting you?** We are capturing leads on autopilot and turning these leads into customers! ### 48. Challenging but Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | General Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2020 **What do you like best about Manychat?** The Many Chat is easy to use and apply to the specific needs of a growing company. The flow of information is limitless and seemless when the time is taken to think through how the process will work and can be applied to a unique set of needs. **What do you dislike about Manychat?** Well, truly nothing that I have come across so far has had a negative impact or effect. However, as a beginner, I find it to be time consuming but well worth the time when one takes into account the long term benefits to be gained. **What problems is Manychat solving and how is that benefiting you?** I am a one man operation at this point on my ECommerce website. I save time and massive frustration in communicating with my customers in a timely fashion. ### 49. I automate all my Facebook Ad Campaigns with ManyChat **Rating:** 4.5/5.0 stars **Reviewed by:** Steven M. | Principal, Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Manychat?** It is really very easy and wow's my clients with what I can put together for them in such a customized way. I use ManyChat on virtually every client campaign I create. **What do you dislike about Manychat?** There's not a lot to dislike. I sometimes publish growth widgets and forget that I need to also go in and also make them active too. **What problems is Manychat solving and how is that benefiting you?** It's too hard and complicated to try and create automated chatbot conversations from my ads and posts through Facebook. ManyChat makes it super easy and has way more tools to work with than I can even find or understand directly on Facebook. ### 50. The best Messenger Chatbot service! **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Manychat?** Support is great and everything works smoothly! **What do you dislike about Manychat?** Lack of some features, as sending many photos at the same time **Recommendations to others considering Manychat:** Just go for it! **What problems is Manychat solving and how is that benefiting you?** I use it for customer support, email & phone collection and campaigns ## Manychat Discussions - [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) - 1 comment, 1 upvote - [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) - 1 comment, 1 upvote - [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) - 1 comment, 1 upvote - [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) - 1 comment, 1 upvote - [We need quick answer like we give quick answer. Is there any chatbot where we can get instant help?](https://www.g2.com/discussions/25349-we-need-quick-answer-like-we-give-quick-answer-is-there-any-chatbot-where-we-can-get-instant-help) - 1 comment, 1 upvote - [View Manychat pricing details and edition comparison](https://www.g2.com/products/manychat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A25%3A24+-0500&secure%5Bsession_id%5D=30bc41ac-8074-4f6e-9c79-cbd1df8ae2e5&secure%5Btoken%5D=da9f33dbca52101c621125940854e7a7f1d9d54945b6ecfa0a6c461045befa10&format=llm_user) ## Manychat Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Chatling](https://www.g2.com/products/chatling/reviews) - [Facebook Groups](https://www.g2.com/products/facebook-groups/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Manychat Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Role Management - Policy Management - Access Termination - Approval Workflows **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization **Content** - Types - Migration - Publishing - UGC **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **User Maintenance** - Self Service Password Reset - Bulk Changes - Bi-directional Identity Synchronization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Governance** - Identifies and Alerts for Threats - Compliance Audits **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Administration** - Reporting - Mobile App - Ease of set up for target systems - APIs **SMS Platform** - Reporting - Automation - API Integration **Analytics** - Product Insights - Social Listening - Campaigns **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Manychat Alternatives - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (633 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,208 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,185 reviews)