MaintainX Reviews & Product Details

Maintain X is extremely user-friendly and feature-packed, and it’s by far the best value for money in the CMMS market. Review collected by and hosted on G2.com.

I don’t have any specific suggestions for improving the product itself, but it would be nice to see some streamlining of the workflows during implementation to make the process smoother. Review collected by and hosted on G2.com.

Digital Management of Work Orders/Preventive and Scheduled Maintenance/Centralized Internal Communication Review collected by and hosted on G2.com.

It is ideal for daily control of frequently used spare parts and stock, but lacks advanced features such as complex multi-warehouse valuation Review collected by and hosted on G2.com.

Have experience in many OEM (Caterpillar, Cummins, Paccar-Peterbilt & Kenworth, International-Navistar, Ford, Honda) and others (Assetworks-Fleet Focus, Peregrine-Fleet Anywhere, EMS, RTA), and now Maintain X. Maintain X has probably all of the features needed in a maintenance program, and AI. Outstanding! Review collected by and hosted on G2.com.

I can't see any downsides, except you need to be familiar with all of the features to leverage it, to your advantage. Review collected by and hosted on G2.com.

I like that is both user friendly from the admin side as well as the worker side. It has allowed us to streamline our back of house resulting in less worker down time between tasks and a higher organization in our assests, parts, procedures, and work orders. Review collected by and hosted on G2.com.

Overtime they've become increasingly focused on capturing enterprise customers. It feels as though over time software capabilities that were previously available to lower paying tiers have been repackaged as different features then moved to the enterprise version of the service. Review collected by and hosted on G2.com.

It’s extremely easy to use, very intuitive, and has a great design. Review collected by and hosted on G2.com.

The only thing I don’t like is that requesters have pretty limited interaction with the app. Review collected by and hosted on G2.com.

It is a simple and intuitive platform that makes the transition easy. Review collected by and hosted on G2.com.

Honestly, I have not found any major dislikes about MaintainX. Since we are a smaller municipality with a limited budget it would be nice if there were more flexibility in the pricing. Review collected by and hosted on G2.com.

Maintenance documentation is easy to enter and easy to sort. Review collected by and hosted on G2.com.

There are limited directions on how to use the QR code system. This can make some companies opt out of the idea completely or have trouble integrating them. If there was a page that included some examples on how to integrate them, with example labeling systems (e.g. specs on labels, labelmakers) that would be helpful for the community. Review collected by and hosted on G2.com.

The organization and the amount of detail! Ever since I discovered the workload view it’s been a lot easier for me to schedule/plan work orders Review collected by and hosted on G2.com.

Nothing I can say I really dislike but maybe when supervisors send out duplicate requests i would want a notification to pop up for them letting them know it’s a duplicate but if it’s something new wrong with the machine then they can type it up on the original WO Review collected by and hosted on G2.com.

Maintenance systems help me manage daily priorities by giving clear visibility into assets, people, and performance. They allow me to track KPIs, verify preventive maintenance completion, and make informed business decisions instead of reactive ones. Having everything organized in one place has made my role significantly more efficient — improving accountability, planning, and overall operational control. Review collected by and hosted on G2.com.

My biggest frustrations are around recording consistency and mobile functionality. I rely heavily on accurate data to manage KPIs and asset health, and right now the recording side could be stronger. Also, the mobile app doesn’t always show the same information as the desktop version, which limits how effective I can be when I’m out with the team instead of at my desk. Review collected by and hosted on G2.com.

Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system.

Support - Jamie Thompson's support has been outstanding. Review collected by and hosted on G2.com.

Not able to change the close date on a Work Order Ticket Review collected by and hosted on G2.com.