--- title: Mahalo Reviews meta_title: 'Mahalo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mahalo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 3 scale: '5' date_modified: '2026-09-22' parent_category: name: Clinical Research url: https://www.g2.com/categories/clinical-research --- # Mahalo Reviews **Vendor:** Mahalo Health **Category:** [Electronic Data Capture (EDC) Software](https://www.g2.com/categories/electronic-data-capture-edc) **Average Rating:** 4.2/5.0 **Total Reviews:** 3 ## About Mahalo Mahalo Health is a modern, patient-centric clinical trial platform that aims to transform the way clinical trials are managed. It combines advanced technology and user-friendly tools to streamline processes, improve patient adherence, and enhance diversity in recruitment. By offering features such as customizable digital health app building blocks, eSource data capture, and automated appointment scheduling, Mahalo Health helps researchers reduce risks and costs associated with traditional clinical trials. ## Mahalo Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend Mahalo for its **exceptional customer support** , with quick responses that enhance overall user experience. (2 reviews) - Users appreciate Mahalo's **customization options** , enhancing data collection and ensuring relevance for each study's needs. (2 reviews) - Users value Mahalo for its **intuitive interface** , real-time updates, and customizable features that enhance project efficiency. (2 reviews) - Users find Mahalo's interface to be **intuitive and user-friendly** , making onboarding and navigation seamless for study staff. (2 reviews) - Users value Mahalo for its **time-saving features** , enabling efficient onboarding and real-time project monitoring. (2 reviews) - Users value Mahalo's **comprehensive functionality** , benefiting from its flexibility and robust support throughout their projects. (1 reviews) - Users value the **ease of programming** in Mahalo, enabling them to incorporate complex logics effortlessly. (1 reviews) - Users value the **user-friendly interface** of Mahalo, facilitating intuitive navigation and smooth onboarding for new staff. (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users note occasional **export issues** with Mahalo, despite the team's responsiveness and continuous improvements following feedback. (1 reviews) - Users face challenges with the **e-consenting process** on Mahalo, hindering full utilization of its features. (1 reviews) - Users note the **missing features** like automated exports and granular permissions, impacting functionality despite positive updates. (1 reviews) ## Mahalo Reviews ### 1. User-Friendly and Customisable EDC Solution with Outstanding Support – Mahalo Database **Rating:** 4.5/5.0 stars **Reviewed by:** Vijaya K. | Research Fellow, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2025 **What do you like best about Mahalo?** Our experience with the Mahalo database electronic data capture (EDC) platform has been exceptional. The user-friendly interface made it intuitive to navigate and configure. What truly set Mahalo apart was the outstanding support provided by their technical team. From initial database configuration to ongoing optimisation, their swift and responsive communication ensured that any queries or adjustments were addressed promptly. One of the standout features of Mahalo is its flexibility, offering a range of options for project-specific configuration. This adaptability allowed us to tailor the database to our study’s unique requirements, enhancing data collection and management efficiency. Furthermore, Mahalo’s capability to integrate patient-directed data input through a dedicated app provides a comprehensive solution for capturing real-time patient-reported outcomes, significantly enriching our dataset. Given our positive experience, we are now planning to extend the use of Mahalo for an upcoming project. This decision is a direct result of the platform’s reliability, customisation options, and the exceptional support team that has consistently exceeded our expectations. **What do you dislike about Mahalo?** One limitation we encountered with Mahalo was the e-consenting process, which did not operate as smoothly as we would typically expect on other platforms or in standard practice. This meant we were unable to fully utilise the e-consenting feature. However, this was a minor drawback in the grand scheme of things, and I am confident that we can design a more effective e-consenting workflow for our next project, leveraging our experience. **What problems is Mahalo solving and how is that benefiting you?** not applicable ### 2. A Reliable and Intuitive Platform for Research Data Collection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Mahalo?** I appreciate Mahalo's intuitive, user-friendly interface, which makes onboarding new study staff straightforward and efficient. The real-time dashboard updates are particularly valuable, allowing us to monitor recruitment and survey completion. The customizable case report forms are another highlight, we were able to tailor data fields to each study, ensuring cleaner and more relevant data collection. Additionally, Mahalo's support team has been consistently responsive and helpful, often addressing technical questions or request within a day or two. **What do you dislike about Mahalo?** There have been a few instances we needed a feature such as automated data exports or more granular permission settings, that wasn't fully implemented at the time. That said, the Mahalo team has been receptive to feedback, and we've seen steady improvements with each update. **What problems is Mahalo solving and how is that benefiting you?** Prior to using Mahalo, our team relied heavily on a patchwork of tools such as spreadsheets, email, and manual follow up to collect questionnaires and track participant status. This was not only time consuming and labour intensive, but was also prone to errors and delays. Mahalo solved this by providing a centralised platform for data collection, communication, and monitoring. Now, we use Mahalo to distribute surveys and generates progress reports in real time. This has significantly reduced our administrative workload and improved data quality. With Mahalo, we've been able to streamline operations and enhance compliance. ### 3. A Leap of Faith That Paid Off: Accurate & Reliable Real-Time Scoring **Rating:** 4.0/5.0 stars **Reviewed by:** BY C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 08, 2025 **What do you like best about Mahalo?** Ability to incorporate complex logics via scripting **What do you dislike about Mahalo?** Hope the output file format can be extended to support additional structured formats. **What problems is Mahalo solving and how is that benefiting you?** We engaged Mahalo to develop a questionnaire, despite the availability of many other solutions, because we needed to incorporate a complex algorithm for real-time score calculation. Instead of running scores in batch offline, Mahalo enabled us to obtain results instantly upon completion. Their team successfully translated the algorithm from an old legacy system to their platform while maintaining the accuracy of the scores. Mahalo competently completed the project and met our expectations with precision, ensuring a smooth transition and reliable performance. - [View Mahalo pricing details and edition comparison](https://www.g2.com/products/mahalo/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-04+05%3A42%3A39+-0500&secure%5Bsession_id%5D=77bdfa5e-13d2-4fa3-8b19-8f508a5568f1&secure%5Btoken%5D=c2a29b25d899284a77e4ea6211c4e03c0210df58399ba0ecde46e86b6be65e95&format=llm_user) ## Mahalo Features **Data Management** - Cloud Security - Electronic Data Capture (EDC) - Role-Based User Permissions - Electronic Data Capture (EDC) - Query Management - Electronic Data Capture (EDC) - Data Export - Electronic Data Capture (EDC) - Data Import/Export - Workflow Management - Compliance Management - Clinical Study Management - Document Management - Audit Management - Forms Management - Data Storage Management - Access Controls/Permissions **Operational Data** - Site Management - Participant Management - Data Centralization - Contact Management - Real-Time Data - Inventory Management - Audit Management - Calendar Management - Financial Management - Document Management - User Management - Clinical Study Management - Workflow Management - Compliance Management - Forms Management **Clinical Study Support** - eCRFs - Electronic Data Capture (EDC) - Audit Trail - Electronic Data Capture (EDC) - Data Capture - Electronic Data Capture (EDC) - Randomization - Electronic Data Capture (EDC) - Compliance - Electronic Data Capture (EDC) - Real-Time Data - Remote Data Capture - Distributed Capture **Operational Performance** - Project Management - Documentation - Reporting - Milestones Management - Ad hoc Reporting **Additional Functionality** - API - Scheduling - Randomization - Digital Signature - Role-Based Permissions - Customizable Reports - Data Verification - EMR/EHR - Document Imaging - AI Copilot - HIPAA Compliant - Data Visualization - Data Capture and Transfer - Enrollments/Onboarding - Reporting & Statistics - Patient Monitoring - Access Controls/Permissions - Patient Recruiting - Alerts/Notifications - Activity Dashboard - Third-Party Integrations - Monitoring - CRF Tracking - 21 CFR Part 11 Compliance - Double Data Entry - Activity Tracking - Progress Tracking - Reminders - Data Synchronization - Data Import/Export - Document Storage - Generative AI - Trial Design - Customizable Forms - Drag & Drop - Audit Trail - Real-Time Monitoring - Electronic Data Capture **Additional Functionality** - Secure Data Storage - Alerts/Notifications - Web Forms - Approval Process Control - Configurable Workflow - Real-Time Reporting - Electronic Signature - Mobile Access - Third-Party Integrations - Drag & Drop - Offline Access - Customizable Branding - Generative AI - Document Imaging - Customizable Fields - AI Copilot - Customizable Forms - Document Storage - Data Capture and Transfer - Data Visualization - Data Synchronization - Data Verification - HIPAA Compliant - Customizable Reports - Audit Trail - Reporting/Analytics - Customizable Templates - Document Classification - Data Extraction - API - Digital Signature - Activity Dashboard - Multi-Language ## Top Mahalo Alternatives - [Viedoc](https://www.g2.com/products/viedoc/reviews) - 4.5/5.0 (229 reviews) - [Medrio EDC](https://www.g2.com/products/medrio-edc/reviews) - 4.2/5.0 (254 reviews) - [REDCap](https://www.g2.com/products/redcap/reviews) - 4.3/5.0 (214 reviews)