Locobuzz Reviews & Product Details

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

Seller

Locobuzz Solutions Pvt Ltd

Discussions

Locobuzz Community

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Malayalam, Marathi, Nepali, Newari, Dutch, Oriya, Punjabi, Polish, Sanskrit, Sindhi, Spanish, Chinese (Simplified), Maori, Xhosa

Solution Type

All-in-One

Overview by

Locobuzz Solutions Pvt Ltd (Locobuzz)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

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User Insights

Average based on 135 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Abhiteja C.

Small-Business (50 or fewer emp.)

2/22/2024

"Great tool for tracking all brand accounts and mentions in one place"

5/5

What do you like best about Locobuzz?

The option to resolve all account messages, comments and tags at one place is really helpful and time-saving. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

So far have not had any issues with the tool. The support team has been quick to resolve any issues or bugs when they arise. Review collected by and hosted on G2.com.

Shivam B.

Small-Business (50 or fewer emp.)

Originally submitted 2/22/2024

"Maximizing Engagement and Insights - A Comprehensive Review of Locobuzz"

4.5/5

What do you like best about Locobuzz?

Best Tool In the market for ORM. The UI and customer support of locobuzz is amazing. Ritika dhadwal is so amazing Accounts manager. Very helpful and professional. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

As such Nothing. Everything is good and top notch. Review collected by and hosted on G2.com.

What problems is Locobuzz solving and how is that benefiting you?

1.Centralizing social media monitoring, 2.Providing in-depth analytics, 3.Enhancing team collaboration with streamlined workflows, 4.Offering competitor insights, . 5.Improving our content strategy with targeted insights 6.Assisting in crisis management with real-time alerts 7. Protecting the Brand Reputation Review collected by and hosted on G2.com.

Arti G.

Small-Business (50 or fewer emp.)

Originally submitted 2/26/2024

"Positive experience"

3.5/5

What do you like best about Locobuzz?

Customer support was helpful. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

1) Unable to see my closed tickets separately.

2) Tickets get assigned to another representative if I set the status 'Outcalling'/'break'. It should only be assigned to another agent in case of 'Complete log out'.

3) Unable to edit any reply once it has been sent. Review collected by and hosted on G2.com.

Akash S.

Mid-Market (51-1000 emp.)

2/29/2024

"Locobuzz review."

5/5

What do you like best about Locobuzz?

Locobuzz is a great tool to have, It's very easy to use, and everything is sorted. It makes your work way easy. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

The tool is absolutely fine. I don't see any dislike as of now. Review collected by and hosted on G2.com.

Devesh P.

Mid-Market (51-1000 emp.)

2/22/2024

"Amazing and helpful team!"

5/5

What do you like best about Locobuzz?

We using Locobuzz for social listening and competion analysis for which it was helpful and great. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

Keywords needs to be approved all the time and it takes time to fetch data via keywords. Review collected by and hosted on G2.com.

Gaurvi M.

Small-Business (50 or fewer emp.)

2/27/2024

"Best CRM & Listening Tool"

4.5/5

What do you like best about Locobuzz?

Ease of resolving tickets and bifurcation of listening and CRM Mentions on the tool. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

As of now nothing I dislike about locobuzz. Review collected by and hosted on G2.com.

Safwan A.

Small-Business (50 or fewer emp.)

3/20/2024

"Good. Can get better"

3.5/5

What do you like best about Locobuzz?

Quite fast. Reviews and comments reflect as quickly as possible. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

Navigation needs to be easier. Filters could get better. Review collected by and hosted on G2.com.

Udayan S.

Mid-Market (51-1000 emp.)

2/26/2024

"A helpful platform for ORM"

4.5/5

What do you like best about Locobuzz?

It is a one stop platform to monitor and track social media conversations around multiple brands. Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

After the new interface has been launched, the tool has been having issues with connecting accounts and token reauthorisations. This frequent reautorisation requirement sometimes leads to loss of tracking in the interim. Review collected by and hosted on G2.com.

Rohan R.

Mid-Market (51-1000 emp.)

2/24/2024

"Perfect Tool for your Brand's ORM"

4.5/5

What do you like best about Locobuzz?

The Reports section where you can generate custom report as per the requirement. And the overall tool is quite efficient in delivering valuable social insights Review collected by and hosted on G2.com.

What do you dislike about Locobuzz?

Tool gets laggy at times. The screen gets hang but it is not something that will hamper your experience. Review collected by and hosted on G2.com.