--- title: Lockbox LIMS Reviews meta_title: 'Lockbox LIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 46 reviews by the users' company size, role or industry to find out how Lockbox LIMS works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 46 scale: '5' date_modified: '2026-07-13' parent_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- # Lockbox LIMS Reviews **Vendor:** Third Wave Analytics **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.8/5.0 **Total Reviews:** 46 ## About Lockbox LIMS Lockbox LIMS is a cloud-based laboratory information management system (LIMS) designed to assist users in managing various laboratory processes efficiently. Built on the Salesforce platform, Lockbox LIMS offers a fully customizable and user-friendly interface, making it suitable for a wide range of laboratory environments, including life sciences, biotechnology, research and development (R&D), next-generation sequencing (NGS), and quality control (QC) manufacturing labs. Lockbox LIMS is aimed to assists laboratory professionals and organizations that require a robust system to streamline their workflows and ensure compliance with industry regulations. With thousands of users globally, this application supports critical R&D and production protocols, helping labs maintain high standards of efficiency and accuracy. The versatility of Lockbox LIMS allows it to cater to the unique needs of various laboratory settings, making it an essential tool for those looking to enhance their operational capabilities. Lockbox LIMS features several key modules that facilitate comprehensive laboratory management. These include Sample Management, which allows users to track and manage samples throughout their lifecycle; Lab Supplies & Material Management, which helps in overseeing inventory and procurement processes; Protocol Management, which ensures that laboratory procedures are standardized and followed; and Instrument Management, which aids in the maintenance and calibration of lab equipment. Each module is designed to work seamlessly together, providing a holistic approach to laboratory management. One of the standout aspects of Lockbox LIMS is its integration with the Salesforce platform, which enhances its automation and configurability. This integration allows laboratories to customize workflows, automate routine tasks, and generate reports effortlessly. Additionally, Lockbox LIMS is built to support compliance with critical regulations such as 21 CFR Part 11, CAP/CLIA, HIPAA, and ISO 17025, ensuring that laboratories can operate within the legal frameworks required for their respective industries. Lockbox LIMS offers users the flexibility to access their data from anywhere, promoting collaboration and real-time decision-making. The system's regulatory readiness and user-friendly design make it a valuable asset for laboratories striving to improve their operational efficiency while adhering to strict compliance standards. ## Lockbox LIMS Pros & Cons **What users like:** - Users highlight the **customization capabilities** of Lockbox LIMS, allowing tailored solutions that enhance workflow and meet specific needs. (10 reviews) - Users commend the **exceptional customer support** from Lockbox LIMS, enhancing their experience and ensuring project success. (8 reviews) - Users value the **flexibility** of Lockbox LIMS, allowing easy adjustments and tailored protocols to meet their specific needs. (5 reviews) - Users highlight the **user-friendly interface** of Lockbox LIMS, making it easy for even new users to learn. (4 reviews) - Users appreciate the **easy implementation process** of Lockbox LIMS, finding it responsive and tailored to specific needs. (4 reviews) - User Interface (4 reviews) - Workflow Management (4 reviews) - Users benefit from the **easy configuration** and customization of Lockbox LIMS, enhancing their streamlined workflows significantly. (3 reviews) - Documentation (3 reviews) - Efficiency (3 reviews) **What users dislike:** - Users find that the **training required** for Lockbox LIMS is insufficient for navigating its complex settings effectively. (2 reviews) - Users find **navigation complex** due to numerous settings, complicating the learning process and overall usability. (1 reviews) - Users express concerns over **customization difficulty** , feeling misled about Lockbox LIMS' capabilities requiring extensive adjustments. (1 reviews) - Users face **challenges with data import handling** due to limitations arising from the Salesforce core integration. (1 reviews) - Users find the **difficult usability** of Lockbox LIMS challenging, especially during the initial setup phase. (1 reviews) - Expertise Required (1 reviews) - Integration Issues (1 reviews) - Inventory Management (1 reviews) - Learning Curve (1 reviews) - Users find **limited customization** options in Lockbox LIMS, which restricts their ability to tailor the system effectively. (1 reviews) ## Lockbox LIMS Reviews ### 1. Great platform, awesome customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay K. | Clinical Laboratory General Supervisor, Privacy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Lockbox LIMS?** Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environment. Training our team has been straightforward, with most parts of the workflow mastered in a few training sessions, and if there are issues or we have questions, Janine and Sita are quick to reply and help us resolve the issue. An update (17-Feb-2026): we have gone through several system updates, including a full version update, and Lockbox continues to meet our needs. These updates have been relatively easy to implement around the existing workflows, with a minimum of stress. Over the years our partnership has become even more one of collaboration rather than a service as they have shared more knowledge of the inner workings of Lockbox, and I have really appreciated the opportunity to actively participate in improvement efforts. The team uses Lockbox every day to document what work has been or will be done, and what results need to be reported. This gives high visibility to the entire team as to what our current capacity is to start new projects, as well as monitoring throughput. Lockbox has become essential to routine operations, and continues to evolve as our workflows change. **What do you dislike about Lockbox LIMS?** I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but because there are so many settings it can be difficult to navigate. An update (17-Feb-2026): The issues reporting system gives control to the user in classifying what type of issue a problem is, and this has led to some confusion on what is classified as tech support, and what would be considered a new feature requiring additional funding. This can be a challenge when working with limited budgets to maintain visibility. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is the first LIS we have used for our workflow; before that we were creating paper reports, with no way to track changes or audit historical tests. Having Lockbox means that we can ensure that we are reporting the right results on the right patient, track what samples are in our queue and what stage they are at, and upload our results after testing is complete; no more manual entry! ### 2. Inventory & Sample Tracking Made Easy—with Helpful Built-In Calculations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Lockbox LIMS?** I think inventory management and sample tracking is most helpful. Additionally, having the software perform calculations for you is a major bonus. **What do you dislike about Lockbox LIMS?** I haven't actually used the system in my daily work but there are a few things that I think could trip someone up. Not easily being able to go back to the previous procedure when executing a protocol is irritating. It requires you to click out and select again the procedure you want to review. Not having timers integrated into the procedures is a hindrance when so much of science requires timing. Having 6 options that have to do with saving, completing, and exiting a procedure is too many. Refining that would be helpful. **What problems is Lockbox LIMS solving and how is that benefiting you?** Organization and inventory management ### 3. Highly Customizable and Efficient with ThirdWave **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Lockbox LIMS?** It’s highly customizable, and ThirdWave is great to work with. Integrating it with other software is doable and makes our job more efficient **What do you dislike about Lockbox LIMS?** There are a few things that aren’t doable or are restricted, and some tasks still have to be done manually. That’s okay with me, though. **What problems is Lockbox LIMS solving and how is that benefiting you?** It allows us to keep all patient and clinic information in one place. This also helps us stay audit-ready, since we can automate our reports and don’t need to rely on countless spreadsheets. Overall, it helps us do our job better. ### 4. Seamless Data Management and Outstanding Support with Lockbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** Lockbox has proven to be a highly convenient tool for our team, enabling us to transition from physical data collection to an online interface. This shift has not only improved our data integrity but also made data analysis more efficient. Our use case for Lockbox is quite specialized, and the team at Third Wave Analytics (TWA) developed a custom system tailored to our requirements that was straightforward to implement. We have consistently found the TWA team to be both effective and responsive when it comes to customer support. Lockbox is now an essential tool that we use daily across several departments. Thanks to the comprehensive documentation and support provided by TWA, we feel confident in using and updating the system. **What do you dislike about Lockbox LIMS?** At present, we have not encountered any issues with Lockbox LIMS. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox is helping our lab convert from a traditionally paper based data collection system to a more robust digital database. ### 5. Streamlined Our Lab Operations with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Claire H. | Director of Bauer Core Facilities **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** I am immensely impressed with the implementation process of Lockbox LIMS by Third Wave Analytics. The engineers listened to our needs and offered ways to streamline our process, building a system to our requirements and modifying it quickly upon request. They utilized their expertise to create a configured system that works even better than what we initially requested. Lockbox LIMS meets our current needs and is designed to adapt to our evolving needs in the future. The TWA team was clear about system needs, flexible in design, and responsive to requests. They also helped us think through our needs to design a smooth workflow during the setup, making the time spent worthwhile. **What do you dislike about Lockbox LIMS?** No dislikes. **What problems is Lockbox LIMS solving and how is that benefiting you?** I use Lockbox LIMS for generating quotes, managing sample submission, workflow tracking, and invoicing. It consolidates older systems into one simple platform, reducing manual input and upgrade difficulties. ### 6. Support for the functional sample management project lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Lockbox LIMS?** What I like best about Lockbox LIMS is its effortless end‑to‑end sample tracking. The interface is clean and highly configurable and automation rules reduce manual work and support compliance. Very important is the Team TWA: their responsiveness, deep product knowledge, and proactive problem‑solving made working with them smooth and kept our workflows running reliably and were key to the projects success . They’re collaborative, fast, and genuinely invested in helping us getting the best options possible. **What do you dislike about Lockbox LIMS?** Built on Salesforce: in certain system landscapes this can introduce constraints around integration architecture and the need for Salesforce‑specific admin/development skills. **What problems is Lockbox LIMS solving and how is that benefiting you?** Higher data quality and traceability via clear audit trails, role-based permissions, and standardized workflows. Fewer manual entries and handoffs reduce errors, rework, and back-and-forth. Real-time transparency for internal teams and sponsors through dashboards and reports. Better sample and inventory management (stock control, location tracking, temperature-sensitive flows). Simple device and third-party system integration via API brings instrument data in without copy-and-paste. Compliance support for IVD/ISO 13485 through complete documentation and controlled access. ### 7. Consistently Competent, Friendly Team Behind a Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa V. | Director, Clinical Lab Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Lockbox LIMS?** Its customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory. Update: We’ve expanded our use of Lockbox LIMS and it has again proven to be an invaluable tool for managing samples. The team, especially Janine, has always been very responsive and helpful whenever we have any issues or need to understand certain functions. **What do you dislike about Lockbox LIMS?** There is nothing I dislike about Lockbox LIMS. **What problems is Lockbox LIMS solving and how is that benefiting you?** It has helped track our workflow and inventory. ### 8. Rich in features, great flexibility and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Lockbox LIMS?** Lockbox LIMS offers a complex solution for genomics laboratories. The system architecture captures standard laboratory workflows well. Build on Salesforce platform, it delivers exceptional flexibility and integration capabilities, allowing for deep customization to meet unique laboratory requirements. The support team is incredibly responsive and helpful, providing us with invaluable assistance across a wide variety of issues, from everyday user to complex developer issues. **What do you dislike about Lockbox LIMS?** Documentation is at times complicated which prolongs implementation of custom behaviour. The answers to the problems usually are in the documentation, but it's hard to find them. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox has greatly helped to ensure data consistency throughout laboratory workflow. The ability to track and provide evidence for every step is crucial to ensure its proper analysis and audit. Moving to a single-database environment has mitigated the inconsistencies and problems that come with managing a multiple spreadsheets. ### 9. User-Friendly with a Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolai L. **Reviewed Date:** February 13, 2026 **What do you like best about Lockbox LIMS?** I like its user-friendly interface. I find it very easy to learn and use. It's straightforward and not confusing, even for new users. **What do you dislike about Lockbox LIMS?** The initial setup of Lockbox LIMS was a lot of work. **What problems is Lockbox LIMS solving and how is that benefiting you?** Lockbox LIMS helps me with inventory management, tracking patient samples and reagents, and managing patient and clinician profiles. Its user-friendly interface is straightforward and easy for new users, making it simple to learn and use. ### 10. Customizable LIMS, But Setup is Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Crimsyn P. | Project Manager II **Reviewed Date:** December 12, 2025 **What do you like best about Lockbox LIMS?** I'm most excited for the customization capabilities of Lockbox LIMS. We're able to customize the system for specific assays and needs for the lab space. The ability to customize systems and workflows for our needs allows us to create systems that work best for our individual labs. **What do you dislike about Lockbox LIMS?** Implementation is a lengthy process. It's been a lot of work for both teams to ensure all requirements were met. **What problems is Lockbox LIMS solving and how is that benefiting you?** I use Lockbox LIMS for submitting and tracking samples, and sending results to customers. It solves my sample tracking problems and allows system customization for specific lab needs. ## Lockbox LIMS Discussions - [What is components of laboratory information system?](https://www.g2.com/discussions/what-is-components-of-laboratory-information-system) - [What are the benefits of LIMS?](https://www.g2.com/discussions/what-are-the-benefits-of-lims) - [What does a LIMS system do?](https://www.g2.com/discussions/what-does-a-lims-system-do) - [What are the components of LIMS?](https://www.g2.com/discussions/what-are-the-components-of-lims) - [View Lockbox LIMS pricing details and edition comparison](https://www.g2.com/products/lockbox-lims/reviews/lockbox-lims-review-4640543?section=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A11%3A10+-0500&secure%5Bsession_id%5D=2168d365-144d-4470-8457-3005ea6b75d5&secure%5Btoken%5D=f5ec9f6ff7999897c16e6915c0fbb5e7e8935d09470be9932b5a48ba8f451a3f&format=llm_user) ## Lockbox LIMS Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Lockbox LIMS Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management **Resource Management** - Inventory Control - Inventory Management - Health & Safety **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC **Operations Management** - Records Maintenance - Excel Data Import - User Access Settings **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making ## Top Lockbox LIMS Alternatives - [LabWare LIMS](https://www.g2.com/products/labware-lims/reviews) - 4.5/5.0 (102 reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) - 4.6/5.0 (165 reviews) - [QBench](https://www.g2.com/products/qbench/reviews) - 4.6/5.0 (145 reviews)