Lockbox LIMS offers a complex solution for genomics laboratories. The system architecture captures standard laboratory workflows well. Build on Salesforce platform, it delivers exceptional flexibility and integration capabilities, allowing for deep customization to meet unique laboratory requirements. The support team is incredibly responsive and helpful, providing us with invaluable assistance across a wide variety of issues, from everyday user to complex developer issues.

What I like best about Lockbox LIMS is its effortless end‑to‑end sample tracking. The interface is clean and highly configurable and automation rules reduce manual work and support compliance. Very important is the Team TWA: their responsiveness, deep product knowledge, and proactive problem‑solving made working with them smooth and kept our workflows running reliably and were key to the projects success . They’re collaborative, fast, and genuinely invested in helping us getting the best options possible.

I am immensely impressed with the implementation process of Lockbox LIMS by Third Wave Analytics. The engineers listened to our needs and offered ways to streamline our process, building a system to our requirements and modifying it quickly upon request. They utilized their expertise to create a configured system that works even better than what we initially requested. Lockbox LIMS meets our current needs and is designed to adapt to our evolving needs in the future. The TWA team was clear about system needs, flexible in design, and responsive to requests. They also helped us think through our needs to design a smooth workflow during the setup, making the time spent worthwhile.