Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environment. Training our team has been straightforward, with most parts of the workflow mastered in a few training sessions, and if there are issues or we have questions, Janine and Sita are quick to reply and help us resolve the issue.

An update (17-Feb-2026): we have gone through several system updates, including a full version update, and Lockbox continues to meet our needs. These updates have been relatively easy to implement around the existing workflows, with a minimum of stress. Over the years our partnership has become even more one of collaboration rather than a service as they have shared more knowledge of the inner workings of Lockbox, and I have really appreciated the opportunity to actively participate in improvement efforts.

The team uses Lockbox every day to document what work has been or will be done, and what results need to be reported. This gives high visibility to the entire team as to what our current capacity is to start new projects, as well as monitoring throughput. Lockbox has become essential to routine operations, and continues to evolve as our workflows change. Review collected by and hosted on G2.com.

I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but because there are so many settings it can be difficult to navigate.

An update (17-Feb-2026): The issues reporting system gives control to the user in classifying what type of issue a problem is, and this has led to some confusion on what is classified as tech support, and what would be considered a new feature requiring additional funding. This can be a challenge when working with limited budgets to maintain visibility. Review collected by and hosted on G2.com.

I think inventory management and sample tracking is most helpful. Additionally, having the software perform calculations for you is a major bonus. Review collected by and hosted on G2.com.

I haven't actually used the system in my daily work but there are a few things that I think could trip someone up. Not easily being able to go back to the previous procedure when executing a protocol is irritating. It requires you to click out and select again the procedure you want to review. Not having timers integrated into the procedures is a hindrance when so much of science requires timing. Having 6 options that have to do with saving, completing, and exiting a procedure is too many. Refining that would be helpful. Review collected by and hosted on G2.com.

It’s highly customizable, and ThirdWave is great to work with. Integrating it with other software is doable and makes our job more efficient Review collected by and hosted on G2.com.

There are a few things that aren’t doable or are restricted, and some tasks still have to be done manually. That’s okay with me, though. Review collected by and hosted on G2.com.

Lockbox has proven to be a highly convenient tool for our team, enabling us to transition from physical data collection to an online interface. This shift has not only improved our data integrity but also made data analysis more efficient. Our use case for Lockbox is quite specialized, and the team at Third Wave Analytics (TWA) developed a custom system tailored to our requirements that was straightforward to implement. We have consistently found the TWA team to be both effective and responsive when it comes to customer support. Lockbox is now an essential tool that we use daily across several departments. Thanks to the comprehensive documentation and support provided by TWA, we feel confident in using and updating the system. Review collected by and hosted on G2.com.

At present, we have not encountered any issues with Lockbox LIMS. Review collected by and hosted on G2.com.

I am immensely impressed with the implementation process of Lockbox LIMS by Third Wave Analytics. The engineers listened to our needs and offered ways to streamline our process, building a system to our requirements and modifying it quickly upon request. They utilized their expertise to create a configured system that works even better than what we initially requested. Lockbox LIMS meets our current needs and is designed to adapt to our evolving needs in the future. The TWA team was clear about system needs, flexible in design, and responsive to requests. They also helped us think through our needs to design a smooth workflow during the setup, making the time spent worthwhile. Review collected by and hosted on G2.com.

No dislikes. Review collected by and hosted on G2.com.

What I like best about Lockbox LIMS is its effortless end‑to‑end sample tracking. The interface is clean and highly configurable and automation rules reduce manual work and support compliance. Very important is the Team TWA: their responsiveness, deep product knowledge, and proactive problem‑solving made working with them smooth and kept our workflows running reliably and were key to the projects success . They’re collaborative, fast, and genuinely invested in helping us getting the best options possible. Review collected by and hosted on G2.com.

Built on Salesforce: in certain system landscapes this can introduce constraints around integration architecture and the need for Salesforce‑specific admin/development skills. Review collected by and hosted on G2.com.

Its customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory.

Update: We’ve expanded our use of Lockbox LIMS and it has again proven to be an invaluable tool for managing samples. The team, especially Janine, has always been very responsive and helpful whenever we have any issues or need to understand certain functions. Review collected by and hosted on G2.com.

There is nothing I dislike about Lockbox LIMS. Review collected by and hosted on G2.com.

Lockbox LIMS offers a complex solution for genomics laboratories. The system architecture captures standard laboratory workflows well. Build on Salesforce platform, it delivers exceptional flexibility and integration capabilities, allowing for deep customization to meet unique laboratory requirements.

The support team is incredibly responsive and helpful, providing us with invaluable assistance across a wide variety of issues, from everyday user to complex developer issues. Review collected by and hosted on G2.com.

Documentation is at times complicated which prolongs implementation of custom behaviour. The answers to the problems usually are in the documentation, but it's hard to find them. Review collected by and hosted on G2.com.

I like its user-friendly interface. I find it very easy to learn and use. It's straightforward and not confusing, even for new users. Review collected by and hosted on G2.com.

The initial setup of Lockbox LIMS was a lot of work. Review collected by and hosted on G2.com.

I'm most excited for the customization capabilities of Lockbox LIMS. We're able to customize the system for specific assays and needs for the lab space. The ability to customize systems and workflows for our needs allows us to create systems that work best for our individual labs. Review collected by and hosted on G2.com.

Implementation is a lengthy process. It's been a lot of work for both teams to ensure all requirements were met. Review collected by and hosted on G2.com.