Kenko (formerly Bookee)

By Spotbee Inc

4.1/5(26)
4.1 out of 5 stars

How would you rate your experience with Kenko (formerly Bookee)?

Kenko (formerly Bookee) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the affordable pricing of Kenko, making quality onboarding accessible and budget-friendly. (1 mentions)
Users commend the exceptional client satisfaction at Kenko, highlighting personalized care and professionalism during onboarding. (1 mentions)
Users commend Kenko for its exceptional customer support, highlighting the professionalism and care provided during onboarding. (1 mentions)
Users express disappointment with the lack of features in Kenko, leading to a frustrating overall experience. (1 mentions)
Users report experiencing system glitches that undermine trust and lead to dissatisfaction with Kenko's service. (1 mentions)

Top Pros or Advantages of Kenko (formerly Bookee)

Top Cons or Disadvantages of Kenko (formerly Bookee)

Kenko (formerly Bookee) Reviews (26)

Reviews

Kenko (formerly Bookee) Reviews (26)

4.1
26 reviews
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Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Overall, easy to navigate (with some minor bugs)"
4/5
What do you like best about Kenko (formerly Bookee)?

Easy to navigate class offerings, switch between studios, and sign up; from the instructor's end, it's also easy to check students in and see whether they have any flags that need extra attention Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

I've had many experiences where the app mysteriously crashes or takes a long time to load before ultimately crashing. It's also sometimes challenging to get the instructor/class filters to apply after tapping the button. Review collected by and hosted on G2.com.

DD
Damien D.
co-founder and CEO
Small-Business (50 or fewer emp.)
"certainly the best booking platform on the market and the best team behind it!"
4.5/5
What do you like best about Kenko (formerly Bookee)?

the customer experience is great. Everything is neat, nice looking and customer friendly.

As a user, it is also impressive and above all, their customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

There are still a few things in development that we are missing notably in terms of business tracking reports. We are also looking forward their upcoming integrated CRM platform. Review collected by and hosted on G2.com.

Response from Vistar S. of Kenko (formerly Bookee)

Thank you, Damien. Your kind words inspire us to do even better.

The experience of your clients is the north star for us. We will continue to improve it.

And a great product is just half the story for us, the other half is great support.

For reporting and analytics, we have some industry-first updates coming up. Trying to release it as soon as possible.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Frequent back end issues"
2.5/5
What do you like best about Kenko (formerly Bookee)?

The client view is nice. The app looks good and is pretty self-explanatory. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

After a year, we still have not graduated to a calendar view on the CRM side where the classes are in room columns, like our previous calendar view in MindBody. Review collected by and hosted on G2.com.

ZY
Zoe Y.
Physiotherapist
Small-Business (50 or fewer emp.)
"An easy to use system that is very user friendly"
4/5
What do you like best about Kenko (formerly Bookee)?

Easy to use and navigate. Easy to check clients in and out. Works on a laptop well and the phone app is simple to use. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Clients aren't notified if they are moved from waitlist in to a class. Review collected by and hosted on G2.com.

Response from Vistar S. of Kenko (formerly Bookee)

Thank you Zoe.

We do have an email, text & push automation to notify clients when they are moved from the waitlist to class.

We will reach out to you and help you implement it.

Vistar Singh (Founder)

CP
Christiane P.
Owner
Small-Business (50 or fewer emp.)
"You get so much more than you pay for"
5/5
What do you like best about Kenko (formerly Bookee)?

They actually care and go above and beyond Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

There are none in my experience. Perhaps you could say they are too good to be true, but that's not the case as they are. Review collected by and hosted on G2.com.

MH
Malaurie H.
Studio Owner
Small-Business (50 or fewer emp.)
"Great experience"
5/5
What do you like best about Kenko (formerly Bookee)?

They are quick to answer any issues and willing to add features. Also great interface and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Sometimes by adding features, things that were working fine no longer work. Review collected by and hosted on G2.com.

Lynn M.
LM
Lynn M.
Owner, Pilates Instructor
Small-Business (50 or fewer emp.)
"Seamless Integrations, Visually Beautiful, Affordable and Responsive to customer"
4.5/5
What do you like best about Kenko (formerly Bookee)?

Bookee helps my clients experience a professional and impressive interaction with my business from the moment they enter my website. Bookee is easy to use and visually beautiful. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Initially, I had some glitches but Bookee personnel worked hard to address them. The software is also continually improving and adding more features. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Clunky app experience with slow load times to check people in at the studio."
2/5
What do you like best about Kenko (formerly Bookee)?

N/A - i found mindbody to be easier to navigate after using both systems Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

You're not able to easily search for a student's history from the app or click into a students "profile" easily (at least from what I can tell). Also, seems like all purchases for retail goods have to be done on desktop versus through the app which isn't ideal. Review collected by and hosted on G2.com.

BS
Britnee S.
Social media director and personal trainer
Small-Business (50 or fewer emp.)
"BOOKEE is so easy to use and very functional for a fitness trainer"
5/5
What do you like best about Kenko (formerly Bookee)?

I love the calendar view and being able to block off time. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

I don't like that the app version isn't as useful. Review collected by and hosted on G2.com.

Response from Vistar S. of Kenko (formerly Bookee)

Thank you Britnee!

We are working to bring the crm functionalities to mobile. You can expect them soon.

MG
Mike G.
Co-Founder
Small-Business (50 or fewer emp.)
"Awesome app with great service and support!"
5/5
What do you like best about Kenko (formerly Bookee)?

The features and integration is what attracted us to Bookee. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Not really a dislike, but a regret is that we didn't find Bookee sooner. Review collected by and hosted on G2.com.

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Kenko (formerly Bookee)
4.1/5(26)