Kaseya BMS Reviews & Product Details

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility

Seller

Kaseya

Discussions

Kaseya BMS Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Matt Machado (Executive Vice President Marketing at Kaseya)

Pricing

Pricing provided by Kaseya BMS.

Basic

$35.00

per_feature Per Month

View More Pricing Information

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User Insights

Average based on 41 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Kaseya BMS Integrations

(1)

Integration information sourced from real user reviews.

Kaseya BMS Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kaseya BMS, and what problem is it built to solve?

Kaseya BMS is a professional services automation and business management tool used to organize service-desk work and related business operations. Teams use it to manage tickets and projects, track billable time, and keep customer and business information together.

What languages does Kaseya BMS support?

Kaseya BMS supports one language: English.

What company sizes and industries is Kaseya BMS the best fit for?

Kaseya BMS has its strongest fit signal among small businesses, with mid-market teams also represented. IT services is the most prominent industry, with other industries appearing as well.

Company size: Small businesses are most represented, followed by mid-market organizations.
Industry: Information technology and services leads, with computer and network security and farming also represented.

How long does it take to implement Kaseya BMS across a team?

Go-live timelines most often cluster under a month or between one and three months. Faster and longer timelines also occur.

Time to go live	Relative frequency
Under 1 month	Jointly most common
1–3 months	Jointly most common
Under 1 day	Less common
3–6 months	Less common

What customer support options does Kaseya BMS provide, and how do users find the overall support experience?

Kaseya BMS provides chat, phone support, and FAQs/forum resources. The support experience is mixed: users describe helpful and responsive interactions, but also report delays and inconsistent responsiveness.

G2 reviews are authentic and verified.

Here's how.

Laura N.

Technical Support Genius

Information Technology and Services

Small-Business (50 or fewer emp.)

6/19/2018

"Okay for what it is. There are better products"

3/5

What do you like best about Kaseya BMS?

This is a great ticketing and CRM tool. I like using tickets and projects and they are pretty straight forward and easy to use. This has made administration of tickets easier and helps us keep track of our projects better. Before we used spread sheets and emails to keep track of our tickets, with Kaseya BMS we have been able to keep much better track of the things we need to do. We also have been missing less steps and tasks by using this product. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Hardly any training. This makes learning how to use the program difficult. Was pretty much thrown into it. Picked it up fairly quickly though it would have been nice to have training. There are a lot of features we never have used just because we do not know what to do with them. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

More training! This product would be even better if we knew how to use all of the features for it Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Customer support tickets and organization of projects. We have definitely improved our project management and have improved our administration of tickets, Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 7/13/2018

"Easy to use CRM"

4/5

What do you like best about Kaseya BMS?

The best thing about BMS is the intuitive interface. From configuration to everyday use, it's by far the easiest CRM I've used. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

We manage a lot of inventory, and transferring between warehouses is kind of clunky. Stock quantities have to be adjusted on both sides manually. Review collected by and hosted on G2.com.

Charles R.

Office Manager

Graphic Design

Small-Business (50 or fewer emp.)

7/21/2018

"Overall very satisfied"

4/5

What do you like best about Kaseya BMS?

-Ease of Use

-Reasonable Pricing

-Cloud based

-Clean interface Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Cannot delete entries on tickets

Hard to navigate in the software Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

Its a great tool. Compared to other CRMs I have used, Kaseya BMS is the most efficient. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

We are using Kaseya BMS for managing customers and tracking tickets. We were also looking for a cheap CRM which is a huge benefit. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/19/2018

"Kaseya review"

2.5/5

What do you like best about Kaseya BMS?

Remote access tool, remote monitoring tool Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Performance, user interface, response time Review collected by and hosted on G2.com.

Kyle T.

Managing Partner, Director of Service

Information Technology and Services

Small-Business (50 or fewer emp.)

6/30/2017

"Kaseya BMS Helped Jump Start our Business"

5/5

What do you like best about Kaseya BMS?

BMS has simplified our business processes as a fully functional PSA which integrates with our entire tool set. As a start up the benefits are incredible. An all in one solution for service management, sales tracking, financial management, and human resources.

The layout is refreshingly easy to use and understand. Customization and configuration is simple. The Professional services team from Kaseya really helps you to understand the ins and outs of the software. Enabling you to easily make adjustments at any time without any advanced programming or support.

Kaseya BMS is a breath of fresh air for an MSP like us. Finally a product that truly understands what we do. BMS provides us more time to focus on taking care of our clientele, building our brand and training our staff. Spending less time on our PSA has been key when we had to move fast when it comes to jump-starting our client base. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Not much to dislike. However, there is always room for improved customization on invoices, forms, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

I would highly recommend considering BMS if you are looking for a single pane of glass for managing your clients, staff, expenses, and receivables that is affordable and easy to use. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

BMS saves us time and money when it comes to our workflows and processes. Integration is simple with Kaseya VSA, Ticketing, Customer Surveys and IT Glue.

The built-in CRM really helps an IT-focused professional like myself keep track of customer relationships and sales without losing focus on the work I do. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/17/2018

"Great Product"

5/5

What do you like best about Kaseya BMS?

Love everything about it. Very easy to use Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

The reporting can use some work. I hear they are fixing that though. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/10/2018

"Nice management tool"

3.5/5

What do you like best about Kaseya BMS?

The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Workflows are clunky, auto- generated tickets don’t work as expected. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

If you are looking for a basic simple setup this is a good tool, it has some built-in reports but the ad hoc reports can be complicated to set up. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

It works with Kaseya VSA this allows us to better track tickets, contacts and projects. Review collected by and hosted on G2.com.

David D.

Directeur Technique

Information Technology and Services

Mid-Market (51-1000 emp.)

6/29/2017

"Plenium operates BMS initially for the ticketing part and its contribution in ITIL methodology"

5/5

What do you like best about Kaseya BMS?

We have been able to easily defer the levels of services contracted by our clients and thus adapted our way of managing priorities. The integrated management of the workflows allowed us to model the escalations as well as the customer alerts. The connection with Kaseya VSA allows us to recover the alerts resulting from the system monitoring and the list of assets associated with the clients. This allows a very fine analysis of the processing performed in ServiceDesk. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

The limit is the customization. you can easely add custom field but not custom forms Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

there a lot of Tools you can use with BMS from other vendors. Very powerfull with BrightGauge for example. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

We have integrated the BrightGauge and customerthermometer tools very easily and benefited from an operational dashboard within minutes and simplified satisfactions surveys. The results were felt in less than three months with improved internal performance, and traceability of interventions exploitable in BI. Review collected by and hosted on G2.com.