We previously used Kaseya BMS as our PSA platform, and it definitely brought structure and efficiency to our operations. It handled ticketing, project management, but we did not use its billing and time tracking elements. What we liked most was how simple and integrated it was. Especially when it was paired with other Kaseya tools. The automation and reporting features helped reduce manual tasks. Review collected by and hosted on G2.com.

The Kaseya BMS interface started to feel outdated, and some workflows required additional workarounds. It would've been powerful, but it was too technical for some. We do not use Kaseya B Review collected by and hosted on G2.com.

1. Integrations work seamlessly. Once they are setup with a key they don't require any input after.

2. They are many classes in which tickets can be categorized. You can also add different tags to different categories.

3. One Sign in called Kaseya One can be used to sign into other portals eliminating the need to use multiple accounts and passwords. Review collected by and hosted on G2.com.

Customer Service is not responsive at all times.

Portal was not able to add multiple replies of a customer response to the same tickets therefore generating new ticket for every response Review collected by and hosted on G2.com.

The best things about BMS is how easy it is to use even though it has a lot of granular options. Somehow the developers / designers were able to cater to both needs in a very productive way. My team is able to work on tickets very quickly, while I keep track of the important billable hour tickets and flat rate charges. Review collected by and hosted on G2.com.

The lack of built in reports to help me manage the performance of my team, and some limitations in the API which block us from using third party reporting programs. Review collected by and hosted on G2.com.

I found the incorporated tools in Kaseya very efficient & useful. Review collected by and hosted on G2.com.

Clunkiness of software/time stop watch countdown. Review collected by and hosted on G2.com.

BMS allows our clients to submit tickets via email or a custom icon in their system icon tray. Managing tickets is easy for all of our staff. There are a ton of additional features with BMS that we are still adding to our workflows and the value they bring the team is amazing! Review collected by and hosted on G2.com.

Some of the features within BMS like the quotation process are a bit cumbersome. Further adjustments to make these features as easy to use as possible will result in these bringing more value to the team. Review collected by and hosted on G2.com.

I love the powerful suite of management tools provided. Review collected by and hosted on G2.com.

At times it is difficult to enter pictures in a ticket update. Review collected by and hosted on G2.com.

The ability to create tickets, manage billable time and pass invoicing details directly through to xero Review collected by and hosted on G2.com.

Sometimes it's hard to find certain settings such as tax settings Review collected by and hosted on G2.com.

It's a great CRM tool; their support is very responsive and kind. It's more affordable than our previous CRM ConnectWise, was. They're partners with a lot of our existing vendors as well. Review collected by and hosted on G2.com.

It's not easy to correct invoice issues. If I have to change an invoice, I'm forced to void it and start from scratch. I have submitted feature requests about this. The reporting tools aren't easy to set up, so we don't use them like we want to. Review collected by and hosted on G2.com.

I really like how easy it is to manage our tickets and manipulate workflows for ticketing automations. Our old system was not as easy nor advanced so we are happy with this solution! Review collected by and hosted on G2.com.

There wasn't much to dislike from BMS, however, for client portal tickets, I would like to change certain fields to be mandatory as our workflows depend on all fields to filled. Other than that, it is great. Review collected by and hosted on G2.com.

Nothing else comes close to being as easy to provide the tight management needed to successfully run an MSP. It can be done with other products, but not as well, as intuitively nor as affordability as BMS. Review collected by and hosted on G2.com.

Over the years it has been integrated and fine tuned to near perfection. I might have had a few comments in times past, but I have nothing poor to say about the product. Review collected by and hosted on G2.com.