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# Kaseya BMS vs ServiceNow IT Service Management Comparison - What are their main differences?

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Kaseya BMSServiceNow IT Service...[+ Add Product](#)

Pricing

**Kaseya BMS**

**$35.00** Per Feature Per Month · Basic

**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Kaseya BMS**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**Kaseya BMS**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Kaseya BMS** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**Kaseya BMS** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

 ![Kaseya BMS](https://images.g2crowd.com/uploads/product/hd_favicon/1487566675/kaseya-bms.svg "Kaseya BMS")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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**Pros & Cons**
from reviews

**Kaseya BMS**
[
Efficiency (3)
](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1965992&qs=pros-and-cons#reviews)[
Automation (2)
](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=2113846&qs=pros-and-cons#reviews)[
Integration Issues (1)
](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1916924&qs=pros-and-cons#reviews)[
Missing Features (1)
](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1916950&qs=pros-and-cons#reviews)

**ServiceNow IT Service Management**
[
Ease of Use (168)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[
Incident Management (112)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[
Learning Curve (72)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[
Expensive (60)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews)

Integrations

**Kaseya BMS**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f9db7177967d3f9496b09eaee1d2989d/quickbooks-online-advanced.png "Product Avatar Image")

QuickBooks Online Advanced

](https://www.g2.com/products/quickbooks-online-advanced/reviews)[
View all
](https://www.g2.com/products/kaseya-bms/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**Kaseya BMS**
 ![Kaseya BMS screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53291/expirable-direct-uploads_2Ff9bf9ce6-7483-4ad5-b3f3-bcdea61a5664_2FBMS.JPG)

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**Kaseya BMS**

**8.6** /10

Based on 25 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 941 responses

Ease of Use

**Kaseya BMS**

**8.4** /10

Based on 28 responses

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,479 responses

Ease of Setup

**Kaseya BMS**

**8.1** /10

Based on 23 responses

**ServiceNow IT Service Management**

**8.2** /10

Based on 794 responses

Ease of Admin

**Kaseya BMS**

**8.5** /10

Based on 20 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 350 responses

Quality of Support

**Kaseya BMS**

**7.8** /10

Based on 26 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,084 responses

Has the product been a good partner in doing business?

**Kaseya BMS**

**8.0** /10

Based on 19 responses

**ServiceNow IT Service Management**

**8.8** /10

Based on 345 responses

Product Direction (% positive)

**Kaseya BMS**

**7.2** /10

Based on 25 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 937 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.4** /10

Based on 10 responses

**8.8** /10

Based on 787 responses

Incident Management

Not enough data

**8.3** /10

Based on 324 responses

Service Desk

Not enough data

**8.5** /10

Based on 430 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
77.5%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
2.5%

Small-Business(50 or fewer emp.)
77.5%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
2.5%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

**Reviewers' Industry**

[![Kaseya BMS](https://images.g2crowd.com/uploads/product/hd_favicon/1487566675/kaseya-bms.svg "Kaseya BMS")](https://www.g2.com/products/kaseya-bms/reviews)
Kaseya BMS

Information Technology and Services
60.0%

Computer & Network Security
12.5%

Farming
7.5%

Computer Networking
7.5%

Security and Investigations
2.5%

Other
10.0%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
23.9%

Hospital & Health Care
7.2%

Computer Software
6.8%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**Kaseya BMS Alternatives**

 ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")

[
ConnectWise PSA
](/products/connectwise-psa/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")

[
Atera
](/products/atera-it-management/reviews)

 ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo")

[
Accelo
](/products/accelo/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## Kaseya BMS vs ServiceNow IT Service... FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Kaseya BMS vs ServiceNow IT Service...?

ServiceNow IT Service Management stands out for its higher reviewer satisfaction, broader enterprise adoption, and stronger support scores compared to Kaseya BMS.

| [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.3/5 (41 reviews) | 4.5/5 (1953 reviews) |
| Small-Business | Enterprise |
| 8.1 | 8.2 |
| 7.8 | 8.6 |
| Efficiency | Ease of Use |

### How do the pricing models of Kaseya BMS and ServiceNow IT Service... compare?

Reviewers consider Kaseya BMS the stronger value on price and cost satisfaction.

- **Kaseya BMS:** In recent reviews, many cite affordability and value, with one reviewer noting it is more affordable than previous solutions and highlights automation that saves time and money.
- **ServiceNow IT Service Management:** Reviewers frequently mention high license costs and a pricing structure geared toward large enterprises, with several noting that cost grows as modules and users are added.
- **Switching reasons:** Reviewers who switched to Kaseya BMS often cite lower cost and better value for small businesses as key factors.

### What are the best alternatives to Kaseya BMS and ServiceNow IT Service...?

The top 3 alternatives to Kaseya BMS and ServiceNow IT Service Management are Freshservice, Autotask, and Jira Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) | 4.3/5 (41 reviews) | Small-Business | In recent reviews, many cite affordability and value | Efficiency |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Reviewers frequently mention high license costs | Ease of Use |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — |
| [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | — | — |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — |

### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Kaseya BMS and ServiceNow IT Service...?

Buyers comparing Kaseya BMS and ServiceNow IT Service Management should prioritize Dashboards, Automation, Ticket Management, Ease of Use, and Integrations.

- **Dashboards:** ServiceNow IT Service Management is frequently praised for its dashboards, with reviewers highlighting real-time visibility and centralized ticket tracking; Kaseya BMS receives fewer dashboard-specific mentions.
- **Automation:** Kaseya BMS has 2 all-time mentions for automation, while ServiceNow IT Service Management is cited for workflow automation and AI-driven recommendations in recent reviews.
- **Ticket Management:** Kaseya BMS has 2 all-time mentions for ticket management; ServiceNow IT Service Management is consistently praised for incident and request management in recent reviews.
- **Ease of Use:** ServiceNow IT Service Management has 168 all-time mentions for ease of use, compared to 2 for Kaseya BMS.
- **Integrations:** ServiceNow IT Service Management is cited for integrations with tools like Jira (22 all-time mentions); Kaseya BMS receives fewer integration-specific mentions.

### What are the pros and cons of Kaseya BMS vs ServiceNow IT Service...?

Kaseya BMS is strongest on affordability and efficiency, while ServiceNow IT Service Management leads on ease of use and advanced features.

- **Kaseya BMS strengths:** Efficiency (3 all-time mentions), automation (2), ease of use (2), ticket management (2), integrations, intuitive design, and versatility.
- **Kaseya BMS trade-offs:** Reviewers note integration issues, missing features, a less modern interface, some workflows requiring workarounds, and slow performance.
- **ServiceNow IT Service Management strengths:** Ease of use (168 all-time mentions), features (97), collaboration (52), team collaboration (30), and frequent updates (10).
- **ServiceNow IT Service Management trade-offs:** Reviewers mention high cost, complexity for new users, a steep learning curve, and that advanced configurations require specialized expertise.

### Is Kaseya BMS or ServiceNow IT Service... better for small businesses?

Kaseya BMS is the better fit for small businesses, supported by its largest segment and affordability sentiment.

- **Kaseya BMS:** Small-Business is the largest segment, with reviewers frequently citing value, ease of use, and suitability for small teams and MSPs.
- **ServiceNow IT Service Management:** Enterprise is the largest segment, and reviewers often describe the platform as more suited to large organizations due to its complexity and cost.

### Which IT Service Management (ITSM) Tools platform has better integrations?

ServiceNow IT Service Management is favored for integrations, with more reviewer-cited third-party connections.

- **Kaseya BMS:** In recent reviews, integrations are mentioned positively, especially with other Kaseya tools, but few third-party integrations are cited.
- **ServiceNow IT Service Management:** Jira is cited in 22 all-time reviews as a key integration, and reviewers highlight strong integration capabilities with other enterprise applications.

### How do Kaseya BMS and ServiceNow IT Service... compare on customer support?

ServiceNow IT Service Management leads on Quality of Support with a 0.8-point advantage over Kaseya BMS (8.6 vs 7.8).

- **Kaseya BMS:** Reviewers describe support as generally responsive and helpful, though some note inconsistent responsiveness and limited customer service at times.
- **ServiceNow IT Service Management:** Reviewers consistently praise support quality, with many citing reliable onboarding, helpful support teams, and strong brand backing.

### Which is easier to implement, Kaseya BMS or ServiceNow IT Service...?

Kaseya BMS and ServiceNow IT Service Management score within 0.1 points on Ease of Setup (8.1 vs 8.2), indicating near parity.

- **Kaseya BMS:** Reviewers frequently describe setup as straightforward and easy, with several citing quick onboarding and minimal training required.
- **ServiceNow IT Service Management:** Reviewers note that initial setup is generally easy for basic use, but advanced configuration and customization can be complex and require specialized expertise.

### Which product has better Dashboards?

ServiceNow IT Service Management is more frequently praised for its Dashboards feature than Kaseya BMS.

- **Kaseya BMS:** Dashboards are mentioned in recent reviews, but with fewer all-time mentions and some requests for improved dashboard customization.
- **ServiceNow IT Service Management:** Dashboards are highlighted in multiple recent reviews for providing real-time visibility, centralized ticket tracking, and SLA monitoring, with reviewers citing their value for reporting and operational oversight.