Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 month | Jointly most common |
| 1–3 months | Jointly most common |
| Under 1 day | Less common |
| 3–6 months | Less common |
The interface is easy to use and customize Review collected by and hosted on G2.com.
It lacks some workflow functionality and the contracts are limited Review collected by and hosted on G2.com.
BMS offered plenty of valuable presets for an end-user to stay highly organized and record all the information they have about a potential client, customer, or partner. Review collected by and hosted on G2.com.
It was highly technical, and coming over from a competitor, BMS didn't offer the beautiful PDF quote files we once sent out. We did this on the back-end that I didn't have to worry about, but I didn't have to send them out once generated and saw the difference in options and quality. Review collected by and hosted on G2.com.
I like the concept of BMS and it is fairly easy to operate once you learn it. Review collected by and hosted on G2.com.
We had many issues with Kaseya and BMS syncing in the early days. I dislike the number of steps it takes when you are creating a ticket. First you create the ticket, then a service call, then a time log. In the beginning this was not working with our google calendar and it was annoying. Review collected by and hosted on G2.com.
Service desk module is very complete. Integration with kaseya VSA is another key. IT is very complete and let users to completely manage tickets. Also the project module is very good...reporting is at a top level. Review collected by and hosted on G2.com.
Financials and inventory module are not very useful. Review collected by and hosted on G2.com.
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy. Review collected by and hosted on G2.com.
Some API's if not set up correctly will spam your ticket queue. Review collected by and hosted on G2.com.
Kaseya solutions have pulled me out of some tight situations. Review collected by and hosted on G2.com.
Cloud backup recovery can be a bit slow occasionally Review collected by and hosted on G2.com.
The remote tool allows you to easily look for the machines that you need to remote in Review collected by and hosted on G2.com.
Based on my experience, I found it useful and nice Review collected by and hosted on G2.com.
The simple responses that when a user emails you back it automatically updates the ticket Review collected by and hosted on G2.com.
It can be slow if running an older system Review collected by and hosted on G2.com.
The integration with other Kaseya products is superb. I think that the goal of "IT Complete" initiative is a great idea. Kaseya is building a great ecosystem of products and services to make running an MSP easier. BMS = Business Made Simple. Review collected by and hosted on G2.com.
The length of the contracts at 36 months is a bit scary because I am just averse to long-term contracts after a bad experience with another provider several years ago. Review collected by and hosted on G2.com.
Remote monitoring, ticketing, ticket tracking, user support, assets management Review collected by and hosted on G2.com.
I couldn't find any issue. All features and others are working fine with me. Review collected by and hosted on G2.com.
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