User Friendly, both internal and external Review collected by and hosted on G2.com.
We recently encountered an issue that needed additional abilities to create folders (i.e. multiple personnel docs needed to be combined in one employee folder. Review collected by and hosted on G2.com.
I love that JustFOIA provides our municipality with a central system for receiving, processing, tracking, and responding to open records requests! It keeps requests organized and on schedule to meet required response times while maintaining a request history that staff can reference for future duplicate or similar requests. Review collected by and hosted on G2.com.
Currently, the system cannot mark incoming correspondence as unread, so if you open an email in the system, you need to address it at that time or make a note to go back to it. Review collected by and hosted on G2.com.
Hi Jennifer, thank you for taking the time to share your feedback on JustFOIA. We appreciate your suggestion regarding the message alerts. As of this time, it is seriously being considered for a future development release. We will update you on progress toward adding that feature in our Ideas Portal. If you haven't had a chance to vote for this feature as well, please visit the portal here: https://www.justfoia.com/customer-support/ideas-portal/.
We look forward to continuing to make your life easier!
JustFOIA provided a more productive and efficient way of responding to public records requests. I fell in love with this software program because it provides a easy way to keep track of all requests and is very user friendly. My workload is no longer overwhelming. In addition, it took hardly no time to train other City personnel on how to use the software program which also made my job easier through the transition process. Overall, JustFOIA has truly been a blessing for me and the City of Albany, Georgia. Review collected by and hosted on G2.com.
At this time, there are no complaints regarding JustFOIA. Review collected by and hosted on G2.com.
Thank you for taking the time to give a review! Your feedback will assist your peers in making the right choice for streamlining their records requests process too. We appreciate you!
JustFOIA has continued to make our public records request much easier to process and complete, as the system allows for easy sharing of documents, internal communication amongst users of the system, and also external communication with requesters. Also, the ability to search texts to locate requests and information is fantastic. Lastly, their support staff continues to be timely and efficient in their assistance with my issues. Review collected by and hosted on G2.com.
I cannot think of anything that truly makes me "dislike" JustFOIA, especially with its continuous approach of making it better with each passing quarter in the year, but I would definitely push towards having the capabilities of being able to copy response docs from one request to another, and even as I type that, JustFOIA has already placed that improvement on their roadmap of ideas to improve their system. Review collected by and hosted on G2.com.
Andy,
Thank you for taking the time to share your feedback with other agencies looking for a records requests tracking solution. We appreciate you as our customer and look forward to serving you for years to come.
Easily find the information I need to complete the requests. Having the option to email within the program to speed things up or make the requestor aware of any difficulties is more convenient than having to go to a different email outside of the program and hope someone sees it. Review collected by and hosted on G2.com.
It can be an issue finding all or any attachments that belong to the request. Not particularly time-consuming; it just takes a moment to scroll to the bottom and sift through everything. Review collected by and hosted on G2.com.
JustFOIA is an easy software to process Open Records Requests. I like how the requester can fill out the form and comes directly to me. All you have to do is upload the files, invoice, and complete. It is user-friendly and easy to navigate. JustFOIA also offers excellent customer service. Bryan Price is our rep, and he is very professional and always willing to walk me through anything I need and assist with all my questions. Review collected by and hosted on G2.com.
I have no complaints about using JustFOIA. Review collected by and hosted on G2.com.
Thank you so much for taking the time to give a review of JustFOIA. This will help many others as they search for the best software. Bryan is really awesome! We appreciate you.
I love the way it tracks all entries and provides perfect event logging for tracking. Review collected by and hosted on G2.com.
Maybe, and I mean only just slightly, it could be a little more user friendly. Review collected by and hosted on G2.com.
This program allows me to stay organized by keeping and redacting all records in the same place. Review collected by and hosted on G2.com.
I have no dislikes when it comes to JustFOIA! Review collected by and hosted on G2.com.
We are grateful you took the time to share your feedback. Redaction is a highly requested feature within our software and our development team is always working on the next improvements. It makes us happy to know that what we do makes such a difference for you and many others.
It is very easy to use which makes training convenient and simple. Review collected by and hosted on G2.com.
I would like to be able to run reports on requester information more easily. Review collected by and hosted on G2.com.
Reporting, audit trail, customer interface, redaction tool. Review collected by and hosted on G2.com.
The admin interface is not the most intuitive. Review collected by and hosted on G2.com.
Hi Laurene,
We appreciate your feedback, and gave it to our support team as well. Do you know about our Ideas Portal? You may submit anything you think would be an improvement for you and your team and others can vote on it as well. Please reach out to your customer success specialist at customersuccess@justfoia.com and he'll be happy to assist. It will be available on our website beginning October 1.
On behalf of our entire team, we thank you for being a valued customer!
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Will you provide a webinar on how agencies are using JustFOIA for lien letters?
Averages based on real user reviews.
3 months
8 months
