# Joy Loyalty Reviews **Vendor:** Joy **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 64 ## About Joy Loyalty Joy is a customer loyalty platform for Shopify merchants that helps businesses increase customer retention through points-based rewards programs and social engagement features. The software enables e-commerce stores to reduce acquisition costs by focusing on repeat purchases from existing customers rather than constantly acquiring new ones. Joy primarily serves mid-market Shopify merchants, particularly in beauty, fitness, and lifestyle verticals. The platform targets businesses on Shopify Advanced or Plus plans who want to optimize customer acquisition costs and build predictable revenue streams through enhanced customer relationships. The platform addresses rising advertising costs and platform dependency by helping merchants create direct customer relationships. Joy transforms acquisition-heavy strategies into retention-focused approaches through meaningful customer touchpoints and engagement opportunities. Key Features and Capabilities: • Meaningful Loyalty Programs: Instagram integration, social sharing rewards, user-generated content campaigns, and milestone celebrations • Flexible Rewards System: Points earning through purchases, reviews, social actions, and referrals with redemption options including discounts and exclusive products • VIP Tier Management: Automated customer segmentation with exclusive benefits and personalized experiences based on spending levels • Analytics Dashboard: ROI tracking, customer lifetime value optimization, and program performance insights • Native Integrations: Seamless Shopify compatibility with email marketing platforms and social media APIs Joy specializes in beauty and fitness markets, offering pre-configured campaigns and industry-specific best practices that create pull-factor marketing where customers actively engage with brands. ## Joy Loyalty Pros & Cons **What users like:** - Users value the **outstanding customer support** from Joy Loyalty, particularly praising the responsiveness and helpfulness of the team. (27 reviews) - Users love the **ease of use** of Joy Loyalty, finding it intuitive and simple for all team members. (20 reviews) - Users value the **quick response time and helpful support** of Joy Loyalty, enhancing their rewards program experience. (13 reviews) - Users appreciate the **easy setup** of Joy Loyalty, enjoying a smooth and intuitive integration with Shopify. (11 reviews) - Users highlight the **intuitive interface and powerful customization** of Joy Loyalty, enhancing their loyalty program experience. (9 reviews) - User Interface (7 reviews) - Easy Integrations (5 reviews) - Quick Service (4 reviews) - Users commend the **exceptional support team** at Joy Loyalty for their responsiveness and dedication, ensuring a smooth experience. (3 reviews) - Easy Use (3 reviews) **What users dislike:** - Users note the **limited customization** options for the Joy Loyalty interface, wishing for more flexibility in features. (6 reviews) - Users desire more **customization options** for the Joy Loyalty app, though support effectively addresses their needs. (5 reviews) - Users often face **bug issues** with Joy Loyalty, impacting the reliability of features like referral tracking. (4 reviews) - Users find Joy Loyalty **expensive** , especially for new businesses and those outside the USA, with limited features without upgrades. (2 reviews) - Users feel that Joy Loyalty has **limited data accessibility** , lacking trackable statistics and specific KPIs. (1 reviews) - Difficult Setup (1 reviews) - Users face **email issues** with Joy Loyalty, struggling with unwanted notifications and limited support for resolutions. (1 reviews) - Limited Options (1 reviews) - Users desire more **customization options** for reports and widget frequency in the Joy Loyalty app. (1 reviews) - Navigation Issues (1 reviews) ## Joy Loyalty Reviews ### 1. Great loyalty app with excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Joy Loyalty?** We’ve been using Joy Loyalty Program and it’s been a really great addition to our store. The app has a lot of useful features and flexible settings, which made it easy for us to set everything up exactly how we wanted. It covers everything you’d expect from a solid loyalty program and more. What really stands out is the support team. They’re always quick to respond, helpful, and genuinely go the extra mile to assist with any questions or tweaks. Overall, it offers excellent value for money and works reliably. I’d definitely recommend it to anyone looking for a strong loyalty program app on Shopify. **What do you dislike about Joy Loyalty?** As for downsides, I don’t see any major ones. The only small improvement I’d suggest is allowing customers to cancel a redeemed discount code themselves, for example if they use fewer points than intended, instead of needing to contact support to fix it. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps us solve a few key problems around customer retention and repeat purchases. Before using it, we didn’t have a structured way to reward customers or encourage them to come back. Now we can easily offer points, rewards and referrals, which gives customers a clear reason to return and shop again. It also helps us build stronger relationships with our customers, as they feel rewarded for their loyalty rather than just making one-off purchases. From a business point of view, it’s helped increase repeat orders and customer lifetime value, while being very easy to manage on our side. ### 2. Excellent Customer Support and Easy-to-Use Loyalty Program **Rating:** 5.0/5.0 stars **Reviewed by:** Jana M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Joy Loyalty?** What we like best about Joy Loyalty is the combination of an easy-to-use loyalty system and extremely responsive customer support. **What do you dislike about Joy Loyalty?** One area that could still be improved is multi-market and multilingual support for international Shopify stores. For example, referral links currently use only one default domain instead of dynamically adapting to the customer’s market domain, and notification emails do not yet support automatic translations per market/language. However, we appreciate that the Joy team is open to feedback and willing to forward these requests to their product team for future consideration. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty is helping us increase repeat purchases and strengthen long-term customer relationships. Our products are naturally based on recurring purchases, because customers regularly buy laundry and home care products. The loyalty system motivates customers to return, collect points, use rewards, and engage more with our brand. The referral program is also very valuable for us because it helps turn satisfied customers into brand ambassadors who recommend our products to friends and family. Overall, Joy helps us improve customer retention, engagement, and repeat order frequency in a very simple and user-friendly way. ### 3. Easy-to-Use Rewards App with Excellent, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Joy Loyalty?** We’ve had a great experience with this rewards app. The admin side is very easy to use, and the layout is clean and user-friendly, which makes it simple to navigate and manage. We were able to set up our program quickly and it was very straightforward. The support team has been excellent! They are responsive, knowledgeable, and friendly, and they resolve any issues promptly. Overall, it’s been a reliable and efficient solution for our rewards program. **What do you dislike about Joy Loyalty?** The main drawback is the pricing structure. While the app offers great functionality, some features that feel like they should be standard are only available at the highest pricing tier, which doesn’t seem entirely reasonable. That said, the overall quality of the platform and support still make it a strong option. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy has been a great tool in helping us reward our returning customers. We use both a points system and a tiered structure, which allows us to give back to our customers who continue to support our small business. It’s a simple and effective way to ensure our loyal customers receive a little something in return for their ongoing support. Overall, our customers are happy with the program, which in turn helps our business. ### 4. Reliable App with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Julie S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Joy Loyalty?** I’ve been using this app for a couple of years now after switching over from another platform, and I’m really glad we made the move. The app has been stable and reliable, meeting our needs consistently over time. What I appreciate the most is their responsive and professional support team. Whenever I’ve run into an issue, they’ve been quick to help and always followed through to make sure things were resolved properly. The transition from our old app was smooth, and since then, the overall experience has been very positive. The features continue to improve, and the user interface is easy to work with. For anyone looking for a dependable solution with solid customer service, I’d definitely recommend giving this app a try. **What do you dislike about Joy Loyalty?** The Loyalty page could be more customizable. **What problems is Joy Loyalty solving and how is that benefiting you?** There are now more options for customers to earn points, along with customizable activities that can be tailored to different needs. The interface is clean and intuitive, so customers find it simple and easy to use. ### 5. Joy Loyalty Made Switching a Breeze with Fast Help and Unparalleled Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Yu-Jen C. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Joy Loyalty?** Switching to Joy Loyalty has been a breeze thanks to Hana. They are quick to resolve issues and offer unparalleled customizations. I am still waiting for their technical team to help us with two remaining issues but so far it's looking good. **What do you dislike about Joy Loyalty?** We are testing out their referral function and it seems to not retrack the promotion even when the order has been cancelled. Hopefully they will fix this soon. **What problems is Joy Loyalty solving and how is that benefiting you?** We are a nutraceutical D2C e-commerce brand so UGC, reviews and loyalty is critical. With Joy, they offer a range of incentives which is great. ### 6. Enhances Loyalty with Easy Setup & Effective Features **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiv M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Joy Loyalty?** I like Joy Loyalty for its various options on earning points. The referral program is really good and people think of it as easy money, so they are wisely using it. We enabled the earning option for email subscriptions, which allows us to send our campaign emails to more customers. Almost everything was easy to set up, which was a big plus. **What do you dislike about Joy Loyalty?** Widget UI seems not much perfect and it seems to have many empty spaces. They much have to improve this. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty solves frequent discount requests by using previous order values to give discounts. It also helps increase email subscribers for campaigns and encourages customers with a rewarding referral program. ### 7. Fully Automated, Seamless Klaviyo Integration - and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** jake b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Joy Loyalty?** Once it’s set up, it’s fully automated, with seamless links into the Klaviyo email marketing platform. I’ve seen a proven increase in sales and retention. Pricing is good compared to other platforms, and best of all support is very responsive **What do you dislike about Joy Loyalty?** none. It all works well for me, and performs as expected **What problems is Joy Loyalty solving and how is that benefiting you?** More engagement with customers and more repeat purchases ### 8. A Robust and Reliable Loyalty App **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. | Cloud Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Joy Loyalty?** I'm a big fan of a well-written knowledge base. When a software company provides a public "wiki" website that details all the features of its app, complete with screenshots or demos, it makes a great first impression. The Joy Loyalty Help Center is packed with valuable information and is the ideal starting point for learning about the app. I also really value strong post-sale support. The most impressive support comes when an issue arises and the provider responds quickly and professionally, much like the Avada support team has always done for me. Finally, I truly appreciate that Joy Loyalty integrates with Shopify POS, which helps unify the customer experience both online and in our physical stores. On the topic of Shopify POS, I can also say that the Joy Loyalty app has been the most reliable and stable of all the third-party apps I have used. **What do you dislike about Joy Loyalty?** Perhaps the only concern is the price jump from the Advanced to the Ultimate subscription plan. However, this is completely understandable—hard work should be compensated. If a webstore is generating more revenue and requires access to all the features, it makes sense that there would be an additional cost for those benefits. **What problems is Joy Loyalty solving and how is that benefiting you?** We were looking for an omnichannel loyalty program experience for our customers, and Joy Loyalty delivered exactly what we needed. Customers who register in our physical store can use the same information to access our web store. Their tiers and points are consistently tracked and accounted for, and they have the ability to convert points into rewards. Additionally, they receive automatic notifications whenever there are any changes. ### 9. A must-have loyalty solution for modern e-commerce brands **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Joy Loyalty?** Joy Loyalty is an incredibly powerful and intuitive tool. The interface is clean, smooth, and very easy to use, even for teams without a technical background. It allows us to build a loyalty program that truly reflects our brand identity while staying simple for customers. The level of customization and the clarity of the dashboard make daily use both efficient and enjoyable. **What do you dislike about Joy Loyalty?** Honestly, nothing. Some advanced features could be pushed even further in the future, but the platform already delivers extremely well and I believe so many things will be available in the future to push even more the app. The team is reactive, open to feedback, and continuously improving the product, which makes this a non-issue. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps us structure and automate our loyalty strategy while creating real emotional engagement with our customers. It turns repeat purchases into a genuine relationship, boosts retention, and simplifies loyalty management across our store. It’s a real growth lever for our brand. ### 10. Their Support team in INCREDIBLE - Far above any other APP **Rating:** 5.0/5.0 stars **Reviewed by:** scott s. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Joy Loyalty?** I LOVE that their support team is standing by 24/7 with any questions. They respond within 1 minute each time I need something. We just launched our first loyalty program on our website and it took some time to build out. Along the way, I got stuck, and had many, many questions. Any time I ran into an issue, I clicked the live chat, and they were there to assist. In every issue that I came across, their support team was able to completely resolve the issue. They are professional, and have the absolute best customer service and response time. I have used many apps over the 12 years that I have been with Shopify and this app is, without a doubt, in a tier by themselves. Well done Joy Loyalty. **What do you dislike about Joy Loyalty?** I honestly, and genuinely have no complaints and I am not going to try and come up with something just for the sake of putting something down. Everything about this app is truly great. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy loyalty is going to help us make a better user experience by rewarding our customers and incentivizing them to make future purchases on our website. ### 11. Great Support, Needs More Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Joy Loyalty?** I like that customer support is always there to assist us, making it easier when we have trouble, especially during setup. The backend being quite easy to get around is another plus, as it helps in managing the loyalty program smoothly. **What do you dislike about Joy Loyalty?** I wish Joy Loyalty had more features and integrations. Specifically, we can't award points for clicks in newsletters because it doesn't integrate with ActiveCampaign. It would be great to have more options to give points for different actions. **What problems is Joy Loyalty solving and how is that benefiting you?** I use Joy Loyalty to reward customers for actions like placing orders, writing reviews, and following us on social media. It helps track referrals, and the customer support is great, making setup easier. ### 12. Fast, Helpful Support and an Easy Setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Mais M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Joy Loyalty?** available support with very fast replies. system easy to set up and understand. our customers find it easy to easy. **What do you dislike about Joy Loyalty?** nothing specific that i can think of. happy about it. **What problems is Joy Loyalty solving and how is that benefiting you?** it is increasing our loyal customer numbers per month. as they have increased 1- AOV, 2- returning customers. we have also seen an increase in first time customers because of our use of their referral system. we were able to work with micro-influencers using referral system + depending on our loyal customers to get discounts from referring us new customers. ### 13. Effortless Organization and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Joy Loyalty?** Joy loyalty has helped me organize my business and customer relationships. The platform is easy to use. Whenever I have a question, the tech support is extremely helpful and responsive. They are always on call **What do you dislike about Joy Loyalty?** So far, I haven't encountered any negatives. If there are any drawbacks, they stem from my own limited understanding of technology, not from the app itself. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy encourages my customers to keep shopping at my store because they can clearly see the benefits and how quickly their points accumulate. They are notified immediately when they earn new points, and redeeming those points for gifts is a simple process. ### 14. Joy Delivers Fast, Incredible Support and a Great Loyalty Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Joy Loyalty?** Joy has incredible customer support. Fast responses and quick resolutions. Great solution for loyalty for any online store. **What do you dislike about Joy Loyalty?** Not much. It has worked perfectly for our store **What problems is Joy Loyalty solving and how is that benefiting you?** It gives us loyalty points for our customers with robust capabilities like different tiers and rewards available ### 15. All-in-One Solution with Outstanding Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Tam I. | Marketing, Design & Website, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Joy Loyalty?** It's an all-in one package and the customer service is unparalleled. Very easy to use and customise, implementation was simple and seamless. The integration features have helped us move our subscription services over. **What do you dislike about Joy Loyalty?** The only thing Joy lacks is a more trackable statistics/numbers - it would be amazing if we could track more specific data points and KPIs. However, most features I was looking for have been sorted/customised for us by the customer service team. **What problems is Joy Loyalty solving and how is that benefiting you?** We needed a loyalty programme for our lovely customers and Joy was an all-in-one solution. We are now able to reward our customers in many different/exciting ways. Joy customer service has helped us with a few major problems also: We made a beginner's error that resulted in customers missing out on points they should have earned, we were immediately advised on how to fix it and then helped to back date those points so it we didn't have to sift through manually, saving us many hours and stress. When we were building a landing page for our loyalty programme, we wanted a segment that was not available in the standard/provided segments - and not only did Joy build that segment for us but they designed it so we could still customise parts of it. They really went above and beyond here, Sonny has been particularly helpful in our time with Joy. ### 16. Outstanding Customer Service with Lightning-Fast Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Mi Juego Bonito_ T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Joy Loyalty?** We really like their customer service and how quickly they respond to any questions we have. **What do you dislike about Joy Loyalty?** We are glad with their service, any issue at all **What problems is Joy Loyalty solving and how is that benefiting you?** Customer recurrence ### 17. Seamless Migration and Outstanding Support Team That Truly Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna Blanch . | Owner and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Joy Loyalty?** We’ve had the absolute best experience with the Joy Loyalty (Avada) support team. Every single person we’ve worked with - Cody, Hana, Mark, Audrey, and Liz - has gone above and beyond to help us. Our migration from Smile.io to Joy could have been stressful, but they quickly stepped in, reviewed our files, and even reformatted data to make the process smooth. Hana and Mark helped well into the morning hours with us on theme compatibility, upgrading our mixed up account pages from OS1 to OS2, and even fixing areas of our theme so that the app would function perfectly - without us having to do much at all. Audrey and Liz assisted with custom requests, removing points calculators from product pages, troubleshooting cart drawer integrations, and making sure our program displayed exactly as we needed. What stood out most was the availability, efficiency, and kindness of every team member. They were always quick to respond, patient with our questions, and proactive in finding solutions - even reaching out to their technical team when something required deeper adjustments. It’s rare to find a support team that is this consistently helpful and genuinely invested in your success. Because of their support, our loyalty program migration and setup were not only possible but seamless. We feel completely confident running Joy because we know their team is right there if we need them. Highly recommend the Joy Loyalty app and especially the amazing support staff behind it! **What do you dislike about Joy Loyalty?** The only challenge we’ve had is that points are calculated on retail pricing instead of wholesale, and a few customizations needed support help. Thankfully, the support team has always been incredibly fast and proactive in making those adjustments. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty has solved several challenges for our business. We needed to migrate years of customer rewards data from Smile.io, and the Joy team made that transition seamless. The app gives us a clean, modern loyalty program that integrates with Shopify and allows us to reward customers consistently without extra manual work. It also solved the problem of customer engagement and retention — customers can now clearly see and redeem points, which encourages repeat purchases and builds loyalty. With the support team’s help, we were also able to tailor the program so it works with our wholesale/retail structure, ensuring the experience feels accurate and trustworthy. The biggest benefit is that Joy provides an easy-to-manage loyalty system that not only keeps existing customers coming back but also improves the overall shopping experience. It has removed complexity, automated rewards, and helped us focus more on growth instead of fighting with clunky setups. ### 18. Amazing Customer Support That Makes Shopify Setup Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kellsonn I. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Joy Loyalty?** Customer support is amazing and is very helpful in setting up the app on shopify. **What do you dislike about Joy Loyalty?** Their subscriptions are expensive for us. **What problems is Joy Loyalty solving and how is that benefiting you?** To provide customers reward points and improve conversions and build a community. ### 19. Outstanding Customer Support from Hana **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Joy Loyalty?** Customer support is outstanding, especially Hana. She was extremely helpful, responsive, and made the setup process very easy for us. **What do you dislike about Joy Loyalty?** There are no major downsides so far. Some advanced features require a bit of time to fully explore, but the support team is always available to help when needed. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps us increase customer retention and repeat purchases by offering a clear and flexible loyalty system. It allows us to reward customers effectively and build long-term relationships, while keeping everything easy to manage from one place. ### 20. Already Capturing Abandoned Visitor Emails with Joy **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Joy Loyalty?** Set the program up yesterday and we've already collected 10 email addresses from people visiting the site but without purchasing. That's 100 people we might be able to convert that we wouldn't be able to trace without Joy **What do you dislike about Joy Loyalty?** Bit tricky to set up - lots of stages - but offset bythe excellent customer service **What problems is Joy Loyalty solving and how is that benefiting you?** Our products aren't cheap and many people visit the site without spending any money. We are hoping that by following up their visits with product news, information and offers, we'll be able to convert them. ### 21. Easy to Integrate, Exemplary Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. **Reviewed Date:** February 14, 2026 **What do you like best about Joy Loyalty?** I love that Joy Loyalty is easy to integrate, and support is available very quickly. I appreciate the ability to add more programs, like birthday rewards. For the initial setup, just follow the steps indicated on the menu, it's like a game. **What do you dislike about Joy Loyalty?** RAS **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty allows me to increase my rate of returning customers. ### 22. Top-Tier Support **Rating:** 5.0/5.0 stars **Reviewed by:** Keysha S. | Operations Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Joy Loyalty?** I've had a great experience with Joy Loyalty - extremely prompt, responsive, and efficient. The team is a joy to work with (pun intended!), and I’d highly recommend them to anyone considering their services. Special shoutout to Sonny, who’s truly a gem! Always ready to offer help whenever he can and such a sweetheart to work with. Thank you for making everything smoother and more pleasant every step of the way. **What do you dislike about Joy Loyalty?** The system requires quite a bit of customisation, so we often need to rely on the technical team for assistance. The points system rounds off values, which limits flexibility — it doesn’t support partial points like 1.5 or 2.5. Also, it currently doesn’t support Apple Pay, which would be a great addition. Despite these, Joy Loyalty remains a solid platform with top-tier support. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty has been a fantastic addition to our business. It solves many challenges we previously faced — like retaining customers, tracking rewards, and syncing loyalty points across both online and offline platforms. The system helps us drive repeat purchases and reward our loyal customers in a more structured and engaging way. ### 23. Joy Loyalty: User-Friendly, Straightforward Solutions and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Joy Loyalty?** Joy Loyalty is a user-friendly app that offers straightforward, easy-to-apply solutions. On top of that, their customer support is fast, thorough, and genuinely helpful. **What do you dislike about Joy Loyalty?** I do not find anything to dislike about Joy Loyalty. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps us strengthen customer retention by offering a range of rewards programs that make it easier to keep customers engaged and coming back. They make any updates seam ### 24. Effortless Setup and Outstanding Support with Joy Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Joel V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Joy Loyalty?** Setting up the loyalty program was very straight forward. Good options for awarding events like birthdays and referrals. Look and feel integrated nicely with the theme of my site. Customer support is easy to contact and very helpful. Hana and Cody have been great. **What do you dislike about Joy Loyalty?** I haven't found anything that I dislike about Joy loyalty **What problems is Joy Loyalty solving and how is that benefiting you?** Marketing for our business is primarily word of mouth sharing. Beyond adding front end points for purchases, I was also able to setup awarding loyalty points for customer A when customer B buys a shared design by using flows to automatically add points directly into Joy loyalty ### 25. Easy to Use, Fast Support, and a Real Boost to Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Terry L. | Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Joy Loyalty?** Easy to use, with fast customer support, and the software actually works to increase the conversion rate. **What do you dislike about Joy Loyalty?** UI could be better, like on the product page, earn xxx points for purchase, this banner could be more attractive. **What problems is Joy Loyalty solving and how is that benefiting you?** attracting returning customer ### 26. Flexible Setup, Feature-Rich, and Outstanding Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Joy Loyalty?** flexible in setup, great customer service (Hana walked me through all the steps and was a great help) and many features **What do you dislike about Joy Loyalty?** redeem points within shopify POS is only available in a paid plan. even a limited version would be appreciated, as we use shopify for 80% in POS and only 20% online **What problems is Joy Loyalty solving and how is that benefiting you?** getting customer return to our store, greating loyal customers ### 27. Simple Setup, Reliable Performance, and Responsive Support....99% of the time! **Rating:** 4.5/5.0 stars **Reviewed by:** Maurizio M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Joy Loyalty?** It works. It's simple to set up and use. Customer service is very attentive and responsive. **What do you dislike about Joy Loyalty?** Had a few issues in the past but were always solved promptly, and that's why we've been using it for more than a year. So nothing to dislike really. **What problems is Joy Loyalty solving and how is that benefiting you?** It's helping us with retention. ### 28. Excellent Value and Support for a Feature-Rich Rewards Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Joy Loyalty?** Product features are great for the price compared to some of the more established offerings and just as mature. Technical support is second to none and that is important when it comes to something as feature rich as a rewards platform that needs integrating with comms & website to create great UX. Implementation had a few minor hiccups but was relatively straightforward. Customers are making good use of it and that it was the correct decision on our part to add the feature. **What do you dislike about Joy Loyalty?** Absolutely nothing to complain about. I cant really fault them at all. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy loyalty is increasing customer retention through sticky points based offers. ### 29. Excellent support and quick help **Rating:** 5.0/5.0 stars **Reviewed by:** Tara S. | -, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Joy Loyalty?** The customer support responds very quickly, is exceptionally friendly, and extremely efficient. Many thanks at this point to Sonny. :-) **What do you dislike about Joy Loyalty?** We have no complaints and are very satisfied. **What problems is Joy Loyalty solving and how is that benefiting you?** After updates, certain things can no longer be found in their usual place. However, the support team is very helpful, with understandable videos and also with all other concerns. ### 30. Absolutely Amazing Loyalty App – And Even Better Support! ⭐⭐⭐⭐⭐ **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond H. | Salesman, Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Joy Loyalty?** We’ve been using the Joy Loyalty app for a while now, and it has completely transformed the way we engage with our customers. The app is beautifully designed, super intuitive, and packed with features that are incredibly easy to set up and customize. Our customers love the rewards system, and we’ve seen a noticeable increase in repeat purchases since implementing it. But what really sets Joy apart is the phenomenal support team. Every time we’ve had a question or needed help, the staff has gone above and beyond—quick responses, clear instructions, and always so friendly and professional. It truly feels like they care about our business as much as we do. If you’re running a Shopify store and want to build loyalty and keep customers coming back, Joy Loyalty is a no-brainer. Highly recommended! **What do you dislike about Joy Loyalty?** Nothing, i love everything about this app! **What problems is Joy Loyalty solving and how is that benefiting you?** They fix everything i had probems with, they are an amazing staff. Love them.😀 ### 31. Effortless Setup and Outstanding Support with Shopify Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bree S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Joy Loyalty?** I really like that the Shopify integrated app is easy to set up and use. Plus, the customer support is always friendly, professional, and quick. **What do you dislike about Joy Loyalty?** Sometimes it's difficult to remember where to find those customizations for loyalty account page titles but that's more a 'me' issue than a 'Joy' issue! **What problems is Joy Loyalty solving and how is that benefiting you?** It's making it easier to sign people up for our email marketing as we offer extra points on signing up ... who doesn't like extra points?! ### 32. Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Joy Loyalty?** Support has been great. I haven’t really had any issues with the app so far. **What do you dislike about Joy Loyalty?** A more affordable plan for smaller shops like mine would be really helpful. I currently have only 401 members and don’t get many sign-ups, so it’s hard to justify paying for a higher-tier plan. **What problems is Joy Loyalty solving and how is that benefiting you?** I guess creating automatic discount codes? ### 33. Excellent support, good product **Rating:** 4.5/5.0 stars **Reviewed by:** Victor A. | Online Shop Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Joy Loyalty?** Their quick response time as well as their instant willingness to actually help you. Other services might direct you to their FAQs, let you talk to a bot or make you beg for helping them. **What do you dislike about Joy Loyalty?** Some more advanced loyalty point rules would be helpful. **What problems is Joy Loyalty solving and how is that benefiting you?** Their loyalty program for our online store was rather easy to implement and to handle in the long run. The pricing seems more affordable than other providers. ### 34. Great App, Great Customer Service, Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch W. | Digital and Communications Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Joy Loyalty?** Provides a great platform with fantastic UX and UI to provide a loyalty program which keeps customers engaged and coming back. The team are fantastic with their service, are quick to respond and will do whatever they can to assist with any queries. We were easily able to import loyalty points from another app thanks to assistance with the team! **What do you dislike about Joy Loyalty?** There's not much to dislike about the app, but a few additional customization options for the widget or the ability to change frequency of reports or export your own would be super handy! **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty is ensuring customers continue coming back to our store to earn and redeem points for discounts. Increasing AOV and order frequency and encouraging engagement with our social media platforms. ### 35. Outstanding 24/7 Support and Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andres H. | Founder & CEO of Haru SKin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Joy Loyalty?** Customer service is just great! They’re available 24/7, and Hana has been especially wonderful to work with: always helpful, responsive, and friendly. **What do you dislike about Joy Loyalty?** Honestly, nothing so far. The platform has been smooth and reliable. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps me offer loyalty reward points to my customers, which keeps them engaged and encourages repeat business. It’s made managing customer rewards much easier and more effective. ### 36. Simple, effective, and easy-to-use loyalty program for Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Joy Loyalty?** Joy Loyalty makes it incredibly simple to set up and manage a rewards program on Shopify. The interface is intuitive, the customization options are flexible, and customers quickly understand how to earn and redeem points. It integrates smoothly with Shopify and helps increase repeat purchases while improving customer engagement. The support team is also very responsive and helpful whenever I have a question. **What do you dislike about Joy Loyalty?** So far I haven’t found any major downsides. The app works as expected, and the features provided cover the needs of most Shopify stores. A few more design customization options for the widget and the icons would be a nice addition in the future, but it’s not a dealbreaker. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty helps us keep customers engaged and coming back by offering a simple rewards program. Instead of relying only on discounts, we now give points for purchases, referrals, and engagement, which encourages repeat sales. It has boosted customer retention, improved loyalty, and added extra value to our store experience without needing complicated setup. Customer support has been absolutely incredible, they resolve our issues almost all the time. ### 37. Easy Setup and Smooth Shopify Integration with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Joy Loyalty?** What I like most about Joy Loyalty is how easy it is to set up and use. The interface is clean, intuitive, and allows you to launch loyalty or engagement mechanics very quickly without any technical complexity. It integrates smoothly with Shopify and lets you test, iterate, and see results fast. The support team is also responsive and helpful, which makes a real difference. **What do you dislike about Joy Loyalty?** There’s not much to dislike overall. If I had to point out something, it would be that some advanced customization on the customer account interface. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty solves the problem of offering a loyalty program to our customers in a simple and efficient way. ### 38. Fast, Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Joy Loyalty?** the customer service is fast and helpful. **What do you dislike about Joy Loyalty?** Line integration functions is not completed enough, chinese translation need to improve **What problems is Joy Loyalty solving and how is that benefiting you?** sync past orders ### 39. Effortless Setup Makes It a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Joy Loyalty?** Easy to set up. It is very complete and makes it easy to set up a rewards program. The chat help staff are very responsive. **What do you dislike about Joy Loyalty?** The chat staff are very assertive with getting reviews and asking for a screenshot. **What problems is Joy Loyalty solving and how is that benefiting you?** I have not made it active yet but it has made it easy to set up my rewards program. I will make it active now. ### 40. Exceptional Customer Service – Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Joy Loyalty?** The Joy app has truly impressed me, especially with their outstanding 24/7 customer support. Every time I’ve reached out, I’ve been met with helpful, knowledgeable, and incredibly kind representatives who go above and beyond to assist me. Whether it’s a simple question or a more complicated issue, they always take the time to find the right answer and follow up promptly. What stands out most is their consistency—I’ve never felt like I was left hanging or had to chase down a solution. Their team genuinely cares and makes the support experience feel personal and stress-free. If you’re looking for an app with dependable features and world-class support, I highly recommend Joy. It’s rare to find a service that combines great functionality with such a strong commitment to its users. **What do you dislike about Joy Loyalty?** The only minor downside is that there seem to be fewer tech support reps available during my daytime hours, but it hasn’t been a major issue since they’re still very responsive. It might also be helpful if they added more integrations in the future. **What problems is Joy Loyalty solving and how is that benefiting you?** Joy’s support team has helped me with a wide range of issues—from resolving coding-related questions and customizing notification settings to guiding me through setup and troubleshooting. They've assisted me in tailoring the Joy notifications to match our brand and user experience, helped track down and interpret reports I couldn’t locate, and even walked me through app configurations I wasn’t familiar with. No matter how technical or detailed the issue, they’ve always been patient, proactive, and quick to find solutions. Their ability to jump in and support across both simple and complex tasks has been a huge relief. ### 41. Customer support is really good and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Joy Loyalty?** I have not officially launched my program yet, but I believe it will help increase my sales. The setup process is smooth and overall quite user-friendly. The support team is very helpful, especially Jade—she has a great service attitude, full of passion, and always tries her best to solve any issue I face and give good advice. **What do you dislike about Joy Loyalty?** So far so good, nothing to dislike. I will look forward to launched the program. **What problems is Joy Loyalty solving and how is that benefiting you?** just started setting it up, but I believe Joy Loyalty will help me solve customer retention problems by giving shoppers reasons to come back. I also like that it makes the redemption process easy to manage without extra manual work. ### 42. Brilliant App with 10/10 Support from Audrey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Joy Loyalty?** The app is brilliant and the support is even better. Audrey's service is 10/10! **What do you dislike about Joy Loyalty?** There isn't anything I dislike about about it. **What problems is Joy Loyalty solving and how is that benefiting you?** We need it for a loyalty membership scheme and it does this perfectly. ### 43. Great app, great support, and good price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Joy Loyalty?** The great support team, always available to help !! :) **What do you dislike about Joy Loyalty?** Sometines, there is some bug, but fixed really quick ;) **What problems is Joy Loyalty solving and how is that benefiting you?** Joy Loyalty allows us to automate and optimize customer retention on our Shopify store without complex setup or expensive development. Before using Joy, we struggled to reward our most loyal customers and create engagement beyond the first purchase. The app makes it easy to build a custom rewards program, encourages repeat orders, and increases average basket value. Overall, Joy Loyalty solves the challenge of building lasting relationships with our customers, which directly impacts our retention rate and overall revenue. ### 44. Fantastic so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Julie R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about Joy Loyalty?** The support and setup has been excellent. Looking forward to seeing results from it. **What do you dislike about Joy Loyalty?** A few issues with navigating it. However the setup process and support was very helpful. **What problems is Joy Loyalty solving and how is that benefiting you?** Well I hope it will help more retuning customers to buy at our store. ### 45. Fast Support and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** On Hing D. | Social media marketing assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Joy Loyalty?** Replied fast of customer service. Easy to use and clear instructions. **What do you dislike about Joy Loyalty?** not much details provided in a clear way. **What problems is Joy Loyalty solving and how is that benefiting you?** Set up issues. ### 46. Outstanding Support and Fast Problem Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina S. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Joy Loyalty?** The support is amazing. Especially Hana was cery kind and solved my problems fast **What do you dislike about Joy Loyalty?** That sometimes I don’t understand why it does something what I did not clicked **What problems is Joy Loyalty solving and how is that benefiting you?** Our customers love the loyalty program ### 47. Works great, setup ready to go and support is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon E. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Joy Loyalty?** It’s straight to the point , very easy to handle and works great **What do you dislike about Joy Loyalty?** Everything is good , maybe to add more options to customize our own, but support assist perfectly with everything we asked **What problems is Joy Loyalty solving and how is that benefiting you?** Some language adjustments that support helped me moving all to RTL ### 48. Excellent Features and Outstanding Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Joy Loyalty?** The features fit our need and the best CS to help us to solve most problems. **What do you dislike about Joy Loyalty?** Still have some bug need to fix. That is only thing I don't like Joy. **What problems is Joy Loyalty solving and how is that benefiting you?** CS can help us to fix bugs asap. That is helpful to us. ### 49. Great service and great system **Rating:** 5.0/5.0 stars **Reviewed by:** Jayden G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Joy Loyalty?** Joy Loyalty is a great system to reward our customers and keep them coming back. Very easy to use and great support team! **What do you dislike about Joy Loyalty?** Joy Loyalty has no flaws thus far! Only suggestion would to have a few more options for rewards or incentives that keep customers engaged rather than just points. **What problems is Joy Loyalty solving and how is that benefiting you?** Customer retention - everyone wants to earn points for discounts. ### 50. Hana was amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Tom L. | Baker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Joy Loyalty?** The customer service. Hana went above and beyond to help me get this all set up, super fast and talked over it all step by step ⭐️⭐️⭐️⭐️⭐️ **What do you dislike about Joy Loyalty?** I like everything bout this app......... **What problems is Joy Loyalty solving and how is that benefiting you?** Its creating more retuning customers with the points - [View Joy Loyalty pricing details and edition comparison](https://www.g2.com/products/joy-loyalty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+10%3A55%3A31+-0500&secure%5Bsession_id%5D=4047f625-3623-413c-bf9c-ebad8fc55a1e&secure%5Btoken%5D=8411fd5294e1e912781ea49c7c2f0b512d34f36052d9a38c751c1f3d5dd851a9&format=llm_user) ## Joy Loyalty Integrations - [AVADA](https://www.g2.com/products/avada/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stamped](https://www.g2.com/products/stamped/reviews) ## Joy Loyalty Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Joy Loyalty Alternatives - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (584 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (434 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.6/5.0 (357 reviews)