Jitterbit Reviews & Product Details

I have been using Jitterbit (Cloud Harmony platform) for the past 3 years at MHPI/Watkins Wellness. We use Jitterbit as middleware for integration between Salesforce and our ERP system.

There are many things I like about it:

1. The mapping visualization between Salesforce fields and the ERP system is very helpful.

2. The UI is simple and straightforward.

3. We use the email functionality, whenever record creation fails, we receive email notifications with failure details.

3. Data transportation and transformation into Salesforce work very well.

4. The separate connection tab is very useful.

5. The overall system performance is very good.

6. It has the capability to handle additional logic using JavaScript.

7. Exception handling is good at the UI level; Jitterbit provides detailed error information on failure.

8. Regarding pricing, I am not sure about the exact cost, but I have heard that the business is happy with it.

9. The support is very quick and responsive. We once faced a data transportation issue, raised a ticket, and received a response within 15 minutes. A meeting was arranged, and the issue was resolved promptly.

10. Jitterbit (Harmony platform) we noticed it follows a multi-layered security approach to protect data. Review collected by and hosted on G2.com.

At this point, we do not have any negative feedback. The application is easy to use, user friendly, and offers quick support, so we do not have any concerns or dislikes as of now. Review collected by and hosted on G2.com.

I use the Jitterbit desktop app for data work and find it quite intuitive once you're familiar with the UI. When creating a new data job via the desktop app, I appreciate being presented with a number of options like query, upsert, insert, update, and delete, and the subsequent steps to configure the job are fairly easy to follow. Review collected by and hosted on G2.com.

I'd like to understand more about using the cloud/SaaS version of Jitterbit Harmony for managing these data jobs, as that would enable us to decommission some on premises tech which we currently rely on for running the desktop version of Jitterbit Review collected by and hosted on G2.com.

The native integrations with Salesforce, the Workday connector and the company’s customer support. It allows for a quick uptake for functional users but still allows for all of the functionality a developer needs. Review collected by and hosted on G2.com.

Sometimes deploying a parent operation deploys the changes in a linked or child operation and sometimes it doesn't. Can sometimes trip you up if you assume something is deployed but it isn't. Review collected by and hosted on G2.com.

Jitterbit lets us connect data easily between different sources of truth to where the data needs to be copied. I use it to schedule Salesforce processes, without using Scheduled Apex or Time-Based Flows. Jobs can query data and pull records that need processing based on a long term time requirement without clogging up Salesforce. I also run aggregate queries to push data aggregations back to Salesforce for easier reporting. Jitterbit has a short learning curve, and can be stood up immediately. Support is readily available and helped me get past the learning curve issues quickly so I could put Jitterbit to work. And the pricing model works for our use cases. I dozens of jobs running hourly, others daily, others less frequently. Ultimately Jitterbit gives me the tools I need to integrate external data, and manage data and processes within my Salesforce orgs. Review collected by and hosted on G2.com.

A Jitterbit job will succeed, but the individual record updates in Salesforce may fail, and there is no easy way to send alerts when a data update/upsert/insert fails. We instead have to create audit reports in Salesforce to look for anomalies that should have been handled by Jitterbit, and would prefer Jitterbit update their Salesforce actions to include a declarative way to handle Salesforce side failures. Review collected by and hosted on G2.com.

The Jitterbit UI is very user friendly while still allowing for configuring complex integrations which is often a difficult balance. The systems that I need to connect to each other are often complex and require various transformations and workflows that without Jitterbit would take me a significant amount of time to build.

When I reach out to the support team for anything I am struggling with, the response is done in a timely manner and always points me in the right direction. Review collected by and hosted on G2.com.

There really aren't any mentionable negatives. Most of the issues I have encountered is with the system I am trying to connect to rather than Jitterbit. Review collected by and hosted on G2.com.

I really like the Jitterbit script. It solves many challenges more efficiently than other low-code solutions. It is also very convenient that the scripting language can be used both for controllers and in transformations. It is efficient and flexible, which is great. Review collected by and hosted on G2.com.

Understanding processes and troubleshooting runtime issues can sometimes be difficult because logging from source and target components is missing or hard to find. Troubleshooting problems with local agent installations can be challenging. Review collected by and hosted on G2.com.

Jitterbit serves as a robust communications hub, offering impressive scalability to handle varying workloads. For instance, we deploy multiple on-premise agents across several servers, which helps distribute the load efficiently. As a result, even during periods of heavy usage, response times remain strong. Additionally, Jitterbit provides web-based agents hosted on their platform, further enhancing scalability as demand increases.

The ETL functions and logic are both powerful and highly programmable, giving us the flexibility to implement complex processes as needed. In cases where operations fail—such as due to environmental issues like remote network file share or remote host problems—Jitterbit allows us to retry those failed operations. Our ETL processes are set up to automatically attempt a failed operation up to three times, and if it still does not succeed, an alert is sent to a designated group.

One aspect that has truly stood out to everyone on our team is the exceptional dedication of Jitterbit's support staff. They have consistently gone above and beyond, even staying with us for hours to resolve issues. This level of support has given us the confidence to experiment and try new things, knowing that Jitterbit’s team will be there to assist whenever we need help.

Robust documentation is easily accessible online.

They also have thorough training at their Jitterbit University website, making learning operation and development of Jitterbit easier.

Jitterbit has become a reliable and critical piece of our infrastructure that we depend on to ease communication between systems. Review collected by and hosted on G2.com.

The pricing model is based mostly on how many endpoints the customer uses. So every time you add a new system the cost goes up. We've been using Jitterbit for several years and have added several systems to Jitterbit. What was once a modest investment has become much more significant. This has discouraged us from implementing Jitterbit in as many places as we could.

There was a steep learning curve in developing on Jitterbit and using their development platform, Jitterbit Studio. This can be mitigated with their online training, but it was tough going for a while. Review collected by and hosted on G2.com.

Ease of building and managing integrations through the eicloud interface — the UI is intuitive enough for experienced IT teams to work efficiently.

Robust EDI capabilities and connectors, which simplified onboarding of trading partners and reduced the need for heavy custom development.

Responsive support team that has provided helpful guidance during migrations and complex mapping scenarios. Review collected by and hosted on G2.com.

The trading partner customer and item translation features could be enhanced for greater flexibility.

Additionally, expanding the available processes within the documents window would improve usability and streamline operations. Review collected by and hosted on G2.com.

I like that Jitterbit is user-friendly and offers an easy way to integrate with other applications. We use it for integrating with various applications like Autodesk, Sage, and Salesforce. I also appreciate its good dashboard monitoring and alert systems, which help reduce downtime. The initial setup was quite a straightforward process. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

The cloud agent is a big release as well as the Jitterbit app builder. It allows non-technical users to be impactful on development features and requests. Review collected by and hosted on G2.com.

Not on product but more on customer support. Stop assuming all customers will just learn from your product update emails. Launch more webinars, better UX/UI demo environments, and focus on gaining deeper relationships with current customers. Review collected by and hosted on G2.com.