I like the fact that ITM contains all the features you could possibly want in a PPM tool.
It has a user-friendly interface which means users require little training. It’s fully configurable to make it custom to your organisation’s processes and terminology. Because it’s cloud-based it can literally be implemented within weeks instead of months.
You have an unlimited document repository for all your projects.
It makes provision for projects and workflow, is fully compatible with MS Project and Outlook. You can use it for resource management including timesheets and managing capacity and demand across all projects.
For teamwork it has a built-in social communication network. It allows you to manage all costs and budget, even internal and charge-out rates if you’re a consulting firm. You can also use it for supplier and customer management.
For PMO’s and Portfolio Managers it caters for Dashboard Reporting, KPI’s and alignment with business objectives or strategies.
For the Agile and blended with Agile PM’s, it has a Kanban Board function with the Task Management functionality.
Lastly i like the API's that makes it compatible with any third party solutions.
When you import Microsoft Project Plan, it doesn't bring the resource names across. You have to add the resource names separately and add them to the plan.
Also you cannot export the MS Project Plan out again.
I see a huge improvement in team collaboration and people checking in to update tasks that are allocated to them. I can also allocate a task to some-one who is not on the project team.
Improvement in Portfolio Management due to custom reporting and the ability to export to Excel.
Resource Management is a huge time saver and the timesheet feature.
Cost Management: It's the first tool I use where the budget makes sense. The top down budget consists of figures from the business case. The bottom up budget is built from the estimates I put in. You can then directly compare with actual values.
Methodology: It's fully configurable and it makes provision for a combination of Kanban boards and Gantt views which satisfy both the traditional and Agile PM's.