Make Reviews & Product Details

I really love the highly intuitive visual drag-and-drop builder. It makes it simple to set up complex, multi-step workflows without needing to write any custom code, and the whole process feels straightforward and easy to manage. Review collected by and hosted on G2.com.

The initial learning curve can feel quite steep for beginners, especially compared to simpler automation tools. It takes time to get comfortable with the more complex parts, like error handling and data mapping, and to really master how they work. Review collected by and hosted on G2.com.

Make lets us connect Gorgias, Slack, Klaviyo and Claude without needing a developer. As a small customer experience team, we’ve built our own workflows: a morning brief and an end-of-day summary posted to Slack, an alert when a ticket mentions a possible product safety concern, and a stale-tracking alert for delayed orders. The visual builder makes it easy to see how data moves between apps. Routers, data stores and the HTTP module have given us the flexibility to handle things the native integrations don’t cover. Being able to add an AI step, for example to check whether a ticket is a genuine safety concern before alerting the team, has been especially useful. Review collected by and hosted on G2.com.

There’s a learning curve once scenarios get more complex. Working with API responses, mapping nested data and debugging errors takes some patience, and the error messages aren’t always clear about what went wrong. It’s also easy to lose track of operations and credit usage when a scenario runs frequently, so we’ve had to be thoughtful about scheduling and filters to keep usage under control. Review collected by and hosted on G2.com.

I like Make's scenario-based visual interface because it allows me to connect WhatsApp, AI models, and databases like Google Sheets without writing code. I can set up webhooks and logical routers in minutes and connect tools in real-time. Make saves me hours of manual work each week and allows me to launch projects faster without relying on programmers. I also value the stability of the webhooks and automatic error handling: I can process hundreds of simultaneous records via WhatsApp without fear of the system collapsing. The initial setup was quick and intuitive; creating the account, authenticating the applications, and connecting the first webhook took only a few minutes. Its operational stability and speed make up for the effort. Review collected by and hosted on G2.com.

At first, I find the learning curve somewhat steep for mapping complex data structures, such as nested JSON files. I also think the error messages could be clearer and more precise: instead of just showing technical codes, they could include a direct link to the solution in the documentation. Interactive templates would help me learn to map JSON. Review collected by and hosted on G2.com.

I love how I can access make through my claude chat. claude can create automations, run them for me, schedule them for me. it increases my capabilities greatly. The UI is useful, although maybe a bit too simplified for complicated things like AI. The integrations are useful and vast, I can pretty much access anything I want. The pricing is fine I guess, I can't complain too much about it. Make hasn't failed me yet, but I don't like how I can't upload new scenarios to make through my claude past a certain file size, it has performed okay other than that though. I haven't needed any help from support yet. The onboarding was okay, I did the verification program and it helped me learn the basics, but I feel like I was stumbling around until I figured out that I could have claude make everything for me. Review collected by and hosted on G2.com.

The fact that there's a file size limit to uploading scenarios from the Claude chat. I'm not able to create as elaborate scenarios as I want to, and I have to end up making a lot of small scenarios instead. It's not the end of the world, but it would save time and add simplicity. Also, I don't like how Claude has to rewrite the entire scenario if I want to make one small update. It feels like a waste of time and credits for both sides. I should be able to update the scenarios module by module through Claude. Review collected by and hosted on G2.com.

What I like best about Make is the flexibility. We use it for quite complex workflows involving Google Sheets, Google Drive, APIs, AI and external services, while still keeping the logic visible and understandable.

The visual approach is very useful, but at same time it has enough technical depth for filters, routers, aggregators, variables and more complex data transformations. The recent ChatGPT integration is also very promising because it can inspect scenarios, module configurations and dynamic options directly, reducing a lot the need to check everything manually in Make interface. Review collected by and hosted on G2.com.

The main downside is that the learning curve becomes quite high when scenarios are not simple anymore.

Some modules have dynamic outputs that you cannot know completely before real data passes through them, so mapping complex workflows can require several iterations. We had this especially with webhooks, CSV files, Apify datasets and aggregators.

Also, there are still some actions that need manual intervention in Make interface or in the external service. Better visibility of dynamic output schemas before runtime would make complex scenario development much easier. Review collected by and hosted on G2.com.

I like that Make takes a lot off my plate by connecting my tools and automating things. I use the visual workflow builder to filter, schedule, and connect to Airtable and AI, and seeing each step makes the process easy to understand. Filters help me control what happens and when, while scheduling keeps repetitive tasks running without me having to remember to start them. These features save time and make my content creation and social media workflows more consistent. I also found the initial setup fairly easy. Review collected by and hosted on G2.com.

I find the learning curve steep, especially when an automation fails and the error message doesn’t clearly explain how to fix it. Connecting accounts and mapping data between tools take more trial and error than I’d like. I’d like clearer troubleshooting, with plain-language error messages that show what went wrong, which step caused it, and what to check next, plus examples of the correct setup, especially for data mapping. A guided setup checklist that checks connections and required fields before I run a workflow would also help. I’d also like to estimate credit usage before testing, see a monthly projection based on my schedule and expected volume, identify which steps use the most credits, and know whether checking for new activity costs credits when there’s nothing to process. Review collected by and hosted on G2.com.

I use Make as an integration layer for many of my clients. I like that it connects systems that don't communicate with each other and allows me to integrate AI, scale operations, and keep automations manageable, maintainable, and modifiable as the business grows. I also connect AI agents with Make tools to create virtual employees who perform tasks that are then approved by people. I find the graphical interface unbeatable and very good, and the number of tools available allows me to create serious automations. Make is very versatile and easy to use for my engineers; compared to Zapier and n8n, I find it more flexible, user-friendly, and even more powerful. The initial setup was very easy. Review collected by and hosted on G2.com.

I feel that the Grid somewhat disrupts the Make interface and could be improved. I would like to be able to export the configuration, receive optimization recommendations, and have a lighter interface, as I find it very heavy. Review collected by and hosted on G2.com.

What I really like about Make.com is how easy it is to use. I can build automations relatively quickly and connect a wide range of different applications. The platform is constantly evolving, which gives me greater confidence in its long-term future. I've been using Make.com for quite a few years now, and it has never let me down - performance is good and many problems you can solve with online help guides. Pricing is reasonable. BTW, Make has its own AI Assistant. Review collected by and hosted on G2.com.

Make.com doesn't always keep up with changes to third-party APIs, and not all API methods are supported. However, this isn't a major issue. Review collected by and hosted on G2.com.

Make helps me save time with features that my clients often request, such as automating frequent chat responses and connecting it with AI; this makes it work better for me. It is very easy to use and user-friendly, and I don't find it complex. I can connect flows, ask the guide how to create scenarios, and create one from scratch or modify it, which makes the technical part easier. I can also import or export JSON files and add or modify the modules I need; connecting other modules is easy for me. The initial setup was super fast, and I didn't need much information: my profile and the available options from the start were sufficient. I always recommend Make and give it a 10. Review collected by and hosted on G2.com.

Perhaps, I would like to be able to create a complex scenario, like a voice call center, which could be a success for my business. Review collected by and hosted on G2.com.

I find Make user-friendly and pretty simple to understand. I’m new to tech and don’t know how to code, but Make lets me build my product and bring my idea to market without coding it from scratch. It’s a smart system, and I can use it without doing the learning first, though I’m sure I’d learn more if I did. I like the integrations because they help me build the product well, and the pricing seems fair and works for the kind of scalable, profitable business I want to build. Setup was very easy, even though there was a learning curve. If you have no coding experience, I’d give it a 10. Review collected by and hosted on G2.com.

I sometimes didn’t understand Make’s limitations, but I’ve learned as I go. I chose to dive straight in without studying the system beforehand, and I haven’t found any issues with it yet. Review collected by and hosted on G2.com.