Make Features
Development (16)
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Real-Time Integration
Supports event or transaction based integrations that react to changes in real-time
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API Designer
Provides a web-based interface for designing, documenting, and testing APIs.
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Flow Designer
Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface.
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Pre-Built Connectors
Facilitiates API development and integrations with prebuilt connectors, templates, and examples.
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Custom Connectors
Provides the ability to create connectors from existing services and APIs in catalog.
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Reusable connectors
Provides prebuilt, reusable connectors and workflows for all user integration requirements.
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Multi - tenant architecture
Enables multiple tenants (customers) to securely share physical computing resources.
Data Connectors
Connect to big data sources
QuickBooks Integration
Integrates with QuickBooks
Active Directory Integration
Integrates with Active Directory
Cloud Data Integration
Integrating data specifically through the cloud
ERP integration
Integrate with existing ERP systems
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Accounting Integration
Integrate with a third-party accounting system
Website Integration
Seamlessly integrates with 3rd party websites
Management (22)
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Monitoring & Notification
Console for monitoring resource utilization, system health, ability to start and stop processes, etc.
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Routing And Orchestration
Enables data routing on configuration basis and management of complex workflows through an orchestration engine.
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Data Mapping
Facilitates to and fro data map according to the data model between applications/web services.
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Data Transformation
Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system.
Data Management
Ability to handle large datasets
Document Management
Store, manage, and track all electronic documents in a centralized location
Workflow Management
Create, design and manage workflows for repetitive tasks
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Transaction Management
Manage, record and track all business exchanges in form of money and its related interactions in the system
Metadata Management
Collect and maintain structured information that describes data or content
Integrations Management
Identify which applications need to exchange data and enable these data connections
Data Storage Management
Manage and store data in a database
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Email Management
Manage, store and organize emails within the system or via third-party apps
Integration Management
Identify which applications need to exchange data and enable these data connections
Help Desk Management
Managing service requests, incidents, IT issues & support with a ticketing system
HR Management
Automates core HR functions such as talent management, employee evaluation and learning management
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Sales Management
Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Security (4)
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Data Encryption
Employs data encryption both at rest and in transit.
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Security Standards
Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data.
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Communication Protocol
Supports secure communication protocols like FTPS, SFTP etc
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Integration Options (6)
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Data Virtualization
Integrates data from disparate sources, without physical data movement
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Managed File Transfers
Provides one or more methods to securely transfer data from one location to another through a network
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Big Data Processing
Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase)
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EDI
Provides Integrations to EDI service providers.
Real-Time Data
Receive data and information in real time
Data Capture and Transfer
Import, collect, and capture data from multiple sources
Deployment (1)
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Cloud to Cloud
Supports deployment of integration apps to a managed cloud environment
Customization - AI Agent Builders (6)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
API Security
Protect APIs from threats using authentication, access control and encryption
Data Security
Protect sensitive data for digital privacy
Authentication
Verify the identity of users/devices to enable secure access
Functionality - AI Agent Builders (6)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Multimedia Support
Supports various file formats
Multi-Modal Input Support
Processing different types of input like text, voice, images etc.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (5)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Additional Functionality (62)
Real-Time Updates
Receive system updates as soon as any changes are made
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Data Warehouse
Data vault where data is aggregated for later distribution to applications.
Data Import/Export
Import and export data to and from software applications
ETL
Process of extracting, transforming, and loading data
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Visualization
Graphical representation of data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Database Support
Supports common databases such as MySQL and Oracle
Alerts/Escalation
System alerts about the need to escalate an issue or request
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Real-Time Reporting
Active reporting of data and metrics
API
Application programming interface that allows for integration with other systems/databases
Multiple Data Sources
Allows users to manage data from a number of sources
Activity Tracking
Track and document all activities across devices, networks, and other systems
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Configurable Workflow
Configure existing workflows to meet your organization's needs
Data Aggregation and Publishing
Assemble data from multiple sources
Data Extraction
Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
Mobile Access
Access software remotely via mobile devices
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Web Services
Allows the integration of data between different web services
Real-Time Analytics
Analyze and gain insights into data in real-time
SMS Messaging
Send messages via SMS
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Dashboard Creation
Creation and customization of dashboards
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Event Tracking
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Data Quality Control
Establish guidelines about how much and what kind of data can be stored in the repository
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Ad hoc Reporting
Generate one-off reports that meet information requirements
Version Control
Track revisions and updates made to files and navigate between different versions
Scalability
Manage a growing amount of work to meet increased demand without compromising performance
Personalization
Adjust communications based on previous interactions or personal preferences
Data Extraction
Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
Webhooks
Event-driven HTTP callback that automatically sends real-time data between applications
API
Application programming interface that allows for integration with other systems/databases
Natural Language Processing
Process and analyze human language in text or audio form
Fallback Handling
Automatically switching to secondary AI model(s) during failure or hallucinations
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Multiple LLM Models
Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more
Built-in AI Assistant
Chatbot or AI assistant that answers queries and provides recommendations within an application
Automated Testing
Execution of software tests by leveraging automation tools
Data Governance
Collection of processes, policies, and standards to manage the storage & usability of enterprise data
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Pre-built Templates
Pre-defined templates within a library for common cases such as contracts, websites, emails, and more
Agent Design Tools
Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors
Deep Learning
Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.
Model Training
Process of testing an ML algorithm by feeding it training data to learn from
Analytics
Tools for the systematic analysis of various types of data or statistics
Single Sign On
Allow users to access multiple services after entering their login credentials once
Debugging
Detect and remove errors
Deployment Management
Manage the processes involved when making the application ready for use
Proactive Error Detection
Managing and resolving errors that occur during program execution to maintain stability


