InSync by Qualifacts Reviews & Product Details

Customizable Note Templates for different provider types and patient types. Review collected by and hosted on G2.com.

Eligibility processing has not functioned correctly since March 16, 2026, when InSync migrated eligibility checking from Practice Insight to Inovalon. We have an open support ticket (00429325, opened 3/16/26) and a formal case (00441001, opened 4/9/26) specifically for the failure, with InSync support communicating directly with Inovalon on our behalf. Four months later, it is still broken. We have submitted over 40 supporting attachments to tech support, sat through repeated calls, and received no fix and no written response after formally escalating to our account manager and to finance.

Eligibility isn't an isolated case. We have experienced the same pattern of platform malfunctions on other paid features, including AI documentation tools, note-taking, and telehealth/Zoom integration: tickets get opened, get escalated, and then sit unresolved for months with no meaningful update.

Customer service and tech support resolution are consistently poor. Problems get acknowledged, not fixed. Tickets stay open indefinitely. There is no proactive communication on status, no committed resolution dates, and no accountability when a deadline is missed.

What makes this worse is the billing. We continue to be charged in full, including excess usage fees, for features that are actively malfunctioning while the tickets documenting those malfunctions sit open. Instead of crediting a documented, unresolved defect, our account has been threatened with collections. Charging in full for a service you have not delivered for months, and then escalating collections against the customer who documented the failure, is the core problem with this vendor. Extremely infuriating and frustrating, ongoing issues, bugs, features not working as promised, gaslighting by tech support whether or not our issues even exist, spending month after month trying to resolve these same issues with no resolution. It is impacting our daily functioning as a practice when it comes to billing and note-taking. Review collected by and hosted on G2.com.

InSync has been one of the most helpful systems I’ve used in behavioral health. The platform keeps everything in one place from scheduling, documentation, to billing, and client communication which makes my workflow so much smoother. The customization options are a huge plus because I can tailor forms, dashboards, and workflows to match exactly how I work.

One of the features I appreciate most is the ability to schedule Zoom sessions directly through InSync. My clients get one link, one reminder, and one place to join, which cuts down on confusion and makes virtual sessions simple and reliable.

The billing tools are also strong, with a high first‑pass claim rate that reduces denials and speeds up reimbursement. The patient portal is easy for clients to use, and the behavioral‑health‑specific templates make documentation faster and more consistent. InSync helps me stay organized, save time, and provide a smoother experience for my clients. Review collected by and hosted on G2.com.

Because it’s so customizable, the initial setup and learning curve can feel pretty heavy. I’ve found that new staff often need extra time and guidance to get comfortable with it. Review collected by and hosted on G2.com.

I like how customizable it can be, and the amount of resources available, such as reports and assessments not found in similar platforms. Review collected by and hosted on G2.com.

The platform is not streamlined very well, and there are multiple tabs to cover in order to do even the most basic of documentation. This requires a lot of loading times, and slows the process down. It also can be quite confusing as many features are simply icons without fully labeling it. It can be too bulky for new users, easy to get lost and confused without extensive training. Also the lack of mobile support leads to multiple issues with providers not able to quickly perform certain tasks, even as basic as canceling an appointment. Review collected by and hosted on G2.com.

The software is billed as highly configurable and customizable. The president of the company is accessible. The billing features work well. Review collected by and hosted on G2.com.

Overall the system is performing at an average level. There are not many “dislikes” to share at this time. Review collected by and hosted on G2.com.

It is updated regularly at least once a quarter I'd say. Review collected by and hosted on G2.com.

We choose the option of "purchasing" the software, this of course, was a lie because we are no longer with insync, but do you think we still have access to this software that we "purchased" for $13,000? NO, it is only YOURS if you keep paying the $7,000 yearly maintenance fee. This is a scam. Whenever they wanted to get our attention, they would just put our system in read-only mode; the first two times they did it without warning, we just came in Monday morning and couldn't chart or access insurance records, check patients in or out, or even look up any demographics. They knew they would cripple us if they turned off access, so they used this to their advantage. The time before last we were forced to pay $1000 payment (even though we had decided that we were not going to pay these crooks anymore money) to get our system turned back on. This last time we were prepared with an alternative emr already in place. When we decided we had enough, we took our business elsewhere; we were still able to access our "read-only" emr in case we needed to look something up with a past prescription or what have you. We had access until we wrote an honest review on another site. Once the CEO got wind of it, our access was completely cut off and when we demanded a copy of our patient data here is the response we got from insync: --------------------------------------------------------- "I spoke with Roland regarding the price of the data extraction this afternoon. The industry standard for data extractions is between $5,000 and $10,000, and InSync typically charges a fee of $5,000 for this type of data extraction. InSync would consider waiving this fee of $5,000 if you would remove what we believe to be a one-sided and inaccurate review on Software Advice. Otherwise it would be the normal fee of $5,000. This is not intended to be a “ransom” in any way, but rather to part ways amicably and continue on separately. Please let me know how you would like to proceed. Thanks, Luke Austin Client Success Manager" ---------------------------------------------------------- Did you catch that? They want $5000 for our data, or I can remove my honest review of them, and then the $5000 magically disappears? They may not be holding for ransom, but they are holding it and keeping us from accessing it...and remember this is software we supposedly purchased. How this company behaves is unethical and disgraceful, they put and continue to put over 1600 patients at risk when we can't access their records. Review collected by and hosted on G2.com.

Although the product is robust enough to do whatever we want it to it is simple enough to really make it easily navigable for our teams. However, this would be the best part of InSync but their training, program and support teams are amazing. So hands down the customer service is the best thing, even with such a great product. Review collected by and hosted on G2.com.

We currently don't have much to dislike at this point. Perhaps as we continue on with the product we may find something but the only thing I can think of right now that has been a "dislike" is just how long it takes our assessments to save, and that could easily be because our assessments are really long and that much data does take some time to save. Review collected by and hosted on G2.com.

I really enjoy the people that work with the organization. From set up to still working with them 10 months later they answer questions quickly and thoroughly. Every one is always very friendly and willing to go the extra mile. I love that when you reach out to support they immediately want to do a screen share so that you can see what it is exactly you are working on. The program is also very customize able to our practice (which does things differently from every other practice). Review collected by and hosted on G2.com.

I am honestly having a little bit of trouble identifying what is something I dislike - this is simply because if there is something I dislike as a feature I can mention it and they work very hard to make sure it can be made into something I do like!

The one thing I guess I dislike most is not having the ability to add new providers within the program I understand the reasoning behind it as we only purchase so many "licenses" for providers - but I have used other programs that just "limit" the number of providers you can add. The addition of providers through insync is usually only a 24 hour turn around - but I have found some things seem to get missed in adding them/connection them to practice insight. Review collected by and hosted on G2.com.

- That we are able to create a claim from the encounter without using a separate billing system

- Ability to create and edit our own forms

- That we can call customer service at any time and get ahold of someone friendly and ready to help

- Easy clinical workflows

- Implementation was smooth for clinical staff Review collected by and hosted on G2.com.

- It would be great if, on the New Charge Screen, each claim would expand like in the Payment screen in order to see more information about the claim (such as CPT codes, at least)

- We are not often aware of how close we are to getting larger problems fixed and it can be hard to get substantial updates

- It can be confusing about where certain data on reports comes from and it is not possible to build fully customized reports Review collected by and hosted on G2.com.

InSync has provided an EMR that meets our needs on many levels. The product has many useful "out of the box" features, yet we have been able to create forms that are required by our regulators. Review collected by and hosted on G2.com.

There has been very little that we dislike. There are so many features that we continue to learn every day. Review collected by and hosted on G2.com.

All the representatives in the company are always polite and more than helpful. Our Contract Manager Tony Spino has only been working with myself and my COO for about 2 weeks and I have had to call him numerous times and he has always made it priority to help us with whatever we are inquiring about, to include an estimate for our company to get a training in order to "drive this Ferrari smoothly". Additionally, the system is constantly updating and being reviewed to enhance what our practice is requesting in order to improve our practice management and billing cycles. Review collected by and hosted on G2.com.

Pilots get rolled out without being stated that they are beta tested. Or with instruction about how to participate in beta testing. Review collected by and hosted on G2.com.