I really like the clean and modern design of the desktop application and the intuitive, well-organized dashboard. The interface is visually appealing and makes it easy to track working hours and review productivity statistics. Review collected by and hosted on G2.com.

The biggest drawback for me is the lack of Wayland support on Linux. I use Ubuntu, where Wayland provides a much smoother and more stable experience. Unfortunately, Insightful requires an Xorg (X11) session to track working hours and activity.

Because of this, I have to switch to Xorg, where I frequently experience graphics driver crashes and compatibility issues with other applications. This negatively affects my productivity and overall system stability.

I contacted Insightful's support team about this issue. They responded quickly and professionally, explaining the technical limitations and confirming that Wayland support is being worked on, although there is no estimated release date yet.

I would really appreciate native Wayland support in a future update, as it would significantly improve the experience for Linux users. Review collected by and hosted on G2.com.

The support team is hands down one of the best I’ve worked with—super fast, responsive, and genuinely helpful whenever we need assistance. Setting up the platform and deploying it across our workstations was straightforward. The interface is clean, intuitive, and gives us clear visibility into team productivity, active/passive tracking, and app usage without any unnecessary clutter. Review collected by and hosted on G2.com.

Honestly, nothing major so far. The initial learning curve for remote agent setups took a little time to coordinate across all home devices, but their support team helped us sort everything out immediately Review collected by and hosted on G2.com.

First time using it in my 25+ years in HR and it is a very strong and user-friendly platform. What do I like best:

- Analytics/ dashboard is thorough without being complicated.

- Performance metrics are helpful, not just data - providing insights into those who are performing well and those who are not, specified.

- Information about apps and websites that are being visited by employees is super helpful.

- Entire platform is intuitive, user-friendly, and full of data - Very robust platform. The data is solid and the platform allows for ease of management and use. Taking less then 10 minutes a day to manage attendance issues allows me the ability to focus on company growth and problem solving. Insightful allows leaders to be proactive vs. reactive. Since Time and Attendance is a thing of the past, reacting to results in less than 10 minutes, and the AI and trend analysis of Insightful allows for me to focus on what is really important following. Review collected by and hosted on G2.com.

Certain design features that could be enhanced:

- On Time and Attendance screen - no ability to search for an employee by putting in a name, you have to scroll to find the individual or use the filter feature.

-Design feature under Activities: If you hover over idle time, it will provide specific timeframes just for that period of idle time. Would be great within that included is total idle time for the day, not just what you are hovering over. Include the idle time for that period, and below total for the day.

- Unsure of what the colors are by the employees names.

- We have a project platform, Monday.com, would be great if this could integrate with Insightufl. Review collected by and hosted on G2.com.

I really like how Insightful streamlines workforce management. It effectively tracks daily check-ins and check-out times, eliminating the need for manual punch-ins by seamlessly logging exact login/logout times and active working windows. This feature removes the guesswork around shift start and end times, which I find very helpful. Additionally, I appreciate how it captures activity screenshots for accountability, manages project assignments, and allows us to accurately calculate and issue additional compensation for overtime work, making the overall tracking process much smoother and efficient. Review collected by and hosted on G2.com.

The algorithm tracks keyboard and mouse movement to judge activity. If an employee is reading physical documents, reviewing a contract, or taking a phone call, it often registers them as "idle" or unproductive. Review collected by and hosted on G2.com.

I have worked from home as an independent contractor for many years. Prior to Insightful, I had to track the time I worked on client projects manually, which takes time and effort and due care to ensure accuracy. Insightful makes tracking my work time quick and easy, and the results are both accurate and precise. Reducing my contracting overhead frees time and energy that I can invest into my actual work for clients! Review collected by and hosted on G2.com.

Occasionally, there is a significant time lag between when I finish logging a work session using the Workpuls desktop application and when my local time log is synced with my Insightful web dashboard. But in the 18 months I have used Insightful, this problem has seldom occurred. When it does occur, Insightful posts system status reports online to keep users informed of its efforts to resolve the problem. In one recent instance, the problem (real-time data congestion) seemed to persist beyond the declared resolution. So, I emailed an initial report and two follow-up reports to the Insightful support team. Within hours, the problem resolved itself, and the support team responded promptly to thank me for my reports. Review collected by and hosted on G2.com.

Insightful offers a screen recording feature along with several built-in functionalities, including manual time entry. It also allows us to seamlessly start a new task under any project without disrupting our ongoing workflow, making time tracking and task management more efficient and convenient. Review collected by and hosted on G2.com.

Setting up each tutor with the right country and shift took a bit of patience in the start. Once done it works fine, but the first week felt slow. Review collected by and hosted on G2.com.

Insightful is really easy to use and gives a clear overview of productivity and time management. I like how it helps identify where time is being spent without being complicated, making it easier to stay focused, organised and accountable. Review collected by and hosted on G2.com.

One downside is that the activity tracking can sometimes feel a little too black-and-white. Not every productive task involves constant keyboard or mouse activity, so things like meetings, planning, reading or thinking can occasionally look less productive than they actually are. Review collected by and hosted on G2.com.

The app and AI usage view lets me see if anyone slips a client's brand copy into an unapproved AI tool or opens a design app that isn't on my sanctioned list. Screenshots also help me confirm that mockups going out actually match the client's brand pack instead of my devs improvising colours. Review collected by and hosted on G2.com.

Insightful flags too many harmless tools as unknown at first, so I spent a good week tagging apps our engineers legitimately need. Until then my compliance dashboard looked scarier than reality. Review collected by and hosted on G2.com.

Pretty easy to use. Not super intrusive. Regular timed screenshots make it easy to follow individuals workflow for accountability as well as training benefits. Between monitoring apps and screenshots it’s fairly easy to recognize deceptive patterns for the occasional bad actors. For normal productive employees a skilled team lead can help focus training on where it needs to go based on their inefficiencies. Review collected by and hosted on G2.com.

It is an unfortunate necessity that we need a tool that monitors everyone to prove they are working and when I use it and find people trying to cheat the system poorly it is kind of depressing. For the tool itself I think just having more fine tuning - if I could mix in occasional detail intense triggers to make it easier to determine how people are using certain tools. I.e. simple notepad lots of people use it for a quick copy and paste spot (which is fine) and then others use it to try and fake type - and maybe hide it off the screen so its not obvious to the screen tracker… Or maybe add flags for certain things (i.e. certain amount of time clicking only with no typing or 20+ consecutive same character typing. Review collected by and hosted on G2.com.

I really like the intuitive interface of Insightful. It's very simple, minimalist, and easy to use. I have no issues using it. Additionally, I greatly appreciate the quick and effective support I've received when I had questions. I also find the integration with Super Annotate very useful because it prevents me from adding tasks manually. Finally, the ease of initial setup pleasantly surprised me; everything was very simple and quick to configure. Review collected by and hosted on G2.com.

At the moment, I have no feedback on anything to improve. I just started using it recently, and so far, it has given me a good impression. I have no feedback on how to improve, but if I find any, I will share it later. I think it could be useful to have the option to view historical times directly from the app, as it currently redirects you to the website. Review collected by and hosted on G2.com.