Inriver Reviews & Product Details

The platform continues to introduce more and more useful features, such as AI-driven text generation, the ability to complete data in bulk, and options to search for random lists of products, among others. It's a complete PIM

The customer support is great. Review collected by and hosted on G2.com.

For occasional users, navigating and finding what you need can be somewhat complicated. Review collected by and hosted on G2.com.

Flexibility to define and structure the content Review collected by and hosted on G2.com.

UI can be made more intuitive and user friendly Review collected by and hosted on G2.com.

I like how accessible our data feels. The query editor makes searching for very specific data points fast, and simplifies generating relevant reports. The interface is very user friendly in my opinion, and customer support is usually able to answer our questions if something is unclear. Review collected by and hosted on G2.com.

Although the query editor is very helpful, there are still some limitations to what you can query. It would be nice to have additional parameters to create more advanced and nuanced queries. Review collected by and hosted on G2.com.

Inriver has been extremely helpful by offering a centralized source of truth for all our product content, which has eliminated inconsistencies and enhanced collaboration across teams. Its user-friendly interface makes workflows more efficient and helps cut down on manual tasks. Additionally, their customer support has been outstanding and has been instrumental in driving our digital transformation. Review collected by and hosted on G2.com.

Although the Inriver Community offers valuable resources, I sometimes find it challenging to navigate and locate the specific solutions I need. Review collected by and hosted on G2.com.

I appreciate the frequent touch points our account owner gives us. They seem invested in helping us succeed. Review collected by and hosted on G2.com.

The learning community is a bit hard to stay on top of. Review collected by and hosted on G2.com.

I like the flexibility inriver offers enterprise clients to build the product to their own specifications. They acknowledge that the product is not one size fits all. Their Customer Success team has been a very strong collaborator in our journey. Review collected by and hosted on G2.com.

Inriver's greatest strength can also be it's Achilles heel. The amount of flexibility the tool offers gives teams free reign to configure to their heart's desire which sometimes means we push the system to do things it's not meant to support. I think better documentation and guidance from both inriver and SI's could help mitigate some of these pitfalls. Review collected by and hosted on G2.com.

The data model is flexible and can be adapted to the company’s needs. The interface is also user-friendly and easy to navigate. Review collected by and hosted on G2.com.

There’s no pre-installed option to organize products in a tree structure. Review collected by and hosted on G2.com.

I appreciate how easy the platform is to use and the range of customization options available. The customer support team is always helpful, and I found the implementation process to be straightforward. I also value the ongoing improvements and the regular introduction of new features. It's clear that the company listens to its customers and maintains a strong connection with them. Review collected by and hosted on G2.com.

Only real thing is it can be difficult to tap into the API for external data analysis Review collected by and hosted on G2.com.

Scalability to meet requirements in the global environment (like localizations and market specific data), multi-market GS1 connection, elastic data model which can be tweaked to meet the ever-changing requirements, easy for the end users, integration possibilities, easy mass updates and product data exports, shared work areas. Review collected by and hosted on G2.com.

Sometimes moving around the sections is slow and it takes time for the page to be downloaded or updated. Review collected by and hosted on G2.com.

They work very closely with my company to ensure the inriver PIM is working best to serve my company needs. Review collected by and hosted on G2.com.

Sometimes they use third-party consultants. Review collected by and hosted on G2.com.