# Infiterra Reviews **Vendor:** Infiterra **Category:** [Subscription Billing Software](https://www.g2.com/categories/subscription-billing) **Average Rating:** 4.3/5.0 **Total Reviews:** 19 ## About Infiterra Infiterra emerges as an independent company in 2025, evolving from interworks.cloud to meet the growing needs of IT distributors and Managed Service Providers (MSPs). Infiterra’s inception is rooted in addressing the escalating demand for scalable subscription commerce solutions among large MSPs and IT Distributors. Infiterra leverages its extensive expertise to meet these evolving market dynamics, supporting 80,000+ users across 75 markets, managing 400 published marketplaces, and processing over 1 million invoices annually. Recognized in IDC’s Vendor Reference Guide and the Canalys Channel Ecosystem Landscape, Infiterra delivers a robust platform designed to transform how businesses manage cloud services and grow through automation and efficiency. With a strong foundation in technology and deep industry expertise, the company continues to refine its platform to meet the evolving needs of IT distributors and MSPs. ## Infiterra Pros & Cons **What users like:** - Users value the **flexibility and professional support** of Infiterra, enhancing customization and business process optimization. (3 reviews) - Users love the **responsive customer support** of Infiterra, ensuring a smooth and efficient experience. (2 reviews) - Users value the **flexibility of access control** in Infiterra, enabling customized adjustments for various business processes. (1 reviews) - Users value the **customizability** of Infiterra, enabling them to optimize and tailor their business processes effectively. (1 reviews) - Users value the **customization options** in Infiterra, as their input is considered for new features and improvements. (1 reviews) - Ease of Learning (1 reviews) - Users find Infiterra's system **easy and quick to learn** , enhancing their overall experience and efficiency. (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) - E-commerce Services (1 reviews) **What users dislike:** - Users experience frustrating **delayed updates** as timelines for scheduled releases are often postponed. (1 reviews) - Users report frustrating **delays in scheduled releases** , impacting their overall experience with Infiterra. (1 reviews) ## Infiterra Reviews ### 1. Effortless Integration and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Trilok nath J. | Senior Manager Solution Engineering , Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Infiterra?** Ease of Integration and easy to use for day to day operation **What do you dislike about Infiterra?** They should expand their product portfolio for other OSS and BSS products as well **What problems is Infiterra solving and how is that benefiting you?** Ease my quote to cash **Official Response from Marketing Marketing:** > Thank you for sharing your feedback and for highlighting how Infiterra has made your integration process easier. We also appreciate your suggestion and we want to ensure you that our team is continuously innovating, and insights like yours help shape our roadmap to better serve our customer's evolving needs. Mae, Infiterra. ### 2. interworks.cloud.platform a great solution which meets our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Infiterra?** We have a high need for individualization because of many software suppliers. interworks.cloud platform does not only focus on Microsoft API, the platform also provides flexibility to adjust and optimes our business processes, **What do you dislike about Infiterra?** Sometimes timelines for scheduled Releases are postponed. **What problems is Infiterra solving and how is that benefiting you?** Variety of Subscription Billing Options, Whitelabeling & Branding. We change our Billing processes from manual to 95% automatic billing processes and safed a lot of capacity in accounting capacities. For our customers we can provide also a Webshop for Customer Selfe Service based on our solution portfolio, integrated in our Webseite and other COSMO Platforms. **Official Response from Marketing Marketing:** > Dear Valued Customer, Thank you for sharing your positive feedback on the interworks.cloud platform. We’re pleased to hear that our platform’s flexibility and features have helped optimize your business processes, automate billing, and enhance your customer experience with a self-service cloud marketplace! We understand your concern regarding the postponement of scheduled releases, and our team remains focused on improving release timelines to better meet your expectations. Your input is invaluable, and we’re always here to support you. Please don’t hesitate to reach out if you have any suggestions or need assistance. Best regards, The interworks.cloud Team ### 3. Overall Poor Platform **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Infiterra?** There isn't a feature or function about this platform I like **What do you dislike about Infiterra?** * Inability to load multiple, custom invoicing templates * Report generator feature constantly fails (DB does not appear to be cofigured for storing customer details in cache or snapshots) * APIs extremely slow running, break frequently * General site stability * Non-admin platform support is essentially non-existent **What problems is Infiterra solving and how is that benefiting you?** I wouldn't say it's 'solving' anything, rather it "satisfies" our organizations need to manage MS CSP subscription billing along with a couple of other vendor products but at a cost of requiring a small team of individuals to manage/maintain the platform...more than should be necessary based on other tools available in the market. **Official Response from Anastasia Barba:** > Dear Valued Customer, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with our product didn’t meet your expectations. At interworks.cloud, customer satisfaction is our top priority, and we take your concerns very seriously. We’d like to address each of the points you’ve raised, as ensuring a positive experience for our customers is extremely important to us. 1. Inability to Load Multiple, Custom Invoicing Templates We appreciate your feedback on this matter. The interworks.cloud platform does support multiple invoicing templates, with advanced customization options available for localization and multi-entity management. Our team would be happy to assist in setting up and optimizing these features for your specific needs. Please reach out to your Customer Success Manager for personalized assistance. 2. Report Generator Feature Fails (Database Issue with Storing Customer Details in Cache or Snapshots) Thank you for bringing this to our attention. The information provided isn't sufficient for us to fully understand the specific issue you're encountering. To assist you more effectively, we kindly request that you share additional details with our support team. This will allow us to thoroughly investigate the matter and offer the appropriate solutions tailored to your needs. 3. APIs Extremely Slow, Break Frequently Thank you for bringing this to our notice. The interworks.cloud platform automates transactions between cloud providers, customers, and vendors, relying heavily on third-party vendor APIs. Unfortunately, the performance of these vendor APIs is outside of our direct control. However, we emphasize on ensuring optimal platform performance. If your instance is hosted on Azure, which we use to maintain high availability, please contact our support team to further investigate any issues. If your instance is hosted on on-premise infrastructure, we recommend contacting your administrator, as the issue may be related to your local environment. Our customer support team is also available to assist in diagnosing and resolving any performance concerns. 4. General Site Stability We’re sorry to hear you’ve experienced site stability issues. Our platform is hosted on Azure infrastructure, which ensures a high level of availability and reliability. However, if your instance is hosted on an on-premise infrastructure, the issue might be specific to your local environment. Please contact your administrator, or reach out to our customer support team with more details so we can assist in resolving this issue promptly. 5. Non-admin Platform Support is Essentially Non-existent We understand your concern and appreciate your feedback. interworks.cloud offers customer support based on defined SLAs, accessible through a dedicated customer support portal. However, it is ultimately the responsibility of our customers to designate which business users within their organization can access support services. We recommend reaching out to your platform’s business owner or administrator to request support access. If further clarification is needed, our support team is available to assist. We truly value your feedback and hope you’ll give us another opportunity to meet your expectations and discuss this further with you. Best regards, interworks.cloud team ### 4. Very Good, Team is Knowledgeable and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Infiterra?** System is easy, quick to learn and use, integrations are easy to work through. Support team is great with responding in a timley fashion. There are a number of new features that are alway in development and relased. When asking for new implementation or features, our ideas are taken into consideration and brought back to their developement team for review. **What do you dislike about Infiterra?** In some cases, the API failures do not communicate, however, that is not always and Interworks issue, which I understand and recogonize. **What problems is Infiterra solving and how is that benefiting you?** Subscriptions billing and provisioning **Official Response from Anastasia Barba:** > We’re delighted to hear that interworks.cloud is meeting your needs, from ease of use and smooth integrations to our team's responsiveness. Knowing that you value our ongoing feature development and collaborative approach truly motivates us to continue delivering improvements that matter. We also appreciate your feedback on API communication. Seamless integration is crucial, and while some connectivity issues can stem from various external factors, we’re actively enhancing our API's stability and error-handling capabilities. Thank you for being a part of the interworks.cloud community and for your trust in us to support your subscription billing and provisioning needs! ### 5. Highly professional Implementation of Platform with absolute human approach **Rating:** 5.0/5.0 stars **Reviewed by:** Christos G. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Infiterra?** High Functionallity with highly professional support **What do you dislike about Infiterra?** Need more Vendor Integrations no complains **What problems is Infiterra solving and how is that benefiting you?** Higher outreach to our customer More functionalities or customer Higher automatization **Official Response from Marketing Marketing:** > Hello Christos, Thank you for your positive feedback! We're delighted to hear that you value the platform’s functionality and our team's professional, human-centered support approach. We’re constantly working to expand our vendor integrations, so your input is helpful as we prioritize future development. It’s great to know interworks.cloud is helping you reach more customers, enhance functionality, and increase automation. We're committed to building a platform that supports your growth and efficiency needs. Thank you for being part of the interworks.cloud community! Best regards, The interworks.cloud team ### 6. Software is OK, Support is great and we're happy to use it in our every day business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Infiterra?** It's a SaaS Solution I don't have anything to patch or maintain. **What do you dislike about Infiterra?** Issues in Software often have financial impact when using it as Microsoft CSP Platform. **What problems is Infiterra solving and how is that benefiting you?** Microsoft CSP Subscription management and Billing. **Official Response from Marketing Marketing:** > Thank you for your valuable feedback on G2! We appreciate your positive comments about the SaaS nature of our platform, which alleviates the need for patching or maintenance on your end. This is exactly the kind of experience we aim to provide—reliable, hassle-free service that allows you to focus on your core business. Please know that we take your concerns seriously, and we're committed to addressing these areas to improve your experience, particularly with Microsoft CSP Subscription management and billing. We appreciate your business and will continue refining our platform to meet your evolving needs! Thank you for being a valued customer. ### 7. Unleashing the Full Potential of my Business with interworks.cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Infiterra?** User-friendly interface: interworks.cloud has an intuitive and easy-to-use interface, making it simple for our team to navigate and manage our cloud services. Extensive product catalog: The platform offers a wide range of cloud products and services, allowing us to find and provision the solutions that best fit our needs. Robust automation capabilities: interworks.cloud's automation features have significantly streamlined our workflows and saved us time and effort in managing our cloud environment. Excellent customer support: The support team at interworks.cloud has been incredibly responsive and helpful whenever we've had questions or encountered any issues. Scalability and flexibility: We appreciate the scalability and flexibility of the interworks.cloud platform, which enables us to easily adapt and grow our cloud infrastructure as our business requirements evolve. **What do you dislike about Infiterra?** Learning curve: While the platform is generally user-friendly, there is a slight learning curve when initially exploring some of the advanced features and functionalities. **What problems is Infiterra solving and how is that benefiting you?** 1. Cloud Service Management: The interworks.cloud platform allows users to manage and provision various cloud services, such as Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS). Users can efficiently control and offer these services to their customers. 2. Billing and Invoicing Automation: interworks.cloud provides automated billing and invoicing capabilities, streamlining the process of generating invoices for the services rendered. This helps businesses save time and improve accuracy in their financial operations. 3. Service Offering Expansion: With interworks.cloud, businesses can expand their service offerings by leveraging the platform's comprehensive portfolio of cloud services. This allows them to meet the diverse needs of their clients and stay competitive in the market. 4. Complex Service Provisioning: interworks.cloud simplifies the provisioning of cloud services, reducing the complexity and time required to set up and manage customer accounts. This enables businesses to onboard customers more efficiently, leading to improved customer satisfaction and faster time to market. 5. Manual and Time-consuming Billing Processes: Traditional manual billing processes can be time-consuming and prone to errors. interworks.cloud automates billing and invoicing, eliminating manual intervention and reducing the risk of billing inaccuracies. This streamlines financial operations and improves overall efficiency. 6. Customer Support: interworks.cloud offers excellent customer support, providing users with responsive assistance and timely resolution of any issues or concerns. Having reliable support enhances user experience, minimizes disruptions, and allows businesses to focus on their core operations. **Official Response from Marketing Marketing:** > Luciano, thank you for your positive feedback! We're delighted that you find interworks.cloud platform user-friendly with an intuitive interface, an extensive product catalog, robust automation capabilities, excellent customer support, and scalability. We understand there is a slight learning curve for the advanced features; to address this concern, we continuously work to enhance our onboarding process and provide comprehensive documentation, training materials, and tutorials to ensure our customers can quickly and effectively utilize the full potential of our platform. On top of that, our support team is also available to provide guidance. We appreciate your business and will continue refining our platform to meet your evolving needs! Thank you! ### 8. If you're looking for real automation of the entire marketplace processes, this platform is for you! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar V. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Infiterra?** After evaluating mulitple platforms, I noticed that all of them offer the "simple" purchasing experience but Interworks is the only one I found that really takes care of the entire automation of the rest of the marketplace processes (specially with Microsoft offerings). Update your entire Microsoft product catalog with one single click. Manage all your customers from multiple countries, pricing based on pricelists, multiple currencies and invoicing rules, and more... all from one single marketplace. Honestly, one of the greatest marketplace platforms (if not the best) for the Distribution model! **What do you dislike about Infiterra?** Automation and flexibility come with a price. And in the case of the interworks platform, the fact that you have so many options to customize really requires a fully dedicated person in your Company to go through the learning curve, maintenance and management tasks. **What problems is Infiterra solving and how is that benefiting you?** Handling our Cloud Services Distribution model (Distributor to Reseller) from top to bottom for multiple countries, pricing characteristics, invoicing rules, and more, for the brands of Microsoft, Adobe, BitTitan, Dropsuite (and more coming up). **Official Response from Marketing Marketing:** > Thank you so much, Oscar, for taking the time to share your feedback! 🙏 It means a lot to us, and we're thrilled to hear that you had a great experience with our platform and service. We work tirelessly to ensure that our customers receive the best possible experience, and it's always rewarding to receive feedback that confirms we're on the right track. Your review serves as a motivation to keep delivering excellent service. ### 9. A true partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Infiterra?** - The stability and ease of use of the platform - Agility and scalability to adapt to business requirements - Ecosystem takes into consideration resellers, end-users and vendors - Roadmap of improvements and new features **What do you dislike about Infiterra?** - Quicker response from customer support **What problems is Infiterra solving and how is that benefiting you?** Automation of provisioning of licenses with multiple vendors and providing billing to our resellers. **Official Response from Marketing Marketing:** > Thank you very much for sharing your thoughts on the interworks.cloud platform! We're delighted that you appreciate the platform's stability, ease of use, and adaptability to business requirements. Recognizing the importance of quicker responses from customer support, we've been actively enhancing our support processes, making it one of our main priorities. It's excellent to hear that our platform plays a key role in automating license provisioning and billing for your resellers, as we strive to provide a comprehensive solution. Thank you once again for your valuable feedback. Your insights continue to guide our ongoing efforts to deliver top-notch solutions. ### 10. Interworks support team has always been very responsive. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | President and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Infiterra?** The Interworks.cloud platform provides us with a single sales and subscription management platform that allows our team to efficiently move from quote to order to deployment with both our professional services and cloud based offerings. **What do you dislike about Infiterra?** It would be helpful to have improved custom reporting and business analytics capabilities within the platform. We currently export a lot of reports into Excel and analyze the information there. **What problems is Infiterra solving and how is that benefiting you?** Interworks.cloud allows us to consolidate our sales operations, subscriptions management, billing and payment process into one platform. This improves the quality of our sales team's efforts when moving customers through the various stages of onboarding. **Official Response from Marketing Marketing:** > Thank you very much, Chris, for your feedback on the interworks.cloud platform. We really appreciate your insights, and we are glad to hear that the platform is providing value to your team. We fully understand the importance of having robust reporting features within the platform, and for this reason, we are actively working on enhancing this aspect to provide you with better insights and analytics. Our goal is to reduce the need for exporting reports to external tools like Excel, streamlining your workflow and saving you time and effort. By consolidating your sales operations, subscription management, billing, and payment processes into a single platform, interworks.cloud aims to simplify your operations and provide a seamless experience. We are committed to continuously improving our platform to meet your evolving needs and enhance the efficiency of your sales team throughout the customer onboarding process. We appreciate your feedback, Chris, and if you have any further suggestions or specific requirements, please don't hesitate to reach out. We value your partnership and will strive to address your needs to ensure you get the most out of the interworks.cloud platform. ### 11. Top tool for subscription-based business models **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infiterra?** A very open platform due to open interfaces and easily accessible documentation. Supports the principles of a managed service provider as well as cloud distributor. **What do you dislike about Infiterra?** Due to many addhoc changes on the part of Microsoft, the majority of developers are busy with this manufacturer and are almost blocked. As a result, the catalog of integrated fully-automated integrations is unfortunately growing very slowly. **What problems is Infiterra solving and how is that benefiting you?** With the Interworks CLoud platform, we are able to scale our cloud business with our resellers. Without Interworks, managing these subscriptions would be much more complex and, in parts, impractical. **Official Response from Marketing Marketing:** > Dear Andreas, thank you for sharing your feedback on the interworks.cloud platform. We appreciate that you find our platform very open, with easily accessible documentation. Our mission is to support the needs of managed service providers and cloud distributors. We understand the challenges that come with the frequent ad hoc changes made by Microsoft, as its ecosystem is notorious for its dynamic nature. Our team is aware of the impact of these changes, and we strive to adapt quickly to keep up with the evolving landscape. Despite these challenges, we are proud to be the first vendor to offer an NCE-compatible platform, ensuring your business continues to thrive within the Microsoft ecosystem. Thank you once again for your valuable feedback. We greatly appreciate your input as we continue to enhance our platform. If you have any further suggestions or comments, please don't hesitate to reach out to us. ### 12. A well-supported and functional storefront for Office 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Infiterra?** We use interworks.cloud as a storefront for Office 365, it helps us reduce administrative load on simple tasks like ordering licences and managing invoices by either automating these tasks or allowing the end customer to manage their own estate. Their team is responsive and knowledgeable, and it never seems difficult to get issues looked at by senior or development staff. It's also easy to move existing customers into the platform and setup resellers. **What do you dislike about Infiterra?** There are occasions where Microsoft makes changes to their end of the platform and it can take interworks.cloud some time to match that functionality, but their support staff are always ready to reassure that work is being done and keep you up to date. **What problems is Infiterra solving and how is that benefiting you?** Interworks.cloud allows us to offload common administrative tasks onto the end customer themselves. This reduces lead time for the customer and allows our own staff to get on with more challenging work. **Official Response from Marketing Marketing:** > Thank you for taking the time to write such a detailed review of your experience using the interworks.cloud platform. We're glad to hear that you find our platform helpful in reducing your administrative load. Our team takes pride in being responsive and knowledgeable, and we're happy to hear that you've found it easy to get issues looked at by senior or development staff. We understand that there are occasions when Microsoft makes changes with significant impact, and we appreciate your patience when it takes us some time to catch up. We always strive to keep our customers up to date and reassure them that we're working on these issues. Thank you for choosing interworks.cloud, and we look forward to continuing to provide you with exceptional service. ### 13. Special tool for a challenging business case **Rating:** 4.0/5.0 stars **Reviewed by:** Gábor F. | Business Developer Expert, co-founder, GM, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Infiterra?** One wall to wall tool for Cloud Distributors/Resellers especially (but not only) for Microsoft partners . Quick implementation and easy to use. There are many built in tool to keep the large amount of subscriptions manageable as well as offer billing API to use external tools – like Power BI. **What do you dislike about Infiterra?** Not all entities can be accessed via the API and in some cases not enough detailed data can be obtained in this way. **What problems is Infiterra solving and how is that benefiting you?** Manage cloud busines - Provisioning, Priceing, Invoiceing. **Official Response from Marketing Marketing:** > Dear Gábor, Thank you for taking the time to share your thoughts on the interworks.cloud platform. We're thrilled to hear that our platform has been helpful in streamlining subscription management for you and that you find it easy to use and implement. We also appreciate your feedback regarding the API accessibility and detailed data. Our team is constantly working on improving our platform, and your feedback will certainly help us to continue to enhance our services. Thank you again for your insights and for being a part of our community. We look forward to serving you in the future! ### 14. Great for allowing customers to self serve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Infiterra?** Good for allowing customers to self serve licenecs and automating billing and allowing auditability with licences changes and swaps for customers and staff members. **What do you dislike about Infiterra?** Can be hard to keep up with Microsofts changes and API updates so occaonsally things break and need to be repaired. Interworks are normally pretty fast with this, but occasionally it can take a while for things to be fixed. **What problems is Infiterra solving and how is that benefiting you?** Solving automatic licence provisoning and billing for customers. **Official Response from Marketing Marketing:** > Thank you for your valuable feedback. We're happy to hear that you appreciate the platform's abilities in terms of license self-service, billing automation and auditability. We work hard to ensure you get the most out of our platform's features. We understand that keeping up with Microsoft's changes and API updates can be challenging at times, and we appreciate your patience when this happens. Our team is committed to resolving these issues as quickly as possible to ensure that our platform remains up-to-date and fully functional. Finally, we're proud to hear that interworks.cloud is helping to solve automatic license provisioning and billing for your customers, and we're honored to be a beneficial solution that adds value to your business. Thank you for choosing interworks.cloud, and we look forward to providing you with excellent service in the future. ### 15. Love this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Zaneta V. | Programme Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Infiterra?** The Platform makes it easier to manage Microsoft CSP and gives the customers a store to manage their subscriptions on their own. **What do you dislike about Infiterra?** Would wish more vendors were available to sell to customers. **What problems is Infiterra solving and how is that benefiting you?** The management of Customers purchasing and the store for self help **Official Response from Marketing Marketing:** > Thank you, Zaneta, for your valuable feedback! Your review not only helps us improve and grow as a company but also provides practical insights for potential customers who are considering our platform. Your support means a lot to us, and we are grateful to have you as a customer. 🙏 ### 16. Convenient, user-friendly UX **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Infiterra?** Quick, responsive help, optimization of the order placements **What do you dislike about Infiterra?** one-way integration with MS Partner Center **What problems is Infiterra solving and how is that benefiting you?** tracking the actions of the customer when changing the quantity of licences **Official Response from Marketing Marketing:** > Thanks a million, Tamara, for taking the time to share your feedback on the interworks.cloud platform. We are pleased to hear that you appreciate the quick and responsive help as well as the ordering optimization the platform provides. We also appreciate, indeed, your constructive feedback regarding the integration with MS Partner Center. As you know, at interworks.cloud, we are always looking for ways to improve our platform and your input helps us to identify areas where we can make enhancements to better meet the needs of our users. It's great to hear that the platform's ability to track customer actions when changing the quantity of licenses has been beneficial for you. We strive to provide a comprehensive solution that enables our customers to manage their licenses efficiently and effectively. Once again, we are grateful for your valuable feedback. If you have any further suggestions or comments, please don't hesitate to reach out to us. ### 17. Intuitive, modern cloud provisioning and management plattform **Rating:** 4.5/5.0 stars **Reviewed by:** Marco I. | Head Business Unit MSP, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Infiterra?** After integration of the plattform we could cut cost in the cloud contract maintenance and billing process **What do you dislike about Infiterra?** No downsides from the plattform itself - missing API integration capabilities from other systems appeared often to slow down the whole process **What problems is Infiterra solving and how is that benefiting you?** The interworks.cloud plattform provides a variety of benefits for the entire selling cycle of a modern cloud service - from storefront capabilities to automated provisioning, billing, license management and support ticketing system. **Official Response from Marketing Marketing:** > We are grateful for your review. Marco. Feedback from experts and professionals like you helps us stay focused on the right track: working non-stop to improve our platform and services. Thank you! 🙏 ### 18. Full automation from purchase to invoicing **Rating:** 4.5/5.0 stars **Reviewed by:** Robert K. | Geschäftsführender Gesellschafter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Infiterra?** Complete support of the entire MS Cloud license portfolio **What do you dislike about Infiterra?** User Interface of the BSS. Not modern or intuitive **What problems is Infiterra solving and how is that benefiting you?** Creating end customer invoices with diffrent discount or prices. full process automation with the marketplace (storefront) **Official Response from Marketing Marketing:** > Thank you very much, Robert, for taking the time to share your feedback on the interworks.cloud platform. We are glad to hear that you appreciate our platform's complete support of the entire MS Cloud license portfolio. At the same time, we understand that the user interface of the BSS may not be as modern or intuitive as some users would prefer. Please rest assured that we are always striving to improve our platform and make it more user-friendly, so we appreciate your input on this matter. Finally, it's great to hear that our platform successfully meets your pricing and invoicing needs and that its full process automation has been beneficial for you. Our goal is to provide a comprehensive solution that enables our users to streamline their processes and automate their workflows, so it's good to know that this feature has been helpful to you. Once again, thank you for your valuable feedback. If you have any further suggestions or comments, please don't hesitate to reach out to us. ### 19. Complex to manage, still best choice even if it doesn't address all needs .Victim of its success. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Infiterra?** The platform adresses most of basic scenarios. Capability to manage multi level of reselling. Initial Onboarding. techical and commercial team are really dedicated to help. **What do you dislike about Infiterra?** the platform requires heavy management and is huge time consuming. Some Microsoft features are not reproductible in the platform, not possible to manage multiple taxation for same customer, Perpetual software is still not managing the Microsoft pricelist, Some tickets are never really adressed, whenever a problem is complex the ticket goes to "requires extra development" or under dev evaluation... the fact that the support model has been changed without previous notification and that the support level is impacted. also Roadmap is always postponed. Also the update process for products and pricelist is just a nightmare, complex, and sometimes not reliable... which makes me threatened about reliability of prices. fact that invoices content can change after they are sent to customer just by changing a template (accountlingly uncompliant) **What problems is Infiterra solving and how is that benefiting you?** Transacting CSP - [View Infiterra pricing details and edition comparison](https://www.g2.com/products/infiterra/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A45%3A10+-0500&secure%5Bsession_id%5D=d8780072-05dd-4c7e-a4e3-0eaafc951c97&secure%5Btoken%5D=1395fd8d6ab28b1747b9b991f03057412e49ce08cc1219b0ed21447820d97502&format=llm_user) ## Infiterra Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Infiterra Features **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Administration ** - Administration Console - Task Management - Dashboards and Visualizations - Access Control **Vendor Tools** - Live Chat **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Dunning** - Collections - Escalation **Automation** - Test Automation - Release Automation - Automated Provisioning **Customer Tools** - Ratings and Reviews **Generative AI** - AI Text Generation - AI Text Summarization **Performance** - Packages - Discounts - Plan Changes **IT Management** - Workflow Management **Localization** - Multi-Language Support - Multi-currency Support **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Software Offering** - Standalone **Reporting** - Dimensions - Deferred Revenue **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Customer Service - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Infiterra Alternatives - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - 4.6/5.0 (369 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (948 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,913 reviews)