Incode Reviews & Product Details

Incode Overview

What is Incode?

Incode® ERP solution empowers our clients to do more with fewer resources by making daily financial management tasks easier and more efficient. This product provides market-leading budgeting, financial management, personnel, utility, and citizen service applications to the small-to-mid-size local government market and schools.

Incode Details
Website
Discussions
Incode Community
Product Description

Incode empowers you to do more with fewer resources by making daily financial and personnel management tasks easier and more efficient. And integration instantly delivers added value.


Seller Details
Seller
Tyler Technologies
Ownership
NYSE:TYL
Company Website
Year Founded
1966
HQ Location
Plano, TX
Total Revenue (USD mm)
$1,086
Twitter
@tylertech
4,194 Twitter followers
LinkedIn® Page
www.linkedin.com
4,674 employees on LinkedIn®

Overview Provided by:
Senior Marketing Operations Manager at Tyler Technologies
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Incode Reviews

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Law Clerk
Government Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This tool is very functional and it is easy to maneuver and any customer support is simple. Review collected by and hosted on G2.com.

What do you dislike?

The interface looks a little bit dated, but to me this is to be expected with software designed for governments activities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This tool is very flexible and has greatly helped in management of our legal proceedings. Documents are well organized and it also saves much on time. I would like to recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using this tool to pull any report easily. It has also helped greatly in running municipal court, probation, and water billing. This system totally works for what we need it for. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's a very good data table software. If you know what you are looking for you can find accounts easily. Review collected by and hosted on G2.com.

What do you dislike?

You have to watch how you search. Sometimes being too specific yields no results when the account is still actually there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't just rely on others to teach you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multiple accounts for one person. Viewing the history of these accounts. Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Product is user friendly, Easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

Features were removed when we upgraded from version 8 to 10.

The % to increase for pay rates was removed. This feature needs to be added to the new version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Incode is easy to navigate, however it is missing key features. Review collected by and hosted on G2.com.

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Supervisor - Projects & Applications
Government Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over. Review collected by and hosted on G2.com.

What do you dislike?

closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may seem daunting at first but when it comes down to it, they get the job done and are very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

time entry and financials - ease of use and consolidated reporting Review collected by and hosted on G2.com.

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Accountant
Utilities
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later. Review collected by and hosted on G2.com.

What do you dislike?

Nothing yet. I have not encountered a problem they can't fix or help with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are always listening to suggestions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We implemented purchasing and it has been helpful for everyone. Review collected by and hosted on G2.com.

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Utility Billing Supervisor
Government Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get on Board Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like how Tyler continues to make their products work work with all platforms. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to streamline all city functions under one vendor. We have almost accomplished this. Still waiting for a robust work order platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like the constant available support from the Incode representatives. They are very helpful and give excellent customer service. Review collected by and hosted on G2.com.

What do you dislike?

The price for texting and calling is not reasonable. There are other companies that complete the same job for $0.03 per call/text. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to be more efficient and Incode is helping us do that. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I love all the options for add ons. The software is very user friendly and makes work much easier. Review collected by and hosted on G2.com.

What do you dislike?

We have had a few problems with VX since we switched over. We lose connection often and a few small glitches but are working through them one at a time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/A Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

a dependable product thatmost all you need. and customer service that is there when in the few Review collected by and hosted on G2.com.

What do you dislike?

new implementation of Incode, and sometimes wait longer on technical service than i like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

bening there when i need them. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like the layout of the application and the reports. I also like how easy it is to configure and admin the application. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the fact we are still on 2017 and not Incode X. The fact that we are not on SQL doesnt help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are dealing with lots of customer service issues. Indcode makes it easier to show people what they owe and need to pay. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ability to manage a majority of tasks from the customer account is great. I really like the dashboard as I can see what needs to be completed Review collected by and hosted on G2.com.

What do you dislike?

Not allowing ach payments through IVR- starting our implementation and I do not have any dislikes yet., however I heard that they do not support the ach through IVR which is something that we currently have Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better mobile service locations, streamlined customer management Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I love the customer service and the great support that is available with this product. The annual conference is a great way to network and meet other super users! Review collected by and hosted on G2.com.

What do you dislike?

I wish that it was easier throughout the year to meet up with people who also use this product in our area. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have gotten away from using spreadsheets and really made the system work for us. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The customer support is very responsive every time we have to call. Review collected by and hosted on G2.com.

What do you dislike?

The often updates and sometimes the problems it has after each update Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data storage, data gathering Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

THE STAFF is outstanding. If further assistance is needed, they make sure to obtain the additional support you need. They are very knlowledgeable and always available. Review collected by and hosted on G2.com.

What do you dislike?

Their programmers are not at my disposal Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend the transition to others. They listen to customer needs and accommodate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The system provides a tremendous amount of flexibility that allows you to maximize productivity and streamlines processes. Review collected by and hosted on G2.com.

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Senior Accountant
Government Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

How user friendly the software is and support has always been very helpful. Review collected by and hosted on G2.com.

What do you dislike?

The reporting and integration from Incode 9 to 10 has been difficult Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Financials Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I m impressed with their customer service Review collected by and hosted on G2.com.

What do you dislike?

too much clicking I would like to see a more intuitive set up Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adding new products Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Incode is a comprehensive location for all city operations information. Review collected by and hosted on G2.com.

What do you dislike?

At times, incode can seem complex and makes it difficult to extract the precise information one needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Incode to any governmental entity wanting a comprehensive solution to all their financial and operations data needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Incode keeps an accurate and detailed account of our city's financial condition. Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like how easy it is to use to system. The Customer service is great and I like the forums that allow you to ask questions of other users. Review collected by and hosted on G2.com.

What do you dislike?

Busy screens until you master how to tailor it to your needs Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Closely look at all modules to make sure you get those that you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Combined billing. Necessary reports Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Quick resolution to Utility Billing issues Review collected by and hosted on G2.com.

What do you dislike?

Currently there are no local user groups in Georgia Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The implementation of Incode X was about 6 months, as an IT System implementor - I have experienced other implementations and some took at least a year Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote hosting is an integral part of our security protocol Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The user interface is friendly and fairly easy to navigate. Customer support usually is fairly quick to solve any issues. Review collected by and hosted on G2.com.

What do you dislike?

We had a bad install, go live but have worked toward getting rid of the kinks. Still discover things that did not convert well or work correctly in the first year or so. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Utilized in our financial departments. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

This product is a web based product. Its very user friendly. The customer support is easy to work with an dsolce problems in a timely manner Review collected by and hosted on G2.com.

What do you dislike?

The menus can be cumbersome. Some products need to be improved, particularly project accounting. aAnnual maintenance can be quite expensive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

financial reporting Review collected by and hosted on G2.com.

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AU
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easy to use. Good for training new staff. Review collected by and hosted on G2.com.

What do you dislike?

Reports in Utility Billing not adequate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product. Just make sure you get reports set up with the reports you like and the information you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Operation of Water Billing and Accounting of Community Service District Review collected by and hosted on G2.com.

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UG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ability to use all systems through incode. Review collected by and hosted on G2.com.

What do you dislike?

That you have to use all caps. the expense of large updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have recently started using Project accounting that helps track projects and all expenses, man power, time tied to said project. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Good for agencies moving from legacy system to a new one. Review collected by and hosted on G2.com.

What do you dislike?

Lots of time with set up modules. Staff transfered processes from older system instead of creating more efficient processes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Online access for employees time and leave. Helps with onboarding. Review collected by and hosted on G2.com.

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Do you work for Incode?