Incode Reviews & Product Details

This tool is very functional and it is easy to maneuver and any customer support is simple. Review collected by and hosted on G2.com.

The interface looks a little bit dated, but to me this is to be expected with software designed for governments activities. Review collected by and hosted on G2.com.

It's a very good data table software. If you know what you are looking for you can find accounts easily. Review collected by and hosted on G2.com.

You have to watch how you search. Sometimes being too specific yields no results when the account is still actually there. Review collected by and hosted on G2.com.

Product is user friendly, Easy to navigate. Review collected by and hosted on G2.com.

Features were removed when we upgraded from version 8 to 10.

The % to increase for pay rates was removed. This feature needs to be added to the new version. Review collected by and hosted on G2.com.

ease of use and customer service. Phone and remote support is always helpful and explain resolutions to the issues we have in detail. It keeps us from repeating the same mistakes over and over. Review collected by and hosted on G2.com.

closing out of one or multiple windows within the financial side to look up balance or account gl listing on another screen Review collected by and hosted on G2.com.

The support is very helpful. They make sure to take the time to resolve your issue. I really like that they send a follow up email and I can reference it later. Review collected by and hosted on G2.com.

Nothing yet. I have not encountered a problem they can't fix or help with. Review collected by and hosted on G2.com.

The support team for Incode 10 goes above and beyond to make sure your problem is solved. I recommened them to many peers at other utility functions. Review collected by and hosted on G2.com.

There is nothing I dislike but when we get updates there are parts that don't work the same as they did before the update, however support is right on getting back. Review collected by and hosted on G2.com.

I like how Tyler continues to make their products work work with all platforms. Review collected by and hosted on G2.com.

Sometimes we are told certain platforms will work with others but it either doesn't happen or is 12-18 months out. Review collected by and hosted on G2.com.

I like the constant available support from the Incode representatives. They are very helpful and give excellent customer service. Review collected by and hosted on G2.com.

The price for texting and calling is not reasonable. There are other companies that complete the same job for $0.03 per call/text. Review collected by and hosted on G2.com.

I love all the options for add ons. The software is very user friendly and makes work much easier. Review collected by and hosted on G2.com.

We have had a few problems with VX since we switched over. We lose connection often and a few small glitches but are working through them one at a time. Review collected by and hosted on G2.com.

a dependable product thatmost all you need. and customer service that is there when in the few Review collected by and hosted on G2.com.

new implementation of Incode, and sometimes wait longer on technical service than i like. Review collected by and hosted on G2.com.

I like the layout of the application and the reports. I also like how easy it is to configure and admin the application. Review collected by and hosted on G2.com.

I do not like the fact we are still on 2017 and not Incode X. The fact that we are not on SQL doesnt help. Review collected by and hosted on G2.com.

The ability to manage a majority of tasks from the customer account is great. I really like the dashboard as I can see what needs to be completed Review collected by and hosted on G2.com.

Not allowing ach payments through IVR- starting our implementation and I do not have any dislikes yet., however I heard that they do not support the ach through IVR which is something that we currently have Review collected by and hosted on G2.com.

I love the customer service and the great support that is available with this product. The annual conference is a great way to network and meet other super users! Review collected by and hosted on G2.com.

I wish that it was easier throughout the year to meet up with people who also use this product in our area. Review collected by and hosted on G2.com.

The customer support is very responsive every time we have to call. Review collected by and hosted on G2.com.

The often updates and sometimes the problems it has after each update Review collected by and hosted on G2.com.

THE STAFF is outstanding. If further assistance is needed, they make sure to obtain the additional support you need. They are very knlowledgeable and always available. Review collected by and hosted on G2.com.

Their programmers are not at my disposal Review collected by and hosted on G2.com.

How user friendly the software is and support has always been very helpful. Review collected by and hosted on G2.com.

The reporting and integration from Incode 9 to 10 has been difficult Review collected by and hosted on G2.com.

I m impressed with their customer service Review collected by and hosted on G2.com.

too much clicking I would like to see a more intuitive set up Review collected by and hosted on G2.com.

Incode is a comprehensive location for all city operations information. Review collected by and hosted on G2.com.

At times, incode can seem complex and makes it difficult to extract the precise information one needs. Review collected by and hosted on G2.com.

I like how easy it is to use to system. The Customer service is great and I like the forums that allow you to ask questions of other users. Review collected by and hosted on G2.com.

Busy screens until you master how to tailor it to your needs Review collected by and hosted on G2.com.

Quick resolution to Utility Billing issues Review collected by and hosted on G2.com.

Currently there are no local user groups in Georgia Review collected by and hosted on G2.com.

The user interface is friendly and fairly easy to navigate. Customer support usually is fairly quick to solve any issues. Review collected by and hosted on G2.com.

We had a bad install, go live but have worked toward getting rid of the kinks. Still discover things that did not convert well or work correctly in the first year or so. Review collected by and hosted on G2.com.

This product is a web based product. Its very user friendly. The customer support is easy to work with an dsolce problems in a timely manner Review collected by and hosted on G2.com.

The menus can be cumbersome. Some products need to be improved, particularly project accounting. aAnnual maintenance can be quite expensive Review collected by and hosted on G2.com.

Easy to use. Good for training new staff. Review collected by and hosted on G2.com.

Reports in Utility Billing not adequate. Review collected by and hosted on G2.com.

The ability to use all systems through incode. Review collected by and hosted on G2.com.

That you have to use all caps. the expense of large updates. Review collected by and hosted on G2.com.

Good for agencies moving from legacy system to a new one. Review collected by and hosted on G2.com.

Lots of time with set up modules. Staff transfered processes from older system instead of creating more efficient processes. Review collected by and hosted on G2.com.