This software has made completing AS9152 and PPAP dimensional reports exceptionally straightforward. The output is always tidy and well-organized, and making updates or changes is consistently simple. It has saved me a significant amount of time, especially when handling design record updates or comparing different parts and revisions. In my experience, it is far superior to Visual FAIR or Discus, both of which I have used in the past. I have been using ldeagen Quality Management (Inspection Xpert) regularly—often several times a month—since 2017, and I have truly appreciated the excellent customer support and the way new features have been introduced to address my changing requirements. I value the software so highly that I have actually persuaded four different companies to adopt it. In my view, it is currently the best software available for this particular purpose. Review collected by and hosted on G2.com.
One of my primary concerns with this software is the lack of significant updates over the past four years. The OCR component still has persistent bugs that are difficult to fix, and the OCR library itself remains quite limited in what it can do. Although updating the library appears technically feasible, there is a noticeable absence of guidance or support to help users through the process. Support for building or modifying Excel-based templates using tokens is also very limited. These factors together make deployment and implementation challenging. Since 2021, I have not seen any substantial improvements or meaningful new features added to the software. Furthermore, the recent move to a new business model that now charges for deployment or integration support is a major departure from my earlier experiences with the software, or from the way Jeff Cope managed things when the company was still based in Raleigh, NC. This all adds up to a more difficult time with integration during initial deployment. Review collected by and hosted on G2.com.
Thank you for such a detailed and candid review, Darrell - and for being such a long-standing advocate of the software since 2017! It genuinely means a lot that you've recommended it to four different companies, and that it continues to be your go-to for AS9152 and PPAP dimensional reporting.
Your feedback on OCR limitations, Excel template support, and the pace of feature development is appreciated and has been noted.
Regarding the changes to deployment and integration support, we understand this represents a shift from your earlier experience. Your account manager would be best placed to walk you through the current support options and ensure you're getting the most from the software going forward.
Thank you again for your loyalty and honest perspective - it genuinely helps us improve.
Kind regards,
The Ideagen Team