HubSpot Service Hub Reviews & Product Details

I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now. Review collected by and hosted on G2.com.

I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows. Review collected by and hosted on G2.com.

The seamless transition between different components in HubSpot. Being able to see everything related to the contact is extremely helpful. Review collected by and hosted on G2.com.

The UI can feel overly complex at times, and it seems to shift around a lot with different updates. There also aren’t many options for viewing or color customization. A dark mode would be greatly appreciated. Greater connection between two objects would also be useful. Our team has been using custom code for some of our automations for this reason. Review collected by and hosted on G2.com.

Smooth handling of support tickets, easy to keep track of statuses etc and super nice to have it in the middle of all or other customer data Review collected by and hosted on G2.com.

While working with a developer team, it’s a bit hard to escalate tickets to other systems and keep track of statuses etc. using the atlassian integrator Review collected by and hosted on G2.com.

I like how it seamless it works with the other areas in hubspot to make service teams more integrated with sales and marketing. Review collected by and hosted on G2.com.

It is the most different in appearance to the other hubs. The other hubs seem more consistent across the displays. Review collected by and hosted on G2.com.

Customizable Interface for pipelines and teams' functionalities. Amazing Automation down to the code levels. Great API, clear visibility of the automation process. Review collected by and hosted on G2.com.

It feels a bit pricey for larger teams, and it’s also locked behind the Service Seat hub, which makes access more restrictive than I’d like.

Customer Portal needs a lot more love. Review collected by and hosted on G2.com.

As a customer success manager it is very easy to view and review my book of business Review collected by and hosted on G2.com.

My company does not use hubspot’s ticketing platform so it would be helpful if it better integrated to other ticketing platforms Review collected by and hosted on G2.com.

Its biggest strength is how everything is in one place and tightly connected to HubSpot CRM. This way I can see sales, marketing, and support within the same customer history.

It is also easy to use compared to competitors thanks to its clean interface.

It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time. Review collected by and hosted on G2.com.

It's extremely expensive, and most likely unaffordable for a lot of businesses.

And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.

The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.

AND you need to pay more if you want advanced reporting. Review collected by and hosted on G2.com.

I love the flexibility to change things on the go. I find it very easy to use and the customer support is amazing Review collected by and hosted on G2.com.

Sometimes things change too often for my team to catch up and they lose their way around the tool Review collected by and hosted on G2.com.

The UI is awesome and really simple to use, and the view management is genuinely useful. Review collected by and hosted on G2.com.

The automation time is really slow. The documentation says it only takes a couple of minutes, but we’re seeing delays of around 15 minutes. Review collected by and hosted on G2.com.

We really enjoy the helpdesk compared to the inbox function. It’s much easier to manager and track customer interactions Review collected by and hosted on G2.com.

That feedback surveys are included here instead of marketing hub. Some of our marketers need a service seat and they only use it for service creation Review collected by and hosted on G2.com.