HubSpot Service Hub Reviews & Product Details

The ticketing system is easy to use and contains all the necessary client data, making it easier for users. Review collected by and hosted on G2.com.

For the support section, it's a little bit difficult. because the client can not be searched without applying any filter. Additionally, the ticket is resolved by me, but if the ticket owner is changed, it would be difficult to find that ticket.it will be more useful for a sales team. Review collected by and hosted on G2.com.

I find HubSpot Service Hub very easy to use, which is great for getting quick insights into issues. The AI chat tool is particularly helpful for providing quick insights and checking for problems that we may not have caught. The initial setup was very easy, and it helped with our overall HubSpot setup. It's a fresh implementation for our team and complements our use of Salesforce. I gave it a 9 out of 10 for recommendation. Review collected by and hosted on G2.com.

I think HubSpot Service Hub could improve by continuing to iterate on their AI. It would be more helpful if the AI could see what we have set up within our HubSpot system and identify features we haven’t started using yet, so it can offer more specific support. That would be a great enhancement. Review collected by and hosted on G2.com.

I really like that HubSpot Service Hub offers "one source of truth" where I can successfully look at the history of a person, see every aspect of what's going on with them, including market stuff, emails, and any loans with our company. This helps me make distinctions on how to help a customer effectively. Review collected by and hosted on G2.com.

I'm having trouble in the help desk with being able to limit who can use which email signatures and which emails in general, and who has access to send from specific emails. It's frustrating because sometimes we get complaints when someone didn't actually send the complaint, and it's just because my team forgets to change which email it's coming from. In the inbox, you can change who has actual access, but you can't do that in the help desk, which is quite limiting. Review collected by and hosted on G2.com.

I love the ease of use of HubSpot Service Hub. It's a big deal for us because even those who are not technically savvy can log in and get to work smoothly without any hiccups. The intuitive UI is great as you just know where to go and what you need to do. It's all very accessible for folks with little to zero experience using anything like this. It keeps our team aligned with clients and helps communicate complex ideas in a simple way that's easy to digest and understand. The initial setup was extremely seamless, and everyone was enthusiastic about it from day one. Overall, it's been eye-opening for our team and has made our processes much easier and more seamless. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

Renewals and retention: Customer health insights help us spot at-risk accounts early. Instead of being caught off guard by churn, we can step in well before a renewal date with the right outreach. Our renewal process has gone from reactive to proactive.

Customer engagement: Every email, call, meeting, and support interaction is captured in one place, so our team has full context before every conversation. That makes check-ins and business reviews more meaningful, and it builds the kind of trust that leads to renewals and upgrades.

Client data: Having all of our client information unified has been a game changer. Support history, satisfaction scores, and deal history all live in one record, and the reporting dashboards turn that into insight we actually act on, like which customers are ready to expand and which need extra attention. Review collected by and hosted on G2.com.

Jira to Hubspot has been an issue in trying integrate our tools Review collected by and hosted on G2.com.

We’ve been using the help desk ticketing system for about three years now, and it has helped us, as a company, keep all of our interactions with clients in one place. That centralization has improved the way we support our clients by giving us full visibility into every request and conversation. Review collected by and hosted on G2.com.

One issue we ran into was that if a client emailed more than once, the round-robin assignment would sometimes route those emails to different people. To address this, we had to upgrade to Data Hub so we could build better workflows, and hopefully that will help. Review collected by and hosted on G2.com.

The Feedback survey make it easy to track customer sentiment and implement quick custom surveys to target audiences Review collected by and hosted on G2.com.

Nothing. The Helpdesk is easy to manage, reports are easy to build based on CSR activity and SLA expectations Review collected by and hosted on G2.com.

We use the hubspot service hub for so much. My favorite item would be the hubspot ticketing services. I enjoy that you can automatically create and see all tickets within the conversations flow. It’s great Review collected by and hosted on G2.com.

There is nothing that I dislike about the service hub. Review collected by and hosted on G2.com.

What I like most about HubSpot Service Hub is the ability to centralize ticket management and customer service on a single platform. It allows for efficient tracking of each case, improves response times, and maintains organized communication with customers. Additionally, the automations, knowledge base, and satisfaction surveys help optimize support, enhance the customer experience, and gain valuable insights for continuous improvement. Review collected by and hosted on G2.com.

What I like least about HubSpot Service Hub is that some advanced features are limited to higher-tier plans, which can increase costs for growing teams. Additionally, the initial setup of certain workflows and automations may require time and adjustments to fully align with business processes. In some cases, customizing reports or tickets may not be as intuitive without prior experience, although once set up, the system operates efficiently. Review collected by and hosted on G2.com.

What I like most is having all the tools I need in one environment. I can manage everything in Hubspot without needing to look for additional software. It covers CRM, marketing, ticket management, and more. Review collected by and hosted on G2.com.

What I don’t like as much is that some of the tools don’t feel very intuitive. They can be difficult to get used to, and it takes a bit of time to feel comfortable using them. Review collected by and hosted on G2.com.