HubEngage Reviews & Product Details

The Social Hub has been useful for giving our teams a place to share project updates, technical wins, and useful information from the work we do. Since Pinnacle works across quality management, IT delivery, automation, AI, and digital transformation, there is a lot of knowledge moving between teams. Being able to post updates, comment, and share ideas in one place makes that knowledge easier for others to see and contribute to. Review collected by and hosted on G2.com.

The mobile app is currently being upgraded, so the experience is not quite as smooth as we would like in some areas. I’m looking forward to seeing the improvements once the upgrade is fully in place. Review collected by and hosted on G2.com.

HubEngage has made employee recognition something we actually do consistently, instead of it being sporadic or an afterthought. With 421 employees spread across our distribution operations and over 13,000 retailers we serve, it's easy for good work to go unnoticed if there's no system for it. Now recognition happens regularly, and it's made a real difference in motivation. People put in more energy when they know their work is actually seen and acknowledged. The email and SMS features have also been useful for reaching employees who aren't sitting at a desk all day, a lot of our team is out in the field or working across our distribution companies, so being able to reach them directly on their phones matters. Review collected by and hosted on G2.com.

The main issue we've run into is with the translation feature. When employees use it to translate content into another language, there's a noticeable delay before the translation comes through. It's not a dealbreaker, but for a workforce as spread out and diverse as ours, faster turnaround there would make the experience a lot smoother. Review collected by and hosted on G2.com.

HubEngage has made employee communication much more consistent and easier to manage across different teams and locations. Having communications, recognition, surveys, and employee engagement in one platform gives us a much better way to keep people connected. Review collected by and hosted on G2.com.

The platform has a lot of capabilities, so getting the initial communication structure and employee groups set up properly takes some time. Review collected by and hosted on G2.com.

The biggest win for cpap.com has been the ability to get urgent messages out to employees fast. Before HubEngage, there wasn't a reliable way to reach everyone quickly when something time-sensitive came up. Now, with SMS and email built into the platform, urgent updates actually reach people right away instead of sitting unread in an inbox or getting missed entirely. For a company that's helped over 2 million customers with something as health-critical as sleep apnea, having that kind of reliable internal communication matters, since the same urgency and care they bring to customers needs to carry through internally too. Review collected by and hosted on G2.com.

Setup wasn't completely smooth. The team followed the provided instructions but hit a few snags along the way. The good news is customer support stepped in with clearer guidance and got things sorted, but it would've been nice if the initial setup documentation was detailed enough to avoid that back and forth in the first place. Review collected by and hosted on G2.com.

HubEngage brought all our internal communication into one place, which made a real difference for a team spread across our global brands. Instead of chasing updates across email threads and scattered group chats, everyone can talk and get company news in the same app. The chat feature has been especially useful for quick back and forth between teams that don't always sit in the same office or time zone. Review collected by and hosted on G2.com.

We did hit a few bumps during initial setup. Nothing that stopped us from getting up and running, since support jumped in quickly to help sort it out, but it added some extra back and forth in the early stages. Review collected by and hosted on G2.com.

HubEngage gives us a centralized way to communicate and engage with employees across our global organization. The multi-channel communication, recognition, surveys, and mobile experience make it easier to keep employees connected across different locations and languages. Review collected by and hosted on G2.com.

here is a lot of functionality available, so it can take some time to get everything configured and make the most of the platform. Review collected by and hosted on G2.com.

The service task overview provides a comprehensive look at all ongoing tasks, ensuring that nothing falls through the cracks. It allows managers to prioritize tasks effectively and allocate resources where they are needed most. Review collected by and hosted on G2.com.

HubEngage gives us a more organized way to keep employees informed and connected across different teams and locations. Having communication and engagement tools in one place makes it easier to share important updates without adding more complexity to our daily operations. Review collected by and hosted on G2.com.

HubEngage gives us a centralized way to keep employees informed and engaged without adding more complexity to our existing operations. The ability to combine communications, recognition, surveys, and messaging in one platform makes internal engagement much easier to manage. Review collected by and hosted on G2.com.

There are quite a few features available, so it takes some initial time to configure the platform around your organization’s specific communication needs. Review collected by and hosted on G2.com.

What stood out to me was having employee communication and recognition in the same app. We didn't have to keep reminding people to check different platforms anymore, and the recognition feature made it easier to celebrate team wins. I also liked that we only enabled the modules we actually needed instead of paying for things we weren't ready to use. Review collected by and hosted on G2.com.

There are quite a few features, so getting familiar with everything took a little time at first. Once our team got used to the layout, it became much easier to navigate. Review collected by and hosted on G2.com.

The SMS Campaign function has been evolving rapidly, moving beyond a simple replacement for our previous application and becoming an essential communication tool for our organization. The HubEngage team has listened to our feedback and turned it into meaningful improvements within the application. Our needs have been addressed, and all expectations have been exceeded. Review collected by and hosted on G2.com.

No negatives within the first year of utilizing their services. Review collected by and hosted on G2.com.