# Engine Reviews **Vendor:** Engine **Category:** [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations) **Average Rating:** 4.4/5.0 **Total Reviews:** 23 ## About Engine Engine is a travel management solution designed to help businesses streamline their trip planning and execution processes. This innovative platform simplifies travel logistics, making it easier for organizations of all sizes to manage their travel needs while enhancing the overall experience for employees. By leveraging advanced technology and a network of lodging partners, Engine aims to transform the way businesses approach travel. The target audience for Engine includes corporate travel managers, small business owners, and organizations looking to optimize their travel operations. With a focus on efficiency and cost-effectiveness, Engine caters to companies that require a reliable and user-friendly solution for managing travel arrangements. The platform is particularly beneficial for businesses that frequently send employees on trips, as it provides tools to manage bookings, track expenses, and ensure compliance with travel policies. Key features of Engine include an intuitive booking interface, real-time travel updates, and comprehensive reporting capabilities. The booking interface allows users to easily search for and reserve accommodations, transportation, and other travel-related services. Real-time updates keep travelers informed about any changes to their itineraries, ensuring they remain on track during their trips. Additionally, the reporting tools provide valuable insights into travel spending and patterns, enabling businesses to make informed decisions about their travel strategies. Engine stands out in the travel management category by offering unrivaled support and a commitment to enhancing the travel experience. The platform connects businesses with a wide range of lodging partners, driving savings and efficiency through competitive pricing and exclusive deals. By simplifying the travel management process, Engine empowers organizations to focus on what truly matters: enjoying the journey and maximizing productivity during business trips. This comprehensive approach not only saves time and resources but also fosters a more positive travel experience for employees, ultimately contributing to higher satisfaction and engagement levels. ## Engine Pros & Cons **What users like:** - Users commend Engine's **excellent customer support** , praising its helpfulness and promptness in managing business travel efficiently. (3 reviews) - Users find the **convenience** of Engine essential for easily managing and booking business travel hassle-free. (2 reviews) - Users love the **super simple interface** of Engine, making business travel management intuitive and efficient. (2 reviews) - Users value the **all-in-one motel booking** convenience and the coverage for incidentals offered by Engine. (1 reviews) - Users love the **easy booking** process that caters to all motel needs, including incidental coverage. (1 reviews) - Users commend the **efficiency** of the Engine, highlighting its intuitive design that enhances usability without clutter. (1 reviews) - Users value the **intuitive design** of Engine, appreciating its clarity and ease of use in navigation. (1 reviews) - Navigation Ease (1 reviews) - Simple (1 reviews) - Time-Saving (1 reviews) **What users dislike:** - Users find the **cancellation policy restrictive** , limiting flexibility and causing frustration when adjustments are needed. (1 reviews) - Users express a need for a **Canadian dollar option** to avoid exchange rate charges during bookings in Canada. (1 reviews) - Users find it **difficult to check in** due to untrained hotel staff on 3rd party reservations. (1 reviews) - Users find **poor customer support** frustrating, especially when hotel staff struggle with third-party reservations. (1 reviews) ## Engine Reviews ### 1. I lost plenty of weekends booking directly. Now I can do it all on a Monday and my job is done! **Rating:** 5.0/5.0 stars **Reviewed by:** Victor S. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Engine?** I can book hotels on a whim. I book over 30 rooms a week across all of California and not have to worry about the mess of waiting on a Sales Director to send me over 2-3 documents via email just to book a room for more than 4 rooms, not to mention Engine will find you the CHEAPEST option and sort the hotel rooms that way. There have been a few times I have thought to myself " Hey this DoubleTree is usually $170-200 per room night but its going for $90 on Engine, Is this legit" and 100% of the time it is. Come the time where i need to call support to handle a hotels credit card handling, all i have to do is dial the support number listed at the bottom of the support tab and I give one reference quote stating my issue and i get directly sent to a human who solves the issue 100% of the time. There was one particular time I booked a room for one of my superintendent's down in Long Beach Ca. The hotel was gorgeous and highly sought after for the people that go down there for our freeway project we were doing. The hotel mishandled my guys card 2 stays in a row. Both times i called them to rectify his CC charges and try to get him the money reimbursed they mischarged. All it took was one phone call and my guy got his money back for BOTH stays. **What do you dislike about Engine?** The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. **What problems is Engine solving and how is that benefiting you?** Getting rid of a paper trail and having to recollect every hotels charge on the company card and sifting through each folio for every guy. This works for assuring my employees aren't buying things they shouldn't be buying with our card on file and also having to have each folio for the accounting team to know how to code each hotel charge. Engines built in tracker has everything i need. ### 2. Engine always rocks !! **Rating:** 4.5/5.0 stars **Reviewed by:** Shivanshu M. | Technical Architect - Cloud Migration - DuPont, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Engine?** I had a fantastic experience using Engine for my hotel bookings. The platform is user-friendly, fast, and reliable. **What do you dislike about Engine?** There should be some package availability if someone want tp travel any famous area. **What problems is Engine solving and how is that benefiting you?** The prices offered were very competitive and transparent—no hidden fees or surprises. I found great deals that fit my budget perfectly. The booking process was smooth and hassle-free. I appreciated the clear information about each hotel, including amenities, location, and cancellation policies. ### 3. Great experience using the platform. Much simpler than those other ones. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Engine?** I can create customs fields so I know what order the stay pertains to. Each department can have their own accounts, so much. **What do you dislike about Engine?** We are a Canadian company who books in both countries. We would like to see a Canadian dollar option for when booking in Canada as we have specific credit cards for each country, one in USD and the other in CAD. If we book with our CAD card we get charged the exchange rate. **What problems is Engine solving and how is that benefiting you?** One stop shop instead of using multiple sites to book or our travel agent that charges each time we use them. ### 4. Engine is a great money saver and so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Engine?** Engine has completely changed how we manage business travel and how much we save on it. What I Like Best: Huge cost savings without sacrificing quality of hotels available. It's like one of the last minute hotel sites, but without having to be last minute. Super simple to use—search for a hotel, filter it down, pick a room. Done. Great customer support, as well. What Problems Are Solved: Overpaying for hotel stays and the stress of going through lots of sites to find the best deal. Managing hotel stays for multiple team members. Great spend controls and visibility across all hotel bookings. Why Engine Stands Out: Super simple to use. Feels like a retail vs commerical product, but with the corporate features. **What do you dislike about Engine?** Nothing. They are great. Love using them. **What problems is Engine solving and how is that benefiting you?** Engine eliminates the hassle of booking and managing business travel while delivering significant cost savings. Before using Engine, handling hotel bookings across a team was inefficient, expensive, and time-consuming. ### 5. 100% Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Engine?** The easy of booking both hotels and flights. **What do you dislike about Engine?** I haven't came across any issues, my experience has been great **What problems is Engine solving and how is that benefiting you?** Our company does a lot of emergency response work, so having a great team at Engine to help with booking during hurricanes or other weather related emergencies has been help. The biggest help during those hectic times is the time it saves having a dedicated team to help. ### 6. Engine is effecient and easy to use with great customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin B. | Field Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Engine?** Customer support is excellent. Helpful and prompt **What do you dislike about Engine?** sometimes difficult to check in when the hotel staff are not well trained in 3rd party reservations **What problems is Engine solving and how is that benefiting you?** Having a large team that travels constantly can make it difficult to manage their travel, Engine allows me to book invoice and save info in one place. ### 7. very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Lead Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Engine?** all motel booking needs in one place and they cover incidentals **What do you dislike about Engine?** i have no issues do date with engine applications **What problems is Engine solving and how is that benefiting you?** they have dealt with the incidentals issue for us. ### 8. Super easy car booking, a good amount cheaper then Expedia **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Engine?** The simplicity of this user experience (UX) is driven by a well-thought-out design that prioritizes clarity and ease of use. The layout is intentionally clean, featuring only the essential data and elements needed for smooth navigation and decision-making, allowing users to interact without unnecessary clutter or distraction. This clean presentation reflects a sophisticated system architecture operating "behind the scenes," enabling seamless functionality without compromising simplicity. The result is a UX that feels intuitive and efficient, with every component placed deliberately to enhance usability. By hiding complexity and showcasing only what's necessary, the design embodies "invisible complexity" — the idea that the most effective technology feels effortless to use, even though there's considerable power and intelligence working underneath to keep it that way. **What do you dislike about Engine?** They only used to do rooms, now I can book cars, flights **What problems is Engine solving and how is that benefiting you?** An easy and transparant way to book all aspects of a trip. There's other tools out there but when you use them you always get stuck, because behind the scene there are live agents that need to stitch everything together. Engine is build from the ground up with new tech to handle rooms, flights, cars. You book something and get no errors no weird changes. Plus a very simple UX. ### 9. I have been extremely satisfied with the discounts they provide **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Engine?** deep discounts, good customer service, availability of hotels **What do you dislike about Engine?** the cancellation policy can be restrictive **What problems is Engine solving and how is that benefiting you?** It provides deep discounts for hotels, flights, and rental cars ### 10. Good Partnership for hoteliers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about Engine?** Engine works small midsize businesses, they have already partnered with many of them and affiliated with other network. It cut down our time to go look for companies, government business, etc **What do you dislike about Engine?** Big margin off of best available rates (almost 40%), it doesn' allow much margin to work for promotions and sponsored listing. **What problems is Engine solving and how is that benefiting you?** They creating partership with small midsize businesses, which allow more time for us to focus welcoming them. ### 11. Account shut down without notice or explanation with thousands of dollars in booked travel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Engine?** There are no upsides. I regret trying the product. **What do you dislike about Engine?** With no explanation or cause, my account was shut down — something I learned by the login no longer functioning. I have thousands of dollars in pre-booked travel through this site for my small business. Has it been cancelled? Who has my money? Phone support was useless, and redirected me to an email address. I would never trust this company with a penny of my LLC's travel bookings ever again. **What problems is Engine solving and how is that benefiting you?** They are making something that was simple (booking small business travel), and made it into something unpredictable and unreliable. ### 12. Flex Program is a sham! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Engine?** Simple user interface and easy to use. I like the simplicity **What do you dislike about Engine?** Used Hotel Engine a couple of times, the prices are nowhere as good as they used to be. Flex Program is a sham! Have yet to see any value. **What problems is Engine solving and how is that benefiting you?** Access to reporting for business travel ### 13. Best I've found for employee bookings! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky T. | Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Engine?** Extremely simple to use, good deals on rooms, support is great. If you have employees in the field to book for, keep track of, do job costing on, etc this site makes it all easy to manage. **What do you dislike about Engine?** The previous method used gave physical cards to employees which did make slighty easier for them to get rooms on their own when needed. The ability to set limits for employees easily outweighed this option for our company. **What problems is Engine solving and how is that benefiting you?** More controlled spending on lodging. Better tracking of employees and rooms. ### 14. Very Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Scott T. | Ast Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** Easy to use. Can control the spending and searching of employees with the click of a button. If needed you can make changes on the fly or book the hotels directly for guests or as an admin to exceed the thresholds you set up for employees. **What do you dislike about Engine?** Sometimes the app or website gives me a little trouble. Not enough to persuade me to stop using. It has gotten better with the last few updates **What problems is Engine solving and how is that benefiting you?** Able to book rooms with credit cards. No phone calls needed with leveled pricing set to employees ### 15. It is very user friendly :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** The best part is the rewarding part. I book my colleagues hotels and get rewarded with points to use myself. I am currently using my points for my Thanksgiving break to visit family. **What do you dislike about Engine?** I do not dislike anything regarding this platform and I've using this platform for two years. **Recommendations to others considering Engine:** Once a representative signs you up, they walk you through it. They make sure you are comfortable using the platform. **What problems is Engine solving and how is that benefiting you?** No problems, I benefit from being able track different things all on one platform. I am able to enter a PO number which is typically our Job number's. It helps me quickly find reservations pertaining to a certain project. ### 16. New Season HVAC review **Rating:** 4.5/5.0 stars **Reviewed by:** Robert C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** Consistently lower prices on the same hotels I had used with hotel.com **What do you dislike about Engine?** link to book the same hotel again. If I do not mark a certain hotel as a favorite, it is not easy to find again. I need to go to my prior bookings and surf around until I find the hotel. Then I click to bring the reservation back up, then I need to copy and paste in the home page "find a hotel" box. The process should be easier. In this area, hotels.com is more user friendly. It is easier to re-book a hotel on their site. **What problems is Engine solving and how is that benefiting you?** I have a problem with a hotel I booked with hotel engine, but the issue was between my credit card company and the hotel - it was not hotel engine's fault. ### 17. Great for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** I love how quickly reward points build up just for booking hotels that I would have to book anyway. I love that the rewards can be used for any hotel in hotel engine, and the rates are fantastic. **What do you dislike about Engine?** There isn't anything that i dislike about Hotel Engine. I've recommended to anyone who regularly books hotels for their work. **Recommendations to others considering Engine:** Get this program! It's so easy and saves time and $$$ **What problems is Engine solving and how is that benefiting you?** The reporting features make reconciling hotel transactions on the company credit card easy. ### 18. Highly recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** The app is user friendly and the rate is reasonable. **What do you dislike about Engine?** If you make changes to your reservation, it is hard to cancel. **Recommendations to others considering Engine:** Very easy to use and the customer service is approachable. **What problems is Engine solving and how is that benefiting you?** The only is issue is when you are changing/cancelling the reservations. You lose your money if the hotel does not allow cancellations or any changes to the booking. ### 19. great help and friendly dedicated service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** direct billing we have less fraud because of this **What do you dislike about Engine?** support help is not always accessible in a timely manner but they get it fixed. **What problems is Engine solving and how is that benefiting you?** no need to send out a cc auth to hotels has opened up more time for our travel team and lowered incidents of fraud. Benefits include points to use on employee travel to save us that expense and earning a commission on our bookings of less than 10 rooms. ### 20. This service has saved me time, money and my installers have a great place to stay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** Ease of use, pricing and ability to see areas and availability **What do you dislike about Engine?** I can’t extend a reservation if I need to I have to make a new one for same place **Recommendations to others considering Engine:** They are your choice hands down... we have been pleased never looked back **What problems is Engine solving and how is that benefiting you?** Availability of rooms and more options ### 21. Hotel Engine is AWESOME for Executive Assistants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** It was very easy for me to book hotels for many different people **What do you dislike about Engine?** Not all hotels participate so we couldn't use everywhere **Recommendations to others considering Engine:** loved it and wished my company would go back to using it! **What problems is Engine solving and how is that benefiting you?** It's been easy for me to coordinate multiple people's itinerary ### 22. Hotel engine has been very helpful for our business. They are always helpful when issues arrive 24/7 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Engine?** They are always helpful and available when needed **What do you dislike about Engine?** Some times the hotel doesn't see the payment in their system when using the direct bill. **What problems is Engine solving and how is that benefiting you?** We are able to track all travel on one site and keep things organized. ### 23. Easy, and WORKS. **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne D. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Engine?** HE is easy to use, and has a huge number of hotels to choose from. Their pricing is definitely better.. we've saved quite a bit of money so far. Example: we needed a hotel and I was recommended one by an employee. He said call, so he'd get their special pricing, which was already $10 off the nightly rate. I checked the HE site first, and was able to save an additional $4 per night off his stay! **What do you dislike about Engine?** Nothing! If I had to come up with something, I wish that the hotel fees were all-inclusive - some of them have little charges on top of the room that are determined by the hotel itself. I'd love them to be all in one. I talked to our rep about it though, it's something they're working on. **Recommendations to others considering Engine:** Just keep in mind that all rooms are not necessarily refundable. They tell you, though. **What problems is Engine solving and how is that benefiting you?** Our superintendents need rooms constantly, but they're between states and jobs and keeping track is sometimes a mess. This centralizes billing for us and keeps all of the info I need all in one place. ## Engine Discussions - [What reservation system do hotels use?](https://www.g2.com/discussions/what-reservation-system-do-hotels-use) - 1 comment - [View Engine pricing details and edition comparison](https://www.g2.com/products/engine-engine/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A26%3A59+-0500&secure%5Bsession_id%5D=145cfab8-6979-4e2f-8912-a6eb956b562c&secure%5Btoken%5D=9e29632ee44f37decc87a325f3eed2f6fd810bc73832bfa25361d78c963da73a&format=llm_user) ## Engine Features **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking ## Top Engine Alternatives - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,924 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,864 reviews) - [Perk(formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,839 reviews)